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Extended Stay America - Los Angeles - LAX Airport

Traveler (33)
Room & Suite (33)
Dining (1)

About

#215 of 370 hotels in Los Angeles
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free High Speed Internet (WiFi)
Laundry Service
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Room amenities
Microwave
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110Reviews
0Q+A
28Room tips
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Popular mentions
+1
I guess expecting a few things in the room like plates, silverware, a pot or pan was too much to ask. But when there are no glasses or cups-I MEAN EVEN THE PLASTIC CUPS USUALLY IN THE BATHROOM- aren't included, come on, The only trash can was in the bathroom. The bathroom was
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Response from 00esa, Manager at Extended Stay America - Los Angeles - LAX Airport
Responded Apr 30, 2019
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Kindly note, in-room amenities and other articles such as kitchenware are available and complimentary at the front desk. However, on a positive side, we are happy to know you liked your well-kept bathroom. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
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Hotel's Favorite
Great stay! Room was large and clean. Also for a great price. Younger girl with brown long hair behind the desk went above and beyond for us and we really appreciate it. Only things I would like to note is that the key card took about 20 tries to open each time and we would have
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Response from 00esa, Manager at Extended Stay America - Los Angeles - LAX Airport
Responded Mar 25, 2019
Nicole, Thank you for choosing Extended Stay America on your visit to our city. We are delighted to know you liked the spaciousness of your well-appointed room and that we were able to meet your expectations at a great price. On behalf of everyone here, we thank you for the recognition and invite you to stay with us again soon. Sincerely, Hotel Management
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Place is decent, But the back door doesnt open with the key card. Kept having to run to the front to open the back door to get everyone in. Needs to be fixed. Room smelled like cigars, they changed our room and it was better. elevator smelled like marijuana the first day. Over
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Response from 00esa, Manager at Extended Stay America - Los Angeles - LAX Airport
Responded Mar 29, 2019
Dear cheng v, thank you for being our guest and for sharing both the good and the areas that need our attention. We are having our engineering team take a closer look at the back door lock to see what repairs need to be made. Thank you for letting us know. We are also a non-smoking facility so we will be more diligent in enforcing that policy to ensure you have the enjoyable environment you deserve. Thank you again for staying with us and we hope to see you back soon. Sincerely, Hotel Management
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since when you have a guy that does laundry. he can look up a reservation or help me with dates on my reservation.....So does that mean he cant help me chck in,,, he kept saying he just do laundry and I need to call back at 7am.... I have to be on my job at 7am andI cant call
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Response from 00esa, Manager at Extended Stay America - Los Angeles - LAX Airport
Responded Mar 3, 2019
Dana, We appreciate your comments about your stay at our hotel. We are disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
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With a property like this, so close to the airport, and relatively low prices, I think expectations definitely need to be calibrated appropriately. So the good parts: staff was very nice & accommodating, coffee in the lobby, and the room was pretty clean. Downside: there was
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Response from 00esa, Manager at Extended Stay America - Los Angeles - LAX Airport
Responded Jan 29, 2019
Thank you for being our guest. It’s a pleasure to know you were impressed with our courteous associates and liked your well-kept suite. However, we are sorry we missed meeting some of your expectations, and for the issues you encountered. Your feedback will be shared with the concerned team to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
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PRICE RANGE
$134 - $186 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stayamerica los angeles-lax airport hotel los angelesextended stay america los angelesextended stay los angeleslos angeles extended stay
LOCATION
United StatesCaliforniaLos AngelesWestside
NUMBER OF ROOMS
133
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