...The Location is Beyond fabulous walking distance to convention center!... Staff, location, restaurant, pool, everything!...

...The location is great, near lot’s of shopping & restaurants...

...The only great thing about this place is the location and the parking (that we had to pay for)...

...Great hotel, very nice restaurant service by Lori and awesome location...

...Front desk beyond NICE!...

...Room was good, comfy bed but lighting a bit dim...

The hotel lobby area is great and fun...

...This hotel is kind of fancy and laid back at the same time...

...Attractive front entrance and lobby...

...In addition to old and unclean room...

...The size of the room was great but lights were dim...

...While we had breakfast, our house cleaner Grisleda cleaned our room each time consistently without fail...

...There were 4 of us in the room but we kept getting only three towels which appears to be a universal problem across hotels...

...The check in process was smooth and the room was actually ready when I arrived early. The room was clean and well stocked...

...I had already checked-in on the app, even chose a room, but was alerted to stop at the front desk... Then to add injury on top of insult, I was not given the room I specifically requested (in the app) so that I could see the water... I called and asked for a new room but was told they were sold out... I could go on, but I’ll end with the shabby accommodations, spots on the furniture, worn carpet and peeling wood in bathroom (that they tried to paint over, rather than replace)... To sum it up, I could have saved myself $100 bucks and stayed at the Best Western or even a Super 8...

...No coffee maker or even a clock in room...

...In house coffee shop, restaurant, rooms fabulous!... We arrived very early and our room was not ready yet it was 10am, no surprise haha...

...He was very courteous, and said be sure to let him know if I needed anything, and if my room was ok...

We stayed here because it was convenient to the San Pedro cruise port and shuttle service to the port provided by Princess... No pen and paper in the room to make notes...

...I was looking forward to try this hotel but I was totally disappointed...

First, when I checked into my room, the toilet had not been cleaned (remnants of the previous occupant remained)... The conference rooms were very cold for the entire meeting and the fire alarm went off multiple times during talks...

...Our room had screws showing on a cabinet in the bathroom that was falling off...

...We got keys to rooms that were already occupied when we checked in at night and walked in on the occupants. Front desk did not answer or relay messages to the room service... Room did not come with a DO NOT DISTURB sign so we could skip room cleaning to be environmentally conscience...

...I arrived rather late and ordered room service, which was delivered so fast I was impressed. This hotel is kind of fancy and laid back at the same time...

...Our room was big, clean and the bed was comfortable. We stayed here two nights before our cruise and one night after our cruise...

...Room not cleaned in day one...

...Very clean rooms and super friendly and helpful staff !...

When in Long Beach, stay at this hotel... The check in procedure was easy, the room was clean, cold and comfortable...

Booked for two nights in July 2022 for an event in Carson since accommodations in Carson were limited... My room had a great view but was dated and worn...

A bit pricy but a top notch hotel... Continental breakfast is $18 but covered by the F&B credit for eligible Hilton Honors members and had an excellent selection of fresh fruit sand pastries...

...And will not advise anyone to stay in that terrible place...

...I think this must have been recently remodeled...

Just like any other Hilton hotel, this is well maintained and the room was comfortable, bathroom nice... We were there for a conference, and food was not that great as well...

Pre cruise hotel stay... Would prefer to pay in US follars as the exchange rate makes things expensive for us Kiwis...

...I called and asked for a new room but was told they were sold out... I paid $264 for just one night (before going on a cruise) and I’m so disappointed... To sum it up, I could have saved myself $100 bucks and stayed at the Best Western or even a Super 8... This place has the Hilton name, but definitely not Hilton quality...

...The bed and pillows are hard as rocks and impossible to get a good night's sleep...

...I have always stayed across the bridge at the residence inn… never again...

...Thank you Hilton Long Beach for a fabulous experience at your hotel...

...Breakfast was very good, but it should be for $50 plus cost... If we take another cruise out of LA we will look for another place...

...I was looking forward to try this hotel but I was totally disappointed...

...The only great thing about this place is the location and the parking (that we had to pay for)...

...What a waste of a sunny afternoon, very disappointing...

Booked for two nights in July 2022 for an event in Carson since accommodations in Carson were limited...

...Christian the manager on duty made sure to check the area of free goodies, including keeping the popcorn area clean and offering my girlfriend and I some complimentary waters... While we had breakfast, our house cleaner Grisleda cleaned our room each time consistently without fail...

...The balcony floor could have been a little cleaner but the room was sparkling ...

...There were 4 of us in the room but we kept getting only three towels which appears to be a universal problem across hotels...

...The check in process was smooth and the room was actually ready when I arrived early. The room was clean and well stocked... The hotel overall was well kept...

Just like any other Hilton hotel, this is well maintained and the room was comfortable, bathroom nice...

...Front desk beyond NICE!...

Very clean hotel, we stayed there for my daughter’s gymnastics competition and the hotel was so prepared to welcome their guests... We booked 2 rooms and both were in excellent shape and well maintained/ cleaned...

My wife and I stayed for a pre-cruise night and found the hotel to be well maintained, clean, and welcoming...

...The shower was NOT hot, like maybe 90 degrees...

...This hotel provided ice water, ice water with lemon, iced tea and bottled water for free... Our room was big, clean and the bed was comfortable...

...Very clean rooms and super friendly and helpful staff !...

...The check in procedure was easy, the room was clean, cold and comfortable...

...Front desk, valet and breakfast staff all incredibly polite and service oriented. Continental breakfast is $18 but covered by the F&B credit for eligible Hilton Honors members and had an excellent selection of fresh fruit sand pastries...

...I’m a Hilton honors member and visited all hiltons in the world. but what the staff did yesterday was horrible, starting from Gessy at the front desk who was rude and doesn’t understand the meaning of hospitality, to the Vallet guy who doesn’t know anything about his job and finally the manager who is unaware of handling angry guests!!...

...As someone who is a manager in customer service, this hotel really know what it means to stay out and provide a memorable customer experience. Hector checked us in and during the experience, he made it his mission to explain each amenity to us including the free shuttle and how to get in contact with the front desk when we need to be picked up... He was friendly, smiled, and even checked in with us from time to time during our stay to make sure we were taken care of... We ate at the restaurant many times, and our bartender Ki, was quick, efficient, and personable... He helped us with getting information about playing games including pool in the hotel lobby - honestly it felt like home... Christian the manager on duty made sure to check the area of free goodies, including keeping the popcorn area clean and offering my girlfriend and I some complimentary waters... He shows us in the lobby where we can get waters each time we feel thirsty... We had breakfast each morning and Jairo was our server each time... His service was consistent every day (four days we stayed) and he smiled and greeted us each morning - I can tell he really enjoys serving people... Anything we needed - he was quick to bring us our requested item... While we had breakfast, our house cleaner Grisleda cleaned our room each time consistently without fail... From Jose (the driver for the shuttle), to Amber consistently managing the process of ensuring that we were enjoying ourselves, to learning about our floor manager Jesse, who had her contact information readily available near the elevators on our floor, to Patty serving us dinners many time and Sofia for being an impeccable host as Patty served us, I absolutely CAN NOT wait to be back!...

...I found a communal microwave by the ice machine which is always a great bonus, especially when traveling with kids. We ate in the hotel restaurant for dinner our first night and Jose was super... The whole pool area is very welcoming... The downsides: checking in was delayed, but the hotel made up for that... There’s also a nice little spread with infused water and cookies, snacks for guests waiting to check in... There were 4 of us in the room but we kept getting only three towels which appears to be a universal problem across hotels...

This was truly the best experience I've had with a hotel in the last 4 years... The check in process was smooth and the room was actually ready when I arrived early... The room was clean and well stocked... They had complimentary tea and spa water, popcorn in the afternoon, and games and pool table for guests... Bravo Hilton Long Beach team!...

...The staff has gone so far and above what we have ever experienced at any other hotel of this kind that we are already planning a trip back to Long Beach to stay here... Thank you for making the start of our vacation so memorable...

...To quote another reviewer: “The hotel management team and staff need to work on the quality of hotel services (reception)…kitchen menu [to] include room service and answering hotel guest’s calls from the room instead of automations.” I wholeheartedly agree. I arrived about 10 pm, after a five hour flight, and the lobby was busy, but the desk staff wasn’t that busy... There were four or five staff, which included the manager, all standing around... The manager checked me in… but let me back this saga up... I had already checked-in on the app, even chose a room, but was alerted to stop at the front desk... When I got there and asked why, I was told that because I’m only a blue level member, I had to first verify my identity before they could grant me digital key access... I called and asked for a new room but was told they were sold out... Then I asked what time the hot tub is open until, no hot tub... Yet another call to the front desk - after talking to the virtual assistant...

Staff Beyond amazing, walk to convention center!... Valet knowledgeable of area beyond nice!... Front desk beyond NICE!... Everyone and everything at this hotel was amazing!... Close to terrace theatre, we were dressed up so took Uber rather than driving or walking quick easy!... We arrived very early and our room was not ready yet it was 10am, no surprise haha... He said he would try to get us one as soon as possible... He took our bags so they wouldn’t be in our car while we went out!... The morning valet can’t remember his name gave us a Ramen recommendation that was out of this world... All the valet.. Frank Alex victor portofino Rafael were Fabulous!... Everyone at the front desk.. Joshua Alex Lloyd were terrific!... I think your valets are your guests first contact the more they know about the area the nicer they are the more welcome your guests feel and safer the guests feel... I also think the nicer and friendlier your front desk are and the more information they can give your guests about the hotel the better the stay will be for your guests!... I stay in 1-2 hotels a week all year long and this hotel by far surpasses the customer service of most hotels!... From the Waldorf to to Ritz this staff is by far the best!...

...Breakfast has its own issues: service was horrible - about 5% full and took forever to get served; ribeye steak either wasn't ribeye or was a poor cut; eggs were severely undercooked and runny; entire staff should be fired...

Very clean hotel, we stayed there for my daughter’s gymnastics competition and the hotel was so prepared to welcome their guests. Impressed with the arrival experience of flavored water, ice tea , hot chocolate and pop corn that were available for guests on a daily Basis and it’s complimentary... Jimmy at the bar was so nice, we ordered food from the bar and it was delicious... The hotel provided complimentary shuttle to the convention center, the driver was nice and friendly ( drove us back from the convention center Friday 2/3 night at 1030pm) the resturant has good selection of food for breakfast and the female server was very helpful and very accommodating ( sorry I don’t remember her name it was Friday morning 2/3) every team member we encountered in the lobby were super nice and welcoming even the security person at night... Nice door staff, the check in and check out staff at the front desk were excellent!!... We booked 2 rooms and both were in excellent shape and well maintained/ cleaned... we kipsu the hotel before arrival for early check in and Joseph was great help...

...Check in was super easy our room wasn’t ready so they held our luggage while we went out to eat...

...I had a fabulous experience at The Hilton Ling Beach, from the minute I arrived, to the time I left. The desk staff was welcoming especially Josh... He welcomed me and thanked me for being a Hilton Honors Member... He was very courteous, and said be sure to let him know if I needed anything, and if my room was ok... I felt like he went over and beyond in delivering great customer service... I have stayed at many Hiltons, and this was the best... Thank you Hilton Long Beach for a fabulous experience at your hotel...

Disappointed during my registration Alex was good but Robert was not accommodating. He refused to give upgrade and I was given a thumbs down not even looking at my face during my conversation... I traveled throughout Southern California and central California but didn’t have any problem with front desk ... I was tired during my business trip all I want is a warm and kind reception very dissatisfied...

...The hot water was out two of the four days I stayed there (4 nights total)... The person at the front desk gave me attitute when I complained about the water...

...The ONE shuttle to the port to catch our cruise was full and had lines for 2-3 hours...

...This hotel provided ice water, ice water with lemon, iced tea and bottled water for free. They even provided free popcorn... They had a coffee station that served Starbucks coffee but they didn't accept the Starbucks App or Starbucks card... Our room was big, clean and the bed was comfortable... The staff here was friendly and helpful and provided great front desk customer service...

...We got keys to rooms that were already occupied when we checked in at night and walked in on the occupants. Front desk did not answer or relay messages to the room service... I had to get a sign from house keeping after the front desk did not relay that request to house keeping...

...Wait time at bar not good enough... Digital key worked but meant you didn’t get gold member water at check in... Barman and coffee shop guys excellent...

This Hilton is amazing, the front desk is very friendly and helpful... I had a need to go to Maya hotel for conference at 7, the shuttle buz was not avialable, the frint desk manager actually help to call a taxi and paid by herself, this is a great experiece, not about money but the curtesey extended...

...Very clean rooms and super friendly and helpful staff ! The hotel are great at looking after you, the lobby had free flavoured water, iced tea and fruit which was a lovely touch... The concierge team are really great and considerate...

...Hector checked us in and during the experience, he made it his mission to explain each amenity to us including the free shuttle and how to get in contact with the front desk when we need to be picked up... We ate at the restaurant many times, and our bartender Ki, was quick, efficient, and personable... He helped us with getting information about playing games including pool in the hotel lobby - honestly it felt like home... Christian the manager on duty made sure to check the area of free goodies, including keeping the popcorn area clean and offering my girlfriend and I some complimentary waters... He shows us in the lobby where we can get waters each time we feel thirsty... We had breakfast each morning and Jairo was our server each time... Anything we needed - he was quick to bring us our requested item... While we had breakfast, our house cleaner Grisleda cleaned our room each time consistently without fail... I mean all around this experience was just impeccable... From Jose (the driver for the shuttle), to Amber consistently managing the process of ensuring that we were enjoying ourselves, to learning about our floor manager Jesse, who had her contact information readily available near the elevators on our floor, to Patty serving us dinners many time and Sofia for being an impeccable host as Patty served us, I absolutely CAN NOT wait to be back!...

...I found the area to be really safe and all the Long Beachy things (Queen Mary, Aquarium, beach) are close by. This is really close to The Pike outlets so you can always find something familiar to eat and do there... There were plenty of family friendly restaurants within a short drive ( 5-7 min)... I think this must have been recently remodeled... I found a communal microwave by the ice machine which is always a great bonus, especially when traveling with kids... We ate in the hotel restaurant for dinner our first night and Jose was super... This hotel actually shares a courtyard with an office complex and we found a nice little cafe for a quick simple breakfast there (Bites)... The hotel pool is on the second floor and that was also remodeled... The whole pool area is very welcoming... The pools is only a few feet deep which is great for kids... There’s also a nice little spread with infused water and cookies, snacks for guests waiting to check in... There were 4 of us in the room but we kept getting only three towels which appears to be a universal problem across hotels...

...The check in process was smooth and the room was actually ready when I arrived early. The room was clean and well stocked... The hotel overall was well kept... They had complimentary tea and spa water, popcorn in the afternoon, and games and pool table for guests...

Just like any other Hilton hotel, this is well maintained and the room was comfortable, bathroom nice...

To quote another reviewer: “The hotel management team and staff need to work on the quality of hotel services (reception)…kitchen menu [to] include room service and answering hotel guest’s calls from the room instead of automations.” I wholeheartedly agree... Then to add injury on top of insult, I was not given the room I specifically requested (in the app) so that I could see the water... Then I asked what time the hot tub is open until, no hot tub... No shuttle service, no free breakfast, no hot tub, no working tv and a manager who basically said “here’s your key” and turned his back... He didn’t even give me the wifi password or offer bottled water (I had to ask another staff member for both)... To sum it up, I could have saved myself $100 bucks and stayed at the Best Western or even a Super 8...

Staff Beyond amazing, walk to convention center! In house coffee shop, restaurant, rooms fabulous!... Valet knowledgeable of area beyond nice!... Front desk beyond NICE!... Everyone and everything at this hotel was amazing!... The Location is Beyond fabulous walking distance to convention center!... Close to terrace theatre, we were dressed up so took Uber rather than driving or walking quick easy!... This hotel is on the right side of the bridge for all Long Beach activities and restaurants!... Staff, location, restaurant, pool, everything!... The morning valet can’t remember his name gave us a Ramen recommendation that was out of this world... All the valet.. Frank Alex victor portofino Rafael were Fabulous!... I also think the nicer and friendlier your front desk are and the more information they can give your guests about the hotel the better the stay will be for your guests!...

...Room was good, comfy bed but lighting a bit dim...

Very clean hotel, we stayed there for my daughter’s gymnastics competition and the hotel was so prepared to welcome their guests. Impressed with the arrival experience of flavored water, ice tea , hot chocolate and pop corn that were available for guests on a daily Basis and it’s complimentary... They had a fountain with tons of rubber ducks and some kids were happy to take some or just play with it, awesome idea and so much fun to see the colorful floating duckies... Jimmy at the bar was so nice, we ordered food from the bar and it was delicious... The hotel provided complimentary shuttle to the convention center, the driver was nice and friendly ( drove us back from the convention center Friday 2/3 night at 1030pm) the resturant has good selection of food for breakfast and the female server was very helpful and very accommodating ( sorry I don’t remember her name it was Friday morning 2/3) every team member we encountered in the lobby were super nice and welcoming even the security person at night... Nice door staff, the check in and check out staff at the front desk were excellent!!... We booked 2 rooms and both were in excellent shape and well maintained/ cleaned...

...The desk staff was welcoming especially Josh... He was very courteous, and said be sure to let him know if I needed anything, and if my room was ok... Thank you Hilton Long Beach for a fabulous experience at your hotel...

My wife and I stayed for a pre-cruise night and found the hotel to be well maintained, clean, and welcoming. Our room was spacious with a nice patio...

...The hot water was out two of the four days I stayed there (4 nights total)... The person at the front desk gave me attitute when I complained about the water... I was not being a "Karen", hot water is kind of needed on a business trip... The gym was decent as well as the food at the bar/restaurant... The pool looked a but dirty but was probably ok...

This is a nice hotel to stay at if you are going out of the port for a cruise... Check in staff were nice and if you want they have a free shuttle to the port... The burgers were very good along with the fries and delivery to the room was quick...

I would have rated this hotel five out of five but the pool area was closed for most of the day for a private wedding... This hotel provided ice water, ice water with lemon, iced tea and bottled water for free... They even provided free popcorn... This hotel has a bar onsite that serves food as well, and both were very good... We didn't visit the cafe across from the breakfast restaurant... The breakfast restaurant was amazing, you choose from the menu or the buffet... They had a coffee station that served Starbucks coffee but they didn't accept the Starbucks App or Starbucks card... Our room was big, clean and the bed was comfortable... We stayed here two nights before our cruise and one night after our cruise... The staff here was friendly and helpful and provided great front desk customer service...

I always stay here before cruising out of Long Beach... I arrived rather late and ordered room service, which was delivered so fast I was impressed... This hotel is kind of fancy and laid back at the same time...

...Front desk did not answer or relay messages to the room service...

...Digital key worked but meant you didn’t get gold member water at check in. Barman and coffee shop guys excellent...

This Hilton is amazing, the front desk is very friendly and helpful...

...Very clean rooms and super friendly and helpful staff ! The hotel are great at looking after you, the lobby had free flavoured water, iced tea and fruit which was a lovely touch... Very relaxing pool area though only 5 sun beds which isn’t enough... The concierge team are really great and considerate...

When in Long Beach, stay at this hotel... Great hotel, very nice restaurant service by Lori and awesome location... The check in procedure was easy, the room was clean, cold and comfortable...

...Attractive front entrance and lobby... They have a decent sized fitness center...