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DoubleTree by Hilton Hotel Los Angeles Downtown

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DoubleTree by Hilton Hotel Los Angeles Downtown
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1,743 Reviews from our TripAdvisor Community

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Showing 1,514: English reviews
Brisbane, Australia
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

this was booked as a stop over for us before going to Canada. The rooms were very small, no much to do in regards to food so we went out to eat. good location if you need to be in the heart of LA. Fairly dodgy around there at night. the roof top spa was cute but closed far too... More 

Helpful?
Thank Kelly H
Tacoma, WA
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The room was very nice and comfortable. Our room was on the 12th floor and the road noise seemed as though we on the 1st floor. All staff we encounter were amazing. We ate lunch at the Urban restaurant on the 1st floor, which I would skip if I were you. The waitress we had was rude and very inattentive.... More 

Helpful?
Thank Terri S
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello Terri, thank you for the feedback you provided us regarding your recent stay. I am sorry about the challenges you had with WiFi; we are actually in the final planning stages of a massive upgrade to our system which will improve speeds and connectivity. I do hope you will consider us again for a future stay Orlando Salazar More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Kyoto Gardens at the Double Tree / Hilton Downtown Los Angeles is a great venue for weddings or other social events. My wife and I recently attended a wedding and reception at The Kyoto Gardens and it was very romantic. A perfect backdrop of trees, plants, and waterfalls in the heart of multistory high rise buildings. After a long... More 

Helpful?
Thank stevemiller007
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello stevemiller007, thank you for the kind words!! I was very pleased to read that we were able to make a positive memory for you and your event!!!! Orlando Salazar More 

Level Contributor
274 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Very nice hotel. We stayed because we were going to Dodger game.They offer a car service with Oscar,who was fantastic.its free, just need to tip driver.Oscar took us to Union Station, 7 min drive. The Dodgers offer a free bus ride from Union Station for no charge. Little Tokyo is in the area. I found hotel to be quite expensive... More 

Helpful?
Thank Budmanri
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello Budmanri, thank you for the feedback you provided about our courtesy vehicle which we offer to our hotel guests. I will ensure our associates are recognized for their efforts! Orlando Salazar More 

Reading, United Kingdom
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Supper easy check in, all the hotel staff are very happy and helpful. I was on the 14th floor. Room very Clean and comfortable. hotel is in a good location for downtown. The Hotel restaurant has a take out service Food was good and at a good price point. (Justice Urban Tavern) there is also a shop on site which... More 

Helpful?
Thank David K
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello David, thank you for the feedback. I am happy to read that many aspects of your experience were positive but disappointed we failed you in some aspects I will share your feedback with our associates so we can learn and better ourselves Orlando Salazar More 

Heaven, nh
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Lobby's coffee disappears at 8 am. Dining room food and variety were poor. Courtesy in outdoor cafe was lacking. Bathroom shower always leaked to flood on floor. Drain did not work well. Toilet was too small, like the size of seats st Fenway Park.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Paul S
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello Paul, thank you for taking a moment to review us; I am very sorry that we did not make a better impression for you. We do pull our courtesy coffee at 8am as we provide this amenity for our early risers; we do still offer complimentary in room coffee to all of our guests should they wish to brew... More 

Level Contributor
11 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago via mobile

The room was very basic, the view as very poor, and the wifi doesn't work at all. On our package the wifi was not included, so we buy it apart, but was a waste of money, it never worked. The hotel was in very central place, we can go on foot visiting the city. The room is very clean.

Helpful?
Thank Tiago T
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello Tiago, I am sorry that we did not provide you a better experience. I can assure you that we take pride in having our guests leave happy and when we fail we are utterly disappointed. We appreciate the feedback as we do learn from this and we will ensure we improve from this Orlando More 

Sydney
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

There was not too much to chose from in this location. The proximity of plenty of Japanese restaurants was a highlight. Really enjoyed their Japanese garden on the roof of the lobby. The rest was average: average size room, very average service... And pretty pricey for what is on offer

Helpful?
Thank Pascoule
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello Pascoule, thank you for taking a moment to review us; I am sorry that we did not make a better impression for you. We will take your critiques and review them with our team so we can learn and better ourselves. Orlando More 

San Diego, California
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is formerly a Japanese-built hotel from the 1970's which has, of course, been updated with nice rooms and associated lobby decor. The thing that hasn't been updated (because it's impossible) is the convoluted floor plan that has the elevators tucked away in a weird manner that will confuse you every time you try to find them or exit them.... More 

Helpful?
Thank ghalm00
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello ghalm00, thank you for the review! I am happy that our staff were able to make such an impression on you especially our Bartending staff! I will see that they are recognized for their efforts I am sorry about the confusing floor plan; we will discuss this and see if we can look into adding additional signage for guests!... More 

Enumclaw, Washington
2 reviews
5 of 5 stars Reviewed 1 week ago

The staff and facilities are great. I could not ask for a better staff. very friendly and helpful. When I had questions they were very helpful. When I checked out I inadvertently left my sunglasses. The staff called me with a couple of hours of checkout to let me know, then shipped to glasses to my home.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jeff R
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello Jeff, thank you for taking a moment to review your experience with us! I am very happy and pleased to read that your interaction with your CARE agents were positive and provided you with a great memory! Orlando More 

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Staying in Downtown

Neighborhood Profile
Downtown
Downtown Los Angeles is a busy metropolis of towering buildings, bustling streets, and industrial warehouses. There is a distinct multiplicity of cultures here with a growing influx of business professionals and hipsters. Many call the evolution of Downtown over recent years gentrification. New lofts, bars, hotels and restaurants are popping up regularly. Downtown is home to some of the very best restaurants in the city leading the LA foodie scene, plus it is the location of cultural and sports venues including the Walt Disney Concert Hall, the Staples Center, and the Coliseum at the University of Southern California.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located in Little Tokyo and less than half a mile from LA Live, our Downtown Los Angeles hotel features a beautiful rooftop garden and renovated accommodations with stunning skyline views. Each guest room, furnished with sophisticated Asian-fusion décor, features a work desk with basic Internet access, plush bedding, and a 42-inch LCD HDTV. Upgrade to a suite for a touch of indulgence and extra space with special amenities including a soothing whirlpool bath, sofa bed, and dining area. Additional on-property amenities include a 24-hour business center, a 24-hour fitness center, and dining options. With over 12,000 square feet of space, 14 meeting rooms, two ballrooms, and state-of-the-art audio visual equipment, planning a corporate seminar or holiday party is simple. Or, host a stunning wedding at Kyoto Gardens, our Japanese rooftop garden complete with cascading waterfalls, tranquil ponds, and downtown skyline views. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Los Angeles Downtown

Address: 120 South Los Angeles Street, Los Angeles, CA 90012-3724 (Formerly Kyoto Grand Hotel and Gardens)
Location: United States > California > Los Angeles > Downtown , Central L.A
Price Range: $213 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Los Angeles Downtown 3.5*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotwire, Priceline, Expedia, TripOnline SA, Hotels.com, Odigeo, Travelocity and Agoda so you can book your DoubleTree by Hilton Hotel Los Angeles Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Kyoto Grand Los Angeles
Hotel Style:
#22 Green Hotel in Los Angeles
#39 Business Hotel in Los Angeles
#51 Romantic Hotel in Los Angeles
#51 Family Hotel in Los Angeles
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