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Hotel Maya - a DoubleTree by Hilton Hotel

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Hotel Maya - a DoubleTree by Hilton Hotel
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1,353 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Maya - a DoubleTree by Hilton Hotel
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Showing 1,303: English reviews
Cheshire
Level Contributor
91 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed May 1, 2015

Initially the 4 blocks of accommodation look like the self catering accommodation you get in the Canary Islands or other Spanish resorts. However this may be the only thing not to like about this place. Mexican flavours of décor and style abound, good attention to detail with fire pits at night and comfy seats all laid out on find sand... More 

Helpful?
Thank CheshireDave33
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for your great feedback. We love that you loved it and enjoyed all we have to offer. Come back again soon! More 

San Diego, United States
2 reviews
3 of 5 stars Reviewed April 29, 2015

The black mold on the caulk line in the bathroom was very off putting. In addition to mold being along the back part of the tub at the caulk line, the upper corner of the wall also had black mold. When I informed staff about the problem at check out, I was told, "Oh, sorry about that." Additionally, there is... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jennifer R
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the comments. We strive to exceed all of our guests expectations and apologize that we have failed in this case. We will review your feedback with the team and address. We hope that you return to the Maya. More 

1 review
5 of 5 stars Reviewed April 29, 2015 via mobile

I love this hotel my bff always takes me when she go's to the hotel the pool is nice and warm. The rooms are beautiful. The food is delicious and its fun that we get to do smores at night after a wonder ful day. They also let you rent bicycles and its really. This is a wonderful hotel :-)

Helpful?
Thank Karen C
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review and glad you have fun with your BFF! We want to be your FHF...favorite hotel forever! More 

Greendale, Wisconsin
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 11, 2015

We attended the Long Beach e-prix and were pleased with the location of this hotel. It was across the bridge from the race circuit but an easy walk. The room had a great view of the harbor and was a great place to relax at the end of the day.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Keith R
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the good review. Many of our regular guests love the fact that we aren't in the middle of all of the chaos but close enough to walk back and forth. During the summer months and Grand Prix weekend,, the aqua taxi runs back and forth across the water as well. come back again soon. More 

1 review
5 of 5 stars Reviewed April 10, 2015 via mobile

This hotel is amazing the staff is super friendly and go the extra mile for your comfort and needs the rooms are very clean and updated. The pool area is serene, the grounds are kept clean, and there are fire pits and torches that are lite every night, we stayed here in April 2015 and will stay here again in... More 

Helpful?
Thank JasonB1111
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great comments. We are thrilled you loved it and hope you return soon! More 

Las Vegas, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 10, 2015

I used to love staying here and thought it would be fabulous since they just remodeled. But it has gone way down. Room floor was so dirty our feet were black. Hotel didn't clean even after asking we had to clean it ourselves. Restaurant smelled of vomit and sewer because they had the brilliant idea of deep cleaning the floors... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
5 Thank Keri H
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for your feedback of your recent stay with us. I sincerely apologize for the housekeeping issues that you experienced; our hotel works hard to ensure the comfort and satisfaction of our guests and we are very sorry that did not meet your expectations. I am working with our housekeeping staff to prevent this from happening in the future.... More 

Hermosa Beach, California
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 7, 2015 via mobile

Hmm..torn.I almost don't want to tell everyone how great this place is cos then I'll have to share! Booked on a last minute whim for Easter Sunday because we wanted to fully enjoy champagne brunch at their fabby restaurant "Fuego." Don't let the 70s stucco exterior fool you. The rooms are newly renovated with dark hardwood floors and bathrooms with... More 

Helpful?
Thank Carolf4tv
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review...we wont tell anyone your secret. :) Come back soon. More 

Los Angeles, California
Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 7, 2015

Stayed in room 4204 overlooking the water. Nice room with lovely balcony to enjoy the sunset. Beautiful view and loved the walking path below. At night they have nice loungers overlooking the water with fire pits going. Very romantic and would be nice on the next visit. Went to dinner at Fuego. Tons of empty tables but were told we... More 

Helpful?
Thank alltravelgirl
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the good feedback and comments. That building just reopened after the renovation last week so I am glad you liked it. Come back again soon for some more sunsets... More 

Spokane, Washington
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 6, 2015

I stay here often as it allows me quick access to much of my customers locations while allowing me at night to chill in what is very much a resort location on the water with bike and running trails right outside the room.

Helpful?
Thank Shamo46
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review! We will see you again soon. More 

Kentucky
Level Contributor
222 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 stars Reviewed April 5, 2015 via mobile

Pretty good stay. We stayed here because it is a Hilton property, being Gold members it is nice to have free wifi and breakfast. We also took advantage of the free van ride to the Carnival cruise terminal. Very nice. The room wasn't the view the guy promised over the phone when I called to do early check in. It... More 

Helpful?
1 Thank Kermo75
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the good review. You are correct, due to the design of the building, all guest rooms have slightly different angles and views. We actually have 199 different rooms and views so very hard to pinpoint a specific one prior to check in. We have a lot of guests who come back regularly who like to check out several... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more   less 

Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Address: 700 Queensway Dr, Long Beach, CA 90802-6343
Location: United States > California > Long Beach
Price Range: $216 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Maya - a DoubleTree by Hilton Hotel 3.5*
Number of rooms: 199
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Hotels.com, Hotwire, TripOnline SA, Agoda, Orbitz, HotelTravel.com, Odigeo, Travelocity and Jetsetter so you can book your Hotel Maya - a DoubleTree by Hilton Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel
Hotel Style:
#4 Family Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
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