Not worth the price. The lobby is beautiful, the lounge bar is great, openaire restaurant has fantastic food but the hotel and rooms do not match the cost of the rooms. Rooms are not well cleaned, same with the hallways, rooms are TINY and if your room faces Wilshire be prepared to get zero sleep...very noisy rooms! Overpriced.
Richard, the manager at the hotel, was excellent, gave us a list of recommendations, and was super friendly; the staff was on point and prompt. Handled all issues, if any, and cleaned place. Also family-friendly and has fantastic coffee. Also, the night scene is vibrant at the hotel. Amazing establishment.
With the experience that I had with them, I can say that this is the worse hotel in Los Angeles. They have lousy customer service and an expensive hotel without a parking lot. I stayed there for one week, and they didn't care about helping me with the parking lot issue.
It’s always nice to visit LA Koreatown and it’s my second time staying at this hotel. We were able to get an early check-in around noon since our room was ready. We booked it a couple of months ahead for a conference at the hotel and used the conference’s rate to get the room for a two night three day stay. Our room on the 9th floor was nice, but double pane windows and thicker walls would help a lot with traffic noise and neighboring rooms beside, below, and above us. Other than that, a pleasant stay with tons of restaurants and bars walking distance, Hmart two blocks away, and many more. Wish they would update the gym equipment, the same since my first stay in 2017 but this time around there were two treadmills that weren’t working.
Rude staff. The walls are unpainted it’s like a prison cell with a large window. Unkind, inconsistent, unfriendly staff. A cold experience generally Such a shame as it could be so wonderful with more paint and nicer people working there that actually care about their guests. Very loud - no sleep. Continual traffic, Siri a, yelling outside.
If you're getting around Los Angeles by public transit, the LINE's location is tops--directly across from the METRO D Line (fka Purple Line) and adjacent to two buses: 720 Rapid Metro Line and 20 Metro Local Line. Other strong points are, in addition to the handsomely clever design of the room, the powerful shower with its simple control, good lighting over the bathroom sink, the floor-to-ceiling, full-width window wall, and well-chosen art. Though carpeting in rooms has been replaced and is a bit plusher than the original choice, surfaces and hardware show wear (e. g., the desktop, the motorized window shades, the loose shower faucet handle, the safe that would not lock, and the thermostat with only one fan speed). Friday and Saturday nights on the Hollywood Hills side are now quieter. …
Staying at the Line has been absolutely wonderful. From the moment I walked in, the space looked great and it felt comfortable. It looks nice and it’s in a great part of town, very centrally located to the rest of Los Angeles. What really sealed the deal was when I had an issue with the room I was in and went to inquire about switching. Ahrama and Richard at the front desk were incredibly helpful and switched my room without a problem. I’ve stayed at a lot of hotels in Los Angeles and from now on the Line will be my first choice. Between the the helpful staff, the comfortable space, and great amenities, I couldn’t be happier. Also, the views of Hollywood are amazing. Highly recommend the Line for anyone visiting for business or leisure.
I came here on a leisure solo trip to “get lost” in LA. All of the staff including bell service and Alfred’s were very kind and patient with me in helping me navigate. Upon my arrival I received drink tickets for my stay which made me feel really welcome and I advised the front desk that I was alone just so I could have someone to look out for me. I felt really safe being in this hotel and the amenities such as the coffee shop, restaurant, and bar are a plus. Also if you like to go out there are a couple of bars/night clubs next-door and within walking distance or short drive away. The location is perfect because you can take the metro train to Hollywood and also to Union Station where you can catch the fly away bus to and from the airport. If you don’t mind public transportation or want to get around on the low, buy the metro pass. If you’re gonna take the fly away bus for the airport it’s $9. I particularly want to shout out the front desk team Paola, Kelly , and Arlene for your kindness and keeping me entertained during my stay. I also can’t forget the bartender staff Barry and Marcy for making incredible drinks. I will definitely return and highly recommend this place. Being also that it’s in Koreatown you can be immersed with culture and there’s awesome Korean bbq everywhere within walking distance if that’s your thing. Thanks for a fantastic trip!…
Unless you want to listen to loud music 24/7 go somewhere else. Thermostat didn’t work, shower handle is loose, and front desk staff really doesn’t care. It’s a beautiful facility, but it’s in need of respect toward its clients!
Room not ready at 3:45pm. More than half hour wait. No real urgency from the front desk or any hotel staff. Won’t be staying again. The location was also very rough and dangerous. Around the corner was a homeless encampment with a crazy lady roaming the middle of the street talking to passerbyers.