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SLS Hotel, a Luxury Collection Hotel, Beverly Hills

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465 S. La Cienega Boulevard, Los Angeles, CA 90048-4001
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Traveler (908)
Room & Suite (425)
Dining (144)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from SLS Hotel, a Luxury Collection Hotel, Beverly Hills
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#57 of 395 hotels in Los Angeles
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
SLS Hotel, a Luxury Collection Hotel, Beverly Hills offers guests a luxurious and elegant hospitality experience in the heart of Beverly Hills in Los Angeles, California's vibrant landscape, located just a block from The Beverly Center.
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Room & Suite (425)425
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Paid wifi
Rooftop pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Salon
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Luxury
Languages Spoken
Spanish
Hotel links
Special Offer:Unlock Member Rates!

Location

Full view
80Somewhat walkable
Grade: 80 out of 100
79Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
2,376Reviews25Q+A100Room tips
Traveler rating
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Popular mentions
Tanya T wrote a review Nov 2020
3 contributions1 helpful vote
We found bed bugs in the bed the first night, the manager saw them, we took pictures and we didn’t receive any compensation for it. I would NEVER recommend this hotel to anyone. Horrible customer service, the hotel is horrible, and the service worse. We had rash all over our body and they didn’t even care.
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
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John Paul Messerly wrote a review Nov 2020
Del Rey Oaks, California1 contribution
We stayed at the SLS hotel for the first time this weekend to celebrate our anniversary. We almost cancelled our reservation because of all the nasty one star reviews. I’m glad we didn’t because we had a good time. The Best: The giant soaking tub was the main reason we chose the room and we weren’t disappointed. We were also very happy with the service at the bar. Our server was very friendly and helped us with ideas for Breakfast the next morning. My wife said their Manhattan was the best she’d ever had. The room was stylish and well maintained. The Worst: My main disappointment was the circulation in the room. The room had a funky smell when we first entered and there were no windows to open to change the air. We ended up just turning up the fan and the smell was gone when we returned from dinner. Also the shower controls are poorly designed and we ended up with water all over the bathroom floor before we figured them out. The unique: The hotel has an interesting style that makes your first visit a bit of an adventure. The floor layout is labyrinthine but luckily each room has a unique piece of wall art to differentiate them so you will at least be entertained as you explore the maze.
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Date of stay: October 2020
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Tracy wrote a review Oct 2020
3 contributions9 helpful votes
The hotel is gorgeous from the luxurious lobby to the rooftop pool. It is truly a 5*Property with a 3*Star feel. I will guide you through my personal experience and you can determine for yourself, how much you value certain services and amenities mean to you while staying at a luxury hotel. The hotel is primely located in Beverly Hills, but in a sort of run down part of neighborhood. Not bad, just not the main anything. Please do not fret! The silver lining of this feature is beyond compare! I travel nearly 10 months of the year with trips lasting months at a time, which means my suitcase always has an item that needs laundering. There is both a laundromat and professional cleaners directly across the street. It is in the most convenient location and it is rare to experience a luxury like that. The valet service is $55 per night which did not come as a surprise. The staff was super kind and friendly, they kind of insisted I let them help with my bags which I only did because of where I was, but I preferred to handle most of it myself. Since there wasn’t a bellman available, the valet insisted to being the cart inside for me which I accepted. I checked in, and the woman at the desk was wonderful. It was fast, easy and I got right in. Except for my bags. They were sitting there and I wanted to take them with me, but they assured me when the bellman came back they would have him put it in the elevator and bring it up to me. Mind you, the elevators couldn’t be more than 15 feet from the desk. I just wanted my stuff, but they were insisting on making it an experience. Okay. Fine. I’m in, I just want to get on with my day. I get to my incredibly appointed room on the 6th floor and it is more than perfection. There is soft classical music playing on entry, a touch which never ceases to make me appreciate spending a little more on a nicer place. Relaxation. I’m ready. I quickly change into my bathing suit to check out the last hour of sunlight before dusk, but then I found myself sitting on the footstool of my perfect bed waiting on my bags so I could grab my book. No worries. I had another in my car. But the car was in valet. Since I had to go down anyways, I just decided to go to my car. Well, this isn’t a-typical, but they do have to do the entire pull around process to just event get an item out of your car. Meh. I waited. Overall, it took me another 45 minutes just to get my book to read by the pool. I know what you’re thinking, “Why don’t you just do audiobooks by now?” I know, and I actually do. I like to let the audiobook play in the background as I read the physical text. Like a little guide. By the time I got back to my room my things had gotten there and I was only sad because I would have preferred to be there when it arrived for 2 reasons: 1 – There was something sharp protruding in my bag and I didn’t want the staff to hurt themselves 2 – I was not able to tip the bellman. I did leave the tip on the luggage rack when I left to get my book real quick, but of course he was a gentleman and didn’t take it because I was not present when he unloaded my things. So it was just that awkward missed opportunity. The service at the pool was lovely, I didn’t get much time, but just enough for a glass of champagne and some truffle fries, everything perfect! The setting is beautiful and the scene ideal for relaxation. I got about 20 minutes there until the sun started to set and it was time to go in. I needed water anyways! I went back to my room to relax for a little before deciding what to get for dinner. I had gotten a little thirsty at the pool and noticed the room had absolutely nothing to drink in it. Not even a cup to fill with water from the sink. I saw that the hotel had a happy hour from 5:30-6:30 and while I don’t drink decided to go simply because I was thirsty. I arrived late knowing I would only be able to catch the tail end. I asked the desk, they told me where it was, and I went. When I checked in with the hostess, I said I was here for happy hour. She replied with, “Oh, I’m sorry that is not for another 9 minutes.” I replied with, “Oh, the sign inside said it was now and I was just hoping to catch the tail end of it to get a drink.” And she blankly looked at me and said, “In 9 minutes.” I said…”Okay!” and went back to my room for 10 minutes. I walked back down and said the exact same thing again to the exact same woman, “Hi, I’m here to check out the happy hour.” And she replies with, oh, “I’m sorry that just ended. Would you like to make a reservation for dinner?” It was like I hadn’t just talked with her 10 minutes ago and she had no other resolution for me. I was just thirsty. I just wanted a drink! I leave. Super frustrated. But no worries. If instead of looking at the vacant hostess, give your body a 180 degree turn around. There is a recreational dispensary right across the street! After I walked across the street to smoke off the hostess and I re-requested my car to sit in. The super kind valet was able to toss me 2 bottles of water and not seem upset that I had just requested my car again twice in the first 2 hours of my arrival. Valet for the win. Since I didn’t care to arrange anything with the hostess, I decided to go for a local takeout option. That cleaners I mentioned earlier is actually in a small mini mall with quite a few food options. There is Thai, Indian, and I think Greek. Additionally, there is a Trader Joe’s just as close! I got soup from the place called Hot Thai and the flavor was perfect. That little mini mall is crucial to making this place what it is. By 8pm I was knocked out in the comfiest bed in the world other than my own. Honestly. I truly felt at home which is super hard on the road so much. The bed, the TV, the window…even east facing, just like home and how I love it. The setup is actually kind of hard to recreate is such a detailed way that it was like the room was meant for my morning. I was super excited for the setup not just because it was just like home, but because I’m a photographer and it would allow me to capture a perfect LA sunrise in the morning. I woke up around 5. The sun was coming up around 7, and around 6 I am running around looking for best shot places. This hotel has tons of room with balconies, but mine just has a window. I couldn’t get a clear shot through my window, so I went out to the pool. It was locked sunrise to sunset. I went to the desk to ask if I could go out there like at sunrise to make the shot and they said no, they were super sorry, but for ‘safety’ I couldn’t be out there at sunrise. Okay. So can I open the window? No. For safety, guests cannot open their windows. Okay. Okay. I feel so safe here. How are balconies more safe than windows? I just wanted access to any kind of view for the sunrise and they made it super clear that was not a safe request the hotel could accommodate in any way. So I decide to go to the gym for the morning. Instead it is closed. COVID. Okay. I get it. It may be the only one I actually understand. So, after talking with the morning staff I learned that the dispensary across the street actually offers a 30% discount for returning customers. So much silver here, not much gold. Everything that happened good was standard and expected. Everything small, wasn’t the worst but not really anywhere near 5 stars. Beautiful place, epic valet staff. Overall, it feels like any COVID measures are fine but they have just used it as an excuse to reduce services and seriously slack off. It doesn’t really feel like they care about safety, it feels like they care about cutting costs and doing less. Some, not all, clearly. They care more about checking boxes than applying any sense of practicality to a situation. Purchasing 5*Stars and receiving 3*Stars maths to a 2 *Star rating from me.
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Date of stay: October 2020
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3 Helpful votes
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OC Traveler wrote a review Oct 2020
Orange County, California10 contributions7 helpful votes
+1
Checked in and we were taken to a room with the smell in overwhelming marijuana smoke. The room was filthy - there was cigarette/marijuana ash on the sofa arm, chewed gum spit on the floor and pieces of marijuana on the dirty bench at the end of the bed. There was an eye dropper and trash in the hallway that remained in the same place for two days. The pool was out of control with competing music playing and people smoking marijuana with the staff completely ignoring the issue. There is apparently no security and there are late night parties with door slamming and loud people in the hallways. According “Roberto” from in-room dining, ice delivery is contingent on and prioritized by guests that “pay and tip.” Very rude staff and I was advised by a manager that the hotel records guest calls, which is helpful to track conversations with rude staff. Housekeeping seems to be nonexistent as well as hotel management. When I asked for the General Managers name I was given the Executive Assistant. When I talked with a manager I was told that the lower rates at the hotel reflect the type of guests that were currently staying. This is a property in total distress.
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Date of stay: October 2020Trip type: Traveled with friends
4 Helpful votes
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FarAway114451 wrote a review Sep 2020
Houston, Texas4 contributions10 helpful votes
Worst experience ever. Zero amenities, no bottle water or coffee or ice anywhere except by room service only. Terrible rude management at restaurant ( manager Ricardo is rude ).Weed usage reeks entire hotel, guests smoking cannabis in public, at pool, at lobby in restaurant and management did zero enforcement . Massive party in room with over 20-30 people per room in multiple rooms in entire hallways, underage girls coming and going, police had to be call by guests after midnight to have peace and quiet. Over price water ($11 per bottle )n drinks($25 per drink) at pool. Terrace Restaurant drinks water down and food mediocre . Never coming back. Seedy motel not 5 star.
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Date of stay: September 2020Trip type: Traveled with friends
6 Helpful votes
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PRICE RANGE
$291 - $447 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sls hotel los angeles
FORMERLY KNOWN AS
SLS Hotel at Beverly Hills
LOCATION
United StatesCaliforniaLos AngelesCentral L.A
NUMBER OF ROOMS
297
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Frequently Asked Questions about SLS Hotel, a Luxury Collection Hotel, Beverly Hills
Which popular attractions are close to SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Nearby attractions include 3rd Street Station (0.2 miles) and Bar Centro at the Bazaar (0.02 miles).
What are some of the property amenities at SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Conveniently located restaurants include Lawry's the Prime Rib, Fogo de Chão Brazilian Steakhouse, and Matsuhisa.
Are there opportunities to exercise at SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does SLS Hotel, a Luxury Collection Hotel, Beverly Hills offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to SLS Hotel, a Luxury Collection Hotel, Beverly Hills?
Many travelers enjoy visiting Greystone Mansion and Park (2.0 miles), TCL Chinese Theatres (3.0 miles), and Virginia Robinson Gardens (2.6 miles).