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Room & Suite (559)
Dining (119)
About
#53 of 409 hotels in Los Angeles
Location
4.5
Cleanliness
4.6
Service
4.3
Value
3.8
GreenLeaders Silver level
JW Marriott Los Angeles L.A. LIVE sets a new standard for luxury. Showcasing unbeatable placement in the heart of downtown, only steps away from the excitement of L.A. LIVE, the Convention Center, Microsoft Theatre and STAPLES Center, our hotel is ideally suited for both business and leisure travelers to Los Angeles. Our hotel rooms and suites feature luxury bedding, a flat-screen TV, an ergonomic workspace and a marble bathroom; many rooms offer magnificent downtown views. Savor fresh local fare at our on-site restaurants, pamper yourself at our spa or relax by our sparkling outdoor pool. Those seeking a remarkable destination for a business or social event here in downtown Los Angeles can take advantage of 135,000 square feet of versatile, contemporary venue space, as well as knowledgeable planning and catering teams. Along with placing you moments from L.A. LIVE, our hotel is convenient to the University of Southern California and Dodger Stadium. Luxury abounds at JW Marriott Los Angeles L.A. LIVE.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Evening entertainment
Car hire
Valet parking
Paid private parking on-site
Free wired internet in the business center
Paid wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Vending machine
Poolside bar
Tennis court offsite
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Facial treatments
Foot bath
Makeup services
Manicure
Massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Dining area
Interconnected rooms available
Room service
Safe
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
City View
Languages Spoken
English
Location
Full view
98Great for walkers
Grade: 98 out of 100
56Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
Contact
900 West Olympic Boulevard, Los Angeles, CA 90015-1338
Getting there
PicoLos Angeles Metro Rail7 min
7th St/Metro CenterLos Angeles Metro Rail11 min
Rental CarsSee rental cars from $22/day
2686Reviews62Q+A100Room tips
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Outstanding hotel and service. You won't pass by a single employee here who does not give you a welcoming "hello" or "good morning" or offer you assistance: from the front desk, bell hop to the cleaning services. The room was clean, organized and very comfortable. They have a classy quick grab deli in house and it's location is perfect for Los Angeles. Special kudos to bellhop Rodolfo who personally moved our heavy boxes to the Convention Center for a show I was doing this weekend. For just $40 the Marriott allows their bellhop to move your boxes/luggage off site to the convention center. I do shows throughout the nation and have NEVER had service like this. This saved me from hiring a Uhaul or doing the work myself. Best money ever spent. This is a classy hotel and I'll definitely stay here in the future.…
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Date of stay: December 2022Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Executive Office, Other at JW Marriott Los Angeles L.A. LIVE
Responded yesterday
Thank you so very much for taking time to review your experience at our hotel and your wonderful feedback. We are thrilled that everyone you encountered was friendly, courteous and helpful. We love to hear when one of our team members has truly gone above and beyond – so thank you for sharing your story! We look forward to welcoming you back very soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
LA downtown has many hotels but here is a hotel that has true 5 star standards. It is clean, safe and the staff are very polite and affectionate. From the valet’s to the front desk staff, and above all the house keepers. I was checked in by I think Tie who was pleasant. I left my bags with the concierge and left as I did not need my room immediately. I am a Gold elite member with severe feather allergies. There was a small mess up with room assignment. Which was fixed immediately by the rooms operation manager PJ Maldonado. Mr Maldonado went above and beyond and was simply wonderful. He obviously knows the true meaning of service recovery. He kept me with the Marriott brand. But was an incredibly nice person and knows how to keep the customers happy. I just explained my situation to him. Goes to show people understand you. He was soooo understanding. But then I encountered my housekeeper everyday and she was awesome and a big kudos to her. I thanked her everyday . A big kudos to her (room 1067 aug 14-19 2022) . The front office staff Rosa who also checked me out was so polite and pleasant and sweet. The hotel was awesome. Theeee place to stay in LA…
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Stay here parking is also awesome. You can text before for them to bring your car. Try to get a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Executive Office, Other at JW Marriott Los Angeles L.A. LIVE
Responded Aug 29, 2022
Thank you so very much for taking time to review your experience at our hotel. We are thrilled that everyone you encountered was friendly, courteous and helpful. We love to hear when one of our team members has truly gone above and beyond – so thank you for sharing your story! We look forward to welcoming you back very soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel a bit worn and beat up. Disappointing. Rooms need attention as they are not well kept. Overall property has seen better days. Good location for USC and Convention Center, Crypto Arena events but time to paint and replace carpets. Also clean windows. Housekeeping stretched to the point where rooms not well cleaned. Found hairs and stains on areas.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations, Guest Services / Front Office at JW Marriott Los Angeles L.A. LIVE
Responded 1 week ago
Dear Michael, Thank you for your feedback, and please accept my sincere apologies for the lack of cleanliness in the room. This is not typical of our hotel, and we will personally follow up with the appropriate leaders to address this issue. Steps will be taken to correct our shortcomings, and I hope you will give us a chance to regain your confidence in our service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I wouldn’t consider this a “JW” brand because it isn’t up to JW standards. The ONLY good thing is the location if you have an event at LA LiVE I’m a high status elite with Marriott.I must have gotten their worst room with views of construction,air conditioners and every other mechanical machinery They don’t recognize elites and they tell you NOTHING about lounge hours ,etc I didn’t have basic essentials in my room - like hot water,amongst other things It’s a little difficult to get ready for an event when there’s only cold water in the shower . I stayed here because JW is usually a higher end hotel with great staff but not at this location. It’s like a cattle call Try the Ritz next door if you’re expecting good service and a hot shower
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Date of stay: November 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kellen Asai, Guest Services / Front Office at JW Marriott Los Angeles L.A. LIVE
Responded 4 weeks ago
Dear janedP2860TZ, We would like to thank you for your honest feedback for your recent stay. Your experience and opportunities described have been communicated to our hotel leadership teams. Our hotel staff takes pride in serving all of our loyal guests and we apologize for not providing the service that is up to your and our standard. Thank you gain for taking the time to share your experience, please feel free to reach out us directly at 213-765-8600 if we can provide any further assistance
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let me just say...my stay actually started off with an issue, but this was promptly resolved and it turned into the best stay at any Marriott property I've had. Abelino, Kellen, and the entire staff took phenomenal care of me (twice)! I had just booked a couple of nights here. Had a stay lined up at another Marriott property. Had such a phenomenal stay that I came back and they upped the ante and took even better care of me the second time around! I was having knee surgery and was having my first couple of days of recovery at the hotel and they really anticipated my needs and made things comfortable. They truly understand the guest experience and how to treat elites. I cannot say enough wonderful things about the staff and the property. The location is amazing and the rooms are tremendous too. They have excellent on property amenities as well (check out the fitness center especially). This is now my favorite hotel and will be the one that I book my stays at in the future. Highly recommend this hotel to everyone and especially fellow elites.…
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Date of stay: October 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Executive Office, Other at JW Marriott Los Angeles L.A. LIVE
Responded 4 weeks ago
Thank you for the wonderful feedback. We are thrilled that everyone you encountered was friendly, courteous and helpful. We love to hear when our team members have truly gone above and beyond and will share your comments with our Ladies and Gentlemen – so thank you for sharing your story! It was our pleasure having you as our guest, and we look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This property is decent. However, there are a couple of issues that need to be addressed. Rooms: clean and comfortable, though for some reason I was placed in a fourth floor room where the sole window had half of the view obstructed by a decidedly unaesthetic metal bar. Hopefully the metal bar is temporary on account of construction, and not something that unfortunate guests will have to deal with over and over again. Food: N/A, didn't get a chance to try it out. Service: This is where the hotel needs to get its act together. The hotel is a convention hotel. They should know to staff during peak convention hours such that guests aren't waiting in line for an hour to check in. They also need to improve their process of notifying guests when rooms are ready (they asked for a phone number but... never called, had to go back to check). Finally, they need to improve service recovery when rooms are not ready by the official check-in time; a F&B voucher or lounge access would go a long way to compensate guests for not having their room at the promised time. This hotel has the potential to be a good hotel. But it won't get there without major investments in service, which they should know as a JW.…
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Date of stay: September 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kellen Asai, Guest Services / Front Office at JW Marriott Los Angeles L.A. LIVE
Responded 4 weeks ago
beeaed, Thank you for taking the time and effort to provide genuine feedback on your experience staying with us for one of the conventions in downtown Los Angeles. We apologize for falling short of your and our standards during your stay, the feedback you provided is valuable for us to bring back to our teams and address with our leadership. Thank you again for staying with us and providing your experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was here for a large conference, beautiful comfortable hotel. However, when a large number of people got out of the conference the elevators couldn't accommodate the size if the group. It took 20 minutes to get an elevator and it seemed not all elevators were running. More important was if you're in a room that faces the street it's so loud at night. Was hard to sleep due to all The traffic. Bring ear plugs if you plan to sleep. The downtown la traffic is loud
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations, Guest Services / Front Office at JW Marriott Los Angeles L.A. LIVE
Responded Oct 24, 2022
We value your feedback as it helps us learn from our errors and prevent future reoccurrences. We hope you to have the opportunity to welcome you back and show this experience was not the norm.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enjoyed a very charming weekend in Los Angeles. I needed a nice getaway without a plane ride. The J.W. was satisfactory. The hotel staff provided great, personalized service. The property was sold out due to USC homecoming however, I was still remembered by name. I'd like to shout out Natalie, who initially helped me, yet I was not prepared to check in at the time. A shout out to Lauren, at check in, as well. Both ladies handled the busyness in the lobby with ease. I appreciated them both for taking their time with me and not making me feel rushed. Kiersten, my hostess, while dining in the Glance bar gave great suggestions and service- kudos to her. Unfortunately, a major downfall to my stay was valet service. They went through my armrest and trunk. My car charger was unplugged, which I've never done myself accidentally in over a year. Also, another item in the armrest was wrong side up. In my trunk, the silver hooks used to lift the faux bottom to reach the spare tire were up. I've also never raised them by chance and when having my car detailed by others, have never seen them raised. Luckily, I've learned to take everything out of my car on regular days, so nothing was taken. However, being a good tipper, this caused me frustration. Their sloppiness was an insult and a warning. I promote solo travel, so this instance was a reminder to hold due diligence for my safety. …
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Date of stay: October 2022Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Guest Relations, Guest Services / Front Office at JW Marriott Los Angeles L.A. LIVE
Responded Oct 22, 2022
Thank you for taking the time to share your recent experience at our hotel. We are so sorry to hear the service you received fell short. Service is a core focus of the JW Marriott brand and is certainly something we strive to provide in a manner that exceeds expectations. We are constantly working with Ladies and Gentlemen on their service levels, and we look forward to welcoming you back and demonstrating a much better customer service experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very poor experience. Ramone kept trying to rectify all the mistakes but by the team not “getting it right first time” creates the memories. It is unacceptable to not have the accessible room which we booked 12 months in advance. It is not acceptable to have 1 dirty towel and not acceptable to have just 2 cups when the room is booked for three. There was no bedside table on “my” side of the bed. It is not acceptable to be lied to about the Handicapped WAV which was booked via Reception, the night before. This put the Uber driver (of a non accessible vehicle) in a very difficult situation and put my profoundly disabled son’s safety at immense risk, as well as cause issues getting to the airport in time. It is not acceptable to try and charge me for parking when it was obvious we did not have a vehicle. …
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Date of stay: October 2022
Value
Location
Service
Room Tip: Take the pressure of Ramone and avoid
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relations, Guest Services / Front Office at JW Marriott Los Angeles L.A. LIVE
Responded Oct 15, 2022
Thank you for taking the time to share your recent experience at our hotel. We are so sorry to hear the service you received fell short. Service is a core focus of the JW Marriott brand and is certainly something we strive to provide in a manner that exceeds expectations. We are constantly working with Ladies and Gentlemen on their service levels, and we look forward to welcoming you back and demonstrating a much better customer service experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is terrible, all staff are racist. We rented 2 rooms include breakfast, but they charged us 193,82$ more, after we left, although we didn't use any thing or other service . My son call them 3 times and sent several emails, but they ignored. We will never come back to any Marriott in the world!
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Date of stay: July 2022
Rooms
Cleanliness
Service
Room Tip: Never choose this hotel. The price is so high, the service is so terrible!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relations, Guest Services / Front Office at JW Marriott Los Angeles L.A. LIVE
Responded Oct 14, 2022
We are so sorry to hear your experience wasn’t exceptional and would like to get some additional information from you. Please feel free to contact our Guest Relations office directly at 213.765.8600
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$306 - $470 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaLos AngelesCentral L.A / Downtown
NUMBER OF ROOMS
878
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Claim Your ListingJW MARRIOTT LOS ANGELES L.A. LIVE - Updated 2022 Prices & Hotel Reviews (CA)
Frequently Asked Questions about JW Marriott Los Angeles L.A. LIVE
Which popular attractions are close to JW Marriott Los Angeles L.A. LIVE?
Nearby attractions include Staples Center (0.2 miles), GRAMMY Museum (0.1 miles), and Microsoft Theater (0.06 miles).
What are some of the property amenities at JW Marriott Los Angeles L.A. LIVE?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Los Angeles L.A. LIVE?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Los Angeles L.A. LIVE?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Los Angeles L.A. LIVE?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to JW Marriott Los Angeles L.A. LIVE?
Conveniently located restaurants include The Original Pantry, Yard House, and The Palm - L.A. Downtown.
Are there opportunities to exercise at JW Marriott Los Angeles L.A. LIVE?
Yes, guests have access to a pool and a fitness center during their stay.
Does JW Marriott Los Angeles L.A. LIVE offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Los Angeles L.A. LIVE?
Many travelers enjoy visiting Angels Flight Railway (1.0 miles), El Pueblo de Los Angeles (1.7 miles), and Hollyhock House (4.1 miles).
Does JW Marriott Los Angeles L.A. LIVE have any great views?
Yes, guests often enjoy the city view available here.
Is JW Marriott Los Angeles L.A. LIVE accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.