My partner and I decided to stay here because it was centrally located and a historic building. We knew there was a bar in the basement and we also knew it was an older building. However, both of these things have nothing to do with how the Hotel is managed and maintained. We checked in late in the evening and at first we thought it was ok. Then at 1 am until 4 am it was impossible to sleep. The noise from the club wasn't terrible, but it was all the drunk people that came back and didn't bother being quiet. The walls are paper thin and you can hear conversations clearly. We were told the next day that there is management on site 24/7, but apparently nobody bothered to take care. Then the next day we got up and wanted to take a shower. We then noticed that there was mold on the shower curtain and other places. The shower metal bar was completely corroded and metal rings rusty everywhere. Then we also realized the bed had blood stains to what seems someone might have started their period. So apparently this Hotel doesn't even care about changing sheets. even for a Hostel I'd expect better. We decided to check out and not stay another night. What Hotel doesn;t even check and exchange shower curtains and lets the bathroom get to such terrible conditions. This doesn't happen overnight. When calling Airbnb they refunded only the 2nd night and 50% of the 1st night or at least this is what we thought. The rality is that this Hotel and Airbnb are a scam and apart from the night they charge heffty additional hidden fees and cleaning charges which they won't refund. In total we paid $415 to Airbnb for two nights, but only got refunded $186 , so the one night cost us $229 for a dirty room with mold in the bathroom and blood stains on the sheets. Stay away!…
The supposedly renovated room was old and awful. It felt dirty. The “queen” bed was a double. Loud party noise below until the wee hours, No one could stay long in the small space. It would have been better to have more living space, a closet, and just a mini refr and Keurig. No one will cook here!
We stayed here after a long day of air travel in order to put ourselves strategically close to the terminal for departure on a two week cruise. We needed a simple, comfortable room and a good night's sleep. What we got was a last minute change to a much less nice room which looked like a barely worked over boarding house room complete with 1970's kitchenette and disco music from the bar downstairs until well past midnight (which for our timezone meant well past 2am). We can say their potentially risky system of only providing door codes and not necessarily having staff on site if there is a problem actually works amazingly well and we had no problems with the locks. The historic stairs are quite tricky if you have more than one piece of luggage as you can't fit one on each side of your body between the railings.…
The hotel exterior was lovely. The “reception area” was also decorated beautifully. However staying on the top floor w no elevator was a bit of a challenge with luggage and severe exhaustion... but I wasn’t letting that get me down. When I got to my room I was way to exhausted to care that the bathroom was pretty dirty and I was just happy to only find a few hairs and some old stains on the bedsheets, nothing too gross. It was incredibly noisy all night w sirens, fights and drunks playing music in the wee hours of the morning. Good news for management is there is an opportunity to definitely get better. Good news for guests, it’s low cost... but remember you get what you pay for!
When we looked to book a place to stay in Long Beach, I was excited to find the Broadlind Hotel. It seemed unique and different, definitely not your run of the mill Holiday Inn or Best Western. The check-in process with no front desk, just front door and room codes is unconventional, but fine. Secure parking is an additional $15 fee per night, but I felt it was well worth it given the convenience. Be aware though that initially your parking "key card" will be up in your room, so you'll have to park your car on the street when you first get there, so you can run up and grab your parking "key." This isn't a huge deal, but worth remembering if you have kids/lots of luggage/or arriving when street parking may be tough to find. The description does indicate that there is no elevator. I booked knowing this fact, but after dragging our heavy bags up to the 3rd floor, I did wish there was an elevator. :-/ Our small studio room w kitchenette and Queen bed was just fine for two people. Decor was nice. The room (306) was above the busy street, so it was quite loud at night with people zooming by and noisy pedestrians. I gave Broadlind 2 stars because of the grimy bathroom and terrible shower. It wasn't just that it hadn't been cleaned well - it was that the dirt/grime had clearly been there for a long while. I did contact a manager about this (even sent her pictures) and was told that the bathroom would be cleaned the next day. As for the shower, the shower head was way too high, perfect for someone 6'+, but difficult to use for anyone shorter. In addition, the shower barely got hot, we basically took cold showers for two days. After a long day we returned to the room and while the bed had been made, the bathroom was NOT cleaned at all. It was our last night and honestly, I just couldn't deal with it any more. After returning from our trip, I contacted the manager to let her know, and sent her additional pictures. She apologized again and said that they'd speak with staff again. I am really disappointed that 1) a supervisor did not re-check the bathroom after the first time the manager said it would be cleaned. 2) there was no follow up on their end 3) no compensation for the inconvenience was offered. When I asked to be refunded for parking - it was crickets. Which is surprising since every other time I messaged, they were quick to respond back. From what I was told, they are working on remodeling bathrooms, which is great. BUT, there is NO excuse for the filth I found in our bathroom. You should not run your finger across the tile trim and find thick dirt. Corners, tiles and surfaces should not be brown with scum/dirt..... Until all bathrooms are remodeled, customers should NOT be charged the same for subpar dirty facilities. Guests in old bathrooms should at least receive complimentary parking or be charged less for their room and know that their bathroom is old/dirty/needs upgrading. From now on, I'm sticking with conventional hotels, at least they have staff who are on the job and not away from the hotel for most of the day and unable to maintain cleanliness and better customer service. I'm really disappointed, this is what I'd expect from a nasty Motel 6. Would have given 1 star, but the complimentary breakfast at the small cafe around the corner was great! Highly recommend the breakfast croissant sandwich.…
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