Before the trip, I called to ask a few questions, no one picked up the phone. After the trip, I found out I left my power bank in the hotel room so I called and email the hotel. Again, no response from the hotel. The room was ok and the continental breakfast was sufficient.
Upon packing up the next day for checkout we found a used condom wrapper between the sheets of the bed towards the bottom . Which means the sheets are not changed before we got there. And when my husband took the rapper to the front desk clerk he was disregarded.
Good hotel for sleeping and comfort. Previous guests used marijuana by the smell of room. No big issue. TV remote’s volume was stuck. Hotel desk staff was very friendly. Breakfast items were limited. Overall.. it was decent and we got the rest we needed.
Continental breakfast was sufficient; coffee, juice, pastries, hot cereal. Upon leaving for the day, I asked front desk for housekeeping service for our rooms. When we returned, we found that they had not been cleaned.
I booked a breakfast included room for may 13 and 14, 2022. When we got there we noticed a sign at the reception office " No breakfast serving at this time till further notice. I ask the receptionist about the breakfast " I asked her if I was gonna get some credit for the breakfast and she said "NO IF YOU WANT TO CANCEL YOUR ROOM, YOU CAN CANCEL IT!!!" I end up not getting breakfast or credit. This is a scam and they should let people know they're not serving breakfast.
Was ripped off for 50$ of my 100$ deposit for a stained towel. Woman was unprofessional and unwilling to provide me her name or the name of her supervisor. Also was reluctant to even note that she kept any of the deposit on the slip, insisting that I sign it as if I got my entire deposit back. I wasn’t willing to do so. She then noted that there was a stained towel. And a 50$ charge.
The staff were very nice so it makes it harder to write out the problems I had. The Hot water didn't work the first day. No selection for breakfast (only a pastry). I wasn't able to sleep the first night Found out later it is a party location (not good for those who need to sleep).
Customer service was great. They went above and beyond. Super helpful and polite. I would definitely recommend this place to family and friends. Rather it's for a family trip, business trip, short or long
We used this hotel as a base to visit Sequoia and Kings Canyon parks and it worked well for that. The staff was helpful, the hotel had a self-laundry there. the location was quiet at night, and traffic was not california crazy there. Our room was clean and well maintained, all features worked for us. There seemed to be ample parking for guests. The hotel is on the edge of town which gave us a more relaxed feeling about staying there. The price was quite appropriate for our 3 night stay and I definitely recommend it as a place to stay.
Front desk operators are awesome. Rooms are good, clean, worth the money you spent. The location is Surrounded by food joints and Starbucks. I left my AirPods in the room, the manager mailed them back at their expense.