Stayed for a night for plane transit on 18 Apr. Spacious room, nice bed. But got a double charged for the same stay (before the stay and during checked in) to the credit card and no reimburse yet to-date.
We stay often in Sheraton’s hotel they offer clean tidy rooms at good value this one close to Los Angeles airport is fantastic . Quick trip to airport in shuttle supplied by hotel is great no rush as it takes 5 mins
I am lifetime Titanium and my recent service was horrible. They couldn’t find my reservation and despite being in a rush they spent twenty minutes looking for it. I am still waiting as a write this review. The airport shuttle didn’t stop to pick me up. Marriott bought Sheraton…
It was super easy and convient to get to the hotel by shuttle. Anthony was really polite and friendly at check in and offered exceptional service. They have really good food at there restaurants and the pool is awesome. There are a number of buses by the hotel that take you…
Estela Estrada provided Exemplary Customer Service. She stood out among the staff as a bright star, the hotel is fortunate to have staff- like Estella, that is dedicated to providing good customer service.
"Airport Location. Between 2 runways at LAX"
"Some double queen rooms had an additional seating area for two. Others did not."
"Upper floors are good"
"Plan ahead for long lines at front desk."
"Ask for view to the mountains / L.A."
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