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All reviews free parking staples center complimentary transportation hotel van typical holiday inn the breakfast area mile radius sleep quality rooms are clean shuttle bus neighborhood elevator hollywood convenience uber refrigerator fi
Worst hotel in Downtown LA!
You can chose from other great properties in a better and safe area/better price. Trust me this hotel and the frontdesk staff are a nightmare. Damien and Manager Shanena are the worst they should get a customer service training. The...More
1 Thank Elder S
Response from IHGService, Guest Relations Manager at Holiday Inn Express - Los Angeles Downtown WestResponded 2 weeks ago
Hi Elder S,
While we appreciate you choosing to stay with us, I'm sorry to learn that our location and service level fell short of expectations. This certainly isn't the impression we'd like to leave any guest and be assured that your comments will be...More
My rating is only for their very easy use of parking. I was flying out and needed a cheap place to keep my car - and their service was quick and kind. Check in at the front desk, park, load up in the shuttle (that...More
The worst hotel ever
You pay around $275 a night for a smelly, dirty, small room
Front desk night employee is very rude
Location of the hotel is terrible and unsafe area
Sound of AC is very noisy
There was a safe box without a...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express - Los Angeles Downtown WestResponded 4 weeks ago
We recognize your time is valuable and greatly appreciate your feedback. I'm terribly sorry that your stay wasn't as great as we would have wanted it to be. I wanted to send my deepest apologies for the multiple inconveniences you experienced. I would...More
This property is a little tired and it is located in an area where some care is needed if walking at night, however, the staff were excellent and the Shuttle Bus made visiting China Town and Korea Town very easy. Whilst it may not be...More
1 Thank Warren C
Response from IHGService, Guest Relations Manager at Holiday Inn Express - Los Angeles Downtown WestResponded September 16, 2018
Hi Warren C!
We're proud of the smiles our hotel staff bring and the extra miles they take for our guests. Thanks for your appreciation for their efforts! I'm very sorry though that our update bothered you. While I'm happy that you're considering us again...More
We frequently stay at Holiday Inn Expresses. This property needs some help. The microwave oven in our room didn’t work, the hook in the bathroom was loose, the shower handle needed tightening, the tub drain plug didn’t hold and a cupboard drawer in the breakfast...More