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Holiday Inn Los Angeles International Airport

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Holiday Inn Los Angeles International Airport
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1,180 Reviews from our TripAdvisor Community

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Showing 867: English reviews
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Shanghai, China
Reviewed 3 days ago NEWvia mobile

So this place will do the trick if needed. Very close to the airport and rental car return it's convenient for you to skip the traffic rush when you need to get back to the airport. The carpet is very grubby. My room for some reason was a handicap accessible room so my criticisms might not apply in all rooms....

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Helpful?
Thank eyecoin
San Francisco, California
Reviewed 1 week ago via mobile

Welp a average hotel. Would not stay there again.. mildew on the ceiling of the bathroom and tub is peeling. Plus the toilet is so close to the cabinet that you knees hit the cabinet in addition to being really low to the ground. The bed was comfortable enough. The reception staff is a little rough around the edges. But...

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Helpful?
Thank sfroadrunner
A TripAdvisor Member
Level Contributor
6 reviews
2 helpful votes
Reviewed 1 week ago via mobile

This hotel was absolutely beautiful, with a McDonald next door for inexpensive salads and meals for adolescents/others. Free Wi-Fi in rooms and McDonald was a bonus. Didn't like having them hold $100.00 on credit card for any purchases at restaurant on site/room service.

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Helpful?
Thank A TripAdvisor Member
Mexico City, Mexico
Reviewed 2 weeks ago

Facilities are good, kept clean and in shape. Super-friendly staff in food services, meetings support. go out of their way to help. AVOID if you need wi-fi. System totally overwhelmed so most of the time it does not provide service. Admitted to be a failure by management. A dozen members of the group I was with had the same trouble...

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Helpful?
Thank Alejandro P
IHGService, Guest Relations Manager at Holiday Inn Los Angeles International Airport, responded to this review

Hi Alejandro P, Thank you for leaving a candid review about our hotel on TripAdvisor. Your review is important as it will help us monitor the things we need to improve on and the things we are good at. I am glad to read that you found our facilities to your liking. Thank you as well for noting our friendly...

Sydney
Reviewed 3 weeks ago

The staff were friendly the accommodation is dated and the cleanliness leaves a lot to be desired. I would have expected better from the Holiday Inn brand. All the furniture is dated. The morning breakfast we paid for at $29 was below acceptable. Tables were dirty. Having said that - the staff and service was great.

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Helpful?
Thank JeffreyMiles
hilaxmgr, Manager at Holiday Inn Los Angeles International Airport, responded to this review

Thank you for staying with us Jeffrey, as well as for the great feedback about our staff. We are sorry to read that the cleanliness left a lot to be desired. Please accept our apologies. We will follow up with our Housekeeping and Food and Beverage managers. Thank you again for staying with us.

Daytona Beach, Florida
Reviewed 3 weeks ago

Decent hotel, close to the airport. Free shuttle to LAX that's fast. Room was large, but the furnishings were a little worn. Very disappointed that the pool was out of service, especially when I asked how to get to it and the desk clerk told me, but when I went to check it out there was a sign saying it...

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Helpful?
Thank JCMallory
IHGService, Guest Relations Manager at Holiday Inn Los Angeles International Airport, responded to this review

Hello JCMallory, Thank you for staying with us and for leaving a review. I am happy that our location worked for your travel needs. However, it is unfortunate that the general condition of the hotel, the pool and the level of service you received fell below your expectations. Please accept our sincerest apologies for any inconvenience these may have caused...

Reviewed 4 weeks ago

We stay at this hotel because we were bumped from a flight. The hotel stay was part of their compensation. We waited more than 30 minutes for the shuttle pickup. HI shared a van with a long term parking lot next door. We saw other hotel shuttle buses pass us multiple times durig=ng the wait. It was past 4 AM...

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Helpful?
Thank Charlie E
hilaxmgr, Manager at Holiday Inn Los Angeles International Airport, responded to this review

Good morning Charlie, We are so sorry to read of your poor experience while staying with us. Please accept our apologies for the less the satisfactory stay. I know you said you arrived past 4am, however if there is ever any issues on future stays please let us know so we can immediately address the issue. Thank you for staying...

Reviewed January 12, 2017

Although it needs to be updated, Giving it a 4 because our room was very clean, spacious, and had excellent lighting! Our view was spectacular, cant quite remember if it was the 7th or 9th floor but still pretty great view. The room we had originally booked was not available but they did give us options to choose with no...

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Helpful?
Thank carmenvargasruiz
Pune
Reviewed January 8, 2017

Had to walk down to 2 gas stations to withdraw cash and check-in. That was the first time in my 18 years of international travelling that I ever had this problem. I requested twice during my stay to speak to the manager on duty but that never happened.

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Helpful?
Thank lavatea
IHGService, Guest Relations Manager at Holiday Inn Los Angeles International Airport, responded to this review

Dear lavatea, Greetings from the Holiday Inn Los Angeles International! I hope all is well. Thank you so much for choosing to stay with us. I'm glad to see the satisfactory rating you gave with regards to our rooms. On the other hand, I'd like to say sorry for any inconveniences that you've encountered with the overall services from the...

oakland
Reviewed January 7, 2017

The Holiday Inn LAX is a hotel that, in areas, needs a bit of an upgrade. While convenient to the airport, and to connecting freeways, this property presented bumps and inconveniences. Upon arrival, my desk chair needed to be replaced because it didn't elevate, the bathtub was in need of repair, functional, but damaged at the drain, the wi-fi was...

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Helpful?
Thank maxbialy
IHGService, Guest Relations Manager at Holiday Inn Los Angeles International Airport, responded to this review

Dear maxbialy, Thank you very much for taking the time to share your comments online. We are glad to know you liked the convenience location of our hotel from the airport and freeway. On the other hand, we are sorry for the shortfalls you have noticed with the condition of your room and its amenities. We also apologize for the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The closest full service Holiday Inn to the Los Angeles Airport with complimentary 24 hour LAX shuttle service. Our central location puts you just minutes away from “everything LA”. Come enjoy places like Disneyland, Universal Studios, Hollywood, Santa Monica, Venice Beach and all that beautiful Southern California has to offer.Stay connected with free high-speed Internet access. Maintain your exercise regimen in our state-of-the-art fitness center. Unwind at Landings Restaurant and Lounge, serving breakfast lunch and dinner, featuring California cuisine and daily specials.The Holiday Inn Los Angeles International Airport–LAX Hotel, where Kids Stay and Eat Free! Credit Card is required at check-in for all guests paying in cash at check-in or upon check-out. Credit Card is also required upon check-in for incidentals regardless if guest intends to not incur incidentals during their stay. We are a 100% Smoke Free Hotel. ... more   less 

Additional Information about Holiday Inn Los Angeles International Airport

Address: 9901 La Cienega Boulevard, Los Angeles, CA 90045
Location: United States > California > Los Angeles > Westside
Price Range: $125 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Los Angeles International Airport 3*
Number of rooms: 405
Reservation Options:
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Also Known As:
Holiday Inn Los Angeles International Airport Hotel Los Angeles
Los Angeles Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Los Angeles International Airport staff and other travelers.
10 questions
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Questions? Get answers from Holiday Inn Los Angeles International Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“second floor is a little low for any kind of view”
 of 5 bubbles JCMallory, 3 weeks ago | Read review
“King Rooms definitely worth the price! Very spacious. The higher the better(Quieter)!”
 of 5 bubbles carmenvargasruiz, Jan 12, 2017 | Read review
“higher floors offer a good view of the flights landing”
 of 5 bubbles lavatea, Jan 8, 2017 | Read review
“Don't stay here!”
 of 5 bubbles NanF794, Jun 22, 2016 | Read review
“The views are of Mcdonalds or a gas station. Renee at the front desk was very nice and did help out by lowering the bill.”
 of 5 bubbles 68reneet, Jun 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question