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Hilton Los Angeles/Universal City

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Hilton Los Angeles\/Universal City
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3,402 Reviews from our TripAdvisor Community

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San Diego, California
Reviewed yesterday NEWvia mobile

This hotel and the Sheraton definitely most convenient in regards to visiting universal studios. However, the buffet overpriced and it's probably better to just grab something at Peet's coffee in the lobby and/or Starbucks at city walk. Only half of the elevators working were testing everyone's patience but weren't horrible unless you were in a hurry. Pretty much feel like...

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Helpful?
Thank krysteenatrip
HOTEL’S FAVORITE REVIEW
Reviewed 3 weeks ago

WHAT WE LIKED: The lobby and rooms were in excellent condition considering how much traffic this property must get and how old it is (Caveat: I read negative reviews about rain intrusion and elevator refurbishment - we didn't encounter any of those issues) The valet, front desk, and Cafe Sierra staff provided excellent service. The continental breakfast offered smoked salmon...

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Helpful?
1Thank Ted T
About Hotel's Favorite Review
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Ted, Thank you so much for taking the time to write us a review and leave us your feedback about your stay with us at Hilton Universal. I am very happy to see that you enjoyed our facilities and the staff was nothing but helpful during your visit. I will be forwarding your comment to the management team in...

Gilbert, West Virginia
Reviewed yesterday NEWvia mobile

My family and I stayed here during our visit to Universal Studios. The room was wonderful and the staff was very attentive. We ordered room service once and it was delicious. The shuttle back and forth to Universal was great. I just wish it ran past 9pm.

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Helpful?
Thank ghazalar2017
Portland
Reviewed yesterday NEWvia mobile

The room was well furnished but had a few quirks. For instance, no exhaust fan in bathroom, water took a very long time to get hot, AC was very loud and did not maintain a consistent temperature, pillows were uncomfortable. Breakfast at the hotel restaurant was awful. All of the staff were wonderful. The pool area is very relaxing. There...

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Helpful?
Thank Heather J
Coeur d'Alene, Idaho
Reviewed yesterday NEWvia mobile

Upon registration we were given a room with a loose window on the upper floor. Sounded like a tornado coming across the space. When I called to complain, was told the entire building was that way. My husband complained and we were moved. Do not let them try that with you...

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Helpful?
Thank Kamerade
San Diego, California
Reviewed 2 days ago NEW

This is our second time staying at this hotel because of it being so close to Universal Studios. It literally took us 9 minutes to walk to Universal Studios from the hotel. We checked in very early at around noon but they were able to find us a room so we could check in. The staff were all nice and...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank ahbet68
A TripAdvisor Member
1 review
Reviewed 2 days ago NEWvia mobile

they need alot! of customer service work poor communication rooms are not what i would expect from a Hilton but location is awesome and about that parking fee totally ridiculous gettin management to speak to well thats another story wont come back Embassy Suites at least gets it.

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Helpful?
Thank A TripAdvisor Member
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking the time to share your comments regarding your recent visit with us. I sincerely apologize that you were disappointed with our communication. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. We strive to exceed your expectations and I will be sharing your...

Surrey, Canada
Reviewed 3 days ago NEW

Outrageously overpriced. Construction noise. Elevators not working. Restaurant buffet was disgusting. Unwrapped glasses to have a drink and they were filthy. Shuttle bus showed up 25 minutes late so we lost our early morning entrance to Universal Studios.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank rebeccabN2517SC
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking the time to write us about your experience here at the hotel. I would like to apologize for the issues you encountered as that is not what we want our guests to experience. At the moment we are renovating parts of our hotel which was probably the noise that you heard. We strive to...

Sacramento, California
Reviewed 3 days ago NEW

Last week my daughter and I went on a father/daughter vacation to Los Angeles. We picked the Hilton for it's location close to Universal Studios Hollywood. We couldn't have picked a better hotel. We were a short walk to the entrance of Universal Studios and the City Walk where there are plenty of options for food. Arriving early our room...

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Helpful?
Thank Michael J
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Michael, Thank you for taking the time to write us about your experience here at our hotel during your stay! We are so pleased to know that your father/daughter vacation was a blast! Our guests satisfaction is very important to us! We are happy to also see you had a great time at Universal Studios and Disneyland and that...

Rio De Janeiro
Reviewed 4 days ago NEWvia mobile

Don't come to this place. We arrived in LA at 6am and had to walk around until 4pm because 4pm should be the time that our room would be ready for us. Surprise: it should, but, according to the clerk, this is not something they can't guarantee. Wifi is not free. Parking is paid, as well as breakfast (of course...

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Helpful?
1Thank Rafael P
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 

Additional Information about Hilton Los Angeles/Universal City

Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Location: United States > California > Los Angeles > Central L.A
Price Range: $233 - $412 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Reservation Options:
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Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton
Hotel Style:
#8 Green Hotel in Los Angeles
#29 Family Hotel in Los Angeles
#34 Romantic Hotel in Los Angeles
#55 Business Hotel in Los Angeles
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Los Angeles/Universal City staff and other travelers.
85 questions
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17 days ago

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Questions? Get answers from Hilton Los Angeles/Universal City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Chose a higher room with a view of Universal Studios.”
  • View from our room of the Harry Potter area.
 of 5 bubbles 738michaelj738, 3 days ago | Read review
“Enroll in Hilton Honors Program, enroll in new Hilton App, do your research, ask questions early prior to booking/checking-in”
 of 5 bubbles HawaiianStyle11, 4 days ago | Read review
“Go higher floors for amazing views”
 of 5 bubbles JJUk2011, 1 week ago | Read review
“Keep your expectations real and you'll be less disappointed than I was.”
 of 5 bubbles shirlenep2017, 2 weeks ago | Read review
“Ask for a view of Universal Studios. The view is truly excellent.”
 of 5 bubbles vacaylover2015, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question