Sheraton Gateway Los Angeles Hotel
6101 West Century Boulevard, Los Angeles, CA 90045
Full view
View all photos(1,136)1,136
360
Panoramas (39) 
Room & Suite (393)
Did you already book this hotel?
Tell us so we can help you plan.
Avg. $150 /night, 2/16 - 2/17
$270
per night
$210
per night
$150
per night
Feb
Mar
Feb 16
Today
Feb 18
Feb 20
Feb 22
Feb 24
Feb 26
Feb 28
Mar 2
Mar 4
Mar 6
Mar 8
Mar 10
Mar 12
Mar 14
Mar 16
Mar 18
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
#115 of 368 hotels in Los Angeles
Location
4.3
Rooms
4.1
Value
3.8
Cleanliness
4.3
Service
4.0
Sleep Quality
4.2
Located just minutes away from the SoFi Stadium and LAX Airport, the Sheraton Gateway Los Angeles Hotel offers the perfect blend of comfort and convenience. Our 24-hour shuttle service ensures stress-free travel to and from the airport terminals. Stay active with our modern fitness center or unwind by the resort-style outdoor pool, complete with private cabanas. Indulge in California cuisine and expertly crafted cocktails at one of our several restaurants and bars. From intimate poolside weddings to large-scale conferences for up to 1,500 guests, our renovated meeting venues and all-inclusive conference center are equipped to handle any event. After a long day, retreat to one of our stylish rooms or suites featuring marble bathrooms, high-speed Wi-Fi, large TVs, and our signature Sheraton Sleep Experience. Let us be your home away from home during your Los Angeles adventures.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Patio
Free airport transportation
Business Center with Internet Access
Paid public parking on-site
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Outdoor dining area
Snack bar
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Value
Green
Languages Spoken
English, Spanish
Location
6101 West Century Boulevard, Los Angeles, CA 90045
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 60 out of 100
60
Los Angeles Intl Airport
18 min•
See all flights
Long Beach Municipal Airport
16.3 mi•
See all flights
Rental Cars
83 Restaurants
within 0.75 miles
Reviews
4.0
2,032 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI
The Sheraton Gateway Los Angeles Hotel garners mixed reviews, with many guests praising its strategic location near LAX and the convenient shuttle service. While the hotel's amenities, including event spaces, often receive positive remarks, some guests feel the decor is dated. Opinions on the rooms are varied; they are frequently labeled as outdated, with noise and cleanliness issues occasionally surfacing.
Travelers have experienced a range of interactions with staff, from commendable to unsatisfactory. Concerns regarding value are common, with high fees and extra charges being a recurrent theme.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
Traveler rating
- 934
- 556
- 232
- 118
- 192
Time of year
Traveler type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
Everything went well.. Checked in early. (After two o’clock without any extra fee) Room was clean, including the very nice bathroom and shower. Everyone we encountered was very professional and eager to help. Shuttle to the airport comes every 15-20.. Just know, in the morning,due to traffic it will take you 30-40 mins to get to the airport so plan accordingly (it’s a miserable ride ). We only stayed over night but I would recommend this hotel. We will be returning to LA next month and will hopefully book again.. oh yea, The weather was really mild, around mid to upper 80’s . Our air conditioning appeared to function properly. Also, there were three bottles of water in the room.. One larger bottle is clearly marked with a price. The two smaller bottles and clearly marked as complementary.
Read more
Date of stay: August 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Owner at Sheraton Gateway Los Angeles Hotel
Responded Aug 19, 2024
Thank you for sharing such a detailed review, Ray! We're delighted that your stay was smooth and that everything, from the early check-in to the cleanliness of your room, met your expectations. It's great to hear that our team was professional and eager to assist, and that you found the shuttle service convenient, even with the morning traffic. We're glad the air conditioning worked well for you, and we appreciate your note about the water bottles in the room. We're looking forward to welcoming you back next month when you return to LA. Safe travels, and we hope your next stay is just as pleasant!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've organized a number of conferences at hotels across the country and am thrilled to leave a review for staff at the Sheraton Gateway. Even with multiple key staff members out unexpectedly due to illness, they were able to meet our group's needs and requests with ease.
The banquet staff were wonderful and kept our buffet lines moving with ease. When guests had any concerns or questions they quickly and without issue addressed it, such as on-the-spot special diet plates or adding cards with common allergens. Even when the food was removed and a few guests were late to the meal, they quickly whipped up plates for them.
In particular, our group was impressed by the banquet staff member Estela Estrada, who with a smile and eagerness was always checking in with our event coordinators to make sure we were satisfied. She's the kind of service worker who carries out her job in a way that makes you feel cared for and tended to delightfully.
As guests and event coordinators know, attitude is everything. The staff at the Sheraton Gateway from the front desk, bellman station, security, janitorial, events, and banquets were helpful and kind. I don't think you can ask for more!
The gym is quite nice - clean, well organized for a tight space, never ran out of cardio machines even though it was quite busy at times.
We really enjoyed the special water dispensers around with alkaline water.
The banquet staff were wonderful and kept our buffet lines moving with ease. When guests had any concerns or questions they quickly and without issue addressed it, such as on-the-spot special diet plates or adding cards with common allergens. Even when the food was removed and a few guests were late to the meal, they quickly whipped up plates for them.
In particular, our group was impressed by the banquet staff member Estela Estrada, who with a smile and eagerness was always checking in with our event coordinators to make sure we were satisfied. She's the kind of service worker who carries out her job in a way that makes you feel cared for and tended to delightfully.
As guests and event coordinators know, attitude is everything. The staff at the Sheraton Gateway from the front desk, bellman station, security, janitorial, events, and banquets were helpful and kind. I don't think you can ask for more!
The gym is quite nice - clean, well organized for a tight space, never ran out of cardio machines even though it was quite busy at times.
We really enjoyed the special water dispensers around with alkaline water.
Read more
Date of stay: December 2024Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Owner at Sheraton Gateway Los Angeles Hotel
Responded Dec 23, 2024
We’re thrilled to hear about your exceptional experience hosting a corporate event at Sheraton Gateway Los Angeles Hotel! It’s heartening to know that, even amidst unexpected challenges, our team rose to the occasion, meeting your group’s needs with professionalism and care. The banquet staff’s attentiveness, particularly Estela Estrada’s dedication, clearly made a lasting impression, her commitment to ensuring satisfaction embodies the level of service we strive to provide. We’re also delighted that you found our front desk, bellman station, security, janitorial, and events teams helpful and kind, creating a seamless and welcoming atmosphere throughout your event. It’s great to hear you appreciated our clean and well-equipped gym, along with the special touches like the alkaline water dispensers. We truly value your kind words and hope to welcome you back for future events or stays, where we’ll continue to deliver the high level of service you experienced.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
We held a 5-day event at the Sheraton Gateway and had a room block as well. The Events Team were excellent in getting the contract squared away quickly and handling all of our details. The event space worked great for our needs and is in a very convenient location. The shuttle bus is also easy to navigate and comes frequently all day/night.
The hotel rooms are spacious and the beds/bedding are comfortable. I also want to note that the cleaning staff are incredibly friendly - every morning someone would greet me in the hallway with a smile. Would recommend this property either for an event, a stay, or both.
The hotel rooms are spacious and the beds/bedding are comfortable. I also want to note that the cleaning staff are incredibly friendly - every morning someone would greet me in the hallway with a smile. Would recommend this property either for an event, a stay, or both.
Read more
Date of stay: February 2024Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Owner at Sheraton Gateway Los Angeles Hotel
Responded Feb 28, 2024
Tyler, it's wonderful to hear about your positive experience hosting a 5-day event at the Sheraton Gateway Los Angeles Hotel. Knowing that our team excelled in finalizing your plans and attended meticulously to all details sets a high standard for the service we strive to provide. It's great to learn that the event space not only met but also exceeded your expectations, benefiting from its convenient location and the added ease of our frequently running complimentary shuttle. Thank you for recommending our property for both events and stays; we look forward to welcoming you back in the future, whether for business or leisure.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stopped at a few Sheraton's throughout the world and this one is by far the worst.
As you walk into the hotel it looks a quite modern hotel, but that's where it ends, go to the rooms and the corridor carpets are threadbare, and an heath and safety issue, our room, shabby, well passed its sell by date, table lamps with their light covers split, wall paper that was so 70's.
Wi -fi virtually non- existent we had to pay our own provider $60 during our stay for coverage ( 2 nights), at one point we went to the hotel next door for decent coverage!
We thought about dining at the restaurant but a 20% mandatory 'tip' put us off as we only tip good service!
Our shabby room was adjacent to LAX's main runway which meant we didn't sleep well as the room had a lack of sound proofing.
The staff we found unhelpful - you ask a question and the person didn't know - I realise this was L A - home of the rudest people we've come across, but who pays these people?
The cherry on the cake was about 2-3 hours before we checked out was the cleaner knocking on our door to make sure we were leaving - something we have never experienced anywhere we have stayed
This hotel we felt was way below any standard we expect from this type of hotel - VERY POOR in most categories - to say it is a failing hotel is an understatement.
As you walk into the hotel it looks a quite modern hotel, but that's where it ends, go to the rooms and the corridor carpets are threadbare, and an heath and safety issue, our room, shabby, well passed its sell by date, table lamps with their light covers split, wall paper that was so 70's.
Wi -fi virtually non- existent we had to pay our own provider $60 during our stay for coverage ( 2 nights), at one point we went to the hotel next door for decent coverage!
We thought about dining at the restaurant but a 20% mandatory 'tip' put us off as we only tip good service!
Our shabby room was adjacent to LAX's main runway which meant we didn't sleep well as the room had a lack of sound proofing.
The staff we found unhelpful - you ask a question and the person didn't know - I realise this was L A - home of the rudest people we've come across, but who pays these people?
The cherry on the cake was about 2-3 hours before we checked out was the cleaner knocking on our door to make sure we were leaving - something we have never experienced anywhere we have stayed
This hotel we felt was way below any standard we expect from this type of hotel - VERY POOR in most categories - to say it is a failing hotel is an understatement.
Read more
Date of stay: September 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Owner at Sheraton Gateway Los Angeles Hotel
Responded Oct 3, 2024
We are truly sorry to hear about your disappointing experience. Your feedback highlights several important issues all of which clearly impacted your stay. It is concerning to hear that the service from our team did not meet your expectations and that you found aspects of the experience, such as the early visit from housekeeping and the mandatory tip, frustrating. This is not the level of hospitality we aim to provide, and we deeply regret that your experience fell short. Please contact me at Carla.solorzano@pyramidglobal.com to address this more in-depth. Your comments will be shared with the relevant teams to address these concerns and work towards improving the guest experience. We sincerely hope you will consider giving us another chance to provide the standard of service and comfort you expect.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trash tier for the price. Two rooms so far have had broken ac units, the elevators sound like they're going to come apart at any moment, they have the audacity to charge $4-$8 for one bottle of water, and they have the worst designed bathrooms I've ever seen. They charge for everything. The water pressure is almost non-existent and I had to turn the tap all the way to the left to get anything even mildly hot. You can hear people's alarms and tvs right through the walls. The location isn't really near anything, so it's only good if you're staying a single night to catch a flight the next day or something. Would not recommend staying long term, or at all really.
Read more
Date of stay: August 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Owner at Sheraton Gateway Los Angeles Hotel
Responded Aug 5, 2024
Thank you for providing your feedback. We’re sorry to hear that your experience with the room conditions, amenities, and noise levels was far from satisfactory. Your concerns are important to us, and we’ll be sharing them with our team for further review. While it’s disappointing to know the location didn’t meet your needs, we appreciate your honesty and hope you might give us another opportunity in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Stay away from this hotel if you don’t want to experience a traumatic experience.
We checked in last week, we were supposed to spend one night to catch a plane at dawn, after a few hours while we were sleeping they tried to open the door, checking from the peephole initially we did not understand who it was, we Locked the door scared to death asking to leave us alone, but they continued using a metal tool that you pass under the door to open it. No use contacting reception because no call was made from the room phone. Finally a receptionist came to the door and asked if we had a Reservation, (Check in in the afternoon, February Reservation, copy of our passport) we showed her the vaucher of our agency and told us that there had been an incident without explaining what had happened. We had our Guide call us at the hotel who accompanied us on a tour of California and told her that we had asked for a change of room by lying, our Trips Agency also made a report and they continued to lie saying that they were not aware of any problem. The fact that the situation was not clear that they did not explain to us what was happening added to the lying about what happened and the brutal way they tried to open the door made everything really terrifying, they heard us crying from the room in fright and continued to terrorize us. I stress that they had everything related to our Reservation, from the Voucher, to the copy of our passport and also the deposit of 100 dollars, there was no mishap. Honestly, we still don't know today
what their intentions were, and we don't know how it would have ended if they'd gotten in if we hadn't woken up in time. Don't go to this hotel. Unsure
We checked in last week, we were supposed to spend one night to catch a plane at dawn, after a few hours while we were sleeping they tried to open the door, checking from the peephole initially we did not understand who it was, we Locked the door scared to death asking to leave us alone, but they continued using a metal tool that you pass under the door to open it. No use contacting reception because no call was made from the room phone. Finally a receptionist came to the door and asked if we had a Reservation, (Check in in the afternoon, February Reservation, copy of our passport) we showed her the vaucher of our agency and told us that there had been an incident without explaining what had happened. We had our Guide call us at the hotel who accompanied us on a tour of California and told her that we had asked for a change of room by lying, our Trips Agency also made a report and they continued to lie saying that they were not aware of any problem. The fact that the situation was not clear that they did not explain to us what was happening added to the lying about what happened and the brutal way they tried to open the door made everything really terrifying, they heard us crying from the room in fright and continued to terrorize us. I stress that they had everything related to our Reservation, from the Voucher, to the copy of our passport and also the deposit of 100 dollars, there was no mishap. Honestly, we still don't know today
what their intentions were, and we don't know how it would have ended if they'd gotten in if we hadn't woken up in time. Don't go to this hotel. Unsure
Read more
Automatically translated
Date of stay: September 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a five-and-a-half-day stay to conclude our two-month journey across the US, excited to wrap things up on a high note. After staying at several wonderful 5-star establishments throughout our travels, we expected the same quality from our final stop. Unfortunately, it fell short in several ways.
Upon arrival, we were greeted warmly by Christina, a trainee at the front desk, which was a great start. However, things quickly went downhill. Exhausted from our travels, we made our way to the 11th floor, only to discover there was no room service available. Hungry, we headed to the restaurant, which was oddly placed in the middle of the bar. The menu was quite basic, lacking healthier options, but famished, we ordered soup and soft tortillas.
Despite the underwhelming menu, the service we received from Ruben and a lovely older gentleman (whose name started with “L”) was exceptional. They embodied true customer service, and we had a delightful chat with Jennifer, who also made our first night more enjoyable. However, the rest of the stay didn't live up to their hospitality.
When we finally retired to our room, we found that our key had been deactivated, requiring another trip downstairs. Once we were ready for bed, we noticed the curtains were in poor condition and didn’t block out the light. The bed was uncomfortable, and the pillows were overstuffed with foam. We called guest services for an international plug, only to be told rudely that they didn’t offer any.
After a sleepless night, we raised our concerns with Coco at the front desk, whose professionalism and customer service were commendable. She immediately arranged for us to move to a room on the 8th floor and granted us complimentary access to the club, which we appreciated—though it turned out the club wasn’t open on the weekends. Despite this, we made the best of the next two days.
However, more issues arose. The hotel offered no all-day dining options, and lunch service was non-existent. Additionally, our non-smoking floor consistently smelled of cigarettes. After multiple complaints, a young security officer came, but when I asked him to smell the room, he casually told me to contact management, offering no further assistance.
I left a voicemail for the General Manager at 2:30 PM but never received a response. We are scheduled to check out tomorrow evening, having paid for a late check-out, before embarking on an 18-hour flight home. For the inconvenience and disappointing experience, I believe management should consider compensation—not just for the feedback, but for the disruption to the final leg of what was otherwise an incredible holiday.
Upon arrival, we were greeted warmly by Christina, a trainee at the front desk, which was a great start. However, things quickly went downhill. Exhausted from our travels, we made our way to the 11th floor, only to discover there was no room service available. Hungry, we headed to the restaurant, which was oddly placed in the middle of the bar. The menu was quite basic, lacking healthier options, but famished, we ordered soup and soft tortillas.
Despite the underwhelming menu, the service we received from Ruben and a lovely older gentleman (whose name started with “L”) was exceptional. They embodied true customer service, and we had a delightful chat with Jennifer, who also made our first night more enjoyable. However, the rest of the stay didn't live up to their hospitality.
When we finally retired to our room, we found that our key had been deactivated, requiring another trip downstairs. Once we were ready for bed, we noticed the curtains were in poor condition and didn’t block out the light. The bed was uncomfortable, and the pillows were overstuffed with foam. We called guest services for an international plug, only to be told rudely that they didn’t offer any.
After a sleepless night, we raised our concerns with Coco at the front desk, whose professionalism and customer service were commendable. She immediately arranged for us to move to a room on the 8th floor and granted us complimentary access to the club, which we appreciated—though it turned out the club wasn’t open on the weekends. Despite this, we made the best of the next two days.
However, more issues arose. The hotel offered no all-day dining options, and lunch service was non-existent. Additionally, our non-smoking floor consistently smelled of cigarettes. After multiple complaints, a young security officer came, but when I asked him to smell the room, he casually told me to contact management, offering no further assistance.
I left a voicemail for the General Manager at 2:30 PM but never received a response. We are scheduled to check out tomorrow evening, having paid for a late check-out, before embarking on an 18-hour flight home. For the inconvenience and disappointing experience, I believe management should consider compensation—not just for the feedback, but for the disruption to the final leg of what was otherwise an incredible holiday.
Read more
Date of stay: September 2024Trip type: Traveled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: It’s not for 4 or 5 star travelers the hotel is needing a massive refurbishment
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Owner at Sheraton Gateway Los Angeles Hotel
Responded Sep 20, 2024
Thank you for sharing your detailed feedback, and we sincerely apologize that your stay did not meet the expectations set by your previous experiences. It’s disheartening to hear about the challenges you encountered, particularly at the conclusion of what should have been a relaxing end to your journey. We appreciate your kind words about Christina, Ruben, Jennifer, and Coco, whose hospitality and service stood out. However, the issues with the room, dining options, and communication regarding areas that were amiss are concerning. The lack of response from management is especially disappointing and falls far short of the service we strive to provide. Please contact me at Carla.solorzano@pyramidglobal.com to discuss this further. Your feedback is invaluable, and we will ensure it is shared with the appropriate departments so that we can address these shortcomings. We truly regret that your stay was marred by these issues and hope that, if you choose to return in the future, we can provide the quality and comfort you rightfully expected from the start. Safe travels on the remainder of your journey.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been here about 24 hours and, unfortunately, we are captive guests for 8 more nights as our daughter has a dance event going on in this hotel. Apart from the bell hop who helped us with luggages yesterday, every other staff we have encountered seems to be dismissive, rude, or seemed they would rather be somewhere else. Truly, I do not think they should be in the hospitality industry. We are at the tail end of our 2 week trip and this is our third hotel on this trip. The Hiltons we have stayed at in this trip has been amazing compared to this Sheraton. Housekeeping never came by the whole day after our first night and we had to call the front desk to request for towel change, amenity replacement and trash to be taken out. As I fall in line by the front desk yesterday, I observe and watched how they speak with other guest, wondering if its just me getting this treatment, but it seemed it is the work culture in this hotel. We have stayed at many other Marriott Bonvoy branded hotels which we raved about. This Sheraton though has been a horrendous experience over the past 24 hours and our family truly dread the next 8 night.
Read more
Date of stay: March 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Stay somewhere else if you can.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Owner at Sheraton Gateway Los Angeles Hotel
Responded Apr 5, 2024
Please accept our apologies for the level of service you endured during your stay. This is not common nor reflects the high standards we strive for. Your review is helpful and we will utilize this as a training opportunity to ensure we do better for our valued guests. We regret there was any confusion regarding housekeeping. Once your guest room is ready for your arrival, our team does not re-enter the room unless a refresh is requested and the room is unoccupied. We understand you were not satisfied but we hope for a second chance to show you what we are truly capable of and restore your trust in our Brand.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been a loyal member of the Titanium Bonvoy and Hyatt Lifetime Globalist programs, and many others as frequently staying in hotels around the world. Until recently, I had never been let down by Bonvoy, until my stay at the Sheraton LAX. Normally, I would stay at the LAX Hyatt Regency and I regret trying a different hotel this time.
Our experience started with a long wait for the hotel shuttle at LAX. We watched as shuttles from the Hyatt and other hotels passed by, which was quite frustrating. The shuttle driver who eventually picked us up was helpful with our suitcases and deserved a good tip. However, the same cannot be said for the driver who took us back to LAX the next morning, as he barely assisted us.
The check-in process went smoothly, with a friendly clerk, and the bellboy who brought our luggage to the room was also pleasant. Unfortunately, the junior suite we were assigned was dark and outdated, with a dirty carpet. We had booked the room for a couple, but were surprised to find only one bathrobe and a pair of slippers in the bathroom. Furthermore, the phone in the room was not working properly, and we had to use the speakerphone to contact housekeeping. When I requested an additional bathrobe, I had to argue with the staff to obtain one.
The hotel's brasserie was only open for breakfast, so we ended up dining in a sports cafe with mediocre food and surrounded by noise from the large sports TVs. It was not the relaxed brasserie experience we were hoping for. Exhausted from our flight, we decided to order room service for dinner. However, the room service experience was highly unusual. We had to go downstairs to the cafe ourselves to pick up the food, which was delivered in plastic boxes and bags, reminiscent of outside delivery platforms. And yet, we were charged premium prices for this basic service. The food itself was okay but nothing special.
The walls in our room were poorly insulated, and since we had a connecting room, we could hear the TV from the next-door room. Additionally, the air conditioning unit in our room was old and noisy, and we could also hear the sound of planes landing nearby. Furthermore, the club floor was permanently closed, indicating that the hotel was still operating under Covid restrictions. All of these factors point to poor management.
Based on this experience, we have decided that we will never return to this hotel, as it did not meet our expectations and felt more like a motel.
Our experience started with a long wait for the hotel shuttle at LAX. We watched as shuttles from the Hyatt and other hotels passed by, which was quite frustrating. The shuttle driver who eventually picked us up was helpful with our suitcases and deserved a good tip. However, the same cannot be said for the driver who took us back to LAX the next morning, as he barely assisted us.
The check-in process went smoothly, with a friendly clerk, and the bellboy who brought our luggage to the room was also pleasant. Unfortunately, the junior suite we were assigned was dark and outdated, with a dirty carpet. We had booked the room for a couple, but were surprised to find only one bathrobe and a pair of slippers in the bathroom. Furthermore, the phone in the room was not working properly, and we had to use the speakerphone to contact housekeeping. When I requested an additional bathrobe, I had to argue with the staff to obtain one.
The hotel's brasserie was only open for breakfast, so we ended up dining in a sports cafe with mediocre food and surrounded by noise from the large sports TVs. It was not the relaxed brasserie experience we were hoping for. Exhausted from our flight, we decided to order room service for dinner. However, the room service experience was highly unusual. We had to go downstairs to the cafe ourselves to pick up the food, which was delivered in plastic boxes and bags, reminiscent of outside delivery platforms. And yet, we were charged premium prices for this basic service. The food itself was okay but nothing special.
The walls in our room were poorly insulated, and since we had a connecting room, we could hear the TV from the next-door room. Additionally, the air conditioning unit in our room was old and noisy, and we could also hear the sound of planes landing nearby. Furthermore, the club floor was permanently closed, indicating that the hotel was still operating under Covid restrictions. All of these factors point to poor management.
Based on this experience, we have decided that we will never return to this hotel, as it did not meet our expectations and felt more like a motel.
Read more
Date of stay: January 2024Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Title: Disappointing Stay at Sheraton LAX: Falling Short of Expectations
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Owner at Sheraton Gateway Los Angeles Hotel
Responded Jan 17, 2024
Your detailed feedback is invaluable. It's regrettable to hear that your experience at the hotel did not meet the high standards you've come to expect. The issues with the shuttle service, the room's condition, the challenges with room amenities and service, the dining experience, and the noise levels are all areas of concern. Please be assured that this feedback is taken seriously and will be used to address and rectify these shortcomings. We hope for another opportunity to restore your trust.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WARNING-From the beginning to the end of my stay this hotel was very RUDE and UNPROFESSIONAL with the service and old structure that needs some upgrades bad. when you check in it is hidden fees of $100.00 deposit for room service etc., Just wanted a little explanation about hidden fees, when this very rude and immature Cruella De Vil that works the front desk, she was very rude and unprofessional to me. If you want to be over charged for outdated rooms and if you do not care about your safety, then this is the hotel for you. The rooms are very outdated, heat does not work, if you want to be comfortable with excellent customer service skills then this is not the place for you. Customer service sucks here!
Read more
Date of stay: October 2024Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: This place has employees who are rude and unprofessional, they rooms are old/ outdated, smells,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Owner at Sheraton Gateway Los Angeles Hotel
Responded Oct 24, 2024
Your feedback is disheartening, and we regret you felt this way during your stay. We strive to ensure that we respect everyone who walks through our doors. However, every opportunity to work with our team to reinforce the respect we have for every guest is an opportunity to prove. As an industry standard, we do charge a fee for incidentals at check-in. We regret this caught you by surprise and will discuss this internally so we provide transparency for our valued guests. Should you care to provide more insights you can contact me at Carla.solorzano@pyramidglobal.com. We are eager to gain your confidence and provide the perfect stay you deserve.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It closed in March of 2020 when the local stay at home orders went into effect (I was there). Their initial plan was to renovate the lounge and reopen but the General Manager at the time didn't feel there was enough business to warrant staffing it so it remains closed. A new GM just took over last month and he may have a different take on it possibly moving it from the 15th floor to the first floor to keep with the Marriott standard. I will be there in about 10 days and know more.
There are small shops within a short walking distance. They are specialty shops not large chain stores.
…
"To make this hotel the ultimate experience, guests should be able to use a mobile key and go straight to their rooms. Skip the lines!"Read full review
"Be patient. Large groups from incoming flights can be overwhelming. If you have a concern about your reservation ask for a manager to help."Read full review
…
PRICE RANGE
$150 - $197 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton gateway los angeles hotel los angeles, sheraton los angeles, los angeles sheraton
LOCATION
United StatesCaliforniaLos AngelesLAX Area / Westside
NUMBER OF ROOMS
803
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingSHERATON GATEWAY LOS ANGELES HOTEL - Updated 2025
Frequently Asked Questions about Sheraton Gateway Los Angeles Hotel
Which popular attractions are close to Sheraton Gateway Los Angeles Hotel?
Nearby attractions include Sam First (0.2 miles), The Theme Building (0.7 miles), and Los Angeles International Airport (0.6 miles).
What are some of the property amenities at Sheraton Gateway Los Angeles Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Gateway Los Angeles Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Gateway Los Angeles Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Gateway Los Angeles Hotel?
Yes, paid public parking nearby, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Gateway Los Angeles Hotel?
Conveniently located restaurants include Aliki's Greek Taverna, In-N-Out Burger, and JW Steakhouse.
Are there opportunities to exercise at Sheraton Gateway Los Angeles Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Sheraton Gateway Los Angeles Hotel have an airport shuttle?
Yes, Sheraton Gateway Los Angeles Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sheraton Gateway Los Angeles Hotel have airport transportation?
Yes, Sheraton Gateway Los Angeles Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Gateway Los Angeles Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Gateway Los Angeles Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.