SLS Hotel, a Luxury Collection Hotel, Beverly Hills
2,373 reviews
#56 of 392 Hotels in Los Angeles
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Full view
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Room & Suite (417)
Dining (138)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from SLS Hotel, a Luxury Collection Hotel, Beverly Hills
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#56 of 392 hotels in Los Angeles
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
SLS Hotel, a Luxury Collection Hotel, Beverly Hills offers guests a luxurious and elegant hospitality experience in the heart of Beverly Hills in Los Angeles, California's vibrant landscape, located just a block from The Beverly Center.
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Room & Suite (417)417
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Wifi
Paid wifi
Rooftop pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Salon
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Luxury
Languages Spoken
Spanish
Location
Full view
80Somewhat walkable
Grade: 80 out of 100
80Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
Contact
465 S. La Cienega Boulevard, Los Angeles, CA 90048-4001
Getting there
Rental CarsSee rental cars from $20/day
2,373Reviews24Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
+1
Checked in and we were taken to a room with the smell in overwhelming marijuana smoke. The room was filthy - there was cigarette/marijuana ash on the sofa arm, chewed gum spit on the floor and pieces of marijuana on the dirty bench at the end of the bed. There was an eye dropper and trash in the hallway that remained in the same place for two days. The pool was out of control with competing music playing and people smoking marijuana with the staff completely ignoring the issue. There is apparently no security and there are late night parties with door slamming and loud people in the hallways. According “Roberto” from in-room dining, ice delivery is contingent on and prioritized by guests that “pay and tip.” Very rude staff and I was advised by a manager that the hotel records guest calls, which is helpful to track conversations with rude staff. Housekeeping seems to be nonexistent as well as hotel management. When I asked for the General Managers name I was given the Executive Assistant. When I talked with a manager I was told that the lower rates at the hotel reflect the type of guests that were currently staying. This is a property in total distress.…
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Date of stay: October 2020Trip type: Traveled with friends
1 Helpful vote
Helpful
Worst experience ever. Zero amenities, no bottle water or coffee or ice anywhere except by room service only. Terrible rude management at restaurant ( manager Ricardo is rude ).Weed usage reeks entire hotel, guests smoking cannabis in public, at pool, at lobby in restaurant and management did zero enforcement . Massive party in room with over 20-30 people per room in multiple rooms in entire hallways, underage girls coming and going, police had to be call by guests after midnight to have peace and quiet. Over price water ($11 per bottle )n drinks($25 per drink) at pool. Terrace Restaurant drinks water down and food mediocre . Never coming back. Seedy motel not 5 star.
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Date of stay: September 2020Trip type: Traveled with friends
4 Helpful votes
Helpful
We were booked into a king room with terrace ($450 pn) for one night. The room wasn't ready on arrival, but that was ok as we were a little earlier than check-in. We were directed to the roof top terrace where they had a bar, cabanas, seating, etc. The pool and area around it was packed, i.e. no social distancing, no masks, although I did see those looking for a drink were turned away by the bar staff if not wearing a mask. When we finally got to the room, it was very tired looking with old worn out furniture - so much for 'luxury'. When I went out onto the private terrace I couldn't believe my eyes. It looked like someone had dumped the trash out there - used tissues, plastic cups, cigar and cigarette buts, wrappers. You get the picture. My wife then found what I assumed to be the previous occupants belongings in a drawer. So much for the cleaning and sanitizing of the room. I complained and was told someone would come up and clear the trash. I said if you think I'm staying in this room you are joking. There were no other terrace rooms available I was told so were eventually offered a 'premium' king on the top floor. Ok I said as there didn't appear to be an option. The manager it seemed was not available. The room was fine, newer furniture and appeared to have been cleaned. We wen out for dinner that evening and thought everything was now ok. Little did I know. The party started in the next room and several rooms along the corridor at about 1:00am. The shouting, screaming, cheering, doors slamming continued to around 5:00am, when after 4 phone calls to the front desk, management and security finally did something about it. On the last call to the front desk I said if you think I'm paying for the room after no sleep then think again. Pass it on to the manager. Just to rub it in I received the bill at full price to my email shortly afterwards. At check-out a few hours later I was ready for what I knew would be the inevitable argument. The front desk greeted me with "did you enjoy your stay sir?". I politely explained that no, I was not happy with the stay and why. " I wasn't here last night sir so wasn't aware of your problems". The day manager was also unaware, so no communication there. I guess the assumption was that the matter was forgotten. The manager to his credit, was apologetic and said he too was disappointed. When stating I was justified for not paying for the room, given no sleep was possible, he said he could offer a discount, but could not credit the whole room. We settled at 50%, which was 50% more than I should have been charged. I generally like Marriott, but for what is billed as luxury hotel it was hugely disappointing. If anyone is considering staying at this hotel, I would consider an alternative. You would probably get a better nights sleep and better service at a Motel 6.…
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Date of stay: September 2020
Value
Cleanliness
Service
Room Tip: Look for a different hotel
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1 Helpful vote
Helpful
+1
I don't even know where to begin. This hotel has absolutely los all standards and should be shut down IMMEDIATELY. Marriott should rethink their affiliation with this SLS. I had numerous issues but I will highlight the few that matter the most. The hotel was disgusting and not properly cleaned. When booked a terrace room and to our surprise when we walked in the room was not cleaned very well. The terrace had cigarette ash all over the table, the inside of cigar under it, trash all over the patio. This was my first red flag. (See attached pictures) Next, we went up to the pool and it was A MESS. Honestly, I have never seen anything like this. Their were dirty pool towels EVERYWHERE and food just laying around everywhere. Guests were left to clean up the area they wanted to sit if they wanted to sit down. Locating towels was nearly impossible and they only gave one per guess. They only had two employees at the pool, one being the bartender and the other the security guard. There is no possible way either employee could do their job and take care of the cleanliness of the pool deck. During COVID, there should be a member at the pool full dedicated to making sure the premises stay clean. I have traveled to many hotels/resorts this summer (DURING COVID) and this is by far the worse stay I've had. Every other hotel was serious about and took extra precautions to ensure guests felt comfortable during their stay. The only thing I can say the SLS did in regards to adding extra protocols is wrapping the remote in plastic. With Marriott's "commitment to clean", I am not sure how this hotel is flying under the radar. I truly think the city needs to inspect this property as I don't think they are truly operating to the right level of safety and diligence during these trying times. There are many five star hotels in LA, save yourself the headache and check out one of them. In full transparency, the SLS did offer money back on my stay. However, they should have given a full refund or offered a stay at another property. The management team should be embarrassed. They need to up the staffing and provide better service all around. The lack of urgency and empathy at this property was unfortunate.…
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Date of stay: September 2020
Location
Service
Room Tip: Avoid at all costs
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1 Helpful vote
Helpful
Responded Sep 13, 2020
Thank you for providing your detailed feedback. We take cleanliness very seriously and regret that this was not reflected during your stay with us over Labor Day weekend. We appreciate you taking the time to share the issues encountered as we continue to look at opportunities to improve despite our current limitations.
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Do not waste your points or money. I was shocked by the poor level of service, especially for a Starwood-legacy property. Everything about the hotel needed help. Dead plants in the entryway. Peeling paint in the pool area. Scuffed walls in the room. I was staying in room 713 and was denied 4 pm late checkout, which is a guaranteed benefit for Marriott Titanium Elite members. Management was rude and confrontational. It’s shameful that this hotel is part of the Luxury Collection brand. Absolute trash. I’m so upset.
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Date of stay: September 2020Trip type: Traveled with friends
2 Helpful votes
Helpful
Responded Sep 13, 2020
Thank you for your feedback. We are currently operating with a limited range of services as well as fewer rooms in circulation. Given the additional steps to ensure that rooms are adequately cleaned prior to the next guest's check in, we are not always able to accommodate a late check-out. We appreciate your understanding as we continue to operate amidst certain limitations and we hope you will give us the opportunity to welcome you back once things are back to normal.
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PRICE RANGE
$291 - $447 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sls hotel los angeles
FORMERLY KNOWN AS
SLS Hotel at Beverly Hills
LOCATION
United StatesCaliforniaLos AngelesCentral L.A
NUMBER OF ROOMS
297
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Claim Your Listing Frequently Asked Questions about SLS Hotel, a Luxury Collection Hotel, Beverly Hills
Which popular attractions are close to SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Nearby attractions include 3rd Street Station (0.2 miles) and Bar Centro at the Bazaar (0.02 miles).
What are some of the property amenities at SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Yes, valet parking is available to guests.
What are some restaurants close to SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Conveniently located restaurants include Lawry's the Prime Rib, Fogo de Chão Brazilian Steakhouse, and Matsuhisa.
Are there opportunities to exercise at SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does SLS Hotel, a Luxury Collection Hotel, Beverly Hills offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Many travelers enjoy visiting Greystone Mansion and Park (2.0 miles), TCL Chinese Theatres (3.0 miles), and Virginia Robinson Gardens (2.6 miles).