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Extended Stay America - Los Angeles - Woodland Hills

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Extended Stay America - Los Angeles - Woodland Hills
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101 Reviews from our TripAdvisor Community

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Showing 97: English reviews
Palmdale, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay and one of the main reasons for my review is the staff. The hotel needs updating but everyone was always friendly. Stay america is not like other hotels but we got what we needed and were comfortable. I suggest replacing the carpets and common areas need updating. Again staff was great, would reccomend.

Helpful?
Thank j3cab
00esa, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Our entire team here at Extended Stay America - Los Angeles - Woodland Hills would like to thank you for writing about your enjoyable stay with us. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are... More 

Norman, OK
Level Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Avoid at all costs! The owners should be ashamed. Says it is non smoking. But, we smelled smoke in the middle of the night. Found cigarette butts on carpeting in hall outside of our room that were never cleaned up. The pergo fake wood floor that is next to the third floor elevator is buckling and a trip hazard. Our... More 

Helpful?
Thank fairwayBarbie
00esa, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

It is never easy to read this type of review as we never want to disappoint one of our guests. We work hard to create a home away from home environment and we want all of our guests to arrive to a clean and well maintained suite. We missed the mark and we apologize. We will build upon your comments... More 

1 review
1 of 5 stars Reviewed 4 weeks ago

Amenities were spartan. Security was very questionable. It was touted as a smoke free hotel but all the corridors smelled of smoke. The room had paint and plaster peeling off the bathroom wall. There is no night staff and noise is a problem at times

Helpful?
Thank RichardM7266
00esa, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

The safety and security of our guests and employees is a top priority. We apologize for the less than fresh smell as we do have guests which do not adhere to the non smoking policy we have established. Additionally we know that a good nights sleep is vital to a successful day and we are sorry for the disruption from... More 

Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed August 12, 2016 via mobile

So myself and my uncle just checked in and should I start with the dirty sponge in the sink or the hair left in the bathroom sink. Or maybe start with the incompetent front desk employee who stated it was a two bed room and upon discovery it was only a one bed room. And when asked why she said... More 

Helpful?
Thank Fred B
00esa, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Thank you for being our guest and for leaving feedback. I am very concerned about the lack of hospitality shown to you from one of our front desk staff members. This is not the first impression we like our guests to start off their stay with. I assure you a "rude" staff is not acceptable and I will be working... More 

Cairo, Egypt
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 10, 2016 via mobile

Not everything shine is gold, picture or fliers can trick you. Hotel looks big and nice from outside. When you stay you will discover bad smell in the corridors or even in some rooms that with carpet. Policy is house keeping once a week, that was never done during nine nights stay. Staff has lack of experience to solve any... More 

Helpful?
1 Thank heshamseada
00esa, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Thank you for sharing your feedback. While we regret to learn there were aspects of your stay that were less favorable and the service unlike what we are known for, and that it detracted from your overall stay. We never want our guests to be disappointed, and it seems that our housekeeping team has some improvements to make to ensure... More 

Copenhagen, Denmark
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed July 21, 2016

Due a mistake of booking a wrong hotel - my kids and me where forced to take whatever we could find - and we ended up at Extended Stay - which luckily was only for a short and not an EXTENDED stay. Room was a clearly a smoking room, check-in was a disaster, room was not only a smoking room,... More 

Helpful?
1 Thank Geranium_RasmusJN
00esa, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Please accept my apologies for the issues you experienced leaving you with a negative impression of our hotel. I am sorry check-in was not a quick process for you and your children. Because we are an extended stay property, we have both smoking and non-smoking rooms, and the only room available when you checked in was for smoking guests. I... More 

1 review
2 of 5 stars Reviewed July 1, 2016

I am in my room. The floor of our room is filthy not swept or mopped (its laminate) after last guest. In fact some of their garbage is next to nightstand. There is a huge puddle of water in front of our air conditioner. The room is far from being fresh. My husband was very tired after driving so he... More 

Helpful?
Thank Nancy B
00esa, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Dear Nancy, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made to solve these problems... More 

New York City, New York
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed June 27, 2016

The man at the desk told me about the convoluted process of evicting guests who had moved in and stayed without paying. In the morning, 2 cops were taking a statement from guests in pajamas at their police cruiser. A bunch of cutlery and the dishwasher tray were on the floor by my door as I checked in. I guess... More 

Helpful?
Thank Matthew D
00esa, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Thank you for taking time to share your experience. We sincerely apologize for the isolated incident you experienced during your stay with us. We want all of our guests to have a positive, memorable stay and we work hard to deliver upon our goal. The housekeeping team has been notified, and have committed to pay attention to the details to... More 

Manitowoc, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 25, 2016

My husband was scheduled to stay here for two weeks. After reading the reviews we were a bit unsure of the hotel, so he checked out the room before he checked in. I received a phone call from him with-in 5 minutes asking me to find him a new hotel. My husband said the room did not smell very "fresh."... More 

Helpful?
Thank MissFitz1
00esa, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Thank you for your recent review. I am sorry you decided to cancel your reservation with us before we were able to talk with you. We could have possibly moved you to a quieter section of the hotel away from the Freeway, and we would have made every effort to satisfy your requests for a clean, comfortable and quiet suite... More 

Las Vegas, Nevada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 22, 2016

Hotel is large, offers small breakfast with coffee, oatmeal and packaged muffins. Coffee is not always refilled promptly. No dishwasher in rooms. Nice television but limited cable channels offered. Parking is convenient and free. No swimming pool

Helpful?
Thank BobbyVineyard
00esa, General Manager at Extended Stay America - Los Angeles - Woodland Hills, responded to this review

Thank you for posting your feedback of Extended Stay America - Los Angeles - Woodland Hills. It is a pleasure to read about the service you received from our team. We are also happy your overall visit was satisfactory and that you liked our parking facility. We appreciate your constructive comments which will help us improve our service and facilities... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Los Angeles - Woodland Hills

Address: 20205 Ventura Blvd, Los Angeles, CA 91364-2551
Location: United States > California > Los Angeles
Price Range: $117 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Woodland Hills 2.5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Extended Stay America Los Angeles / Woodland Hills Hotel Los Angeles
Los Angeles Extended Stay
Extended Stay Los Angeles
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