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Sheraton Universal Hotel

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Sheraton Universal Hotel
Sheraton Universal Hotel
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1,385 Reviews from our TripAdvisor Community

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Showing 1,279: English reviews
Surfers Paradise, Australia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed November 6, 2014 via mobile

i enjoyed my stay at the Sheraton Universal, because it is more of a stop rather than a destination. I think if you were just lounging around the hotel it might not be right for you, but I can't imagine many people would book a week or two. The access to Universal Studios is fantastic and since that is where... More 

Helpful?
1 Thank mrscraigbro159
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear mrscraigbro159, Thank you for your review. We are pleased our location offered you easy access to the areas you wanted to visit. Furthermore, your compliments regarding our staff and value are much appreciated. We regret to hear that the pillows were not up to standard. In the future, we can offer alternative or additional pillows to ensure total relaxation.... More 

Brisbane Australia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 5, 2014

Whilst the rest of our group had 45 min bus trip back after halloween night at universal we were rapped that we could just walk over to our hotel. Room was nice bed comfy just a tad wiggly if that makes any sense every move was felt. Everything clean and lovely classic hotel. Door staff lovely bar staff lovely only... More 

Helpful?
Thank Australianberry
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear Australianberry, Thank you for your kind review. We are so glad to hear our location made it easier for you to enjoy Halloween night at Universal Studios Hollywood! Your comments are lovely to read, and we are pleased to have offered a pleasant stay overall. We hope you will come seen us again soon. Sincerely, Daniel Clark Director of... More 

USA
Level Contributor
296 reviews
223 hotel reviews
common_n_hotel_reviews_1bd8 638 helpful votes
4 of 5 stars Reviewed November 4, 2014

Not a bad Sheraton but for the price one would expect a lot more. I am a Platinum Member with Sheraton so I expect the Club Lounge to be useful. When trying to get coffee at any hour, the machine does not work. Breakfast in the Lounge was not even ready 25 minutes after it opened. People like myself are... More 

Helpful?
1 Thank Larry8241
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear Larry8241, Thank you for your review. We are concerned to hear of the delays in service in the Club Lounge. This is certainly uncharacteristic of how we typically operate, and we will be looking in to why this may have occurred. We value your time and choice to stay with us, and we want to ensure that we deliver... More 

Calgary, Canada
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed November 3, 2014

stayed for 2 nights with our 2 young boys had a room with 2 double beds on the 14th floor.. Great views of the city. Place is in good shape, clean with very courteous staff at front desk and concierge. loved being so close to Universal Studios and within 10-20 minute drive of a few decent restaurants.. There is a... More 

Helpful?
Thank Jackie M
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear Jackie M, We appreciate you taking the time to review your stay. We are glad that you and your family enjoyed your visit to Universal Studios and our location near some delicious restaurants. It is wonderful to know that our staff was helpful and courteous during your visit. Thank you for your recommendation, and we hope you can all... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 1, 2014 via mobile

Stayed for 3 nights while on the way to England, hotel was very nice and had everything you need. Staff were very helpful and was so close to everything. There was even a free shuttle from Universal City to and from the hotel, added bonus. Will be sure to stay here again next time.

Helpful?
1 Thank Richard-Rick
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear Richard-Rick, Thank you for your kind review. We are delighted to hear that our location and free shuttle to Universal City Walk helped to make your stay more enjoyable. We are looking forward to serving you again in the future! Sincerely, Daniel Clark Director of Front Office More 

Qld, Australia
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed October 29, 2014

The hotel is in a good location. Considering we were driving and are not familiar with LA or LA traffic we got to the hotel without any trouble (we had checked it out on the internet prior to our arrival though). The free shuttle to the City Walk (just up the road) was great. The hotel itself could do with... More 

Helpful?
Thank africa94
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear Africa94, Thank you for reviewing your recent stay. We are pleased to hear that the shuttle to City Walk was convenient, and that you have the chance to relax by the pool. We appreciate your feedback regarding our amenities. All computer stations in The Link@Sheraton are equipped with free Wi-Fi for your browsing needs. In terms of the in-room... More 

Rutland, MA
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed October 21, 2014

We were in town just for the night to visit Universal Studios. Check in was quick and the staff were friendly and helpful. We had a large corner room. Ample space for 2 adults and 2 teens. The only complaint I had was the noise in the halls and the room...maybe needs a little more insulation. Large bathroom. We had... More 

Helpful?
Thank wookie418
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear wookie418, Thank you for your kind review. We are glad we could provide you with a relaxing night near Universal Studios. Hopefully, the valet service was quick and did not leave you waiting for too long. We will make note of your comments regarding noise, and work on improvements we can make in that area moving forward. On your... More 

Wellington, New Zealand
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed October 19, 2014

Check in and out was a breeze, hotel rooms were adequate but need a little updating,we could hear the people in surrounding rooms thumping around so need some insulation. staff were great.. many thanks to edwin and jeff at the bar and the concierge who took time explaining how to get around. however compared with the nearby Hilton which i... More 

Helpful?
Thank whitepele
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear whitepele, Thank you for taking the time to review your recent stay. We are glad to hear that Edwin, Jeff, and our concierge staff went the extra mile to heighten your visit with us. In the future, should you experience noise issues in your room, I would encourage you to alert the front desk staff, who will make every... More 

Hyderabad, India
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 19, 2014

been to losangeles on a short trip. checkin was quick and reception guy was really helpful and we checked in early at 9am .we have a free shuttle to universal studios and also city sight seeing tours has a pick up from the hotel, so very convenient for sightseeing, we can even walk to universal studios 5 min walk .coming... More 

Helpful?
Thank tatikonda
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear tatikonda, We are thrilled to hear that you had a pleasant stay with us. From the free shuttle to the early check-in, we are pleased to know that we could provide you with a stress-free experience. Your feedback will be helpful for future guests looking to stay near Universal Studios. We would like to note that our wifi is... More 

Chula Vista, California
2 reviews
4 of 5 stars Reviewed October 16, 2014

Spent 3 nights there recently. Room had 2 queen beds and was on the 11th floor. Positives: Everybody I had contact with was very pleasant and very helpful. There was a mistake on my bill but it was resolved quickly. The room was clean. We didn't have enough towels. But, I called the front desk and that was resolved quickly... More 

Helpful?
Thank Barbara B
Sheratonmanager001, Director of Front Office at Sheraton Universal Hotel, responded to this review

Dear Barbara B, We are very appreciative that you took the time to leave a review of your recent stay. We are glad to hear that you found the rooms pleasant and that any minor difficulties were handled in a timely manner. It sounds as though you were able to find alternative transportation options despite bringing a car to our... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Location: United States > California > Los Angeles > Central L.A
Price Range: $259 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#87 Business Hotel in Los Angeles
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