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Best Western I-5 Inn & Suites

251 reviews
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Traveler (6)
Room & Suite (8)
Dining (3)
Overview
  • Excellent32%
  • Very good35%
  • Average19%
  • Poor9%
  • Terrible5%
Travelers talk about
“room was clean”(22 reviews)
“truck stop”(8 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness center
2.5 Star Hotel
All hotel details
Offers from Best Western I-5 Inn & Suites
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (251)Write a Review
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LanguageEnglish
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Show reviews that mention
All reviewsunderground parkingroom was cleantruck stopfast food restaurantscar coolwaffleshot tubconvenient locationplace to staycorner roomeasy accessone night staya great stayindoor poolroad tripdowntown lodiwine tasting
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1 - 5 of 250 reviews
Reviewed 1 week ago

We stayed at this property because I had enough points for a free night and we had driven down to visit our son. But we won't be staying here again, not even complimentary with points. It just doesn't feel right to me. Too many problems....More

Review collected in partnership with Best Western
Thank kelceyryder
Response from Maria_M_AGM, Front Office Manager at Best Western I-5 Inn & SuitesResponded 1 week ago

I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. On behalf of our...More

Hotel's Favorite
Reviewed 4 weeks ago via mobile

I travel I5 often, spending a night in California in transit each time and for whatever reason had never needed or noticed this hotel, right on the freeway. Basically, everything was excellent. Everything you want in a name brand. Clean, affordable and convenient with super...More

Thank 880louisj
Response from Maria_M_AGM, Manager at Best Western I-5 Inn & SuitesResponded 3 weeks ago

Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us...More

Reviewed 1 week ago

Hardwood floors in hotel rooms make the guests room below and on each side feel like they are in a drum. The lights short out. The heater doesn’t work. They check us into a room, we get settled and then the auditor calls and says...More

Review collected in partnership with Best Western
Thank marksO1254XT
Response from Maria_M_AGM, Front Office Manager at Best Western I-5 Inn & SuitesResponded 1 week ago

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More

Reviewed 2 weeks ago

We will not stay here again. We have multi-le times because of the location but always have something going wrong. This time it was the A/C and shower. Eggs were not good at the breakfast also though I enjoyed the waffles.More

Review collected in partnership with Best Western
Thank ss2018162
Response from Maria_M_AGM, General Manager at Best Western I-5 Inn & SuitesResponded 2 weeks ago

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More

Reviewed December 8, 2017

Construction in elevator. Very noisy in the evening. It sounded like furniture was being scraped across the floor in the room directly above mine. This made it very difficult to go to sleep. There was a hair in the bathtub.More

Review collected in partnership with Best Western
Thank 890elizabethannp
Response from BestWesternHotels, Corporate at Best Western I-5 Inn & SuitesResponded December 12, 2017

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Pool
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Multilingual Staff
Self-Serve Laundry
Meeting Rooms
Business Center with Internet Access
Laundry Service
Room amenities
Microwave
Things to do
Pool
Heated pool
Fitness Center with Gym / Workout Room
Details
Price range
$93 - $138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$93 - $138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (6)
Room & Suite (8)
Dining (3)
Pool & Beach (2)
Hotel & Grounds (18)
Bathroom (4)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
Zenwannabe
January 24, 2017|
Answer
Response from Maria_M_AGM | Property representative |
Yes we welcome pets. However, we have limited pet rooms so please specify at time of reservation.
0
Votes
James O
March 15, 2016|
AnswerShow all 2 answers
Response from Debra K | Reviewed this property |
Sorry for the TA misunderstanding, we stayed at the Hampton Inn & Suites & we are reformed smokers so we always ask for & get non-smoking rooms. I would suggest contacting the Hampton or Best Western directly. DebraK
0
Votes
James O
March 15, 2016|
Answer
Response from sewkap | Reviewed this property |
So sorry -- I wouldn't know
0
Votes
Room Tips
"Ask for corner rooms as it's very light due to 2 walls of windows"
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"Go somewhere else"
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"Confirm that your room does not have smoking residual (if you are a non-smoker) at check-in. Otherwise you..."
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"Ask for a room on the front, south end and not on the 1st floor."
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