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Hilton Los Angeles/Universal City

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555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
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$229
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Coffee shop
Evening entertainment
Free shuttle or taxi services
Business Center with Internet Access
Paid private parking nearby
Parking garage
Parking
Wifi
Public wifi
Paid wifi
Paid internet
Internet
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Poolside bar
Restaurant
Breakfast buffet
Kid-friendly buffet
Vending machine
Taxi service
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Room service
Safe
Iron
Refrigerator
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
English, French, Spanish, Arabic and 3 more
Hotel links
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4,967Reviews175Q+A100Room tips
Traveler rating
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Popular mentions
We had a great stay. The staff were great, the service wonderful. Our room had a million dollar view, and room service was excellent. Definitely one of the nicer Hilton hotels, and we will definitely stay here next time we visit!
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Review collected in partnership with Hilton Hotels & Resorts
Hotel's Favorite
I travel for business all throughout North America, I spend nearly every night in a hotel. I've seen just about everything, and the vast majority of properties have at least one or two things that need improvement. This is one of the exceptions. Of course the location is great, it's clean, the food is great, etc. But the STAFF are the big surprise. I was there for a whole week, and by the time I left, I had made a point to start taking down their names, for the specific purpose of calling them out here: Ezra the bartender was a classic pro bartender, smooth, fast, friendly, perfectly suited for his job. The same goes for Jose, my server each morning at breakfast. Lightning-fast, attentive, and super-friendly. And the restaurant host, Kester, was wonderful, explaining all the breakfast buffet options to me on the first day (I'm a Hilton Diamond Member, so there are free options AND upgrades on offer). He greeted me every day with a smile, and really made me feel at home. It REALLY started my day off right each morning! I did not get the name of any of the desk staff, but every interaction I had was perfect! Kudos to the GM of this property, I train Customer Service for a living, I KNOW when it's being done right! Definitely my new L.A. home base of operations!
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Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal City
Responded May 20, 2019
Thank you for taking the time aside to write a review regarding your recent stay here at Hilton Universal in such glowing terms. All of the Hilton Universal team are happy to read that we exceeded your expectations with the hotel and the service received. It’s our top priority to go above and beyond for our guests and we’re glad that our team could be so helpful and attentive. I am so happy that we managed to contribute to a memorable experience in the Universal City area and that you enjoyed all aspects of your stay with us. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. We look forward to welcoming you back to Hilton Universal in the not too distant future when you visit the Hollywood and/or Universal City area!   Angie M., Marketing Manager
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+1
Our impromptu trip to Hilton Los Angeles/Universal City was Unbelievably FABULOUS!! We were only there for a few days but this Amazing Staff took the time to learn our names, they treated us like Family VIPs, and truly rolled out the Red Carpet! From Atefeh's personal care at the front office; to the Best ice cream sundaes at the sports bar; to the over-the-top buffet meals and very kind wait staff; to Jesse the Concierge’s excellent insider info on all things L.A.; to Bruce the Jeweler-Extraordinaire who speaks Ten languages; to the royal Diplomatic Suite with a wall of windows over-looking Universal Studies (including Harry Potter’s Hogwarts Castle!); to 'Shawna-the-Incredible Overseer of All Things Important’ ... our trip could not have been better, and we can not wait to return to our new California, ‘Home, Away from Home!'
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I recently spent 3 nights here in a room with a view of Universal Studios. The room was spacious, comfortable, and clean. The bathroom had more than enough room, and lovely little toiletries. The hotel is a 10 minute walk from Universal Studios and CityWalk. The free shuttle runs from the hotel every 10-15 minutes, which comes in handy after a long day at the park or a late night meal at CityWalk. I would recommend this hotel, it is very family friendly, and would definitely stay here again.
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Since this was the last leg of our trip we decided to stay somewhere really good and we have not been disappointed. From the moment we arrived until we left all the staff have been absolutely fabulous. The buffet breakfast was excellent and the service in this restaurant was faultless. I would like to make special mention of “Inky” each morning we had breakfast we noticed how hard he worked and how pleasant he was to everyone he came in contact with. His work ethic blew us away. Inky you’re amazing!! That smile of yours lights up the whole room!! So thanks Hilton Universal City for a fabulous end to our holiday. Great location away from the centre of LA without being too far. We will Definitely be back when we visit LA.
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PRICE RANGE
$224 - $371 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton los angeles / universal city hotel los angeles, hilton universal city, universal hilton, los angeles hilton
LOCATION
United StatesCaliforniaLos AngelesCentral L.A
NUMBER OF ROOMS
495
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Frequently Asked Questions about Hilton Los Angeles/Universal City
Which popular attractions are close to Hilton Los Angeles/Universal City?
Nearby attractions include The Wizarding World of Harry Potter (0.3 miles), Universal CityWalk Hollywood (0.3 miles), and Studio Tour (0.2 miles).
What are some of the property amenities at Hilton Los Angeles/Universal City?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
Which room amenities are available at Hilton Los Angeles/Universal City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Los Angeles/Universal City?
Guests can enjoy an on-site restaurant and a poolside bar during their stay.
Is parking available at Hilton Los Angeles/Universal City?
Yes, a parking garage, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Hilton Los Angeles/Universal City?
Conveniently located restaurants include Good Neighbor, Lard Lad Donuts, and Karl Strauss Brewing Company.
Are there opportunities to exercise at Hilton Los Angeles/Universal City?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hilton Los Angeles/Universal City?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Los Angeles/Universal City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Los Angeles/Universal City?
The staff speaks multiple languages, including English, Spanish, French, German, Chinese, Arabic, and Filipino.
Are there any historical sites close to Hilton Los Angeles/Universal City?
Many travelers enjoy visiting Greystone Mansion and Park (3.9 miles), Hollyhock House (4.4 miles), and TCL Chinese Theatres (2.6 miles).