Airtel was a great hotel to stay at, the staff was very friendly, the room was huge for a basic king. I loved that they had a Starbucks inside, the food is pretty tasty. Overall I enjoyed my stay here.
Al ok arrival was quick and satisfactory, staff waas knowledgable and courteous, no problems at all, room was clean and practical, internet veriy saaaaatisfatory, attendants were veryi nice and cooperaative I had no problems at all.
My mom and dad were there for 3 weeks..and they were so happy with how the people treat them nicely..they make sure they were very happy..specially my mom who has a very bad medical situation..And Id like specially to thanks the manager Gary,Sonny and Jerry for the good service they provided my parents..they were extremely satisfied..thank you!-julie D.
Sad....I’m sure that in its day (decades ago) Airtel was nice. Today it’s just an old tired hotel with a staff that matches it. We made reservation for 4 days. Interaction when we tried and eventually checked in was COLD. The rest of the stay NO ONE tried to interact with us. In 2020 hotels need to be updated to today...and not look and feel like the 70’s and 80’s. We will NOT RETURN.
Drug addicted and homeless people riding their bikes in the lobby. In the lobby! They approached us for money in the parking lot. The staff saw all of this and did nothing. Rooms are old with popcorn ceilings and old paint. The rooms smell. Broken ice machines. No refrigerator in room.
I travel with a small group each year to Sun Valley CA. Each year we stay at Airtel because of the conference rates offered. Overall, our experience is average. Staff have been friendly and rooms are fine for our purposes.
Hotel but needs some updating . Great staff who a were very responsive to the needs of a group of 14 Front desk were very helpful including printing boarding passes for 14 guest and comping the parking fees for two vehicles.
Airtel is showing its age and wear & tear (graffiti marred elevators). Additionally this stay required calls to housekeeping and maintenance to address issues that should have been dealt with during standard room prep. Van nuys airport also seemed to be busier and noisier then previous stays.
Excellent experience overall! I recommend anyone who's looking for the ultimate hotel experience. The staff is incredible, the service is great, the personnel is very friendly. The rooms are always nice and clean. I have come since the last 5 years and will continue coming, God willing.
This was a mediocre hotel, the bar had good drinks and the happy hour menu was good. But there was a extra charge for a fridge and parking. The carpet was old and my room smelled like stale cigarettes even though it was a non smoking room. The bed was comfortable but the bedding was lumpy. The bathroom was clean and there were no bugs. I will only stay at this hotel when in town on business because it is convenient to our corporate office.
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