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    Sheraton Universal Hotel

    333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
    Hotel website
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    7/30/2017 7/31/2017
    $338
    $265
    SAVE $73
    $275
    $275
    Traveler (469)
    Room & Suite (270)
    Pool & Beach (76)
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    Overview
    • Excellent25%
    • Very good37%
    • Average23%
    • Poor9%
    • Terrible6%
    Travelers talk about
    “city walk” (200 reviews)
    “theme park” (56 reviews)
    Wifi
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Concierge
    Pets Allowed
    Wheelchair access
    Business Center
    Dry Cleaning
    3.5 Star Hotel
    All hotel details
    Offers from Sheraton Universal Hotel
    Special Offer: Breakfast for 2 Included
    Hotel deals
    Hilton Los Angeles/Universal City
    3,616 reviews
    #53 of 351 hotels in Los Angeles
     
    BLVD Hotel & Spa
    383 reviews
    #91 of 351 hotels in Los Angeles
     
    Nite Inn at Universal City
    177 reviews
    #136 of 351 hotels in Los Angeles
     
    Tilt Hotel Universal / Hollywood, an Ascend Hotel Collection Member
    265 reviews
    #159 of 351 hotels in Los Angeles
     
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    Rooms
    Jul 30Jul 31
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (1,610)
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    1 - 5 of 1,488 reviews

    Reviewed today via mobile

    Lovely staff, great service, clean, my bed was very comfortable, and good air-conditioning throughout the hotel. Walking distance to Universal Studios and City Walk. Easy distance by car to shopping centres and other attractions.

    Thank Vaeda V
    Hotel's Favorite
    Reviewed March 12, 2017

    This is a great hotel - located next to Universal Studios! We have stayed here before and were happy to return and stay again. When we are traveling somewhere for a reason (Universal Studios), we want to stay close so it is easy and quick...More

    1  Thank BeachBumDFW
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded March 22, 2017

    Dear BeachBumDFW, we are thrilled you had a great visist ! The lounge indeed is a great place to enjoy some delicious food and the service is so caring and attentive. Please keep us in mind if your travels bring yoi back to Univesal City...More

    Reviewed 2 days ago

    Our short vacation to universal studios would have been much better had we stayed at another hotel. Our room was one of the recently renovated rooms and whoever designed the renovation should be fired. Too many shortcomings to list them all, but here are a...More

    1  Thank Zin1958
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded yesterday

    Dear Zin1958m, you disappointment is certainly understood as we could have done better. We appreciate you insights and apologize for this missed experience . We are all about extend welcoming , caring , attentive service and we missed our mark. We can only hope that...More

    Reviewed 2 days ago

    It's been many years since I've stayed at a Sheraton hotel, but I am speaking at an event being held in the Sheraton Universal. I knew there was trouble the moment I arrived. Clue #1: A polite sign on the check-in desk that said water...More

    Thank Larry T
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded yesterday

    Dera Larry , we understand your frustration and appreciate your feedback. Renovations can present a more difficult time and we appreciate your patience . It is disheartening that you visit was marred as our intention is to only help create fond memory's and we apologize...More

    Reviewed 3 days ago

    The front of the hotel was nicely kept, check-in was fast and easy but getting to our room was quite another story. Only 2 of the 3 elevators was working. We had to wait 20 minutes for the elevator to reach the lobby and by...More

    1  Thank TropicalGal55
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded yesterday

    Dear TropicalGal55, your experience is the opposite of our service goals and expectations and we apologize for the lapse. We are communicating your concerns with the managers involved as we could have done better . Please accept our apology's and we hope to have a...More

    Hilton Los Angeles/Universal City
    3,616 reviews
    #53 of 351 hotels in Los Angeles
     
    BLVD Hotel & Spa
    383 reviews
    #91 of 351 hotels in Los Angeles
     
    Nite Inn at Universal City
    177 reviews
    #136 of 351 hotels in Los Angeles
     
    Tilt Hotel Universal / Hollywood, an Ascend Hotel Collection Member
    265 reviews
    #159 of 351 hotels in Los Angeles
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • $258 - $386 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #85 Business Hotel in Los Angeles
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 457
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Expedia, Hotels.com, Priceline, Hotwire, Cheap Tickets, getaroom.com, Cancelon and HotelQuickly so you can book your Sheraton Universal Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Los Angeles >
    • Central L.A
    • Also Known As
    • Sheraton Los Angeles ,
    • Los Angeles Sheraton
    Add Photo Photos
    Traveler (469)
    Room & Suite (270)
    Pool & Beach (76)
    Dining (70)
    Hotel & Grounds (422)
    Bathroom (40)
    Business Center & Event Rooms (9)
    Family and Play Areas (2)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    MamaBellaLuca
    April 18, 2017|
    Answer Show all 5 answers
    Response from Sheratonmanager001 | Property representative |
    Hello and thank you for your inquiry , the renovations will still be taking place in November. Please call the front desk Manager for Club Access information. We are exited that this renovation upgrade is happening and... More
    1
    Vote
    Kathryn T
    February 20, 2017|
    Answer
    Response from Sheratonmanager001 | Property representative |
    Thank you for your question, the hotel will still be in the midst of renovations during that time. If you have any further concerns it is best to call directly and speak to a front desk manager. Service manager for... More
    0
    Votes
    Milehikrs
    February 4, 2017|
    Answer Show all 2 answers
    Response from Sheratonmanager001 | Property representative |
    Hello , we have a few different options of transportation one being a taxi or the concierge is can provide different shuttle services for you as well please call the hotel directly at 818-980-1212 when asked to be connected... More
    1
    Vote
    Room Tips
    "To get a good room: go to the hilton next door or other hotel in the area."
    Read review
    "Take a room facing Universal Studio as the other side is bit noisy for freeway traffic."
    Read review
    "Of course the renovated rooms are nicer; but stay at the Hilton next door which isn't under construction."
    Read review
    "Rooms on lower level have walkout to the pool."
    Read review
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