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Extended Stay America - Los Angeles - Long Beach Airport

Traveler (30)
Room & Suite (37)
Dining (1)

About

#31 of 61 hotels in Long Beach
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Breakfast included
Free parking
Free High Speed Internet (WiFi)
Laundry Service
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Room features
Air conditioning
Microwave
Kitchenette
Non-smoking rooms
Good to know
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Location

Full view
Contact
4105 E Willow St, Long Beach, CA 90815-1740
Getting there
Long Beach Municipal Airport1 mi
Los Angeles Intl Airport18 mi
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149Reviews
54Photos
2Q+A
32Room tips
Traveler rating
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Popular mentions
Avoid this place at all costs. We booked a room directly through their website and paid using a credit card. At the time of arrival we were told that the hotel has been oversold and that they could not honor our room. They offered to send us to John Wayne airport which is 20
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Response from 00esa, Manager at Extended Stay America - Los Angeles - Long Beach Airport
Responded Oct 8, 2018
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
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1st Visit (Jul 15-24) - Found Blood Stain on the cover, bad smelling in the room and asked to change the rooms over 3 days 2nd Visit (Jul 27-Aug4) - To day is Jul 29th and I asked over 3 staffs to get kitchen stuffs for cook in my room, unfortunately I never get it since my
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Response from 00esa, Manager at Extended Stay America - Los Angeles - Long Beach Airport
Responded Aug 1, 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
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+1
I booked a two full beds room in Long Beach for my mom over Mother’s Day. I requested a walk in shower and a room close to an entrance for my handicap mother. I arrived at 4:15pm to check her into room. The receptionist said she had to do something then left. 15 mins later she
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Response from 00esa, Manager at Extended Stay America - Los Angeles - Long Beach Airport
Responded May 13, 2018
Andrew, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
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The staff was friendly. The room and kitchen was clean and the beds was very comfortable. It was nice and quiet. Good size bathroom with tub. They had small area in the rear of the property if you wanted to bar-b-que. Free WiFi.
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Response from 00esa, Manager at Extended Stay America - Los Angeles - Long Beach Airport
Responded Apr 14, 2018
Kameshia, thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
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Our room was nice and clean, so basically we were happy with our stay. The only inconveniences were that this hotel has problems logging on to their free WiFi with more than one device. We had 6 devices needing WiFi so we had to call tech support to get the connections. Their
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Response from 00esa, Manager at Extended Stay America - Los Angeles - Long Beach Airport
Responded Feb 16, 2018
Blecha, thank you for reviewing us. We are happy to know you and your family liked your clean and comfortable room, but we are sorry for the problem you encountered with the internet connectivity. We have followed up with our engineering team to address this issue. We hope you all will consider returning to stay with us on your next visit to the area. Sincerely, Hotel management
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PRICE RANGE
$117 - $183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america - long beach hotel long beachextended stay long beachlong beach extended stay
LOCATION
United StatesCaliforniaLong Beach
NUMBER OF ROOMS
134
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