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Sheraton Universal Hotel

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Sheraton Universal Hotel
Sheraton Universal Hotel
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1,383 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Universal Hotel
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Showing 1,277: English reviews
Arlington Heights, Illinois
Level Contributor
165 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have mixed ideas on this hotel. I stayed here because a team of people I was working with locally in the LA area suggested it. Parts of the hotel are remodeled, and parts are not. I was lucky enough to be upgraded to a larger room at the end of the hall, so the noise was minimal. But, it... More 

Helpful?
Thank sttcarrie
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest, your feedback is crucial for us to review areas that otherwise may have been missed. Thank you for the kind praise to the Sheraton Team as well in regards to outstanding service . Please be assured that your comments are reviewed thoroughly with the managers and the directors involved. If you reconsider for a future business trip and... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

Being a gold member with SPG we have stayed at many Sheratons before and this was by far the worst experience ever. We were there for two nights and on the morning after the second night my husband noticed small red welts on his neck. As we were getting ready for the day my husband then found a small brown... More 

Helpful?
1 Thank Hannah J
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest, I understand that the hotel managers have been in communications with you . I am also available to assist / answer any questions . ( Guest Relations Manager) We appreciate your time and feedback. More 

Travelers are raving about these Los Angeles hotels

United Kingdom
Level Contributor
109 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This place is being renovated. They have a board up in the lobby of how the new rooms and public spaces will look; essentially saying ‘don’t judge, we’ll be beautiful, eventually’. The current reality is little tired. The public areas are ok, the corridors are worn. But anyway…..it’s convenient if you have business in Studio City and of course if... More 

Helpful?
Thank AnotherUnitedKingdom
Pakistan
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were stayed there 3 nights ( 15, 16 and 17th July ) and we really enjoyed a lot specially my children. First we spent full day on Hop on and off and see all sites of LA and then spent day at Universal studios . Nice hotel and excellent staff. During my latest USA visit and stayed in 6... More 

Helpful?
Thank Syed Umer Adil M
Hillsboro, Oregon
Level Contributor
80 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 285 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is undergoing renovations. Honestly the only hing it has at this time is a good staff otherwise for us customers they should close during this remodel to save there reputation. I will not select the Sheraton Hotels again.

Helpful?
1 Thank ClintonUSA
Seattle
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

It's hard to put your finger on this place exactly. If you want a place to stay in regards to Universal Studios, you have two choices. The Sheraton or the Hyatt. Both are within half a mile of the park, with the Hyatt a property closer. You can't go wrong in regards to location with either. We went with the... More 

Helpful?
Thank Rileycg
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Rileycg, We appreciate the feedback you have shared regarding your stay. Guest feedback means the world to us, and as such, we are renovating our rooms to add modern touches and additional amenities that our guests want to see. We do encourage our guests to let us know if they are ever having an issue with noise, as we... More 

Aberdeen, United Kingdom
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for just one night and did some Hollywood sightseeing the first day and Universal the day after. The hotel is in an absolutely perfect location if you're planning a trip like this. A five minute walk/free bus up to universal and the Walk of Fame is no more than 15 minutes away via metro and a bit... More 

Helpful?
1 Thank Chris M
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Chris M, Thank you for choosing Sheraton Universal for your trop to LA. Between our prime location and stunning views, we are pleased that everything was to your liking. We, too, recommend a room on a higher floor. There’s no better way to feel like you’re in the Hills! It’s wonderful to hear that our concierge staff was so... More 

Gilroy, California
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed here during our recent trip to Universal Studios. While it may not be the cheapest hotel we've ever stayed at, you can't beat the location if you are going to Universal Studios. The hotel is right next to the park and they run a free shuttle that will take you from the front of the... More 

Helpful?
Thank Chris H
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Chris H, Thank you for choosing Sheraton Universal for your travels. It’s wonderful to hear that you took advantage of our shuttle service and enjoyed our spacious guest rooms. In the future, if you think a room change is in order, please feel free to call the front desk to see what other rooms are available. You deserve a... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Although the place is conveniently close to Universal Studios with regular shuttles and friendly staff, the hotel is very outdated. We've stayed at the Hilton (also next to Universal) and prefer that hotel. Pros: restaurant in the hotel, bar/coffee bar, regular shuttles to Universal, standard size room, comfortable bed. Cons: very small bathroom. Not enough counter space to put toiletries... More 

Helpful?
1 Thank Pinky B
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Pinky B, Thank you for taking the time to share your thoughts. While we’re pleased you enjoyed our convenient location and shuttle service, we’re disappointed the size of our bathrooms was a negative for you. We are in the midst of renovating many of our rooms to alleviate some of these issues. We hope you will consider a return... More 

Manchester, United Kingdom
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed here in May during a time the hotel was undergoing some renovation. Upon arriving I think it was obvious that it was in need of one; I don’t mean this in a particularly offensive way, but it was clear to see it had been some time since it underwent one. For the price you would probably expect something... More 

Helpful?
Thank wayne1656
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear wayne1656, Thank you for sharing your feedback. We appreciate knowing both the parts you enjoyed and the areas where you noticed a need for improvement. We want every part of your stay to be as pleasant as your time by the pool or in your comfortable room. We apologize for the situation you encountered at breakfast as we in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Location: United States > California > Los Angeles > Central L.A
Price Range: $262 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#87 Business Hotel in Los Angeles
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