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Note: I reviewed the hotel based on my expectations for service from a Category 6 Luxury Hotel. When you pay $400+ per night or the equivalent in points, you expect a level of service and personalization that is at a higher level than say from...More
Thank Eric N
Response from Alfredo T, Front Office Manager at SLS Hotel, A Luxury Collection Hotel, Beverly HillsResponded today
Greetings Eric N,
Thank you for taking the time to share your valuable feedback. My name is Alfredo Tebano and I am the Director of Front Office at the SLS Hotel, a Luxury Collection Hotel, Beverly Hills. Upon reading your review regarding your recent stay...More
We have stayed here five or six times, LOVE IT and will definitely be back. End of review.
OK, a bit more detail: Super professional staff with the greatest check in hospitality, it's wonderful as it absolutely primes you for a great stay. The room...More
1 Thank Jay E
Response from SLSBHPRManager, Executive Assistant at SLS Hotel, A Luxury Collection Hotel, Beverly HillsResponded 4 weeks ago
Dear Jay E,
Thank you for your fabulous review, we are so glad you continued because we loved everything you had to say! We are so happy you had a wonderful stay and you enjoyed the many amenities the hotel has to offer. We continuously...More
I stayed at the SLS last weekend. I had reservations at SOMNI and decided to book a room so I could enjoy some nice wine and not have to drive home. Having stayed at many luxury hotels in the area, the SLS is by far...More
Rented cabana for my sons 29th bday. It was lovely. Great pool area, great service. Salt water pool kind of merky. Needs to be Vacumed and cleaned more often esp on weekend. Drinks were good but expensive $25
For someone who used to live in LA, I like this hotel for its location (great restaurants nearby and Trader Joe's next door), proximity to Beverly Centre (though this mall seems to have endless construction.. not sure what's the deal with this!), swanky design, and...More
Response from SLSBHPRManager, Executive Assistant at SLS Hotel, A Luxury Collection Hotel, Beverly HillsResponded 1 week ago
Thank you for your candid feedback and as an SPG Gold member please know we value your opinions greatly. We are saddened to hear we fell short of your expectations on this visit. I can assure you we strive to ensure every guest...More
Am not sure if I would let my kids walk about alone there. I’m not comfortable with the thought. I also think it is a party type hotel depending on celebs in town. I know when we arrived there was a party in the front... More
Am not sure if I would let my kids walk about alone there. I’m not comfortable with the thought. I also think it is a party type hotel depending on celebs in town. I know when we arrived there was a party in the front lobby.