I went to visit two weeks ago at the pool and met a lovely lady by the name of Leila! She was super professional and personable! I called her to book another day at the pool for this Wednesday. I can’t wait to celebrate my birthday with my family! She made the process so easy and I Cant wait to go back!
I have stayed at the Roosevelt Hotel in Hollywood three times in the last two months for a short getaway from San Diego... i’ve really noticed their upgraded customer service, which was already amazing. I especially wanted to let everyone know if they’re thinking of coming to the Roosevelt to definitely come and spend some good quality time at the pool. All of the staff there welcome you as you enter and they had a very good guest hostess named LEILA. She makes you feel like she’s your own personal hostess.... asking you if you need anything… If everything is OK…getting towels, facilitating food orders, getting you a pool bed ... beverages. Her presence there makes the whole energy very positive. I will definitely be coming back and spending quality time at the pool more and Tropicana Bar. I had a five star experience. Great comedy show too!…
The hotel still has the old Hollywood glamour feel to it and the rooms are lovely however if you’re from out of state or an international visitor where pot isn’t legal your in for a surprise - the hallways reek of the smell and it ruins the enjoyment of sitting by the pool when someone lights up.
We had to visit California due to a fire in my daughters apartment complex so it wasnt the best vacation. We had a great stay and most of the staff was exceptional. The valet guy Mark was great. Rocco the bell boy was the sweetest and Leila at the pool she was the nicest person i have met in a long time. She made the stay so much better. Very helpful!!
My fiancé and I took a quick getaway to Los Angeles this past weekend and were completely blown away by the level of service provided by the staff here! Even though we had arrived too late for the evening cocktail hour at the rooftop bar, George, Lead of Security, was able to get them to keep it open a bit later just for us. And, to top it off he gave us a personal private tour of the famous rooftop penthouse! It is thoughtful service from dedicated staff members like George that will keep me coming back to stay here again the next time I’m in town. Thank you George for making this trip extra special!!!