- Understaffed, and service was hit or miss. The person at the front desk was playing games with me when I checked out about letting me back into the room to use the bathroom. - Didn't sleep well at all over the two nights I was here. The mattress was like a cheap spring mattress and just bad. There were people shouting down on the street late at night and it was very loud in our room despite being on the 8th floor. - WiFi access was hassle free. - The hotel was clean enough. Overall, the place is nothing special. I got mislead by all the pictures I looked at depicting this fashionable boutique hotel, and it was very mediocre. I will not be staying here in the future, and I would not recommend this hotel.
I was born and raised in Los Angeles. I love the city, I love visiting DTLA. My stay was during Covid. Just wanted a couple get away not far from home. Unfortunately we were not able to enjoy the rooftop bar, restaurants, and pool, as Covid restrictions were once again heightened. There are so many food options nearby, and so much to see around town if you're okay with walking. The room was cute, hip, quaint. Great big windows to city view. No ice.
Flew into LA to start work Monday. I needed a rapid covid test in order to begin work. Spent the morning looking at my phone in confusion as it seemed impossible to secure an appointment without being an LA resident (i’m not yet). Called the front desk and asked to speak with the concierge. Natalie listened to my request and called me back in 15 minutes ready to assist me make an appointment. Truly grateful.
This is one of my favorite hotels in DTLA. It’s different, quirky, customer friendly. I stayed during COVID-19. So I miss the activity and people at the bars and restaurants at the Freehand. It’s vibrancy is all part of its charm. If you don’t want to stay at a chain and you looking to stay somewhere with a real experience, Freehand is your spot.
The location is amazing, literally a minute walk from a Wholefoods, CVS, and Dunkin Donuts. Target was like a 5min walk away and little Tokyo was a 7min drive away. There are a lot of convenient things near by however, the security is no where to be seen once you step foot literally right outside. There are a bunch of creepy dudes outside asking for things, just roaming around. The place does a great job to make you forget you are in downtown where there's a lot of bums but once you step foot outside it's over. The bedroom itself was so comfy and clean! We got a king size bed and it was really comfortable. The bathroom was a great size in my opinion, nothing cramped. The bathroom is all tile and the staff does a great job to making sure small details like the grout are clean. It's honestly a great place to stay at if you're just doing a small one or two night stay.…
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