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Hotel Maya - A DoubleTree by Hilton Hotel

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700 Queensway Dr, Long Beach, CA 90802-6343
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1074)
Room & Suite (282)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 10/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Maya - A DoubleTree by Hilton Hotel
Updated 10/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 63 hotels in Long Beach
Location
Cleanliness
Service
Value
Travelers' Choice
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California.
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Room & Suite (282)282
Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Poolside bar
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid private parking on-site
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Vending machine
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Great View
Languages Spoken
English, Spanish, German
Hotel links
Special Offer:Price Match Guarantee
2,191Reviews47Q+A100Room tips
Traveler rating
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Popular mentions
Linda A wrote a review Oct 4
Los Angeles, California3 contributions
Im currently staying on property . First impression staff lacks fundamental customer service traing,resort is run down and in need of refurbishment. My water view balcony also gives me a view of the little beach area with broken umbrellas some of which are covered with bird crap Went into the store last night for bottled water, was told by front desk they are out of it, but i could walk over to the restaurant and buy some, the correct response should have been, " sorry for the inconvenience of not having a basic essential like water, let me run over to the restaurant and get some for you".My room has a constant odor of marijuana when the air conditioner comes on. Although there are signs posted about social distancing and masks they're not enforcing it,at the pool yesterday i counted over 40 people, in that small area ,no way that social distancing was possible, tables at the restaurant are clearly not based 6 feet apart. When i was at the front desk there were people sitting in the lobby area clearly visible with no masks. This is my 3rd hilton resort on this trip, and The Hotel Maya is a poor representation of the Hilton brand and all the company is trying to do to protect its staff and customers while still providing the Hilton customer service a diamond member like myself has come to expect!!!
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Date of stay: October 2020Trip type: Traveled with family
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Response from Allison Lesser, Marketing at Hotel Maya - A DoubleTree by Hilton Hotel
Responded 3 weeks ago
Thank you for sharing your feedback. We are sorry to hear your recent experience at Hotel Maya was not favorable. The health & safely of our guests & team members is our number one priority and the hotel is following all guidelines as required by both the state and local health orders throughout the property. I do not know if there was more than one agent at the front desk when you came to the grab and go and if they could have left the desk to assist in getting the water from Fuego. However, we should have definitely been more proactive in assisting you with your request and demonstrated better customer service. We take all feedback very seriously, we will address your comments with our Management Team so each Department can use them as a training opportunity, so we can continue to improve and ensure this does not happen again. These are different times and everyone is adapting to a new normal as we navigate through this pandemic and we continue to implement guidelines and procedures that go beyond what is required. We hope that you will return to Hotel Maya again in the future so that we have the opportunity to make it right.
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krisgils33 wrote a review Sep 2020
Alexandria, Virginia459 contributions94 helpful votes
Hotel's Favorite
The location of this hotel is perfect for gorgeous scenery and a view of the Queen Mary. Lots of walking trails nearby to enjoy the Long Beach waterfront. The hotel staff is fantastic and very nice. I love the vibe of the hotel. The decor makes it interesting and unique.
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Date of stay: September 2020Trip type: Traveled on business
1 Helpful vote
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Response from Allison Lesser, Marketing at Hotel Maya - A DoubleTree by Hilton Hotel
Responded Sep 13, 2020
Thank you for choosing the Hotel Maya and thank you for comments! We are so happy you chose to stay with us and glad to hear you enjoyed your experience. We hope you come back again soon!
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Littlemermaid27 wrote a review Sep 2020
Anaheim, California2 contributions
I called the morning of my arrival and the gentleman I spoke with always not very helpful. I saw that the room I originally wanted was available online for the same rate and wanted to see if they could change it or if I rebooked it or he could cancel the first one with no problems. He gave a run around and said I’d have to talk to a manager in about 2.5 hours. Typically I wouldn’t mind waiting but I didn’t want to the room to become unavailable and I tried explaining that but he still just did not want to help. Once I arrived Christy absolutely turned my day around! She was so kind and helpful. She was able to check me a little early and went over all the updates regarding amenities due to covid. She didn’t rush through anything and made sure all my questions were answered! She definitely deserves some recognition! The room was beautiful the only thing was the comforter has holes and was a torn up at the top. Other than that, beautiful room.
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Date of stay: September 2020Trip type: Traveled with friends
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Response from Allison Lesser, Marketing at Hotel Maya - A DoubleTree by Hilton Hotel
Responded 4 weeks ago
Thank you for sharing your feedback with us! We are sorry to hear that your initial interaction with our team was not positive, but that Kristy was able to turn it around for you upon arrival. We will definitely share your positive interaction with Kristy with our entire Management Team so she can be recognized for her outstanding customer service. Please come back again soon and in the meantime we hope you contionue to stay safe & healthy!
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Sea Shell wrote a review Sep 2020
California1 contribution
My family and I are currently staying here until tomorrow. Our biggest regret is not heeding the advice of the many negative reviews on here, hotels.com and Yelp. Everything bad that is written about this place is true. Where do I begin? SHAME ON THE THE MANAGEMENT TEAM! THEY ARE THE RUDEST AND MOST INCOMPETENT IN THE HOSPITALITY INDUSTRY. LITERALLY, THEY ALL NEED TO BE FIRED AND REPLACED (which I wrote Hilton corporate in my letter this morning). They lack even the most basic of customer service and social skills and could care less if you are having a good stay. SERIOUSLY HILTON GO INTO THIS HOTEL AND GET RID OF THE MANAGEMENT TEAM. THEY ARE TARNISHING YOUR BRAND AND DON'T MEET YOUR STANDARD AT ALL. All of them use COVID-19 as an excuse to mistreat customers and not perform the basic functions of their jobs which is not cool. We have never been treated so badly and we are loyal Hilton Honors members so I know what to expect. This hotel is a DUMP, literally, there is garbage all of the common areas a lot of it full of half eaten food, which explains why we saw rats last night. My husband and I are staying here with our two small children and they can't use the pool because staff are not enforcing social distancing whatsoever and the pool area is full of partiers. We were kept up all night by loud parties in the rooms which were obviously filled over capacity. You can't even breath without smelling marijuana or cigarette smoke and this is supposed to be a smoke free property. Housekeeping is non existent and did a horrible job making up our $400 a night deluxe room. I could go on and on about how horrible this hotel is but others have done a fine job explaining it. Trust the negative reviews, they are an accurate account of what your stay will be like here. We are checking out tomorrow and going to Laguna. Needless to say I have taken photos of several health code violations and will be contacting all the proper city and county health authorities as you are not enforcing Covid-19 guidelines and have a RAT problem. Maybe a health inspection and hefty fine from the city is what you need to get your act together. Hopefully corporate will fire the current management team and replace them with people deserving of those jobs. The only good part about our stay is that WE ARE CHECKING OUT TOMORROW! YAY!!! Can't wait to leave this horrible place.
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Date of stay: September 2020
Rooms
Location
Service
Room Tip: Bring sanitation products and be prepared to clean the room. Housekeeping is lousy
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Response from Allison Lesser, Marketing at Hotel Maya - A DoubleTree by Hilton Hotel
Responded 4 weeks ago
We are very disapointed to hear about your recent visit to Hotel Maya. The Hotel is following all guidelines and protocols as outlined in the current local health orders and the health & safety of our guests & team members is and always has been our #1 priority. We take all feedback very seriously and would like to address your concerns directly. Can you please provide your contact details so that our General Manager can reach out to you directly and have the opportunity to speak with you about your feedback? Thank you!
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SusanC wrote a review Sep 2020
59 contributions13 helpful votes
This hotel is definitely a party place. I would not recommend for families with young children. It was a good place for our stay. The location is really hard to get to, even with gps. The views are spectacular, and the food from the on-site restaurant was delicious. Giovanni checked us in and he was awesome. We were offered complimentary bottles of water and chocolate chip cookies. He even comped our parking. He answered all our questions and was more than patient and very nice. We were lucky to have a room on the top floor at the quiet end of the building. This place reminds me of a resort in Cabo. Lots of people drinking and hanging out on their balconies. Even during COVID-19, this place was really busy. The beds were very comfortable and the room was clean, although the room is a little on the dark side.
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Date of stay: September 2020
Value
Rooms
Service
Room Tip: Top floor will be on the quiet side.
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Response from Allison Lesser, Marketing at Hotel Maya - A DoubleTree by Hilton Hotel
Responded 4 weeks ago
Thank you for sharing your feedback with us! We are so happy you enjoyed our amazing waterfront views and food in Fuego. In addition, we are happy to hear about your positive interaction with Giovanni at the Front Desk, we will certainly pass it along. Please come back again soon and in the meantime we hope you contionue to stay safe & healthy!
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PRICE RANGE
$203 - $369 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
maya hotel long beach, coast long beach hotel
LOCATION
United StatesCaliforniaLong Beach
NUMBER OF ROOMS
199
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Frequently Asked Questions about Hotel Maya - A DoubleTree by Hilton Hotel
Which popular attractions are close to Hotel Maya - A DoubleTree by Hilton Hotel?
Nearby attractions include Aquarium of the Pacific (0.5 miles), Shoreline Village (0.6 miles), and The Queen Mary (0.6 miles).
What are some of the property amenities at Hotel Maya - A DoubleTree by Hilton Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Maya - A DoubleTree by Hilton Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Maya - A DoubleTree by Hilton Hotel?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at Hotel Maya - A DoubleTree by Hilton Hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Hotel Maya - A DoubleTree by Hilton Hotel?
Conveniently located restaurants include Sir Winston's Restaurant & Lounge, Parkers' Lighthouse, and Fuego Restaurant & Bar - Maya Hotel.
Are there opportunities to exercise at Hotel Maya - A DoubleTree by Hilton Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Hotel Maya - A DoubleTree by Hilton Hotel located near the city center?
Yes, it is 0.8 miles away from the center of Long Beach.
Are any cleaning services offered at Hotel Maya - A DoubleTree by Hilton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Maya - A DoubleTree by Hilton Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Maya - A DoubleTree by Hilton Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.