We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Sheraton Universal Hotel

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Sheraton Universal Hotel
Sheraton Universal Hotel
Panoramas (9)
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers","shims"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null}
Add Photo Write a Review

1,413 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 1,302: English reviews
San Diego, California
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

I cannot tell you how many times I have stayed here. Ten or twenty but I can't remember because it is always the least memorable part of each trip. It is old, has small rooms, beat up elevators, and a strange pool area. Oh yeah it has expensive parking. Need I say more? All that said, the location is very... More 

Helpful?
Thank Chris K
Needham
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Great Beds! All in all this was a decent place to stay. The beds and bedding were wonderful, service excellent, and breakfast in The Club Room very good. The only draw back for me personally was that the room was a bit "tired", esp the bathroom. They didn't appear very updated. But staying here served my purpose. Value for the... More 

Helpful?
Thank readingtutr
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest,we appreciate your detailed feedback. We are happy to hear that you found the location and the staff meeting your expectations and helping make for a wonderful visit. Please know that we are going through renovations and we would be honored to have you back once the hotel has completed the renovation process. The rooms will be quite lovely... More 

San Diego, California
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed at this hotel because it was close to Universal Studios. We were not disappointed! The hotel is nicely decorated and clean. I would have given 5 stars but the room was small and the bathroom tiny. Otherwise had a very comfortable stay. We paid for access to the Club room which was definitely worth it. The continental breakfast... More 

Helpful?
Thank Samantha S
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest, thank you so much for your kind review. The club lounge is indeed amazing with a delicious layout of food as well as the very dedicated team to make sure that your stay is up to par. We are so glad you had a lovely time and we do hope to be of service again soon!! More 

Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Upon arriving you'll be able to park your car ($10 per hour, $30 a night) valet parking in Hollywood is actually cheaper. Wifi is not free and is $10 a day. Hotel offers a happy hour on drinks but don't expect to be able to take full advantage of it as service is especially slow. Food is mediocre at best.... More 

Helpful?
Thank Dave H
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest, your feedback is crucial and please be assured that it is thoroughly reviewed with the managers and directors involved. It is certainly disappointing that your stay was not up to par as we strive to create great experiences for our valued guests such as yourself. If your travels ever bring you back this way please keep me "guest... More 

Travelers are raving about these Los Angeles hotels

Visalia, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is very close to Universal Studios, and Universal Downtown walk. A Shuttle will pick up and drop you off both ways. The staff is kind and helpful the lobby is beautiful and clean, and the rooms were nice and clean. We were on the 9th floor with a spectacular view. They are remolding the hotel, and we did... More 

Helpful?
Thank Paula E
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest, we are thrilled that you had a lovely time in the hotel and you found the location convenient and the rooms and staff meeting your expectations! We hope that your travels bring you back to the hotel soon as we look forward to being of service! More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Dang , I paid over $300 for a. 1 night stay , I pulled up to the parking garage my truck is to high. The sign referred us to Valet parking . The valet said he would charge me the standard parking rate $28 dam I thought parking was covered in the cost of the room. I went to check... More 

Helpful?
Thank Karl R
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest , thank you for your review and detailed information. It is certainly concerning that your expectations were not met during this past visit. We do hope to be able to regain your confidence on another stay. We are going through renovations and the new rooms will be ready mid next year. Feel free to keep me , guest... More 

Melbourne, Australia
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed here for for two night staff were incredibly friendly and helpful. Very welcoming. Checkin and checkout was quick and easy Great rooms with comfortable beds that was clean with nice views shuttle bus to Universal studios is great.

Helpful?
Thank Cocopops101
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest , we are very glad to hear that you had a lovely stay at the hotel. This review will certainly be shared with the Sheraton team and please keep us in mind for any future visits! More 

Knoxville, Tennessee
Level Contributor
45 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was recently in LA for the Red Carpet Premiere of Pete's Dragon and the opportunity to stay at the Sheraton Universal hotel. They are in the middle of renovations but the area I was in was not being remodeled. My room was large and had plenty of space and it overlooked the pool area. I also had a nice... More 

Helpful?
Thank Gwendolyn M
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest , amazing food, super comfortable bed and a fabulous pool , definitely makes for an amazing stay! We have a very dedicated team to make sure our guests are comfortable and satisfied with their experience. Thank you so much for this review , it will be shared with the Sheraton Team!! It is our hope to be of... More 

Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

Overall a good hotel, good location, customer service was very good. But no fridge and nowhere to put your suitcases in the room was annoying and inconvenient. Would expect more from a Sheraton hotel.

Helpful?
Thank kellfm
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest , thank you kindly for your detailed feedback and please be assured this review is shared with the managers involved. I do apologize for any missed experience as we take your feedback very seriously and appreciate your invaluable time. It is our hope to be of service again soon. More 

Hollister, California
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

The good: The comfortable beds are best feature in room. Staff at check-in & room service were very nice. Best location for Universal Studios. The bad: Paid $234 for 2 double beds and expected more. No in-room movie rental channel - not convenient with kids. No refrigerator. Poorly planned location of coffee maker- unable to easily pour water; 2 creamers... More 

Helpful?
Thank cathy1281
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest , your detailed feedback is crucial to our success and I do apologize for any missed opportunity. The Managers and Directors involved will certainly review your invaluable feedback. Please feel free to keep me as your contact ( Guest Service manager ) so I can help regain your confidence on a possible future visit. Thank you kindly for... More 

Questions? Get answers from hotel staff and past guests. Ask a question

875 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (391)
Viewed
Business Center/Function Rooms (8)
Viewed
Bathroom (38)
Viewed
Room/Suite (99)
Viewed
Hotel & Grounds (67)
Viewed
Pool/Beach Area (20)
Viewed
Dining (9)
Viewed
View from Room (25)
Viewed
Family/Play Areas (1)
Viewed
Other (124)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (473)
Viewed
Amenities (64)
Viewed
Lanai Double Queen Room (40)
Viewed
Non-Smoking Executive Suite (45)
Viewed
Pool (56)
Viewed
Dining (56)
Viewed
Standard Double Queen Room (39)
Viewed
The Hotel (173)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Room/Suite (3)
Viewed
Dining (1)
Viewed
Hotel & Grounds (4)
Viewed
Business Center/Function Rooms (1)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Los Angeles
Central L.A
Hilton Los Angeles/Universal City
Universal City Area
BLVD Hotel & Spa
BLVD Hotel & Spa
#113 of 347 in Los Angeles
3.5 of 5 stars 306 reviews
Central L.A
Tilt Hotel Universal / Hollywood, an Ascend Hotel Collection Member
Show Prices
Show Prices
Show Prices
The Garland
#11 of 347 in Los Angeles
4.5 of 5 stars 2,566 reviews
Hotel Amarano Burbank
#3 of 20 in Burbank
4.0 of 5 stars 808 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Location: United States > California > Los Angeles > Central L.A
Price Range: $264 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
TripAdvisor is proud to partner with Starwood, Hotwire, Hotels.com, Expedia, Booking.com, Odigeo, Travelocity, Priceline and Agoda so you can book your Sheraton Universal Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#87 Business Hotel in Los Angeles
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay