Pros: Renovated. Close to Universal. Comfortable bed. Cons: Located in a blighted area on opposite side of freeway from Universal. If you are on foot, you will encounter human feces, garbage on sidewalk from homeless rummaging through trashcans, ranting and raving mentally ill. Website photos misleading. Only one cheap bedside lamp in our room, not two ornate ones shown online. NO PLACE TO HANG CLOTHES. Not even a hook anywhere nor a luggage rack, so you'll just have to leave it on the floor. You're expected to drape your clothes over the mini-fridge or chairs as we experienced. Overhead LED can lights extremely bright and unable to be dimmed in bedroom; it's either on or off. Listed price per room does not include additional $9.50 per person PER DAY "destination fee" you're gonna pay at checkout. Obnoxious upcharge for which no tangible benefit was evident. Oh, the fee's listed in the fine print so be sure you're ok with this. Better value and experience at The Tangerine Motel in nearby Burbank. Wish I'd booked there first.…
AMAZING STAY!!!! Robert handled both myself and my mothers needs perfectly. We had a garage for our car and the location of this place felt so comfy and safe. Clean rooms too, stay here if your looking for nice place in Studio City!
This area of town is terrible. The hotel is old and could use some cleanup out front. Rooms were surprisingly clean and the staff was exceptionally helpful and kind. Beds were very comfortable. But if you are used to staying in really nice hotels, this experience will be a bit shocking. If you stay in budget places, this is probably nicer than most. You would not feel safe venturing out into the surrounding area. There's nothing close by anyway. Universal Studios is a Ganster land.
El Royale Hotel Studio City Stay that was supposed to begin 09/02/2022 and end 09/04/2022 (for my anniversary of my wife and I) I will start by saying this had to be the worst experience I have had with traveling especially through. I will go through the series of events as they happened. Before arrival At 4:44 pm on 09/02/2022, I received an email stating that I canceled my trip and would be assessed a cancellation fee of $155.23. Since I did no such a thing, I was alarmed. My wife worked and our flight out was not until 7:50 pm that evening. I called the property and reached a man who did not identify himself. I told him I did not cancel my trip and would fly out in the afternoon. The gentleman said that it was fine, he will charge me $335, and asked did that sounded right. I replied that I didn’t know. But I agreed to still go as he assured me it was fine and that I would not be assessed a cancellation fee and he could override it. He then stated that I needed to arrive before 9 pm. I informed him that since my flight is at 7:50 pm and I am not sure when I will land, I am not sure if I can do that. I suggested maybe 10ish, to which he replied, “all right be here before 10 pm”. This added a great deal of angst as our flight had been delayed. Upon Arrival When My wife and I arrived a little after 10 pm. We proceeded into the office. There, we were met with a man wearing sunglasses and another gentleman who did not identify himself. When he was set to start my transaction with my card, he asked for my ID which I had in hand, so there was no issue, but then without asking if the person with me was the one staying with me or saying why he needed the ID, he looked at my wife and said: “I need your ID too.” She obliged but did not understand why. He then went into a room in the back and came out with an amount he said I would need to pay. During the time prior to my arrival, I was able to locate a transaction breakdown of how much the room should cost, so I began to ask him about it. Mind you he originally said the price on the phone was $335. I saw a breakdown from Expedia of the trip’s expenses, but since I couldn’t see the full trip price (because someone, not my wife or I canceled the trip) I used that. It showed $136.17 for Sep 2, $136.17 for Sep 3, and a $38.12 charge for taxes (which equals $310.46). So, when I asked why is the price $335 when I see this breakdown and it suggests the price would be different. He first stated that (referring to what he provided) was the price. I replied by saying that I’m fine paying the price I just want to understand the breakdown of the amount. He then replied that it (referring to the amount he provided) included location fees which were $19.06 a day. To which I stated I understood, but if you take 19.06 and multiply it by two it equals the amount listed on the breakdown I had. He refused to look at what I was showing him on my phone. And a gentleman who had yet to identify himself came out and began to stand on my right with his arm folded in a way that made my wife and I feel uneasy. But I continued and stated that I’m just trying to understand. My wife later told me that he was raising his eyebrows at the gentleman who stood on my right and that is when he began moving closer to me making her and me feel more and more uncomfortable and unwelcomed. I only noticed that some random person who seemed to work for the property continuously getting closer to me as I was seeking understanding of the situation. Eventually, as I felt I had no choice I just agreed to go with the price so my wife and I could have a place to rest for the night. We were escorted by two people (the worker/owner and the gentleman who stood on my right) to our room. In the Room While conversing about what just transpired, my wife stated that she wanted to take a shower and she began to walk to the shower. When she turned on the light in the bathroom, she stated I can’t shower in here because there is a roach. I got out the bed and on the floor was a roach on its back. I want to say it was not dead because its front legs were still moving. I then returned to the front office and informed them of this. The gentleman said that they wanted to see where it was. I began escorting them to the room to show them where the roach was, but on our way, the gentleman in the glasses said he would catch up as some other people arrived. The person who stood on my left with his arms folded (who still at this point has not been identified, but I assume works there) continued to follow me there. When we arrived at the room, I showed him the roach. He then checked the windows and used toilet paper from the restroom to pick the roach up. He and I then returned to the office where the person wearing the sunglasses who had been handling the transactions was. The gentleman in the sunglasses asked what I would like to do. I replied I want my money back; my wife and I cannot stay here. He obliged (I think). I asked him if he could refund my money. He asked for my card and stated that it will go back to my card. I signed a receipt, so, I asked if I could receive a receipt of that. He made a noise (I am not him, so I do not know what the noise was for) It sounded like he exhaled and let out a lot of air from his lungs. He then ripped the receipt in half and gave me a copy that says refund and the amount. I returned to the room to retrieve my wife and my luggage and meet with her about what we could do next. I began to look for a place to stay again but elected to go with Hoteltonight, as I assumed they would have the best deal last minute. I was able to find a place to stay which cost money for the time of our stay. Then after paying for another Uber ride and arriving at the hotel they wanted an additional deposit. Since The hotel, we originally attempted to stay at felt uninhabitable and we left that means and at this point, the charge for the hotel is still on my card. That means the money for the hotel we were not staying at (El Royale in Studio City booked through Expedia) plus the money for the new hotel, and the addition of the money for the deposit was all taken off my card. This all means for my wife and I’s 4th anniversary we had less money to spend to enjoy what should be one of the happiest times in our relationship for the year. If I would have known the experience with El Royale in Studio City would have been like this, I would have booked elsewhere from the start and instead of paying higher prices for booking the night of I may have received a better deal and still had the money that was taken off my card for El Royale to make our special trip even more special. Conclusion My experience was horrible, and I just want my wife and I to be heard. I hope no one ever is made to feel the way we were, treated as we were, and see what we saw after a long day. Thank you for reading…
I booked 3 nights at El Royale and found it great. The manager and staff were really accomodating, helping out with travel requirements and local tips/ideas of things to do and places to eat. Room was as described and provided all amenities in comfort (with AC that worked well, especially given the 100F heat). All rooms also have parking right out front (forgot it was a motel, otherwise would have rented a car) - Overall great find and would recommend!
Room is ok but somethings are really wrong. Checkin and Check out is totally unorganized. Request for an invoice would not be followed. This should be send by email but nothing was happened. A lot of reminders was send but this was ignored. That's no service !!! I'm totally angry about this ignorant service because I need this for my tax office. I think about I will send an note to the California tax office Others: No really Covid checks, Lobby was a bit iii, personal hm
Nice little spot in good location . We were late for check in almost midnight but staff were great . Although they did say they had problem with my card deposit but kept open the room , but I have read other reviews saying the same so I suggest they check their proceedures. Rooms nice and clean . Spot on .
I booked 2 days at El Royale via Hotels.com. The price point met my needs. I landed in LA around 7:40pm. When I was able to check messages, I noticed that the hotel tried to reach me twice asking about my arrival . I texted them back that I was arriving at 9pm. Upon my arrival, Javier greeted us and then the manager Roberto came to get my ID and credit. Oddly, they asked me to email them my confirmation. I did so, but noticed that it was noted that the confirmation was canceled. Roberto went to his back office and took some time before he came back to run my card. I signed off on 3 receipts but he never gave me one. Yet, I noticed that the price was much higher than I expected. Next morning, I checked my booking via the app. The price was much less than than I was charged. Hotels.com stated that I canceled the booking at 7:29PST, That is not true. I would have never canceled the booking. I was in the air to LA. I was on my way. Why would I do that? I had everything set for the weekend. Hotels.com proceeded to tell me via Twitter DM that in order for me to cancel that I would have needed to provide my confirmation number, telephone number, and last 4 digits of the credit card used. Hotel gets that information. I had booked a Deluxe Queen Room with two beds. My brother and I were led to a room with a king bed. What?? They were able to make the futon in the living room area into a bed. That worked. I did have a conversation the next day with Roberto, and I sent him the screen shot of the reservation and dollar amount. He said he was going to investigate. Never heard back. Upon leaving, I asked if I needed to do anything upon check out. I handed in the key. Nothing else was needed. On the phone with hotels.com, and I explained the situation. They called the hotel and they are now saying that they charged me as a walk in since my booking was canceled. What? They knew I was coming. How could they say I was a walk in. I believe that since the hotel had not heard from me that they canceled my booking. They thought that I was going to be a no show. Plus, it was a busy weekend, so they upped the price by putting me in as a walk in. The hotel is nice. It was clean and in a good area. Yet, this experience between Hotels.com and them has given me pause. I've asked the hotel for an itemized receipt 3x, and they have yet to produce it. I've asked to speak with a supervisor at Hotels.com to resolve this issue, as well. No one has called back. This has been a huge disappointment. I do not recommend.…
El Royale was a nice budget friendly hotel. It was convenient and clean. It was straight to the point hotel. They had coffee and muffins in the morning. Coffee was good and strong! The location of the hotel was great, close proximity to the freeway. Its a great hotel for if your main purpose for a trip was Universal Studio. It is close by. Close enough to walk (about 12-15 mins) to the metro station & from there you get a shuttle ride (free) to city-walk/ universal studio. It will save you greatly on parking at Universal. I like how theres little places around the hotel as well such as convenient stores like 711, drugstores, nail salon, marshalls, Michaels, Starbucks, and places to eat as well. Im not sure how safe the area is at night as I didn’t walk it, but the hotel itself felt safe. Theres not a-lot of rooms, maybe 12? Its a cottage like, private enough as it is all separated by a carport. You can park in your designated carport:garage which is convenient and free of charge (as other hotels charge!). The room is basic but comfortable, like I said straight to the point! It has its charm. Don’t expect it to be a motel 6 cus it is not and don’t expect it to he a Sheraton either. I would come back her for sure if ever I visit studio city / los angeles again. The hotel manager and Front Desk Xavier (i think thats his name) are nice and helpful.…
Brilliant customer service After arriving from the UK on 11th April 22 and finding ourselves homeless due to our original booking having duped us, me and my family found ourselves in a foreign country with no where to stay. We then began ringing around several hotels however all of which could not accomodate us at short notice. My wife then rang and spoke with Robert from El Royale Hotel and explained the situation to him. Robert then went above and beyond and said although he could not accomodate us until 13th April he would try and ring partner hotels to see if they could find us accomodation until then. Which he was able to do so. We then arrived at El Royale for the remainder of our holiday which was from 13th to 21st April and stayed in room 107 of the Royale Gardens. We had our own designated parking spot. The room itself was modern and spacious and had its own mini fridge and microwave The bathroom was clean and modern. The TV had hundreds of channels. The staff including the cleaner and grounds keeper (sorry I didnt get either of your names) were great with our children. As was Xavier who was friendly and helpful. I would gladly return to this hotel in the future and strongly recommend it to anyone with a family…
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