Thank you Sofitel! What a great hotel and an amazing staff. The customer service is top notch. I wish I knew everyone's names as much as I can recall, everyone here is wonderful. Dee, Miranda, Deborah, Corey, Garick, Kunfai, Alex, Alec, Vanessa, Emily, Mathilda, Jessica, Gorge, Ernie, Sandra, Manuel, Carlos, Iago, Kris, Harris, Daniel, Francis, Adonis, Louis, Saida, Kent, Jesse, Gilbert, Marco, Eric...the valet, restaurant, concierge, are ALL so friendly. They brought me everything I needed for my long stay.. fridge, micro and more. Very accommodating hotel. Quiet comfortable rooms. The service is 5 star and what a location. Thank you for making me feel at home Sofitel! Everyone was lovely.
Since we drove into the hotel, a pretty warm welcome from the Valet team, Big shout out for the great hospitality to the head of the valet Enrique, The Security Gary at the entrance of the venue pretty professional, We went out for a ladies (Mom’s) night last Wednesday, We had a great experience, Definitely We’ll comeback!
I dropped my car off here but the bar was closed for a private event. They still parked it here and made me feel probably the most welcomed I have felt in LA at a valet in general. Park here! The hotel is wonderful and the valet is even better
I was visiting Sofitel for the first time and Wowwww from beginning to end service was outstanding!!! May I start by Mr. Wellington the valet attendant, super friendly and professional as well as knowledgeable.. the rest of the team also superb I felt like a celebrity 🥰 The hotel security and staff were also a plus, was meeting with friends there and it was a great experience !!! Highly recommend it.
Prompt attention by Mr.Hill to find and return a favorite jacket I left behind in my hotel room at the Sofitel Beverly Hills. His service was exemplary!! We enjoyed our stay at the Sofitel! Thanks again!!
Beautifully designed modern hotel. Spacious, spotless rooms. Comfy beds. Super showers. A happening night life scene. Good restaurant with wonderful service. Loved host Marta. Convenient to shopping and dining and Cedars-Sinai Medical Center. Unfortunately, the beautiful lobby is is a labyrinth of dark and mirrored columns. As a senior with low vision, I walked into them a couple of times. Maid service kept forgetting coffee cups and lids. Charge of $4 for lobby coffee. I won’t be back.
This hotel is majorly overpriced. That’s before you even get started with the tax per night and the parking charges. The rooms are very basic for what you pay. But the hotel itself is in a great location. When we arrived we were not given much info about what the hotel offered ie food drinks pool and spa. We had to figure this out ourselves.
I'm currently writing this in my room trying to sleep as a party/club is going on downstairs. If you want to sleep at this hotel then this is not the place for you. They have a Salsa night on Wednesday and if you are placed on the third floor you'll be forced to join the screaming party. And if you try to switch rooms they are all full so too bad. This hotel knows that the noise is a huge problem yet they put people in rooms right above it. I will never stay or recommend this property to anyone visiting LA. Choose a different hotel.
We were planning to stay at the hotel the night before my husband's surgery at Cedars Sinai and I was staying on until he was released from the hospital. Half an hour before arriving we received the news that the surgery was postponed and we were devastated. From the moment we arrived at the hotel we were welcomed and treated like royalty. Francis guided us to our room with so much helpful information in a courteous and kind manner that we felt totally relaxed and welcomed. Thank you Sofitel Beverly Hills!
My husband and I stayed at the Sofitel for 3 nights. I had stayed at this same hotel 12 years ago, and its still as great as I remembered it to be. The staff is incredibly friendly and helpful, the rooms and grounds are clean & the hotel is extremely well situated. The pool was one of our favorite parts considering how hot it was, it was great to go for a refreshing dip in the salt water pool. We used the valet service our entire stay which was quick and efficient. There's also a huge gym, spa services & a restaurant in the lobby (a breakfast restaurant which transforms into a different one for dinner). Side not, THE MOST COMFORTABLE BEDS. If you're thinking LA, I highly recommend the Sofitel.