The vibe at lunch on Hangout restaurant, by the pool, is like a Dubai beach club with their DJ. The STK restaurant on Sat night, was so fun, with excellent music, totally packed, and the maitre di doing dance moves much of the night. The food quality is excellent, especially Chilean Seabass at STK and Ceasar Salad at Hangout and Greek Yogurt Granola at bfast. The location is just perfect, to UCLA, Beverly Hills, and Brentwood and Beach. Also easy to get to Valley. Studio corner room has iconic views of hills, like Holleywood Hills. Bed is so comfortable and sheets and pillows. The sofa is big, like an apt more than hotel room. Staff are so friendly and Valet guys are fast. I will probably always only come to this hotel every time I visit UCLA area.
Simply my favourite place to stay when in LA for business. Not to far from LAX that either coming or going is a pain, and also close enough to Sunset for work and play. The local area is clean, safe, and has enough to offer if you are only using it as a base. The hotel itself has a great boutique feel to it, and the service is top class. Always get a very friendly welcome from the staff. Rooms are a good size and feel pretty up to date (more than can be said of many BH/LA hotels trading of past glories) and the outside dining by the pool always serves up well. Not a ridiculous price either, which these days is a blessing too!
Kiara at the welcome desk is a gem. For my birthday getaway, she showered me with friendly customer service and even sent up a gift with a handwritten card. Loved it! Thank you again Kiara. The valet was quick and the texting feature was so convenient. The location is good. Easy to get to, there is two hour parking across the street if your friends visit. The pool was relaxing and quiet (it was the week day). The one thing to keep in mind is their F&B service. There was no food/drink service by the pool and after each day at the pool, I had to go to the bar and wait at the side of the bar and ask to close my bill. That could be improved. Also, the room service presentation was meh.
Hands down, the BEST hotel in LA and my favorite W property overall. From the moment you walk through the front door, you're at home. Every single person I encountered greeted me with a warm smile and desire to make my stay and day better. It's genuine. The GM, Damien has done a great job creating a culture where everyone seems like they actually want to be there and are excited that you are too. It's more like being welcomed into a home rather than a hotel. I only stay here while I'm in LA and encourage all of my friends and colleagues to do the same, and they all concur. Like I said, everyone is amazing, but I specifically wanted to call out Kristian, Cameron, Edgar and Jalin at the front desk along with José at The Hideout. They all go out of their way every time I stay to make my trip perfect. I truly look forward to seeing them each trip. In addition the property itself is amazing. Clean, cozy, trendy and quaint all at the same time. The rooms are spacious, beds comfortable and facilities overall first class. The food at the restaurant is amazing, and the music is perfectly curated. It really is my home away from home.…
Welcome and Smile Congratulations for his professionalism and his particularly exceptional WELCOME to the hotel reception staff. Our stay was particularly successful thanks to Zoé whom we would like to thank for her professionalism and follow-up.
Just finishing a week stay. The facilities were everything we could have asked for. The hotel staff knew us by name and made sure we felt at home. Credit to Daniel, Kiara, Reshanna & Joe. World class service! We love the STK patio dining and pool. Thanks to Tiara & Joey for taking stellar care of us there. And David and the rest of the valet service rock. A big Thank You to the entire staff! We look forward to returning over and over again.
We have stayed at The W multiple times this past year while our son looked at UCLA. We had an amazing experience and the employees have been incredibly helpful and kind. We look forward to all of stays there these next four years. I can’t say enough good things about this hotel - as they have been extra accommodating with hotel reservations, booking dinner reservations, and even helping us find a lost backpack in a cab. The hotel is beautiful, convenient, and clean. I wouldn’t stay anywhere else while visiting my son at UCLA. I highly recommend it!
Thanks for the great week it felt like the love boat I thank “ Tee” for returning my ray bands!!!!! Greg for upgrading me to the penthouse Julie for her smile Edgar for solving quick issues Joe superstar for the check in and out with smiling accommodations The art work is fun and playful…every staff member is “on” for you
Zoe checked us in and out. She was personable and attentive to our needs, offered water, and helped us with confusion to access the 16th floor on the elevator. Ray took care of our luggage, provided information on the area, and offered to get ice for us. He was highly professional and personable. Barry took care of our luggage at check out and was helpful in finding us transportation (when our Uber was not arriving on time) to get us to the airport. Your staff has great hospitality skills! The room was beautiful, just needs some attention to the baseboards. We loved that it was within walking distance of local restaurants.
I am continually impressed with the quality staff at this W location! DJ is the kindest and friendliest, always providing a genuine smile and service. Shawne and Kiara at the check in desk are courteous, full of positivity and care! Thank you for the beautiful upgrade! Dining by the pool is relaxing and menu is excellent and consistent. Even the valet staff are there to offer smiles and conversation! I will continue to have this wonderful hotel as my home away from home. Location also cannot be beat!! Thank you for another wonderful stay!!