Great historic hotel, cool vibe, great roof top bar/pool and restaurant was very nice downstairs and great food. We stayed two nights then returned again for one night. 1st two nights room was small but clean. Other night room was larger which was nicer for us. Overall I would stay there again.
I booked a room at the Ace Hotel for a work project. During my stay a valet attendent stole my debit card and made up to $200 worth of fraudulent charges on it. I brought this to the attention of the hotel and the valet. Parking is very hard to find near this hotel so we didn't have a way to find affordable parking without their valet service, but the incident made us so uncomfortable we checked out early. I did not request a refund for the nights I did not stay at the hotel, but I did ask the valet charge be refunded as I did not have a positive experience with their service. The valet manager and the hotel staff did not fully investigate the incident and refused to refund the valet fee which I think was a very reasonable ask. My petty complaints would be that the room I stayed in felt like sleeping in a jail cell that had been decorated by someone like Elon Musk. I will never ever be staying at this hotel or any other Ace Hotel in the future. Do not stay here. They will steal your money.…
Absolutely loved our stay in this hip hotel. Just everything about it - from the staff to the design of the bedroom - oozes coolness. The rooftop pool and bar area, with regular DJs, adds to the cool vibe. Great WiFi and a small but well equipped gym are worthy of mention too. This is the place to stay in Downtown LA.
You get this accommodation in the heart of the downtime and could be convenient depending upon what you want to to. Rooms are old. No microwave. The restaurant on the first floor offers a limited menu.
I've stayed at the Ace multiple times now and has always been an amazing time. The rooms are super clean, nice staff, and the price for what you get is well worth it. Highly recommend the ace to anyone staying in LA.
I was doing a gig at the Orpheum and instead of fighting traffic back home for 2 nights, was able to book a stay at the Ace. Walking distance from the venue, clean and cute rooms and very friendly staff. Only complaint was the noise from the neighboring buildings outside. I stayed Friday and Saturday nights and the live entertainment outside didn't stop til just past 1am. But, I didn't hear any noise from other rooms in the building - above, below or side to side - so that was a huge bonus. Coffee and breakfast sandwiches in the lobby were fantastic.
The staff at the Ace is TOP TIER. From the FOH, to the restaurant and everyone between. They truly made my stay one to remember! I was fortunate enough to host my wedding festivities here for a weekend and the Ace was more than accommodating. Great Loft suite rooms with views & amazing drinks and food. It was everything we could ask for. Shoutout to Michael and Chrissia! 100 out of 10!
The hotel employees were amazing but the hotel was not worth the price. Loam restaurant has great service but the food was mediocre at best. I would recommend it purely on customer service. They were very very nice. The concert space was beautiful and Taylor Tomlinson was hilarious as always
Everything was amazing! The room, the bar, the people. No one likes feeling rushed . I asked for a late checkout and they assured me I would be bothered by anyone trying to get into the room. Well they failed. I was in the middle of packing my stuff and a man shows up wanting to clean my room. I felt so rushed and foolish because they told me I should be fine. I remember seeing my Celine sunglasses on the bed but the man knocking and opening the door through me off. I just felt embarrassed and felt I had to leave now!! Other than that. I would stay here again
The staff is lovely and helpful across the board. The restaurant was great - loved the food and the options for breakfast and dinner. The room was comfortable and clean. Downsides - room phone wasn't working, shower pressure was so hard it was borderline painful, and despite having stayed at Ace (other locations) several times, there is still no frequent customer promo or offer.