Excellent, stayed in 4-bed dorm. Very clean throughout and serviced each day. Quiet side of the building. Beds and bathroom as expected, no complaints. Close to everything downtown, close to Whole Foods, Target, central library etc. Can recommend.
When arriving at the hotel (at 3pm for check-in) our room was not ready, the First Lady we spoke to at the desk (a manager I think) was very unhelpful and basically told us to wait. At around 3.30 our room was not ready (we were going to stay in a shared room) so we approached the desk again however this time was talking to a man (I think his name was Tom) who said he would look into it. At around 4 we went to speak to him and he was very apologetic, arranging a free upgrade for me and my friend to a top room floor with free drinks, which was amazing!! He was so lovely and caring with his service, defiantly a credit to the hotel. There are plenty of bars around the hotel and it’s in a lovely area with a metro close by. I feel if the man was not theta to assist us then the review would be very different as the other people at the concierge seemed uncaring and uninterested. Would 100% recommend for the views, the state of the art rooms, and local connections The room we got moved into was lovely, and there were amazing…
we arrive at the deskt to do our check in, we were just waiting in line and the manager was just standing there without saying anything, like "Give just one second i am into something or so" he was just sitting, from time to time watching his computer till I finally step up and we could make our checkin. Also I did put my card on the online check in in order to not put it on site, so what is the point of leaving my card details online? We were 2 people, he gave us one good card for the room but the other did not work. The next day when we went to the lobby and ask maria to check this for us (Also plenty of complaints for her, but I will go into that in a few momments) she yell at us asking us "wher did we get this card as it was from another room". When we went to fix our room card, Again, now it was maria just watching at her computer without telling anything to the people that we have been in line for a while. The guys in front of us were asking for some kind of deposit refund that she could not handle so she ask for the manager, so there were 2 people working to resolve one case (she was just yawning seeing how his manager was trying to solve the issue while there were people waiting to resolve simple issue, definitely maria does not have the skills to work in hospitality. When, after waiting for a long time and seeing that she was simply not doing anything, I asked her if she could help us, to which she replied that she was busy. I waited again, suddenly someone from the line approached and asked her for something and she simply attended to him, to which I asked her if she could help us now because we were first, to which she responded by saying that we should be in line, which is It makes me think that she has no idea what is going on around her since we had been in front of her in line and talked previously. I don't know if this person is simply incompetent, rude or racist, but I certainly saw many people dissatisfied with his attitude and service.…
Such an amazing stay from the arrival until the departure. The GM and his staff should be applauded for this gem in the middle of downtown Los Angeles. Walking distance from tons of bars and restaurants if you want the feel of the city. On the flip side you can escape to their scenic rooftop if you want tropical feel with amazing views.
I saw this as a hotel extension when booking a flight from Australia. It had to be reasonable if the airline approved of it. As I arrived near midnight and left @7am, there was little I got to experience other than a comfortable bed, a warm shower, and a fabulous view from a high floor. The same guy who checked me in was still on the desk when I left. The valet-parking guy (I had no car) was still on duty, too, and helped throw my luggage in the Uber. Their room was comfortable. Their staff were excellent. Definitely an option next time I get to LA
Stayed in 8 person hostel room. Did also see a 4 person hostel room and thought 8 person actually seemed better. Despite it having more people, it was a bigger space and felt less enclosed. As hostels go, seems the best you can get. Rooftop pool and bar a real attraction, paradise up there and plenty of socialising to be done. $19 per cocktail though, but I assume this is LA prices.
For a family group this is a really bad option. We booked the private quad and even being a group of 3 it was too small and uncomfortable. I cannot imagine being 4 and strangers. The room is small and poorly equipped (no hand towels, no shampoo or conditioner , no hair dryer). The door to the shower didn't close properly. The bed linens are very basic just one flat sheet and one light throw each. Luckily it wasn't a cold night. No closets either. Our staff had to stay in the luggage. The beds are noisy at the lightest movement. I really think for the price we paid there are much better options. The only good part is the location and the building in general is very beautiful. Maybe for a group of friends is a decent option although the cost is not like a youth hostel at all.
The room was fine, more or less what was expected. The mattress left much to be desired though, hard and unforgiving which led to a fair amount of back ache and stiffness in the morning. Halfway through my stay they decided that the lobby was now an extension of the restaurant/cafe and that no one could have outside coffee, food, snacks, etc. in the area. Definitely a weird move considering the clientele is mostly younger people looking to work remotely and their coffee/food offerings are mediocre at best. The big issues arose when it came to the rooftop bar/pool area. The situation around getting chairs at the pool was beyond frustrating, especially as a larger person. I was given the run around on their extremely specific seating rules (can't hang out at the bar area while waiting for a pool chair apparently, even if you're planning on buying drinks in both places) and then eventually put on a waitlist, however the hot girls behind us were sat immediately at the pool. Upon returning when I was told it was my turn, my girlfriend and I were told that we could only have one chair to share and that it wouldn't be facing the pool. After being led to the chair we were told that it was soaked through with water and that there was nothing that could be done about it. After being seated the wait staff came over and asked "how are you?" and I replied "not great" we decided to leave. I made my dissatisfaction known to the hosts with a hand gesture and went downstairs to explain the situation to the manager. Upon explaining the situation to the manager, he called over four security guards even larger than myself as a clear intimidation tactic where they tried to gaslight me into believing that I had caused a scene on the roof deck and had verbally assaulted their staff. It was clear that they were trying to provoke some sort of confrontation from me, likely trying to get a physical response out of me. After all of this, the manager decided to give me a reservation for the next day as well as free drinks during my time at the pool, but continued to have the security staff stare me down for the duration of the interaction. Following my stay I was sent an automated email asking to fill out a survey, I filled it out detailing many of the things I wrote here, stiff beds, rude staff, intimidation tactics, etc. I received a prompt reply from the do-not-reply automated survey email address again trying to act like I had verbally assaulted their staff and that I had also subsequently been banned from the pool for the remainder of my stay, conveniently forgetting when they not only gave me further access but reserved said access for me and provided drinks on top. I'm sure that this review will warrant a VERY similar response from the hotel, they might even continue to twist the story further since their take on it has gotten more intense every time they try to tell it. TLDR; staff is rude and discriminates against guests based on size and weight, rooms are fine but lack comfortable beds, pay the extra few bucks to stay at the Ace.…
Staff was SO friendly starting with the valet parking guy Kevin. Adorable place, amazing food, view & pool. The room was a tight fit but it was adorable - kids loved the bunk beds & I love the old Art Deco building :)
The room was clean and there were no major problems. However the medicre rating given was because the safe in the room didn’t work, and during our stay of 4 nights, we told them about this every day and it was never looked at. The lighting in our room was also atrocious, with the curtains closed, even with every possible light turned on, you could barely see. Also $50 dollars to park your car there overnight when there is a car park round the corner that charges $10 was extortionate.