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DoubleTree by Hilton Hotel Los Angeles Downtown

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DoubleTree by Hilton Hotel Los Angeles Downtown
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1,889 Reviews from our TripAdvisor Community

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Start your review of DoubleTree by Hilton Hotel Los Angeles Downtown
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Irvine, California
Reviewed yesterday NEWvia mobile

We stayed here one night on a weekend getaway. We arrived before noon and when we checked in we were surprised to find they charge extra to check in before noon! We just left our bag with the porters and explored the area. It is right on the western edge of Little Tokyo. Right behind the hotel is a small...

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Helpful?
Thank ddell2
Fair Oaks, CA
HOTEL’S FAVORITE REVIEW
Reviewed January 17, 2017

We stayed at this hotel at the beginning of January because we went to the Rose Bowl and wanted a place close to the Metro Gold Line. Union Station was a very short (10 minutes) walk from the hotel and perfect for our trip to Pasadena. The hotel itself is very nice with a lobby bar and restaurant located on...

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Helpful?
Thank LuvPSU
About Hotel's Favorite Review
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello LuvPSU, thank you for choosing us as your hotel of choice for this year's Rose Bowl festivities. I am very pleased that our Front Line and Concierge staff were able to provide you with good service. I will ensure that they are recognized for their efforts! Orlando

Washington DC, District of Columbia
Reviewed 2 days ago NEW

A solid choice. Having read many online reviews prior to my visit I was a bit concerned with some of the comments about this property I read. What I can tell you is that I found this to be a very nice property. The front desk staff was informative and handled check in and questions very effectively. The room was...

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Helpful?
Thank Henry S
Baltimore, United States
Reviewed 3 days ago NEW

If you valet car overnight, they will not wash windows or vacuum as promised. Also, take a snack if ride elevator - got stuck between 12 and 15......staff not helpful at all, not even an apology! Also, bypass the restaurant, staff does not know basic serving skills and overpriced for quality.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Ken U
Brisbane, Australia
Reviewed 5 days ago NEWvia mobile

Nice hotel. We only stayed for a Short period but good facilities, great staff and a nice bar. Good location close to shops and dinning and bars. Easy to walk around check out the area and stroll back to hotel. Will return when in LA that's for sure

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Helpful?
Thank Kelly H
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello Kelly, thank you for the feedback I am happy to read that we were able to provide you with a quick comfortable experience while staying with us I hope your next visit will allow a longer stay in which you can visit more of our hotel and area Orlando

Short Hills, New Jersey
Reviewed 1 week ago

This is a comfortable, though overpriced hotel (true of all hotels in the downtown LA area), with an adequate fitness center, working wifi, and free shuttle to the conference center. The front desk is clueless about the neighborhood, I asked for restaurant recommendations for dinner on 2 occasions and both times the restaurants were closed (this was at around 8PM)....

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Helpful?
Thank sb1099
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello sb1099, I appreciate the feedback you provided us regarding your recent visit. I am sorry that our staff did not provide you with more detailed information about the local area. I will personally see that we provide our team members with more information and training on such a vital aspect of guest engagement. Thank you for the feedback Orlando

Taipei, Taiwan
Reviewed 1 week ago

The hotel was good, the staff was friendly, room was clean and cool. The hotel restaraunt (Justice) was good and the staff was very courteous. The location of the hotel was great, as it was downtown near the convention center, so it was good overall.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Benjamin K
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello Benjamin, thank you for taking a moment to review us and your recent stay. I am glad to read that our associates made such a difference for you. We appreciate your time and business Orlando Salazar

Washington DC, District of Columbia
Reviewed 1 week ago

This is my 2nd time staying at this property and while I appreciate the staff, enjoy the location (Little Tokyo) and the Japanese gardens on the property, it feels a little dated. Especially at this price point. I will still return to this property as the pluses outweigh the minuses but it would be wonderful to see this property invest...

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Helpful?
Thank amitchella
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello amitchella, thank you for the time you took to review us. I am happy to read that our staff has made these 2 visits positive for you. But rest assured we are looking at some great upgrades for our building within the next 18 months. I do hope that you will continue to patron us in the meantime so...

Reviewed 1 week ago via mobile

This is my first stay at a DoubleTree, and so far the service has been absolutely shocking. I was assisted by a front desk Care agent named Zeni. When she charged my Visa card, the amount was about $50 more than the booked rate. When asked why the prices are different, she told me twice to "just tap Accept on...

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Helpful?
Thank davidoh109
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello davidoh109, I am terribly sorry that you experienced such a negative interaction at arrival. That behavior is not indicative of what we stand for and I will personally discuss this matter with our associate. I do hope that you trust in my words as I will not allow this behavior to be accepted here Orlando Salazar

Sacramento
Reviewed 1 week ago

Things happen that are sometimes out of control of the hotel. I understand this, but apologize and be sympathetic to your customers. If you make a promise, follow thru on that promise to ensure your customers are happy. You would think when a company markets their "CARE" program so much, they would live by it.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Steven C
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello Steven, I am sorry that you were experienced to this unfortunate situation; rest assured that this matter has been addressed by our Pest Control agency. We review our rooms quarterly for any pest infestation as part of our preventive maintenance. I am sorry that you experienced this. I do understand that our staff has processed a compensation of Service...

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Staying in Downtown

Neighborhood Profile
Downtown
Downtown Los Angeles is a busy metropolis of towering buildings, bustling streets, and industrial warehouses. There is a distinct multiplicity of cultures here with a growing influx of business professionals and hipsters. Many call the evolution of Downtown over recent years gentrification. New lofts, bars, hotels and restaurants are popping up regularly. Downtown is home to some of the very best restaurants in the city leading the LA foodie scene, plus it is the location of cultural and sports venues including the Walt Disney Concert Hall, the Staples Center, and the Coliseum at the University of Southern California.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in Little Tokyo and less than half a mile from LA Live, our Downtown Los Angeles hotel features a beautiful rooftop garden and renovated accommodations with stunning skyline views. Each guest room, furnished with sophisticated Asian-fusion décor, features a work desk with basic Internet access, plush bedding, and a 42-inch LCD HDTV. Upgrade to a suite for a touch of indulgence and extra space with special amenities including a soothing whirlpool bath, sofa bed, and dining area. Additional on-property amenities include a 24-hour business center, a 24-hour fitness center, and dining options. With over 12,000 square feet of space, 14 meeting rooms, two ballrooms, and state-of-the-art audio visual equipment, planning a corporate seminar or holiday party is simple. Or, host a stunning wedding at Kyoto Gardens, our Japanese rooftop garden complete with cascading waterfalls, tranquil ponds, and downtown skyline views. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Los Angeles Downtown

Address: 120 South Los Angeles Street, Los Angeles, CA 90012-3724 (Formerly Kyoto Grand Hotel and Gardens)
Location: United States > California > Los Angeles > Downtown , Central L.A
Price Range: $213 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Los Angeles Downtown 3.5*
Number of rooms: 434
Reservation Options:
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Also Known As:
Kyoto Grand Los Angeles
Hotel Style:
#26 Green Hotel in Los Angeles
#38 Business Hotel in Los Angeles
#50 Family Hotel in Los Angeles
#50 Romantic Hotel in Los Angeles
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton Hotel Los Angeles Downtown staff and other travelers.
43 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Los Angeles Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“High Floor”
 of 5 bubbles 477henrys, 2 days ago | Read review
“High Floor Away From Street”
 of 5 bubbles Dealmaker, 2 weeks ago | Read review
“Ask for a room over the garden - they are quieter than those facing the streets”
 of 5 bubbles ElizabethM530, 2 weeks ago | Read review
“Request for a higher floor to afford street noise.”
 of 5 bubbles 808Madeline, 3 weeks ago | Read review
“Select a different hotel”
 of 5 bubbles SamWoodward, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question