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Free cancellation until 04/06/23
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#30 of 416 hotels in Los Angeles
Location
4.6
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
GreenLeaders Gold level
Thrive brimming with style and substance at Sheraton Grand Los Angeles. Head to District Kitchen & Bar, our innovative on-site restaurant serving creative libations and farm-to-table cuisine. Work and play like a Los Angeleno at our fully equipped Sheraton Fitness center. If you are planning a professional meeting, special event, or a lavish wedding, ask about our indoor and outdoor event venues offering more than 35,000 square feet of space. After a busy day in DTLA, unwind in beautiful dog-friendly hotel rooms or suites. Make your stay extraordinary at Sheraton Grand Los Angeles.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Patio
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Paid public parking nearby
Paid wifi
Restaurant
Breakfast available
Vending machine
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
Bath / shower
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
City View
Languages Spoken
English, Spanish, Chinese
Location
100Great for walkers
Grade: 100 out of 100
180Restaurantswithin 0.3 miles
40Attractionswithin 0.3 miles
Contact
711 South Hope Street, Los Angeles, CA 90017-3803
Getting there
7th St/Metro CenterLos Angeles Metro Rail2 min
Pershing SquareLos Angeles Metro Rail8 min
Rental CarsSee rental cars from $22/day
1495Reviews57Q+A100Room tips
Reviews
Traveler rating
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Time of year
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Popular mentions
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Most Recent
Beautiful rooms and wonderful view at the club lounge. Minnie the attendant there was sweet and very welcoming. The other guy working there was fantastic too. I’m glad they were both there. Great job.
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Date of stay: March 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The Sheraton Grand in downtown Los Angeles lived up to its name as we had Grand stay with the most lovely interactions with employees from the lobby up to the 26th floor. Highly recommend booking a club level room as the lovely Minnie really takes care of you in the club lounge. Her warm smile and highest level of hospitality made us feel at home while in the lounge enjoying the panoramic views of downtown Los Angeles.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Well appointed rooms, amazing lobby and for Bonvoy members a VERY nice lounge with 180 degree views of downtown and of course if you’re lucky enough Miss Minnie will be working and make sure your lounge experience is top notch. She makes you feel welcome and like family. Truly the star of this hotel!
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My friend and i came to celebrate our birthdays. The waiter Enrique was Awesome! He recommended cocktails that were top notch and even had special characters printed on them, which made my day. He then suggested appetizers and checked on us several times. All the food was delicious and good sized portions. It has a relaxed atmosphere so you don't feel rushed and the staff is super friendly.
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stayed here last week and the hotel refused to grant me access to the Lounge as a Marriott Platinum because supposedly my corporate rate excluded it… our rate is not much different than all the major corporations (ibm, Accenture, Deloitte etc) - I wonder if all those corporations get stiffed as well? Really outrageous - stay elsewhere… the nearby Westin Bonaventure honors Platinum benefits and has a fantastic breakfast… Terrible!
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ishrak Ishak, Other at Sheraton Grand Los Angeles
Responded 2 weeks ago
Thank you for taking the time to write about your recent experience at our hotel. We sincerely apologize for failing to meet your expectation and for the unsatisfactory service. We truly value and appreciate your Marriott Bonvoy Platinum status and thank you for your loyalty. Please accept our most profound apologies.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On the plus side the executive lounge is open in the evening and had very good hors d'oeuvres and snacks by post-covid standards. There is a Starbucks close to the hotel that opens at 4:30 am for east coasters who wake up entirely too early. The elevator situation was terrible as others have noted and the main reason I only gave four stars.
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I recently stayed 5 nights at Sheraton and unfortunately, it was a disappointing experience. The room was clean but the refillable bottles of shampoo, conditioner, and body wash were not full. Also, the water pressure in the shower was appalling!! The next day after a long day of exploring LA the housekeeping chased me in the corridor with a full bottle of Body Wash for me to replace in the bathroom, this should have been done while they were cleaning the room. The bed and pillows were comfortable. we stayed on level 4 and the noise level from other guests and nearby machinery (I believe the lift going up and down) was quite loud, which made it difficult to relax in the room. The staff was not very helpful or responsive to my concerns, which only added to my frustration. I was hoping for a relaxing and comfortable stay, but unfortunately, it fell short of my expectations. In addition to the above, the front desk had difficulties in processing further authorizations from my card due to being locked for unauthorized transactions, which led to being unable to access my room on day 4 for a measly $60, had to go all the way down to the front desk and resolved the matter in person, wish they had the common sense to call me in the room or mobile to inform me of the issue instead of canceling the access without prior notice. On our final day, we paid for a late checkout, we had a late flight and did not want to wait at the airport so we were happy to pay, @ 12PM I was surprised by security at my door, he asked me to get in touch with the front desk as he had been advised that the room would be "vacant", I call the front desk and again the same person which I spoke the day before proceed to say that he tried to process the late checkout and could not get it approved due to the card being locked, he already knew what the problem was and proceed to say that if I could unlock it he would proceed with the charges. Suffice it to say that the card was charged again a measly $200 and no apologies for the inconvenience were offered, this is the first time that we were unable to access a room or confronted by security before the checkout, we have already pre-authorized a deposit at the beginning of the stay and normally would not have to pay anything until checkout, I was very surprised and disappointed with Sheraton's front desk staff handling of the whole situation, a simple phone call could have resolved a lot of the inconveniences. I would not recommend this hotel to others based on my experience.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ishrak Ishak, Other at Sheraton Grand Los Angeles
Responded 4 weeks ago
Thank you for taking the time to write about your recent experience at our hotel. we sincerely apologize for all that has transpired during your stay and for failing to meet your expectations. Please rest assured that I will share all your concerns with the concerned department, as well as our leadership to ensure that this does not happen in the future. We appreciate your feedback and hope to be given other opportunities to welcome you to our hotel. Please accept our most profound apologies.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything was really nice, the biggest problems, however, were the nightmares they call elevators. There are only 4 in the whole hotel for the guests and they always are running late. When going across floors, I would wait 20 minutes to go up to my room from the lobby... that's insane. On the other hand, the room was lovely, had a great view and I really enjoyed the areas around the hotel such as the Bloc during the day.
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ishrak Ishak, Other at Sheraton Grand Los Angeles
Responded 4 weeks ago
Thank you for taking the time to write about your recent stay at our hotel. We sincerely apologize for the elevator wait time and hope it had not impacted your experience. Please accept our apologies. All the best from the Sheraton Grand Los Angeles family.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Most horrible elevator experience I have ever had. Took 10+ minutes after punching the button to have an elevator arrive. Lighting in room was inadequate, bathroom also had bad lighting. No vent in bathroom. Steamy bathroom when taking shower, and low water pressure.
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ishrak Ishak, Other at Sheraton Grand Los Angeles
Responded 5 weeks ago
Thank you for taking the time to write about your recent experience at our hotel. We sincerely apologize for the elevator delay, and unsatisfactory lighting and water pressure. We hope to be given other opportunities to welcome you to our hotel. Please accept our apologies.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lupe/Manuel were the most amazing servers I’ve ever met! Lupe was so friendly, bubbly and nice. She gave me such cool tips about what to do around town. Definitely would recommend. Compliments to a great, amazing server Lupe. Amaazing food! The whole experience from start to finish is great waitress is always so friendly and kind. The food can’t get better!!!
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$307 - $382 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton los angeles, los angeles sheraton
FORMERLY KNOWN AS
Sheraton Los Angeles Downtown Hotel
LOCATION
United StatesCaliforniaLos AngelesCentral L.A / Downtown
NUMBER OF ROOMS
496
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Claim Your ListingSHERATON GRAND LOS ANGELES - Updated 2023 Prices & Hotel Reviews (CA)
Frequently Asked Questions about Sheraton Grand Los Angeles
Which popular attractions are close to Sheraton Grand Los Angeles?
Nearby attractions include FIGat7th (0.2 miles), FIDM Museum and Galleries (0.3 miles), and The Rooftop at The Standard Downtown LA (0.2 miles).
What are some of the property amenities at Sheraton Grand Los Angeles?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Sheraton Grand Los Angeles?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Grand Los Angeles?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Grand Los Angeles?
Yes, paid public parking nearby, secured parking, and valet parking are available to guests.
What are some restaurants close to Sheraton Grand Los Angeles?
Conveniently located restaurants include SUGARFISH by sushi nozawa, Bottega Louie, and Water Grill.
Are there opportunities to exercise at Sheraton Grand Los Angeles?
Yes, guests have access to a fitness center during their stay.
Are pets allowed at Sheraton Grand Los Angeles?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Grand Los Angeles offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sheraton Grand Los Angeles?
The staff speaks multiple languages, including English, Spanish, and Chinese.
Are there any historical sites close to Sheraton Grand Los Angeles?
Many travelers enjoy visiting Angels Flight Railway (0.5 miles), El Pueblo de Los Angeles (1.2 miles), and Hollyhock House (4.2 miles).