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Hotel Maya - a DoubleTree by Hilton Hotel

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Hotel Maya - a DoubleTree by Hilton Hotel
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1,537 Reviews from our TripAdvisor Community

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Showing 1,480: English reviews
Everett, Washington
Reviewed February 9, 2016

In town for business. Location was good for access to food (a short drive or long walk across the bridge). Down the beach from the Queen Mary. Good walking along the canal. Amenities were standard Hilton. Staff was accommodating and helpful. Rooms were ample and the water-facing balcony was a nice place to relax. Breakfast was good with enough variety.

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Helpful?
Thank BentTadpole
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for staying with us and we are thrilled you liked it. Come back again soon to explore the area or enjoy our waterfront pool.

Chicago, United States
Reviewed February 9, 2016

This is a sweet little hotel off the beaten path. It has an unexpected and glorious view of the river and harbor, great to wake up to. If possible, ask for a water view room. The grounds feel intimate and cosy.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Julia D
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the wonderful review and we are so thrilled you liked it. Come back soon.

San Diego, California
Reviewed February 8, 2016 via mobile

Stayed for one night pre cruise on the Carnival park and cruise rate. We are Hhonors gold and checked in online to a water view room. On arrival we were upgraded to a balcony room. All services were excellent: check in, checkout, shuttle service to port. This was so easy and convenient! The room was quite large and comfortable, and...

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Thank ypratt
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review and we cant wait for your next stay with us!

Atascadero, California
Reviewed February 8, 2016

The hotel and resort is well-suited for a group that wants to enjoy the bar, restaurant and coastal views. If you are simply wanting to sleep and stay for a night to see the surrounding area, you can find a hotel a little less expensive

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank suedariz
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for your nice review. As they say, you get what you pay for. We are the only waterfront resort style hotel in Long Beach so it usually does cost a little bit more but is always worth it. Come back soon!

Riverside, CA, United States
Reviewed February 8, 2016

The staff and amenities made this place what it is, even beyond the wonderful location and view and rooms. The only difficulty I ever had, and I didn't even report it because I was busy and enjoying the other things, was the internet slowness and it made my Outlook Express function erratically.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Amy P
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for your terrific review. Just in the last week we have heard some internet issues so we are looking into it with our provider to address immediately. We hope your travels bring you back again soon!

London
Reviewed February 7, 2016 via mobile

I stayed here as part of a convention. This would not normally be my type of hotel - it has a faux Mayan theme (hence the name). I far prefer chain hotels. It is stuck out in Long Beach and is a good half hour walk to Long Beach proper. There is a free bus which runs from the back...

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Thank RoyalSilk
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for the feedback in regards to your stay. I certainly apologize for any confusion however your stay was not charged to your card at check in. As is very customary among all of the major hotel chains, and we are part of the Hilton hotel chain, we place an authorization on your card at check in with the...

Long Beach, California
Reviewed February 5, 2016

We attended a party in one of the banquet rooms at the Hotel Maya. I just love this hotel. The restaurant, Fuegos?, had a great atmosphere with delicious drinks and food. I love the view of the Long Beach skyline.

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Thank thomas v
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for your great review...Come back soon!

Leesburg, Virginia
Reviewed February 4, 2016

This hotel is funky and offbeat without being obnoxiously hipster. I love the decor, the high ceilings and the very attentive staff. If you get a water view balcony room, you will LOVE your views of the harbor and Long Beach, especially at night when the bright lights up in cool colors. You'll see boats coming and going, there are...

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Thank SuperZeeeeeeee
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

I love your comments and review...it's almost as if you are writing my advertising copy. Love it that you enjoyed the hotel exactly the way it is supposed to be enjoyed. Please come back soon!

Long Beach, United States
Reviewed February 4, 2016

TV and HDMI input didn't work. Someone came to fix problem but wasn't able to. I asked for a rate adjustment and for someone to call me. I had to call back to speak with the GM/VP - then was transferred to a clerk. They offered a few more Hilton points but no rate discount. I am a Hilton Diamond...

Review collected in partnership with DoubleTree by Hilton
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Thank Richard B
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for your message and I certainly apologize however I am the GM/VP and you never spoke to me? Your stay occurred obviously on Sunday night when the LA area experienced record breaking winds of up to 50 miles per hour. This knocked out our TV receivers and power to over 40,000 customers around the region. On Monday morning...

London, United Kingdom
Reviewed February 3, 2016

This is what I called "Heaven on Earth". This place is magical. As soon as you get there it gives you a sensation of freedom, unbelievable. This resort is absolutely beautiful! When we checked in we were greeted by a friendly gentleman by the name of Noor. He was very helpful during the check in process and made our stay...

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Helpful?
Thank Aaron G
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for your wonderful comments and I will pass them on to Noor. We are glad you had a great stay and hope to see you back here again soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more   less 

Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Address: 700 Queensway Dr, Long Beach, CA 90802-6343
Location: United States > California > Long Beach
Price Range: $206 - $435 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Maya - a DoubleTree by Hilton Hotel 4*
Number of rooms: 199
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Orbitz, Hotels.com and Jetsetter so you can book your Hotel Maya - a DoubleTree by Hilton Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel
Hotel Style:
#3 Luxury Hotel in Long Beach
#4 Family Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Maya - a DoubleTree by Hilton Hotel staff and other travelers.
23 questions
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Questions? Get answers from Hotel Maya - a DoubleTree by Hilton Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Overlooking the Playa”
 of 5 bubbles laladeluna, 1 week ago | Read review
“Go for an ocean view with balcony - it's worth the extra $$”
 of 5 bubbles rwc567, 1 week ago | Read review
“Quiet & great view of the ocean. (We were on 3rd floor)”
 of 5 bubbles , 1 week ago | Read review
“Try the breakfast buffet which is great. The food was terrific but the brunch is just so much that you won't get your $s worth.”
  • View from building 2nd.. 3rd floor.
 of 5 bubbles michelepK4494HU, 2 weeks ago | Read review
“Some rooms have water views.”
 of 5 bubbles bruceh561, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question