We stayed at Kawada Hotel in august 2022. We wanted to get a taxi and asked the person at the bell/valet stand at the front door. He was a bit involved with his cell phone and eventually took off his music headphones, so we asked about a taxi. He said "nope, just get uber" so we said how we have overseas cell phones and internet isn't reliable here. He said "oh , then I don't know". We shouldn't be forced to use uber, and what's the point of having someone at that desk if they are no help? The following day we asked the main desk about a tXi, and he ordered one for us straight away. Surely they can find someone to work the bell desk who actually does the job.
Stayed here with my husband and 2 year old son. Room was small but very clean with all we needed. We were sight seeing a lot so only need the room for overnight stays, and I would say it’s perfect spot for exploring LA. Really close to metro station and bus stop which have links to Hollywood, Santa Monica, redonda. Also close to the grand central market and Angels flight. Hotel were very helpful when we needed to order a taxi within rush house (bad planning on our part!). Would recommended for a downtown, reasonably price stay in LA for a few days stay!
Downtown hotel with reasonable rates compared to others in the area. Rooms are clean and conveniently furnished. Location is extremely convenient, one block from subway stop. Staff is amazing: friendly and super helpful for any need (I happened to need a meeting at the last minute in a pretty busy week, staff worked with me to help me find one). Cool cafeteria and nice restaurant in the same building (regrettable the restaurant closes too early)
Good for what we needed especially with the Superbowl. Rooms are a little small but it worked out fine! Loved the location, right where we wanted to be. Next to a great little market of food to eat. I would certainly go back!
Kawada hotel is positioned really well. The Staff is so gentle, professional and capable. Prices services and rooms deserve more than 2 stars. Perfect 3 stars for DTLA. Highly recommended for long stay.
I stayed at the Kawada Hotel overnight on Dec 8 2021. I was very happy with my accommodations. The room was clean and tidy. The bathroom was also nice and clean. I parked behind at 213 Broadway for $11 a day (access is closed during the night). Staff were very friendly and helpful. I don't require the Glam hotel stay so Kawada fit my bill. I went walking around Broadway and took the LA VIP tour. Plenty of restaurants and stores in the area. The bus stop was near but I had only a two day stay. I will hopefully return for another stay in the future. Thanks.
The rooms in this hotel are small and depressing - don't be fooled by the photos that show this place as bright and apparently spacious! The rooms also smell of some unpleasant cleaning fluid. The manager is unfriendly and unhelpful. Traffic at night was noisy, making sleep difficult. Sincerely regretted booking this hotel.
If you have encountered bed bugs in this hotel, please file a complaint with the LA County Health Department. Probably my worst hotel experience ever. I awoke three hours after arrival to itching all over my body which was likely an allergic reaction to bed bugs. I had three regions on my body where I found bed bug bites after my hives subsided: back of neck, collar, and forearm. After reporting the issue, the head housekeeper was rude and the general manager (John Marco) was downright hostile and abusive. Completely unprovoked, he told me he would refund my money, I would leave the hotel, and if I didn't leave he would call the police. I was absolutely floored! Not one to be bullied, I refused to leave since they would not return the live bed bug specimen I captured. He followed through on his threat to call LAPD. Meanwhile I warned other guests in the lobby about the experience (and the hotel staff HATED this). The police officer arrived two hours later, was very friendly, and basically told me that I was welcome to stage a protest in front of their building if I wanted to exercise my First Amendment rights. I returned to their front door and spent a few hours warning guests checking in about my bed bug experience. One of the guests who I warned returned shortly after to report that they also found bed bugs in their room, two floors down from where I stayed. They said that the staff were extremely rude about the issue. The staff called the police on me again, but the friendly LAPD officers simply let me know that they educated the front desk staff on what constitutes protected speech. You will find many other reviews on many other sites with similar complaints about the aggressive, abusive behavior experienced from John, the general manager. This is a chronic issue with this hotel.…
My best friend and I were staying in Vegas for a week and a half. We decide at random to rent a car and go to LA. We booked at this hotel before we left because it was a good price, the reviews were good, the pictures were nice, and it was close to a location we needed. Let’s just say we never made it inside. In pulling up to the hotel, the area felt very unsafe. We looked where to park and there was no free parking in sight. When we pulled up at the hotel entrance, and she went inside to check for parking, the valet told her $40 to valet park the car. That’s as far as we made it. The area around the hotel was dirty, ghetto, and definitely felt like the car would be stolen the minute we parked it. We never even made it inside and decided to drive back to Vegas. Downtown LA is not the place to stay at all so avoid the area and choose another hotel just to be safe. Our friends that were meeting us were staying at the Omni 8 mins away. It’s still downtown LA but definitely less ghetto! More expensive but free parking, nicer rooms, good location, and safer.…
This was my 15 stay at the Kawada. The hotel is indeed super clean, accommodating, and unbelievably affordable. But what makes this property my home away from home, is the staff. Every member of the Kawada team is friendly, accommodating, and COMPETENT. The hotel management has done an outstanding job of empowering each staff member to make decisions that are advantageous to the guest. Additionally, the staff are crossed trained in various aspects of the operation. This promotes efficiency and low incidents of "not my job". Long story short, I'm looking forward to my sixteenth stay later this month.