It was a fantastic plan for a weekend away to LA from our destination-las vegas-. Our experience it was A WALK OF SHAME!!! We ve reserved a room with booking.com and we had plans to visit hollywood that evening and the following day ( another reservations made for sunday). We drove from las vegas to los angeles and we saw things around along the beach and when we thought we were ready for check in at around 6:30 pm nobody was at the front desk; then we decided to look for a parking slot and after getting our head around for an hour we ve parked ( they don t have parking). When we have arrived we have been told that my name is not on the list. At arrival we have been told by the “night manager” that the reservation has not gone through. He gave us his phone to ask them as it looks it was not the first time when in happens. We contacted Booking.com explained the situation and they even talked in btw themselves manager -booking agent and things got nasty; the manager said it happens all the time blaiming on booking. He has been asked why they took the money from the account if they are fully booked and the manager did not want to listen and hang up on the lady. He could not care less he had a list with written name and my booking was made at least 3 days prior to our arrival. I was petrified. He showed no empathy for our situation. The cruel fact where will we sleep …where? On the streets? Not impressed him. We could not find any hotel room in our budget and we drove back to las vegas. Overall It was terrible, disappointing, tiring -we have put out lives at risk for driving nearly 10h in total and all the plans, bookings for that weekend vanished. It s a disgrace and something like this should never happen to anyone! I would not recommend this hotel and his management it looks they have a “history” of overbooking and leaving ppl on the streets. Stay safe!…
Never stay here!!!! After staying here I filled out a survey on the place. It is noisy and the door alarm kept going off. Room was smelly and old.Parking is to blocks away and expensive. The homeless were camped on the sidewalks in tents. All this isn't the biggest problem. I went to check out. I walked into the office. The clerk (who I found out later is the manager) was having a conversation with the housekeeper. I waited a couple minutes and wasn't acknowledged. The clerk was complaining to the housekeeper about work. She says to the housekeeper, "I would effing fire all of them but, I'm just cold hearted. After the housekeeper left the clerk turns to me and asked if I was checking out. Her entire attitude changed. She was sickening sweet and fake. I just received a phone call from her. She wanted to know what happened and didn't say who she was. I asked if she was the manager and she said yes. I started to tell her then, I recognized her voice. I asked if she was the person that helped me. Again, she said yes. I told her she should know the problem. I told her exactly what happened. She told me she didn't think it happened because she didn't remember it. I told her I wouldn't make it up. I asked to speak to a different manager. She told me there wasn't one. I asked who the owner was and she HUNG UP ON ME!! Unbelievable!! She has a boss but, wouldn't tell me who it was. The absolute worst service I've ever had!!…
Absolutely the most disgusting hotel I have ever been to. Elevators didn't work, toilets didn't work. When I got in, the toilet wouldn't flush and there was poo with tissue paper in it. I stayed there for five days and I had to keep calling to fix it. They didn't kn lock before entering. It got to a point where I had to tell them I would call a health authority. The toilet continued to have a slow leak. It was absolutely disgusting. The lady downstairs (Dena) was argumentative and all she didn't show any regard for my concerns. Before booking the hotel, I also suggest doing some research regarding the area. There is a lot of crime and is NOT safe to walk. Also, the only way you can enter hotel is using a card. This should reflect how dangerous it is. The patio doors didn't work. The lights didn't work and also the pillows were all mismatched. So gross…
You must be looking out for this hotel that is located on a slope and once you drive up, though the office is to the left, there is mostly handicap parking. The hotel is older and only the vending machine by the office/check-in is functional. If your room is away, you may want to pick up a drink first. The room was spacious, but very dated and there was no coffee pot in the room. All was bare minimal.
Loved this hotel, the room was perfect and clean. Stayed for 3 nights because it was great. The balcony and the extras in the bathroom were a bonus. The parking lot was also a bonus. The staff were all so nice too. Thank you!
This place was terrible. The bed was uncomfortable (really hard, only feather pillows that don’t support your neck). The service was subpar. The reservation said it included breakfast which they just chose not to serve. There is a general dinginess to this place like it hasn’t been updated in years. It was so bad I checked out early from a nonrefundable reservation.
Want to give thanks to Pil from the front desk. He was very helpful to my friend and I when we were staying here. He to care of us when we need help from changing rooms since we need to stay another couple of days. He was very considerate and understanding about our situation. And offer to help if we need anything else.
My daughter and boyfriend came to California for her birthday. They left last night for dinner and unfortunately left their room key in room. They called repeatedly the emergency 24 hour number for hours!!!!!!! Finally at 7:20am this morning they were let into the room and was told "it was their fault" ... Even though the security guard never showed up to work. They also had called the other hotels owned by these people and even though they answered not one was willing to help. Where is the owner or manager? My 22 year old had to sleep in the car in LA!!!!! Very unprofessional. I get accidents happen but how about some decency and at least offer an apology! Yes she is upset, she was scared to death sleeping in her car for 9 hours! Your responsibility to make sure your workers show up! If they don't they you do it. That's what managers do. I own a business, I know. Customers first. Next time have a little empathy and compassion. It goes a long way. …
I booked this hotel for a week long stay. EXTREMELY limited front "desk" hours -- was told I could check in only after 8am, and I've never seen anyone there after about 3pm. The rooms are sparse, the walls are very thin, and you can hear (and smell) other guests all the time. All this culminated on the last night when I got locked out of my room around 11pm. There is a phone number listed for after hours "security" but no one answered all night. I saw another guest show up with luggage in tow around 1am who was also unable to into contact with anyone or enter the hotel. It's now nearly 7am and still no response to my repeated calls and messages.
After learning that I would need to head to the Hollywood area of LA for a last-minute business trip this past November, I began looking at hotels in the $75-150 price range. I didn't expect to find luxury properties, but I *was* hoping I would find somewhere safe and clean. I also wanted to stay somewhere with a boutique/local feel, as opposed to a major chain (which would give me the same experience I could get anywhere on the planet). Of the dozens of properties I considered, The Hotel Hollywood seemed to be my BEST bet for those requirements. After staying there this past November, I am confident that it was. I was there to attend some music industry-related functions at a West Hollywood studio and at some concert halls (including the Fonda Theatre and the Palladium). To that end, the location was absolutely perfect. For those interested, it was also near the Walk of Fame, within close driving distance of some other tourist locations, and also just a short walk away from plenty of bars and restaurants (albeit fairly "mainstream" ones). The location felt safe as well. As for the hotel, it lived up to its billing of being clean and charming. Make no mistake - the room was TINY, but it's more than sufficient for a single traveler (or a couple) that doesn't plan to spend the entire trip in the room. Comfortable beds, clean bathroom, a fridge, etc added to the appeal. The staff was also extremely nice and pleasant, but it's worth noting that there is not a 24-hour front desk attendant (which was unusual to me - but it's perhaps normal for boutique and B&B type hotels). Only three major weaknesses preventing the five stars: 1) The Wi-Fi was terrible - which was problematic given that I was on a business trip and needed to write articles and connect for Zoom chats. I don't know this for certain, but it truly felt like there was essentially 1 router/connection for the entire hotel - so it was reasonably fast at times but unusable at others (in comparison to major chain Wi-Fi, which is never lightning fast but usually consistent all day). 2) Although the staff members were all extremely nice and charming, at least one seemed to lack the "local expertise" travelers may be hoping for. I wanted to watch a big boxing match one night prior to heading to a show I had to cover, and I asked a staff member for guidance on a local sports bar that might be showing it. His advice was to Google it - which of course pulled up Dave & Busters and Buffalo Wild Wings but nothing "local" that I could only experience in LA. Still, those are very small gripes for what was an otherwise wonderful stay. 3) The walls are definitely a bit thin. It wasn't a problem for me at night (the rooms near me were luckily either quiet or empty), but I did hear plenty of neighbor chatter one afternoon.…
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