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2/5/2018 2/6/2018
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    Custom Hotel

    8639 Lincoln Blvd, Los Angeles, CA 90045-3503
    (310) 620-1860
    Hotel website
    Lowest prices for your stay
    2/5/2018 2/6/2018
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     4 people are viewing this hotel
    Traveler (17)
    Room & Suite (369)
    • Excellent25%
    • Very good13%
    • Average27%
    • Poor16%
    • Terrible19%
    Travelers talk about
    “santa monica” (4 reviews)
    “free shuttle” (3 reviews)
    “venice beach” (3 reviews)
    Free Wifi
    Breakfast Available
    Air Conditioning
    Non-Smoking Hotel
    Free Airport Transportation
    Fitness center
    Wheelchair access
    Dry Cleaning
    Shuttle Bus Service
    3.5 Star Hotel
    All hotel details
    Offers from Custom Hotel
    Offers & Announcements: Breakfast on us!
    Hotel packages
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    Feb 5Feb 6
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (68)
    Traveler rating
    Traveler type
    Time of year

    1 - 5 of 44 reviews

    Reviewed 1 week ago

    I agree with the previous reviewer...this is a good value hotel. Maybe a bit scruffy around the edges, but clean and excellent and welcoming staff. A prompt pick up at LAX by the free shuttle (ring them as you exit the terminal) put us into...More

    Thank Chris B
    Response from Gary G, General Manager at Custom HotelResponded 5 days ago

    Dear Chris B, Thank you for staying with us and sharing your experience, we appreciate your post. Your review is right on! I am so glad to hear your feedback regarding our staff and our efforts on cleanliness. Thank you for recognizing our prerogative of...More

    Hotel's Favorite
    Reviewed September 27, 2017

    For the last couple years, I have stayed only at the Custom Hotel everytime I go to LA on business. Almost all the other near-LAX hotels are located on a boring and very commercial street (W. Century Blvd) ...the location of the Custom is night...More

    1  Thank wugdot
    Response from Gary G, General Manager at Custom HotelResponded September 29, 2017

    Dear wugdot, Thank you for being a repeat guest of the Hotel, we appreciate your business and loyalty! The Hotel indeed has a great location with restaurants within walking distance and beautiful beaches only a couple of miles away. Thank you for your kind words...More

    Reviewed 1 week ago

    To all the people leaving bad reviews, the hotel provides a free shuttle and is under $140 a night. It has a spermarket next door and is in a good area. What do you expect? If you want better service with marble bathrooms and room...More

    Thank 197travelbug
    Response from Gary G, General Manager at Custom HotelResponded 6 days ago

    Dear 197travelbug, Thank you for staying with us and sharing your feedback. I appreciate your comments about our Hotel's value proposition. While we don't have marble bathrooms, we do have friendly and efficient staff focused on going above and beyond in our daily interactions with...More

    Reviewed 2 weeks ago

    I booked this hotel as a layover/rest for a 77 year-old relative on the way back to Jamaica from Australia. Despite the room was pre-paid and my uncle was carrying $100 cash, they refused to let him stay - because he didn't have a credit...More

    Thank mohair_slim
    Response from Gary G, General Manager at Custom HotelResponded 2 weeks ago

    Dear mohair_slim, Thank you for sharing your experience with our property. I sincerely apologize for any misunderstanding that occurred with your uncle at the front desk. Please feel free to contact me directly at (310) 258-5719 to discuss further. Warmest Regards, Gary G Custom Hotel

    Reviewed 2 weeks ago

    Not cheap, needs some refreshing, cleaning and updating. Very noisy. I didn't like the noise so I left a day earlier. I told the receptionist my concern about the noise, in the hallway and he seems hardly sorry. Close to the Airport but I don't...More

    Thank slwdesign
    Response from Gary G, General Manager at Custom HotelResponded 2 weeks ago

    Dear slwdesign, Thank you very much for your recent visit and for taking the time to post your feedback. Needless to say I am disappointed we didn't earn better than an ok on your stay. Please accept my sincere apologies for the lack of empathy...More

    Awards & Recognition
    GreenLeadersGold level
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Hotel Amenities
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Outdoor pool
    • Price range
    • $117 - $216 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Green Hotel in Los Angeles
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 250
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Priceline, Travelocity, Orbitz, HotelQuickly, getaroom.com, Cancelon and TripOnline SA so you can book your Custom Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Los Angeles >
    • LAX Area / Westside
    • Also Known As
    • Custom Hotel Los Angeles
    Add Photo Photos
    Traveler (17)
    Room & Suite (369)
    Dining (60)
    Pool & Beach (40)
    Hotel & Grounds (63)
    Bathroom (1)
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    Ask a question
    Questions & Answers
    Christopher C
    December 29, 2017|
    AnswerShow all 2 answers
    Response from Heide W | Reviewed this property |
    New ownership so it probably started out with a new Trip Advisor account. Have you been back? It's going to be great - they are renovating.
    Weng C
    November 22, 2017|
    AnswerShow all 2 answers
    Response from alexander v | Reviewed this property |
    I don't know if they have late check out. I'm assuming you have a flight out like I did at night. I checked out at 11 like your supposed to and then hung out at the pool area for the rest of the day and walked around Venice... More
    September 2, 2017|
    AnswerShow all 2 answers
    Response from Gary G | Property representative |
    Dear 14W10, Yes we have offer breakfast in our lobby café. Breakfast hours are 6:30am-10:30am. It's an all you can eat buffet for $13.95, with tax $15.24 which includes eggs, sausage, bacon, breakfast potatoes, toast... More
    Room Tips
    "Go towards the top as the hotel is on a busy road."
    Read review
    "Best advise is to stay elsewhere."
    Read review
    "Perhaps clearly state if you want a non-smoking room - we asked but didn't get one."
    Read review
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