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Sheraton Universal Hotel

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Sheraton Universal Hotel
Sheraton Universal Hotel
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1,384 Reviews from our TripAdvisor Community

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Showing 1,278: English reviews
Level Contributor
5 reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

If you're visiting Universal Studios this is the perfect location. However, the rooms could use some remodeling. We changed our room because the bathroom sink was leaking. The front desk staff were awesome. They should also offer a free breakfast package room. I suggest that they update & remodel the rooms. Offer better perks for SPG members.

Helpful?
Thank noire2
Staten Island, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW via mobile

The room was ok. There was a leak in the bathroom, which we told the front desk, but they didn't fix it. If you're looking to put clothes away in the drawers, there are only two. So if it's a family of three, good luck. The rest you have to hang in the closet, bring your own hangars, since hotels... More 

Helpful?
1 Thank Sonia H

Travelers are raving about these Los Angeles hotels

Virginia Beach
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed at Sheraton Universal and enjoyed very much. 10 minute walk to City Walk and Park entrance. Very nice staff, close parking garage and nice lounge. For an older property they are holding there own. Very family friendly too. We would definitely come back.

Helpful?
1 Thank McKees5
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest, yes we are indeed family friendly! We love catering to the little one’s and make sure everyone is having a great time. The close proximity to the park , great restaurants and shops makes it easy to start your day of fun. We appreciate the review and it is our hope to be of service again soon! More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

We stayed in the Sheraton Universal recently and was quite satisfied with the whole experience. We requested an early check-in but our room wasn't ready yet. The bell man gladly took our bigger bags and held them so we can go sight-seeing at nearby City Walk. When we checked in at 3pm, the main lobby was a little congested but... More 

Helpful?
Thank Clare J
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest ,your detailed feedback is excellent. We are thrilled you enjoyed the easy friendly arrival process and not to mention the healthy food choices ! Yum ! Please feel free to keep me as your contact for any future visits so we can help create another memorable experience. More 

Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Disappointed in the renovations noise. Hopefully it will enhance a semi dated hotel. Sinks and tub were clogged and it took some time till the maintenance man came and fix it. Staff was pleasant but not much for help. Expected much more for the money spent for a week's stay, but the beds were comfortable and the room was clean.

Helpful?
1 Thank Kristin H
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest ,we are disappointed that your visit was not as expected. We certainly apologize as we could have done better. Your comments are reviewed thoroughly so we can avoid these issues that have been over looked for future guests. Thank you again for your time and invaluable feedback. More 

A TripAdvisor Member
1 of 5 stars Reviewed 6 days ago NEW via mobile

Pros Right next to Universal. U can walk there in less than 5 mins. Great continental breakfast at club level. Friendly staff, great looking lobby Cons. Old decrepit,soiled, pealing paint chipped wood just plain nasty and don't look at the a/c vents. Needs an urgent upgrade. ( apparently coming in near future??!!)

Helpful?
Thank A TripAdvisor Member
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest ,we appreciate the time you took to give us your feedback. The kind words to the staff and the great food selection is indeed shared with the team, as is the feedback on the conditions concerns. We are in the beginning stages of our renovations and it would be great to showcase the new hotel for you in... More 

Chicago, Illinois
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed on a weeknight in August for business in NoHo - terrific location for that. I got upgraded to a suite , nice surprise. The room was ok, good thing it had two showers because one didn't work. Make sure to request a room that doesn't face the 101 highway, there is a 10 decibel difference. Club level breakfast... More 

Helpful?
Thank Chris Perez K
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest ,your feedback on the room and the food selection is invaluable! It is important to us to read how our guests feel so we can make any needed adjustments . Many thanks for your survey and it is our hope to be of service again soon! More 

Oakland, California
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location, about 10 - 15 min walk to Universal Studios. Place looks shabby though, elevator landing bench upholstery torn, bed headboard visible damage. No free wi-fi. Parking available but $28 + tax per day. Sink stopper did not work. Very nice service, staff is helpful. Pool is nice, as is jacuzzi. Is it worth $300 + a day?

Helpful?
Thank JocelynW32810
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest ,we appreciate the praise to the staff and the comments on the excellent location! We are in the process of renovations so we can continue to be the Hotel of the Stars and take care of valued guests , such as yourself. Please feel free to keep me as your contact as well for any possible future visits! More 

New York City, New York
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

The Front Desk was so kind and showed exceptional customer service. We were celebrating my son's birthday and the Front Desk agent greeted my son by wishing him a Happy Birthday and had some goodies delivered to the room later that day. Every time we needed help with anything the Front Desk agents were friendly and happy to help. Also... More 

Helpful?
Thank Urban M
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest ,we are really all about excellent customer care and I am thrilled that you shared this special occasion with us! That means a whole lot to us here at the Sheraton ! We appreciate the kind words and the detailed survey. Please feel free to keep me as your contact for any and all future visits! It would... More 

Maywood, New Jersey
Level Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Not sure why, but upon check-in, we had been upgraded to Club status. This gave us access to the club lounge. We had free bottled water, soda and juice throughout the day, breakfast (fruit, cereal, bread, meat/cheese, oatmeal) and a "cocktail hour" that was enough for a meal. Each night a different fresh salad (one night, Cobb, one night Greek)... More 

Helpful?
Thank JOYSKID
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest ,thank you! This is an excellent informative survey and we appreciate you for taking the time to write. The kind words to the team and feedback on the pool , beds and lounge will be shared with the team and managers involved. It is our hope to be of service again soon. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Location: United States > California > Los Angeles > Central L.A
Price Range: $261 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#87 Business Hotel in Los Angeles
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