We had a very pleasant experience at the Westin Long Beach! The Bell Captain Nancy was amazing and so accommodating! She waited patiently with us as one of our family member got lost in the parking lot, she waited with us,for a while then unloaded our luggage onto the truck. she was really a tentative. Thank you Nancy because of you will come back!!!
Love the room and service. Especially from the Valet woman Nancy who helped take my stuff from my room to my car. She was great and very professional. It is close to the beach and I loved the view. :)
I routinely park my car at the Westin, and it's been broken into twice this summer. The first time was about a month ago and the second was yesterday. When I informed the head of parking about the first incident, they seemed bored and unconcerned, so I suppose I shouldn't be surprised to find myself in the same situation yet again. So good luck, travelers. I hope your car survives better than mine did.
Hello, Just checked into this hotel for a 6-night stay on a work trip, and the WIFI speeds are 2 MB or less. I spent 30 mins on a TECH call with their Indian team, and they could not do anything. The room's ethernet is also disconnected. Have an employee on another floor with the same speeds and issues. If you are needing WIFI avoid this hotel.
Here for a conference, and I picked the Westin as it is part of the Bonvoy group (let’s get some points while we are here) and I like to be able to walk outdoors a little after being cooped up in a convention center all day. The is a great location if you are attending an event — a beautiful 5 minute walk across a plaza with fountains and a pedestrian bridge filled with rose & flower plantings. The Westin is a lovely elegant hotel. Big spacious lobby, nice sized rooms, very comfortable. The decor is a little dated, but well maintained and very clean. My bathroom was fairly spacious and well lit (I’ve noticed newer hotels seem to have smaller bathrooms), and the hot water was plentiful, actually hot, and great pressure in the shower. Comfortable bed, good AC. Food and beverage offerings in the lobby are fine, average hotel slightly pricy for the convenience. A little surprised the bar closed up at 10 PM — us east coasters were ready to stay a bit longer. But the absolute best reason to pick this hotel is the friendliness and professionalism of the staff, noted in several other reviews. Everyone was smiling, welcoming, pleasant, and quietly efficient. And an extra big thank you to the concierge desk - helping with everything from simple directions and restaurant recommandations to arranging a cab for a 3:30 AM pickup to get to LAX for a crazy early flight.…
I have been here on business occasions and have always been greeted with friendly smiles. Your hotel staff are conscientious and attentive. Being a Platinum member and as a repeat customer here, I have been warmly welcomed. Your team member, Jesse, has remembered my name (it’s a difficult name to pronounce) and has thanked me personally by name. I would like for you to recognize him as he reflects and represents your brand name well. Thank you Jesse, for being so patient with my group as we check in the front desk!
I’ve had an amazing experience! The staff is great! They went out of their way for us! And I would like to give a special thank you to Osmin at the concierge desk, he’s very sincere, helpful, and caring! And the hotel is absolutely stunning and clean! I can’t wait to come back and stay here, and other Westin locations!
We recently concluded a stay at the Westin. A spectacular entry greats the customer. The staff was friendly and helpful. A couple of items really stood out. First we planned to order room service but were told they charge five dollars to deliver your items to your room. That's ludicrous. I've never been told that before. Two, the in-room internet is was unusable for a couple of days. I asked o have my room modem rese a couple of times, but no improvement. I asked the front desk why the performance is so poor and they replied 'it's because the hotel is full'. Get more bandwidth. For a business traveler that is unacceptable. I had to use my mobile as a hotspot. And last, hey didn't clean the room after we made the request.
Very professional and helpful staff during breakfast time. It is always a pleasure to come back to this hotel. I always have an excellent breakfast due to the great staff service and its variety of choices. Excellent service by Benito Juárez and his colleges. See you soon!
Beautiful, upscale hotel across the street from the Convention Center and within walking distance of lots of restaurants and shops. The hotel bar and restaurant had a complete menu and everything I had was delicious. The room was clean and well-appointed with updated furnishings and lots of electrical and USB outlets. The staff was friendly, especially the concierge staff (Osmin was particularly helpful!)