Erika_Stebbing has done several photo shoots here. Very large, historic ship. The hotels are great, fresh seafood, fun nightlife. We visit several times each year. Never disappointing and loads of adventure.
We paid for an event that never happened, they wouldn't refund, credit or work with the military. Do not book in this hotel, you will be disappointed. $160 down the drain, there are many of us with the same issue. Plenty of options in the area with better rates and facilities.
We booked early in 2020 for the end of 2020 to stay. They cancelled us in August. Now in December they have still not given me a refund. It took trying to track down several people and finally got an email saying no refunds will be processed for at least 3 mo. Not pleased. They should have refunded me as soon as they cancelled my reservation like a normal honest business would do.
I am a Ocean Liner geek. The Queen Mary is the only remaining great liner available to visit and stay on from the grand era of the Ocean Liners steaming across the North Atlantic. I knew she is well over 80 years old when I decided to stay on her. I booked the Eisenhower suite for over $400 a night for two nights in October. The suite was reflective of the condition of all the public spaces on the ship as a whole. Completely run down and not maintained. You'd think for $400 a night your suites bathrooms would have unbroken toilet seats and wall covering at least mostly attached. The furniture in the suite and the ship in general is extremely worn. The spaces I had access to were also very limited. Couldn't even see the grand dining saloon. Really? Sir Winstons for dinner is okay if you don't think about how much money you're spending for very average food. The people running the ship are much more interested in running a bar and ghost story tour than running a hotel. Peeling paint, rust and disrepair everywhere. The city of Long Beach should take the maintenance of this great ship away from the company running it before it sinks to the bottom and rests in the mud. Save your money, and just visit the ship for the day. …
We booked for two nights and due to coronavirus Queen Mary Hotel have contacted us and cancelled our booking. We live in England and phoning will be a nightmare (cost and time difference) there doesn't seem to be an email address and we're still waiting to be refunded the accommodation cost we have already paid. I regard this as "I can't be bothered attitude" from the company or maybe they're just not good enough to process a refund - they cancelled the reservation, not us.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing