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Extended Stay America - Los Angeles - Long Beach Airport

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Extended Stay America - Los Angeles - Long Beach Airport
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100 Reviews from our TripAdvisor Community

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Showing 98: English reviews
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

This is by far the worst "hotel" I have been to. One person works the entire building. There is no housekeeping, and if needed a $10 service charge per servicing. The halls are littered with garbage and areas of the building reeks of marijuana. The staff appears to be under the influence and toiletries are few. Items are delivered in... More 

Helpful?
Thank Mcmillonmya
00esa, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

Thank you for staying with us. At this hotel we value all comments, both the good and bad, as they give us a chance to see how our guests view us and the services we provide. We apologize for not meeting your expectations and for failing to deliver a positive experience. We will use your comments to help ensure future... More 

Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed July 20, 2016 via mobile

I was in town for a high school reunion. Fortunately the location was right next to the event Center. One thing that stood out about this hotel is that it truly does cater to those who extend their stay. I got the impression that this was more of an apartment than hotel. Upon checking in I was told there was... More 

Helpful?
Thank JenDenMythra
00esa, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

We appreciate your stay and for taking time to leave feedback. It's great to read about the enjoyable aspects of your visit. We do apologize for the inconveniences in the style of stay we provide, with the kitchenette and housekeeping services. We hope these services did not hinder your visit to the area and your overall enjoyment or your Reunion.... More 

Travelers are raving about these Long Beach hotels

Long Island City, New York
1 review
2 of 5 stars Reviewed July 13, 2016

Please do not stay here if you are traveling with your family. We experienced drug activity during our entire stay. What was worse, there was a pimp with two of his prostitutes using the hotel to meet John's! What was crazier, the Long Beach PD station can wS literally across the street! The hotel was fine but again... families with... More 

Helpful?
Thank mfrye1
00esa, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

Thank you for your recent review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the situation you encountered during your stay. We also work very closely with the local... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 29, 2016

I wish I could give this ZERO stars. We found bed bugs in our room, complained and the answer we got was "sorry". They didn't move us or ever clean our room. Then we found cockroaches under the sink. The room smelled like mildew and was dirty. The sheets had good stains, probably from previous bug bites. I have travelled... More 

Helpful?
3 Thank Dorothy H
00esa, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

Dorothy, Thank you for your candid feedback regarding your stay at our hotel. Please accept my personal apology for the housekeeping and pest control issues outlined in your feedback and for the minimal concern displayed by my staff. Please know, we have policies and procedures in place to make sure we do not have problems such as this. While I... More 

California
Level Contributor
108 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
4 of 5 stars Reviewed June 20, 2016

I was in Long Beach for a funeral and we needed a place that was close to the funeral area and many of the hotels were booked. Fortunately, ExtendedStay was not only near the funeral area but the price was affordable. My brother and I need a quick room and the customer service was fantastic, the beds were comfortable and... More 

Helpful?
2 Thank kndy2099
00esa, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Los Angeles - Long Beach Airport. It is so nice to read you found your suite peaceful & comfortable, and our location was perfect for your needs. We are glad you were pleased with the service provided by our associates,... More 

L.A., CA
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 17, 2016 via mobile

I expected more from Extended Stay. It has been many years since I stayed at one, and I expected a well equiped room. I was lucky to get the box of tissue. No coffee maker, no hairdryer, just towels, toilet paper, soap and two plastic cups. I get more than that at Motel 6. Heard they have a theft problem... More 

Helpful?
1 Thank Candlelady
00esa, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

Thank you for choosing our hotel for your stay and for your feedback. We appreciate your comments about the cleanliness of your guest suite and the friendly and helpful front desk personnel. However, we certainly apologize for any miscommunication regarding our amenities and our dishware policy. We have hairdryers, certain complimentary toiletries, coffee makers, dishes and kitchen utensils available at... More 

Compton, California
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 13, 2016

First, the bathroom REEKED of cigarette smoke that would not go away despite leaving the fan running. If you want cookware or dishes you have to request them separately from the front desk. There was only soap and one bottle of shampoo/conditioner. No lotions, etc. The T.V was a small flat screen. Any time someone walked up or down the... More 

Helpful?
Thank AuntPatchy
00esa, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

Thank you for being our guest and letting us know about your stay. We apologize for not delivering the experience you expected and for the inconveniences it caused you. In the meantime, let us know if there is anything we can do to leave you with a better impression of our hotel. On a positive note, I am glad you... More 

Long Beach, California
Level Contributor
6 reviews
4 of 5 stars Reviewed May 2, 2016

Staying at the Extended Stay America in Long Beach Ca. has been so comforting at a time I needed it the most. The staff are all so nice and have been very helpful. The rooms nice and clean. It is located in a safe neighborhood and right across the street is the Long Beach Police Dept. I would recommend it... More 

Helpful?
Thank iamtariann
00esa, General Manager at Extended Stay America - Los Angeles - Long Beach Airport, responded to this review

It was our pleasure having you as our guest at Extended Stay America - Los Angeles - Long Beach Airport, and thank you for sharing your review with others online. It's great to read you enjoyed your accommodation, our attentive service as well as ideal location. We thank you for recommending us and look forward to serve you again on... More 

Oklahoma City, Oklahoma
Level Contributor
123 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed March 11, 2016 via mobile

Stayed here on business. No real lobby. No 24 hour staff. Room had nothing. Not even a glass or coffee maker. Hallway smelled like smoke. Breakfast consisted of stale muffins and granola bars. The coffee machine was broken so there was no coffee. I will never stay here again.

Helpful?
4 Thank cerra12
imperial beach
2 reviews
5 of 5 stars Reviewed February 25, 2016

Great location, pets stay free, bbq are area, full kitchen in room, complimentary breakfast and a super friendly staff! I don't know what could have been better for the value. They also have coin laundry and a laundry service on site.

Helpful?
Thank rhianna p
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Los Angeles - Long Beach Airport

Address: 4105 E Willow St, Long Beach, CA 90815-1740
Location: United States > California > Long Beach
Price Range: $107 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Long Beach Airport 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Extended Stay America - Long Beach Hotel Long Beach
Extended Stay Long Beach
Long Beach Extended Stay
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