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W Los Angeles - West Beverly Hills

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930 Hilgard Avenue, Los Angeles, CA 90024-3033
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (471)
Room & Suite (233)
Dining (66)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W Los Angeles - West Beverly Hills
Updated 08/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#65 of 395 hotels in Los Angeles
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
W Los Angeles - West Beverly Hills is a luxury hotel in Los Angeles, California located at the foothills of Beverly Hills/Bel Air, squarely in the center of glamour. We sit ideally between Rodeo Drive and Santa Monica beach.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Poolside bar
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Paid wifi
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
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932Reviews6Q+A100Room tips
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Popular mentions
Ashley E wrote a review Sep 2020
1 contribution1 helpful vote
From check-in to check out. Awful experience. Usually one thinks of the W as a 4 star property . The staff is rude, unqualified, and the property is more or less that of a motel 6. After we checked in we went to the their restaurant which is catered by STK and couldn't be seated. We were told by the hostess to order at the bar and go sit by the pool to wait by our food after we took our number. One hour. No food. They forgot our order. Then security approaches telling us we cant sit by the pool, accusing us of of not being guests, telling my boyfriend to show him ID. My boyfriend tells him the hostess told us to sit there. In any event, this scuffle continues we're later told a manager will come talk to us to apologize, nothing happens. Bathrooms.... one towel. One. The noise level is insane between the walls. Median age is 23 at the hotels. It smells like weed. It's dirty. Oh, and there are cockroaches. First one was by the pool second one in the hotel and third one when we left. Last point, room service in the morning, the application to order breakfast doesn't work. Go to call down to have someone address the issue, they assure us someone will call us back. No one does, call down three times. No one calls us back. Worst stay. We stayed at the Waldorf Astoria at Pedregal at Cabo the weekend before, I'll be writing a review on how 6 star amazing that property is. We have zero complaints.
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Date of stay: September 2020
Value
Location
Service
1 Helpful vote
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Response from Natalia Lee, Other at W Los Angeles - West Beverly Hills
Responded Oct 4, 2020
Dear ashleyeB3677JP, Thank you very much for your feedback. We would like to connect with you for more information, please contact Natalia.Lee@whotels.com.- Kind Regards,
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Tahnee P wrote a review Sep 2020
New York, New York, United States3 contributions3 helpful votes
I’ve come to expect a certain quality from Marriott hotels and the W- this one didn’t meet those expectations. The bad- this hotel is in serious need of renovation. Our room had scuffed walls, broken light fixtures and a squeaking AC unit. I could clearly hear my neighbors talking next door. Housekeeping was sloppy- I found a patch of hair on my pillow, and the little touches, like folded toilet paper and tissues was missing. The room felt like a second rate rental not a W. The pool area had no towels and the $20 cocktail from the bar was basically water. We also received a notice from our Tesla that it had been unlocked and the door open for an extended period- so the valet could maybe take a nap inside? We’ll never know. The good- while the hotel is tired, the staff are very nice, especially the front desk. The bed is comfortable and it was quiet enough to get a good nights sleep. For $300+ this hotel is overpriced and not worth the stay- there are better options in the area. I really hope Marriott makes the decision to renovate this hotel.
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Date of stay: September 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Natalia Lee, Other at W Los Angeles - West Beverly Hills
Responded Sep 23, 2020
Hello Tahnee P., Providing the highest level of hospitality is our number one priority and we sincerely apologize for not meeting your expectations. We have shared your feedback with the appropriate hotel team members, so that we can prevent them from occurring in the future. Kind Regards,
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Hallie B wrote a review Aug 2020
6 contributions6 helpful votes
Came here for my birthday because I was told over the phone their pool closes at 11pm and was for hotel guests only. When we arrived there were tons of people in the lobby obviously not only hotel guests coming to and from the pool... to the point the pool was "at capacity" and the elevator wouldn't even bring you to the floor the pool was on. Many people not wearing masks. Then the pool closes at 7pm. Upon entering the room there was someone's leftover seafood left in the mini fridge which probably accounted for the smell in the room. Manager or hotel clerk couldn't refund for the stay only changed reservation from 2 nights to 1. Wouldn't come here again, should have found a quieter more relaxing hotel. Update: We were able to enjoy the pool for following day (Monday). It was quiet and relaxing but I would not recommend trying to use the pool on the weekend. Update again: Watch your hotel receipts. They charged me a fee of $54.45 for "Wheels" which apparently is for valet services? I DID NOT use valet or any sort of hotel parking during my stay.
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Date of stay: July 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Natalia Lee, Other at W Los Angeles - West Beverly Hills
Responded Aug 4, 2020
Hello Hallieasta, I am sorry to hear you experienced some service issues. Would you be able to confirm if you stayed at the W Los Angeles - West Beverly Hills? Unfortunately the W Los Angeles have temporarily suspended operations effective March 24th 2020 and we have not yet opened the hotel. We are located in the Westwood area close to the UCLA. You can contact me directly at Natalia.lee@whotels.com Looking forward to hearing from you,
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SLYCAST wrote a review May 2020
HOUSTON173 contributions107 helpful votes
We usually stay closer to Beverly Hills (Four Seasons or Bev Hilton) so I was excited to stay here. Upon arrival at around 1pm, there were long lines for check-in. My husband had to wait at least 20 minutes in line; it is inexcusable for this W not to have a dedicated line for Marriott Bonvoy Gold/Platinum. Even though my husband requested and paid for early check-in, our room was not ready. It was a very hot day and since it made sense to get lunch while we waited, I had to change out of my travel clothes in the Lobby restroom so I would be comfortable for the .3 mile walk to the restaurant. When we came back from lunch, the room was still not ready. We again waited – this time at the lovely bar outside and watched college football. We were texted well after 3:30pm that our room was finally ready. We were given a 2 bedroom (upgraded?) suite that was very large and nicely furnished but on a lower floor (only room available?). Our luggage porter warned us and indeed we were awakened on Sunday morning by construction guys talking loudly outside our window and a jackhammer starting at around 9am on Monday morning. Maybe it is because this hotel is in a residential area, but the STK Steakhouse in the lobby and the hotel lobby bar did not seem to be getting much traffic on a Saturday night. We come to LA frequently for UCLA events – and it was really convenient to be able to walk to campus but I don’t see us staying here again.
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Date of stay: November 2019
Rooms
Location
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2 Helpful votes
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Marc O wrote a review Apr 2020
Paris, France8 contributions13 helpful votes
We stayed for 12 days at the W over Christmas 2019. While the rooms could need a sprucing up it was all in all a wonderful stay. Clean property, friendly staff, great location, very modern gym, and last but not least great food. Extra thanks to Moses from the breakfast crew, his positivity, service and the great food made us start every day on the best of notes.
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Date of stay: December 2019Trip type: Traveled with family
1 Helpful vote
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PRICE RANGE
$246 - $461 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w los angeles - westwood hotel los angeles, w hotel los angeles, w hotels los angeles
LOCATION
United StatesCaliforniaLos AngelesWestside
NUMBER OF ROOMS
297
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Frequently Asked Questions about W Los Angeles - West Beverly Hills
Which popular attractions are close to W Los Angeles - West Beverly Hills?
Nearby attractions include Geffen Playhouse (0.2 miles), IPIC Westwood (0.3 miles), and Mildred Mathias Botanical Gardens (0.1 miles).
What are some of the property amenities at W Los Angeles - West Beverly Hills?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
Which room amenities are available at W Los Angeles - West Beverly Hills?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at W Los Angeles - West Beverly Hills?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at W Los Angeles - West Beverly Hills?
Yes, valet parking is available to guests.
What are some restaurants close to W Los Angeles - West Beverly Hills?
Conveniently located restaurants include Napa Valley Grille, Panini Cafe, and STK Steakhouse.
Are there opportunities to exercise at W Los Angeles - West Beverly Hills?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at W Los Angeles - West Beverly Hills?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W Los Angeles - West Beverly Hills?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Los Angeles - West Beverly Hills offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to W Los Angeles - West Beverly Hills?
Many travelers enjoy visiting Will Rogers State Historic Park (4.1 miles), Annenberg Community Beach House (4.9 miles), and Greystone Mansion and Park (3.1 miles).