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Ace Hotel Downtown Los Angeles

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929 S Broadway, Los Angeles, CA 90015-1609
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Traveler (442)
Room & Suite (227)
Dining (59)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 02/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ace Hotel Downtown Los Angeles
Updated 02/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#67 of 409 hotels in Los Angeles
Location
4.1
Cleanliness
4.5
Service
4.2
Value
3.7
Travelers' Choice
Ace Hotel Downtown Los Angeles opened early 2014 in the historic United Artists building in Downtown LA. An ornate, storied and vibrant Los Angeles gem, Downtown is undergoing a renaissance. Built in 1927 for the maverick film studio, the UA theater and tower stand as monuments to a group of seminal American artists pushing out on their own.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Wine / champagne
Poolside bar
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Bottled water
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Historic Hotel
Languages Spoken
English, Spanish, Chinese, Korean

Location

Full view
100Great for walkers
Grade: 100 out of 100
147Restaurantswithin 0.3 miles
33Attractionswithin 0.3 miles
713Reviews11Q+A100Room tips
Traveler rating
  • 355
  • 178
  • 78
  • 59
  • 43
Time of year
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Language
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Popular mentions
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Most Recent
rfabre23 wrote a review Sep 26
Los Angeles, California9 contributions
+1
Had a blast at the Ace Hotel! The room was clean, comfortable and had an old style yet hip feel to it. The roof top jacuzzi and night club was awesome as well. Staff were attentive and polite. The food was great too!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vytautas S wrote a review Sep 21
Vilnius, Lithuania33 contributions14 helpful votes
Quite nice hotel with a very good location in the heart of the Broadway. Polite and very helpfull staff. The only BIG “minus” goes for the noisy parties on the rooftop bar-club. There are dj parties all the time on the weekends and so noisy you wont sleep until 2am be sure for 100%. We experienced that on Saturday night, on Sunday night (we lived on 13th floor) I don’t know why hotel itself doing this to it’s customers and allowing such parties??? So the main tip is: DO NOT STAY IN THE UPPER FLOORS (11, 12, 13)
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: Do not stay in the upper floors
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stephanie G wrote a review Sep 18
2 contributions
I really enjoyed my stay at the Ace. I'm a former DTLA resident and I felt back in the mix. The folks at the front desk were very cool and also know their hospitality. Be sure to get some Stumptown if you're a coffee person. It isn't my favorite coffee of all time, but sure beats the usual hotel brew.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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joyz2 wrote a review Sep 12
san francisco bay area7 contributions4 helpful votes
Great room rate, cool, helpful staff that makes you feel like a rockstar ( even if you aren’t one…note , they have blank music sheets in room). Decor is edgy,efficient cool. Think concrete floors,metal edged furniture and shower enclosure. Rooftop has stunning views of downtown la…
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Date of stay: September 2022
Value
Service
Sleep Quality
Room Tip: Active open rooftop, stay in lower floor for quiet,early sleepers, corner rooms have deck and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Katie F wrote a review Sep 9
2 contributions
Justin is the best! I was planning a corporate event and he was incredibly prompt, friendly and professional throughout the coordination process. We ended up having to reschedule but I had the opportunity to visit the beautiful Upstairs bar with a couple of colleagues, I cannot recommend the views, drinks and accommodations enough.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ann S wrote a review Sep 7
1 contribution2 helpful votes
If you're looking for a posh, upscale, and luxurious hotel experience - DO NOT GO HERE. Ace Hotel is located right smack in the middle of homeless tents and the unpleasant hustle and bustle of the very urine infested DTLA. You would hope that entering into the hotel would take you guests into a world away from what you see on the outside - FALSE. The hotel rooms all smell like dog urine residue, the rooms do not have centralized air conditioner and rely on one unit that is motion censored to cool down an entire 400+ sqft space (Mind you, if you like to come back from a day or night out to a cool room- don't count on it. If there's no movement in your room, there's no cold air) However, The absolute worst part about Ace Hotel is the staff. My best friend booked Ace Hotel for her wedding day- yes, you heard me right- HER WEDDING DAY. Her room was stuffy, the air conditioner was either weak or broken (or both), and the staff did NOTHING. They continuously told our wedding party that they'd "send someone up" which never happened. They promised they would 'Take care of her" which again, you guessed it, never happened. I physically went down to the front desk and demanded a resolution! "It's my best friends wedding day and she is sweating through her bridal makeup!" and they told me the manager is busy and would call me later. LOL what a JOKE. Ace Hotel is a straight up joke. Save yourself the money and the frustration.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Nathan B, Guest Services / Front Office at Ace Hotel Downtown Los Angeles
Responded 1 week ago
Hi Ann, On behalf of the entire team here, I wanted to apologize and make sure we can't stress enough how much these reviews help us improve. Sadly, when it comes to the location of Downtown Los Angeles, there isn't a lot that we can do in terms of the general neighborhood; however our hotel has 24/7 security and is a completely secured building. I'm aware that our Air Conditioning in the rooms is automatic in the sense of climate control, however they are not motion activated I'm happy to say. From my recollections with our team, our staff had done everything in their best power to try and take care of your group. Even opening up an alternative room, complimentary of the hotel for the wedding party to finish getting ready in. Coupled with the massive heat wave that hit LA, I'm sorry that we were unable to meet your overall expectations. We hope that in the future you're able to give us another shot to make things right.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael H wrote a review Sep 1
Santa Barbara, California8 contributions
Smiling valets greeted me on arrival and quickly ushered me into the beautiful Gothic-style building. I learned the hotel reflects the ambitious architectural attitude and Hollywood excess of the 1920s, showcasing a collection of design references—from the Spanish Gothic style to Parisian modernism to Viennese cafés. The rooms have the modern touches you need while still maintaining the quaint original character. The bed was comfortable and plenty spacious. Everyone from the front desk staff to the valet parking team and the bellman was warm, friendly, and gracious throughout my stay. The rooftop bar was a great place to hang out, see and be seen on a warm sunny LA afternoon. Love this place! I will definitely be back!
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Date of stay: September 2022
Value
Rooms
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wen En T wrote a review Aug 2022
7 contributions4 helpful votes
Having stayed at Ace hotels in London (twice!) and New York, I was looking forward to a great experience at the Ace Hotel DTLA. Unfortunately, service misfires, bad room design and other things made the experience less than stellar. Room - We paid for a Loft Suite, which was certainly spacious, but had several problems. We were put on the 7th floor, where our views out the windows were of an alleyway covered in that kind of black netting to prevent suicide with twigs and rubbish collected on top, and a roof and service corridor, which had a pool of cigarette butts littered just outside the window. In fact, on our last day, some worker walked down this pathway, with direct line of sight of our room. It was very dim, even after each light was individually turned on. Worst of all, the chair by the desk had a large crack down the middle that wasn't visible, so as I sat down, the crack widened, and as I got up, the crack clipped my thigh. Noise - On Friday and Saturday, the sound of the bar is very clearly audible throughout the entire room till early in the am. If not for jet lag, it would have been a challenge to sleep. Service - The bath gel dispenser was empty when we checked in, so I requested housekeeping service at the front desk (you need to request it, as there is only housekeeping once every three days) and specifically mentioned the empty dispenser, which the staff typed into the computer. We returned to the room with the trash cans still full, and the dispenser still empty. However, we knew housekeeping had been in, because the bed was made, at least. Fraudulent charge - Upon checking out and receiving the settled amount via email, there was an inexplicable $70 charge for the minibar, which we did not use ($20 for a beer is ridiculous). I had to send an email and a chaser one day later before it was removed. Some positives: The gym was well equipped for a hotel gym, and the staff at LOAM were a delight.
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Date of stay: August 2022
Value
Cleanliness
Service
Room Tip: The Loft Suite on the 7th floor has no view and is very noisy at night.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Nathan B, Guest Services / Front Office at Ace Hotel Downtown Los Angeles
Responded 4 weeks ago
Hi wenent, Thank you so much for leaving us feedback about your stay with us; from all of us here at Ace DTLA I'm deeply sorry that your stay wasn't up to your expectations, and after reading your feedback, was not up to our levels of service or experience at all. We will be investigating all of your feedback and tackling every issue one by one accordingly. We again appreciate your review and we hope to have you back with us soon so we can offer a more enhanced stay next time you're in the LA area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hasbeengineer wrote a review Aug 2022
1 contribution
I love this loft. From the minute I walked in and saw the view, the guitar, the fully stocked mini bar and munchies, to the openness, I fell in love. The room had a turntable and vinyl records. Quality bath products. Attentive staff. Shout out to the ladies at the front desk! Note: the lofts with clawfoot tubs are on the 3rd floor. But the lofts I stayed in were on the 12th floor. Each room is a bit unique.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nathan B, Guest Services / Front Office at Ace Hotel Downtown Los Angeles
Responded Aug 19, 2022
Hi and thank you so much for leaving feedback about your most recent stay with us. Each room is unique just like all of our guests. I'll be super happy to share your feedback with the rest of our team, and can't wait to see you back next time your travels bring you to LA. Best Regards, Cameron Lowe Front Office Manager Ace DTLA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark M wrote a review Aug 2022
1 contribution
We arrived very late due to our drive in being delayed. First time we stopped in front of it there was no valet stand and some presumably drunk unhoused people stammering in front of the hotel, with someone wielding a stick for some reason. We pulled out and tried calling the front desk but no one picked up. We circled again and again until finally we saw that a valet stand was now set up. Some dude not wearing any identifying clothing was walking in front of it. We couldn't tell if he worked there and there was some more sketchy stuff going on outside. We were finally able to reach the front desk but by then we just wanted to cancel (which we couldn't without paying for the night). It didn't matter. We didn't want to risk it and decided to stay near the airport at a much tamer spot. I understand that not all of this is the hotel's fault but there was a total lack of professionalism on their part. Pay more to stay at the downtown proper hotel and you won't regret it.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nathan B, Guest Services / Front Office at Ace Hotel Downtown Los Angeles
Responded Aug 14, 2022
Hi and thank you so much for leaving feedback about your most recent visit with us. Sadly at this time the majority of Downtown Los Angeles is reeling from the state of today's homeless epidemic and I apologize that you had to encounter transients walking in front of the hotel upon your arrival. We do have immense security in and around property to ensure all guests are safe despite this, and I'm sad to hear we weren't able to meet your expectations. We still hope you give us another shot next time your travels bring you to the Downtown Los Angeles area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$254 - $402 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaLos AngelesCentral L.A / Downtown
NUMBER OF ROOMS
182
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Frequently Asked Questions about Ace Hotel Downtown Los Angeles
Which popular attractions are close to Ace Hotel Downtown Los Angeles?
Nearby attractions include Orpheum Theater (0.1 miles), Escape Room LA (0.2 miles), and The Theatre at Ace Hotel (0.01 miles).
What are some of the property amenities at Ace Hotel Downtown Los Angeles?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Ace Hotel Downtown Los Angeles?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ace Hotel Downtown Los Angeles?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Ace Hotel Downtown Los Angeles?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Ace Hotel Downtown Los Angeles?
Conveniently located restaurants include Terroni - LA, Colori Kitchen, and WoodSpoon.
Are there opportunities to exercise at Ace Hotel Downtown Los Angeles?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Ace Hotel Downtown Los Angeles?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ace Hotel Downtown Los Angeles?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ace Hotel Downtown Los Angeles offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Ace Hotel Downtown Los Angeles?
The staff speaks multiple languages, including English, Spanish, Chinese, and Korean.