Overall, we had a pleasant stay although with a few issues. First, the air-conditioning in our room was not working properly. Normally in Jan. this probably wouldn't have have been a problem but it was a warm weekend and our room stayed at 75 degrees. My friend from Chicago was hot! Anyway, that issue was quickly corrected and no problem. Second, as the hotel restaurant was closed due to COVID, we had to order food from outside. The previous room we were in had a mini fridge but the room we moved to, did not, so we had to request that a mini fridge be brought up. Just thought all rooms would have a mini fridge?! Hmm. Anyway, that was also quickly resolved. The final issue which was slightly disappointing was the final check out. The hotel has a TV channel which promotes a hotel discount and free parking for CA residents. I was delighted to hear that as it was a $35 a day charge for parking. However, when we tried to check out, they explained that the offer was only valid for those that had originally set up the reservation with that promotion. That was disappointing to hear as I assumed they could just quickly modify that. It seems like it would have been a nice gesture for customer service and especially given the other issues with the stay. Overall, my stay was fine but the check out experience could have been better.…
Downtown LA - been here several times for business before Covid, so the location is exactly what I was looking for. there is a great choice in the area, but this was my first time at The Figueroa after a recommendation - and it was a good one. It is always welcome when historic properties synthesize the traditional with the modern - and this hotel balanced that. Moreover, in the Covid environment, there are ample outdoor places to hold meetings, bring in food or just have a drink. Great spot, great design, great service.
This hotel is absolutely wonderful! Not only does the hotel have this warm/comfy feel to it! The staff "puts the cherry on the cake" from the front staff lobby to your wonderful security team makes me feels safe and always willing to come back!! Thanks again for your wonderful services!!!
Was very impressed with the changes in the hotel. The pool side is beautiful and the staff at the restaurant were wonderful. Only complaint was a peculiar smell that emits from the floors once we get off the lift. But overall a beautiful place!
What a pleasant change from my last visit. Beautifully refurbished. The only thing that could change is a peculiar smell that comes in when we get on to the floors of our rooms! But over all I would go back to the hotel in a heart beat!!!
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