Hilton Los Angeles / Universal City

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About

#32 of 420 hotels in Los Angeles
Location
4.6
Cleanliness
4.4
Service
4.2
Value
3.8
Travelers' Choice
GreenLeaders Gold level

Experience this AAA 4 Diamond hotel, situated just a block away from the entrance to Universal Studios and minutes from Hollywood. The Hilton Los Angeles/Universal City hotel is perfect for travelers looking to explore some of Los Angeles' greatest attractions. All guest rooms and suites feature attractive decor and have high-speed internet access.

Keep up-to-date with work at any time in the 24-hour business center. Have a Hollywood wedding in the 16,000 sq. ft. Sierra Ballroom, or hold conferences and meetings in the hotel's 32,000 sq. ft. of function space. Enjoy local cuisine in the Café Sierra hotel restaurant, which offers California, Continental and Chinese cuisine in a modern, brightly lit setting.

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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Taxi service
Business Center with Internet Access
Valet parking
Paid private parking on-site
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Vending machine
Poolside bar
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Room service
Safe
Iron
Refrigerator
Flatscreen TV
On-demand movies
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Languages Spoken
English, French, Spanish, Chinese and 2 more
Hotel links
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5663Reviews219Q+A100Room tips
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Ginny wrote a review Yesterday
2 contributions
Location is fantastic- easy walk to Coty Walk & Universal. The accommodations are clean and well-maintained. Staff is very friendly and helpful- Noah, at the front desk, was especially helpful and offered tips on our first visit to Universal Studios.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hilton Universal, Marketing at Hilton Los Angeles / Universal City
Responded today
Ginny, Thank you for your great review. We work hard to offer high-quality service to every guest. We made sure to share this feedback to Noah to give them the recognition that they deserve!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jess M wrote a review Aug 2022
San Ramon, California35 contributions64 helpful votes
Hotel's Favorite
Our first visit to this hotel turned out to be better than we expected. This was mainly due to the kindness of the staff. Big shoutout to Roberto at the pool bar for ordering our food and making us comfortable in a cabana. He really went the extra mile. There was also a wonderful gentleman who stayed with our bags while we checked in and then brought them up to our rooms. He was so welcoming and helpful. I wish we could remember his name (Julio?). We loved the fact that we were guaranteed connecting rooms. The shuttle to the park was convenient and came approximately every fifteen minutes.
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: rooms 1973 and 1972 were nice because we could see the park.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Hilton Universal, Sales at Hilton Los Angeles / Universal City
Responded Aug 3, 2022
Thank you for taking a moment to rate your experience. We look forward to welcoming you back to Hilton Universal in the future when you visit the Hollywood and/or Universal City area!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mayssoun Kanan Adams wrote a review Aug 11
Woodbridge, Virginia33 contributions4 helpful votes
The hotel is amazing for family trips. I almost stay there every time I travel to LA for fun. The staff is friendly and professional. The amenities are great, the food is good. The rooms and suites are awesome and suit all travelers. They provide upgrade when available. I love the hotel and its always my first choice when in LA for leisure.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hilton Universal, Marketing at Hilton Los Angeles / Universal City
Responded today
Mayssoun, Thank you for sharing a review of your recent experience. Our team is committed to providing high-quality customer service, and we are thrilled to hear that we made a good impression on you. We hope you will visit us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mickiss13 wrote a review Aug 11
Haifa, Israel94 contributions38 helpful votes
We spent 2 nights in the hotel. The 3 good things in the hotel are: 1. The walking distance from the universal studio without driving. 2. The pool is nice and open until midnight so after day in the park it is really fun to enter the water. 3. Rooms are big. We didn’t like the fact that the hotel is huge and very noisy all day . We payed for parking in the hotel parking 100 $ for 2 days . Some of the team are nice and some - not .
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Date of stay: August 2023Trip type: Traveled with family
Room Tip: Pay attention that even on the breakfast the waiters who serve the coffee will ask for tip...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hilton Universal, Marketing at Hilton Los Angeles / Universal City
Responded today
Mickiss, Thank you for taking the time to rate us. We are glad ou enjoyed the proximity to Universal and our amenities. Like most hotels and restaurants in the Los Angeles area and around the county, we do have parking fees. We appreciate your feedback as we continue to review our pricing accordingly.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Global549646 wrote a review Aug 6
1 contribution
Missed opportunities: not advertising guest-accessible laundry on the website & limiting hours to 9 am - 9 pm. Guests from different time zones and with varied plans will find this inconvenient. Many hotels have 24/7 laundry access with room keys. It shouldn't matter what time a room-keyed guest would like to do laundry.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hilton Universal, Marketing at Hilton Los Angeles / Universal City
Responded 1 week ago
Thank you for rating your stay! We appreciate your feedback and look forward to serving you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rob85792 wrote a review Aug 4
New York City, New York1 contribution
We arrived late due to a flight delay. Sam at the front desk was very helpful understanding and accommodating. He was a pleasure to meet with after a long day of travel. Hotel was beautiful clean and up to date. On site parking as well. ( for a separate fee) also A quick walk to universal studios park and city walk
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hilton Universal, Marketing at Hilton Los Angeles / Universal City
Responded 1 week ago
Rob, Thank you for highlighting our staff. We made sure to share this feedback with management to give them the recognition that they deserve!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
drboothy wrote a review Aug 3
Manchester33 contributions10 helpful votes
Stayed 3 nights as stopover in LA to do Universal Studios. Very convenient location, takes about 5 mins to walk there (although if you’re unable too you can catch a complimentary shuttle). Hotel staff nice, pool was good. Ate in both 5 on the Hill (relaxed vibe nice food) and hotel bar (pretty standard, massive portions). Room was nice and comfortable. Not cheap but seemingly nowhere is in the US. Only downside to these were that in both places they couldn’t provide an allergy menu, and despite pointing out our daughter had an egg allergy and asking the staff to check they served us something with egg in. Fortunately we spotted it (brioche bun on a burger) and sent it back. I wouldn’t want to have a serious allergy and stay here…
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hilton Universal, Marketing at Hilton Los Angeles / Universal City
Responded 1 week ago
Dr. Boothy, Thank you for rating your stay! We look forward to serving you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
P&K USA wrote a review Aug 3
Durham, North Carolina292 contributions84 helpful votes
+1
We checked in to the Hilton at Universal City very late on the night of July 29 2023 after 26 hours of travelling some 6,500 miles. We were given a very warm welcome and two complimentary bottles of water! 🏨 We didn’t use many of the hotel’s facilities while here as we had action-packed busy days for our whole stay (hike to the Hollywood sign, theater visit at Hollywood Blvd, Universal Studios Hollywood VIP Tour and beach day at Santa Monica). ❤️ Our room was spacious, clean and comfortable with all the usual facilities of air-con, en suite with free toiletries, hair dryer, iron and board, secure safe, closet and lots of drawers, sofa, writing desk, clock and charging dock with USB slots, refrigerator and tea/coffee machine. The wall-mounted smart TV gave us access to our beloved YouTube, which was very helpful for re-checking the places we were going to visit each day. 🗻 Our room on the 9th floor had a stunning view of the Hollywood Hills to the south-west (Universal City Overlook) and the San Fernando Valley, the San Gabriel Mountains, the Verdugo Hills to the north-east. On a night, we slept with the curtains and nets pulled aside so that we would awake to the view. 🧺 Like many hotels nowadays, you have to request a room refresh. It doesn’t happen automatically every day and we think that is an overhang from when Covid affected the travel industry. We stayed at the Hilton for 5 nights and only needed the room refreshing once. We popped to the front desk and requested this, as simple as that. ☕️ For breakfast, we visited the COFFEE CORNER outlet near the Lobby for Starbucks and food. We enjoyed breakfast burritos ($14.50), consisting of “farm fresh scrambled eggs, tater tots, bacon, sausage, cheddar cheese in a flour tortilla”. Very filling and a good start to the busy days ahead! These were washed down with a Cafe Latte and a Vanilla Iced Latte ($6.00 each). Service was quick and friendly and the coffees were good. You couldn’t get a tall sized serving, it was grande or venti only, so these were big portions. 🍺 Late one afternoon, we had a lengthy wait for our Lyft to Beverly Hills, so we took advantage of the quiet LOBBY BAR and enjoyed a couple of Blue Moons ($9.75 for 16oz). The bartender was fun and topped up our drink when he thought it was a little short. 💦 There is a free Flowater water dispenser in the lobby, helping you to stay hydrated and save wasting plastic bottles. We made many visits for refills as the water had been through 7 stages of advanced purification. 🏨 The hotel grounds have a disorientating layout with the front around the back. This took a little time to get used to but wasn’t an issue. Everywhere we passed through was clean and tidy. 😀 Every staff member we encountered was polite, friendly and interested in us. 🌎 This really is a good hotel and we highly recommend it, particularly if you are visiting nearby Universal Studios Hollywood. There is a (free) shuttle service to the park, but we didn’t use it, as it was only a few minutes walk away and was well sign posted. 🚉 The hotel is around 15 minutes walk down (or uphill on the way back) to the Universal City station on the LA Metro Rail subway. This was handy for our visits to Hollywood Blvd and Santa Monica beach. We also walked to a nearby In-N-Out Burger joint and the walk back up the steep hill helped us to burn off some of the meal! 👎 It should be noted that there are no (obvious) stores nearby, such as Walgreens or CVS, and this hampered our usual habit of stocking up on cheap candy and sodas. The hotel does, however, have a small selection in the gift shop near the lobby. 👎 Checkout was very slow. We had received a welcome card saying checkout was 11.30 a.m. but confusingly signage around the hotel said ‘strictly 11.00 checkout else charges’. We joined the line in the lobby and had a 30 minute wait to reach the desk. We then had a further wait of 60 mins while the hotel checked the room before returning our $300 cash (we never use a credit card when staying at multiple hotels as all the deposits quickly add up, plus a hotel in Miami once took 2 full weeks to refund us). All in all, it took 90 minutes to checkout and this impacted on our plans for the rest of the day. We spent the time sat in the lobby talking to a friendly older couple from San Francisco. Their parents had come to the U.S. from the Philippines. 🏨 This is an account of our experience at the Hilton. Their website will elaborate more on the full facilities on offer, from valet parking, restaurants, swimming pool, guest laundry etc. our overall rating for this hotel is 4 out of 5 (mainly owing to the slow checkout). Should we ever revisit Universal Studios Hollywood, the Hilton will be our choice of hotel.
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Date of stay: August 2023Trip type: Traveled as a couple
Room Tip: Get there early for checkout.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hilton Universal, Marketing at Hilton Los Angeles / Universal City
Responded 1 week ago
We are happy to see that you enjoyed your stay! Please accept our apologies with the delayed check out experience. Thank you for rating us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nbogue wrote a review Aug 2
Midland, Texas9 contributions2 helpful votes
We were in room 319. Apparently the wall where the headboards are located backs to the hotel fitness center. All night you could hear weights hitting against something. Some were so loud that the wall shook. The first night I thought maybe kids were wrestling above us. I called guest services and the girl’s response was “oh, you’re in 319, that’s the gym you’re hearing…” The second night, we had spent all day at the theme park, got to the room a little after 10:00pm and could hear the same noise. I proceeded to call the front desk, explained the situation, and ask to be moved. I was told the hotel was full for the night, but someone would ask the people in the fitness center to be more quiet. It helped a little, but then that person must have left and someone else came in to workout who was not aware. Hilton should either limit the hours to the fitness center, better insulate the walls for sound, or not use room 319.
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Date of stay: August 2023Trip type: Traveled with family
Room Tip: Avoid rooms on the 3rd floor. Short walk to the park.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hilton Universal, Marketing at Hilton Los Angeles / Universal City
Responded 1 week ago
Thank you for taking the time to review your recent stay. We apologize about the noise issues you experienced. We appreciate your feedback and will share your comments to our team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DeniseWLondon wrote a review Aug 1
London27 contributions24 helpful votes
We had a great four night stay here in July. We booked a room with two double beds for the four of us and it was plenty big enough. The hotel is less than a 10 minute walk to Universal and the City Walk. And, if you feel particularly lazy there are also shuttle buses running all the time. The concierge was very helpful and we booked sightseeing tours with them, there was a shuttle which collected you to take you to downtown for the bus which was really useful. The hotel pool was decent and although busy felt like there was enough room when we went on late afternoons. The lobby bar always had a good atmosphere and we ate in there on our first day, the food was good and it had great service despite being full. We also ate one night at the hotel restaurant which is opposite the entrance and the staff were really friendly and the food was good. Would definitely recommend as a great base for a LA stay as downtown isn't far and Universal and City Walk are on your doorstep.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hilton Universal, Marketing at Hilton Los Angeles / Universal City
Responded 1 week ago
Denise, Thank you for sharing a review of your recent experience. Our team is committed to providing high-quality customer service, and we are thrilled to hear that we made a good impression on you. We hope you will visit us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€261 - €391 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton los angeles / universal city hotel los angeles, hilton universal city, universal hilton, los angeles hilton
LOCATION
United StatesCaliforniaLos AngelesUniversal City Area / Central L.A
NUMBER OF ROOMS
495
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HILTON LOS ANGELES / UNIVERSAL CITY - Updated 2023 Prices & Hotel Reviews (CA)

Frequently Asked Questions about Hilton Los Angeles / Universal City
Which popular attractions are close to Hilton Los Angeles / Universal City?
Nearby attractions include The Wizarding World of Harry Potter (0.3 miles), Universal CityWalk Hollywood (0.3 miles), and Jurassic Park The Ride (0.3 miles).
What are some of the property amenities at Hilton Los Angeles / Universal City?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Los Angeles / Universal City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Los Angeles / Universal City?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Los Angeles / Universal City?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hilton Los Angeles / Universal City?
Conveniently located restaurants include Bubba Gump Shrimp Co., Lard Lad Donuts, and Good Neighbor.
Are there opportunities to exercise at Hilton Los Angeles / Universal City?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hilton Los Angeles / Universal City?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Los Angeles / Universal City offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Los Angeles / Universal City?
The staff speaks multiple languages, including English, Spanish, French, German, Chinese, and Filipino.
Are there any historical sites close to Hilton Los Angeles / Universal City?
Many travelers enjoy visiting Greystone Mansion and Park (3.9 miles), TCL Chinese Theatres (2.6 miles), and Hollyhock House (4.4 miles).