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The Queen Mary

Traveler (4049)
Room & Suite (1156)
Dining (109)

About

#18 of 61 hotels in Long Beach
Location
Cleanliness
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Value
The historic Queen Mary is home to a 343-room Art Deco Hotel, where guests relive the excitement of cruising in the style of the 1930's without ever leaving port. Now permanently docked, yet still afloat, the Queen Mary is a must-see attraction which offers a variety of historical, paranormal and educational tours, unique shops, meeting & banquet facilities, three award-winning ocean view restaurants, unique hotel rooms and much more. Don't miss your chance to visit an iconic landmark!
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Property amenities
Room service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Free Internet
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Wifi
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Bay View
Hotel links
Visit hotel website
Hotel packages

Location

Full view
61Somewhat walkable
Grade: 61 out of 100
30Restaurantswithin 0.75 miles
10Attractionswithin 0.75 miles
7,578Reviews
115Q+A
100Room tips
Traveler rating
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This is not a hotel review, We took the Glory Days Tour and explored the ship's engine room and decks. My husband's grandfather had come over on the maiden voyage of the Queen Mary in 1936. It was exciting to walk "the very decks" as his grandfather, who died in his 90's in 1977. The photos illustrating the different accommodations brought his voyage to life. He had traveled third class, shared his room with others. As a business man from Plymouth he joined others from other areas of Britain in being given the introduction to this link to international travel. He sailed to NY and then visited family in Philadelphia. The scale of the ship, its wonderful period furnishings and details were brought to life with photos of the celebrities that sailed on her was evocative and vivid. The gorgeous bar was inviting. We shared a drink there. Inexplicably the time capsule spell was broken by a truly GHASTLY sound track of terrible popular music from the 1970's and 80's??? John Mellencamp? Why? When I complained the waitress said they had one CD that they played over and over. Where were the Big Band sounds? Apart from this horrible anachronism we LOVED our visit.
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We stayed on the Queen Mary for one night en route to a cruise through the Panama Canal. Arriving in the evening it was a $90 cab ride south from LA airport but it has an imposing entrance and the checkin process was efficient and friendly. The bedrooms are large with porthole windows and approached down long corridors into the depths of the ship. All the fittings are original and give an impression of what it must have been like to sail on this ship in its prime. The bed was comfortable and the cabin was quiet although the sound of tour groups arriving in the morning did wake us up. We strolled around the upper decks and had an excellent breakfast in the top deck restaurant. We enjoyed our brief stay on this historic ship.
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Response from QM1934, Guest Relations Manager at The Queen Mary
Responded yesterday
Hello, Thank you so much for taking the time to leave your feedback regarding your visit. We are so glad that you enjoyed your time aboard and we hope to see you again soon!
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I stay in the inside room. Its very noisy. Like sleep next to the engine room. The floor is not level, so as the bed. No fridge, light is dark, small table. I would go for motel which is much cheaper. Totally not worth about $200 per night.
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Review collected in partnership with Cancelon.com
Response from QM1934, Guest Relations Manager at The Queen Mary
Responded yesterday
Hello, Thank you for visiting us aboard the Queen Mary. We appreciate you taking the time to review your stay. We apologize for your negative experience as customer satisfaction is a top priority to us. We will direct your feedback to the appropriate departments so we may better improve our services and overall guest experience. We thank you again for visiting.
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Shabby, unkempt, expensive (then they ask for an additional service charge package). Threadbare carpets, it’s really sad to see how run down and shabby the Queen Mary has become. Event museums aren’t left to just decay.
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Response from QM1934, Guest Relations Manager at The Queen Mary
Responded yesterday
Hi Andy, Thank you for visiting us and for taking the time to let us know how your visit went. We appreciate your input as it helps us understand where our services can improve. We aim to make all our guests' experiences a great one and we are sorry that you were not provided with a positive visit.
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Ahoy there! We tried to check in on the Queen Mary at 4pm (the time given on their website) but were told our rooms were not yet ready and they didn't know when they would be. We were promised a call but never got one. When we did finally receive our keys, rooms were in what appear to be their original authentic state (over 80 years old), so don't expect comfort or luxury here: • Walls disturbingly thin, meaning you'll hear everything next door. • Old, stained carpets • Shower height very low & not adjustable (about chest height for someone 6' tall) so all but the shortest of seafarers should expect to struggle. • Not all rooms have windows and the ones that do cannot all be closed, so your room will probably be either too cold or too stuffy. The extortionate prices on board this "hotel" will surely leave you with a sinking feeling; $15 for a tiny pizza from the observation bar and the same for a sandwich, tea and small pastry from the midship cafe should give you an idea. But that's nothing compared to the shipwreck that awaits you on checkout, where you'll be lashed by a cruel $18/night "facilities fee" whether or not you used any facilities, such as the gym (if you see it, you won't). From the height of luxury to the depths of despair, the QM has become more of a boat-hell than a hotel, and is today best visited as a museum rather than a place to stay. The hotel Maya just down the shore looks like a much better bet for accommodation in this area. In summary, a nautical nightmare that left me feeling thoroughly seasick. Visit but don't lodge. 2/5.
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Response from QM1934, Guest Relations Manager at The Queen Mary
Responded 1 week ago
Hello, Thank you for visiting us and providing us with this feedback regarding your stay. We appreciate your input as it helps us understand where our services can improve. We aim to make all our guests' experiences positive and we hope you will give us another opportunity to show true Queen Mary hospitality.
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PRICE RANGE
$115 - $294 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
queen mary los angelesqueen mary californiaqueen mary long beach
LOCATION
United StatesCaliforniaLong Beach
NUMBER OF ROOMS
347
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