We spent 3 wonderful nights at the SLS. This place was impeccable both from the service as well as from the hard product. Valet-Service was prompt, also they recharged our EV. Staff was 100% friendly and helpful. Lost & Found sent my glasses forgotten in the room via FedEx. Hotels vibe is trendy, but nevertheless with a cozy touch. Room was very quite, beds very comfortable, all rooms hardware in high quality and there was a well stocked mini bar and a Nespresso machine. Rooftop pool was simply amazing, overlooking Hollywood and water was well-heated with very attentive service. Breakfast selection was limited, but we had a wonderful salmon and pancakes. Not to forget a huge gym, in case you overeat...We will return, for sure.
first and foremost the service is beyond exceptional and every single staff member is friendly and courteous as well as professional, from housekeeping to the bartender to the bell hop, front desk, engineer. I have never seen consistency in service like that. the actual room and preparation for room needs work, our shower was broken, the clock was not set to correct time and there were not enough plugs. Also the foam pillows were flat. the room had a nespresso virtuoso which is fantastic. the look of the hotel is super cool and trendy and the location is great
I spent three nights at the SLS Hotel in Beverly Hills. This was my first trip to LA, and the hotel was in a great location. The decor is very unique, with horse and pig sculptures in the lobby, and provocative photos by the elevators. My room was a good size, but could use a bit more lighting, especially in the bathroom. There were plenty of mirrors and places to sit too. Housekeeping was very generous with restocking bottles of water. I spent about 90 minutes on the rooftop. There are two pools, but only one you could swim in. I thought the second was a wading pool, but could probably double as an art piece. The Fitness Center was also surprisingly spacious and well-equipped. All staff I encountered were very friendly, from the front desk, to the pool and restaurant servers. It would be nice if more dining choices were available, but I believe some of the restaurants closed during Covid. This hotel is right on the edge of Beverly Hills. You're about 1.5 miles from Rodeo Drive, and a 20 minute Uber Ride to Hollywood and Highland. If you're looking for a quirky Marriott hotel in LA, the SLS definitely meets your requirements.…
Tremendous experience. The rooms are great, the staff is perfect, the breakfast is extraordinary, the location is perfect. Absolutely our go-to hotel in LA. We left an item in the room and the quickly went to the room, found the item, and expressed it home to us. That is fantastic service and one of the many reasons we love this hotel
Great place to stay was clean and the room was big,very good design,the pool on the roof is great and warm great service and my baby get a toy that she don’t want to leave,I recommend to order with their website was chipper and I got free breakfast
I was so excited to stay here. I arrived about 5pm and our room was not available to strike one so they gave us tokens for free drinks at the poolside, while we were there we waited to see if anyone will come up to us and offer drinks and nothing so I decided to go up to the bar. We ordered our drinks and when paying with the tokens the bartender made it clear to me that her tip was not included with the tokens strike 2.. made me feel like I couldn't afford it, so we decided to go have dinner, we finished dinner after 6pm and still not call my room was available so I decided to go ask..when I get there all of a sudden our room is available. We go up to our room and its the wrong one strike 3 when going back to the lobby I found a gentleman walking our luggage up so I let him know our room was not the one I reserved he apologized and walked me down to the lobby.. when we were in the lobby they apologized and gave me a discount for the mixed up.. the agreed that was not the room I reserved and was going to send wine and cheese up to our room.. never received the wine strike 4. The next morning we decided to check out I told the gal there about my horrible experience so they waved the valet also when I got my bill they added other charges of $90 and gave me a discount of $60 . Yea the other charges were added to offset the discount. I felt so uncomfortable never going back again, I'm still sad about my family trip that was ruined and made us feel unwelcome. Never had this experience ever…
We had couple of problems at breakfast apart from that everything was fine. The hotel was nicely decorated. The location was good, the bed was so comfy and the room was clean. Overall the hotel is worth to stay
The hotel is almost great but misses the mark in terms of in-hotel dining and not replenishing amenities in the room. I was there for just under a week so had more positive than negative to say but those were my qualms. Great hotel pool rooftop setup and great bathroom. Loved the tub! The bed was comfortable and my room felt pretty bug. Even though i was on a low level it felt private. The front desk team was great and helpful! I was a little disappointed that the staff at the pool didn’t understand that i was allowed to have my (very legit) service dog with me (sitting on the ground next to my chair silently) however i understand some ppl don’t know folks have service dogs now for mental health purposes. (Not talking ESA- PSA)
The SLS staff and amenities added to a warm reunion with friends. We felt most welcomed. The hotel is well maintained and the personal are most considerate....perfect hosts. We look forward to our next stay. Thank you.
I give the amenities and decor of the hotel a five, however I give the service a 1. Two days in advance we booked online for a King Terrace room. When we arrived to check in, we were greeted outside and asked if we would like our luggage taken to our room ( it was 3:30 and there was no one else checking in) and we replied yes. Tipped two different bellman and went to check in. At check in we were told the room we booked is not available ( why was it even a choice online) and gave us a Double Terrace. My husband is 6'4 and double sized beds arent conducive for he and I to sleep together. The room was well appointed and we enjoyed having the terrace. After a half hour, our luggage still had not arrived. My husband called down and said that we needed our luggage ASAP as we needed to get ready for an event. 40 minutes later it still has not been delivered!!! My husband went down to the front desk and our luggage was still sitting there !!!!! I have no idea what happened to the TWO bellmen that took our luggage from us at arrival. Just pocketed the tips. We rushed to get ready for our event. The next day we enjoyed breakfast at the Nook as the food was delicious . However once again the service was lacking. I asked three different employees that serviced our table if i could have a to go cup for my tea ( i dont drink coffee and with the coffee maker in the room, there is no way to just get hot water for tea). After breakfast we went to the pool . The pool attendant who walked us to our chairs and set up our chairs was very pleasant. We enjoyed a couple of drinks at the pool . It was quiet being a Wednesday late morning/early afternoon. I went to pay the bill and noticed we were overcharged ( for five drinks , when we had four). I am a Marriott Bonvoy gold elite member and this hotel has no designated area for Bonvoy check in nor did they even acknowledge being a Bonvoy. Most Marriott properties give a complimentary upgrade for this level, but apparently this one does not. …