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Hotel Maya - a DoubleTree by Hilton Hotel

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Traveler (917)
Room & Suite (369)
Dining (93)
Overview
  • Excellent50%
  • Very good30%
  • Average12%
  • Poor5%
  • Terrible3%
Travelers talk about
“fuego restaurant”(50 reviews)
“warm cookies”(31 reviews)
“hookah lounge”(18 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
All hotel details
Additional information
Offers from Hotel Maya - a DoubleTree by Hilton Hotel
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hotel Maya - a DoubleTree by Hilton Hotel
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Aug 26Aug 27
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,916)
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1,840 results
Traveler rating
891
550
230
103
66
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LanguageEnglish
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891
550
230
103
66
Show reviews that mention
All reviewsfuego restaurantwarm cookieshookah loungequeen marydouble treewater viewfire pitdowntown long beachwater taxibeautiful hotelfree shuttleacross the bridgepre cruisecarnival cruisehotel restaurantupon checkdowntown area
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1 - 5 of 1,840 reviews
Reviewed 3 days ago via mobile

I’ve stayed at my fair share of Hilton Properties all over the world and must say that this was one of the nicer and more unique ones. The hotel staff were all friendly and very efficient. Lijia at reception would respond to my texts within...More

Thank JGF75
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded yesterday

Thanks for the great response and detailed review. Lijia is great and we will let her know that you agree. Glad you enjoyed our hotel and hope to see you back here again soon.

Hotel's Favorite
Reviewed July 6, 2018 via mobile

Our room wasn’t ready until almost 5pm, however, we were able to enjoy the beautiful scenery at the Maya. Had an amazing time at the pool(lots of kids), but we’re used to that. Went back to the room and ordered room service(steak and crab cakes)——SO...More

Thank suzanna082199
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded July 6, 2018

Thanks for the great review and ratings. The week of the 4th is the busiest week of the year so always happy to hear how people enjoyed it. Lots of activities, live music and people. We will look into the server and address. See you...More

Reviewed 3 days ago via mobile

Was amazing comfort and beautiful time the hotel was fantastic the room is very was very clean and nice view for the suite The restaurant food is delicious and the service as well we will come back in the future

Thank elenasex
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded yesterday

Thanks for the amazing review. We are so glad you enjoyed it and hope you come back soon!

Reviewed 4 days ago

Outstanding staff & location. Very unusual decor. Great value for the money. The best security guard helped me find the right room with the best view possible. Henry at the front desk was incredibly patient in this process. Well worth itMore

Review collected in partnership with DoubleTree by Hilton
Thank Nathalieg G
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded yesterday

Thank you so much for the review and glad the staff was able to help you find the view you liked. We have a unique layout resulting in about 20 different views so many guests check out several rooms to get the one they prefer....More

Reviewed 1 week ago

I have been coming to this hotel for years. I must confess, that after some initial growing pains during the expansion, the place has regained all of it's charm. Besides the location, which is exquisite, the staff are the key to this place. They are...More

Review collected in partnership with DoubleTree by Hilton
Thank JC100000
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 6 days ago

Thank you for your terrific review and love that you keep coming back. We cant wait for your next stay with us!

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Center with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Details
Price range
$192 - $377 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Long Beach
#3 Family Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$192 - $377 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Long Beach
#3 Family Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (917)
Room & Suite (369)
Dining (93)
Pool & Beach (87)
Amenities (33)
Business Center & Event Rooms (21)
Family and Play Areas (4)
Questions & Answers
Ask a question
Britt W
August 5, 2018|
AnswerShow all 3 answers
Response from Renato A | Reviewed this property |
I cannot speak for the hotel, but I don't think so. The pool is fairly small and the access is with the room key
0
Votes
Vanessa M
August 1, 2018|
AnswerShow all 5 answers
Response from Genica H | Reviewed this property |
Not to my knowledge sorry
0
Votes
AngelaUniVitaeHealth
June 18, 2018|
Answer
Response from K417YDnatalies | Reviewed this property |
I’m sure if you asked the front desk they might be able to accommodate you. There was none in the rooms but I found the front desk would go above and beyond to make our stay better.
0
Votes
Room Tips
"The elevators are really slow, so first floor is better so that you don't have to take the stairs"
2 million years ago
Read review
"Room facing the Queen Mary Ship - magical and majestic especially at night"
164jeannec
2 million years ago
Read review
"Ask for water view"
CharlieAP
2 million years ago
Read review
"Higher floors might be quieter. Buildings 1 and 2 are closer to the main lobby"
ChristineD711
2 million years ago
Read review
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