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Sheraton Universal Hotel

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333 Universal Hollywood Drive, Los Angeles, CA 91608
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Breakfast for 2 Included
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Sheraton Universal Hotel
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1,349 Reviews from our TripAdvisor Community

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Showing 1,246: English reviews
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel lobby is beautiful. The staff is wonderful. Extremely kind. Rooms are small and out dated. Charging for coffee is a huge dissapointment. The pool is filthy and in desperate need of cleaning. The location to universal Studios is excellent.

Helpful?
Thank Valles05Ca
Scottsdale
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel just gets better every time we come. The staff is awesome, front desk agent Dora was the nicest gal I have ever had when checking in. She was quick, caring and friendly, accomidated our room request and check out was a breeze. The urber drivers come quickly and its a short walk to the fabulous park

Helpful?
Thank Kimberly T
Laval, Canada
Level Contributor
129 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I understand this understand is under reno because i had a room dating from the 70's , room service that wake you up in the morning, breakfast restaurant very expensive. Hope their renovation would worth yo stay there. I like the parking garage , wifi free for upgrade member , and a walk away from universal.

Helpful?
Thank Kaboycan
Orange, California
Level Contributor
436 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were only here for one night as we were visiting friends in the area. Although a little pricey, we were happy with our stay. They have a shuttle to the studios and city walk, but we chose to take the short walk instead. It's up hill but only about ten minutes and much easier walking back down. Our room... More 

Helpful?
Thank Samndjsdad
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Samndjsdad, Thank you for sharing your thoughts on your recent stay. We hope your time in Los Angeles was enjoyable! It is wonderful to hear that our location, staff service, and Club Lounge were to your liking. Please keep us in mind if you plan on visiting the area again soon. Sincerely, Sherry Samanon Guest Relations Manager More 

London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed with family for new years holiday and had a great time. We were on the executive floor and could not complain about anything! Had a great time. Close to Universal studios and the shops around it so was handy to just walk up without the nuisance of a cab or drive ourself! Thoroughly enjoyed!

Helpful?
1 Thank cm_officialxo
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear cm_officialxo, Thank you for choosing Sheraton Universal for your New Year’s holiday. A stay on the Club Level is the perfect choice for a celebration, what with the personalized service and extra food and beverages it includes. We’re pleased you enjoyed exploring the area and would love to accommodate you again someday. Sincerely, Sherry Samanon Guest Relations Manager More 

Dallas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here only one night (Friday night). So my experience with this hotel was pretty brief. I gave this hotel 4 stars mainly because of location to Universal Studios, the staff (bellman and check-in members) and the super fast elevators as we were on the 18th floor. Here are a few of the pros and cons... PROs: The lobby is... More 

Helpful?
1 Thank HauteTravelMaven
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear HauteTravelMaven, Thank you for your loyalty as an SPG member and for taking the time to share the details of your stay. It’s wonderful to know that for your brief stay, you still had a chance to learn how friendly our team is and how comfortable our rooms are. In terms of your feedback, we appreciate you bringing these... More 

Sammamish, Washington
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed here because it was really close to Universal Studios and was cheaper than the Hilton next door. The hotel is nice enough, though seemingly a bit on the older side. The only 2 problems we encountered were: 1. The bath tub didn't drain well, so you were standing in a few inches of water by the time you... More 

Helpful?
Thank Michael M
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Michael M, Thank you for sharing your experience with us. We’re pleased that our shuttle, service, and convenient parking were al to your liking. In terms of your guest room, we do encourage you to let us know if there’s a maintenance issue so we can be of more immediate assistance. We did recently have a problem with our... More 

Goshen, New York
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are planning on going to Universal Studio I recommend this hotel. It is walking distance to the park and City Walk and the hotel also provides a shuttle if you prefer not to walk. The staff was helpful and friendly. The bathrooms were a little dated but they were clean and the beds were comfortable. I did not... More 

Helpful?
Thank amw01822016
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear amw01822016, We are delighted to hear you enjoyed your stay at our hotel. We are glad to hear our location put you close to Universal Studios and you saw the value in becoming an SPG member. Thank you for your review, and we are excited to serve you again someday! Sincerely, Sherry Samanon Guest Relations Manager More 

Milford, Connecticut
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Pros- Fernando and Jayson in concierge are wonderful!!!! So helpful and knowledgable about the area! Really great! * walking distance to Universal and City Walk * liked the Club Room breakfast each day (didn't really go for appetizers in pm) *friendly staff and front desk Cons- *hotel and rooms need major updates! *Room had paint chipping everywhere, *clock didn't work... More 

Helpful?
1 Thank cbart75
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear cbart75, Thank you for taking a moment to share your review. We’re delighted that Fernando and Jayson could be of such great service. As a guest of our hotel, you deserve the very best, not just in service and location, but in accommodations as well. We have notified our maintenance managers about your comments, and will take any necessary... More 

Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel was perfect for our trip. We spent two days at Universal Studios and the hotel was a very short walk from the park. The rooms were clean and comfortable and the staff were very friendly. One tip, buy your park tickets through the hotel. We could have saved $30 per ticket for the front of the line passes... More 

Helpful?
Thank rockypoint1616
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear rockypoint1616, Thank you for choosing to stay with us at Sheraton Universal. We are excited to hear that you had a pleasant time, and that you found our proximity to Universal Studios convenient. We’re also glad that you took advantage of our convenient room service, and that you were able to relax in our clean, comfortable rooms, and by... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608
Location: United States > California > Los Angeles > Central L.A
Price Range: $262 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#87 Business Hotel in Los Angeles
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