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Extended Stay America - Orange County - Lake Forest

Traveler (23)
Room & Suite (31)
Dining (5)

About

#10 of 10 hotels in Lake Forest
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Room features
Air conditioning
Microwave
Kitchenette
Non-smoking rooms
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Location

Full view
46Car recommended
Grade: 46 out of 100
48Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
138Reviews
2Q+A
31Room tips
Traveler rating
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  • 23
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Popular mentions
There was a homeless camp in the parking lot and we were up all night watching our truck and trailer. There was dog pee and poop in both stairwells as well as a dirty band aid that was there for the entire four days we were there. Lots of garbage outside including an old jet ski! There weren’t any breakfast snacks. When we checked in our bathroom had pubic hair all over the bath tub. The beds were absolutely horrible.
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Response from 00esa, Manager at Extended Stay America - Orange County - Lake Forest
Responded 3 weeks ago
Elizabeth, We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
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Hotel's Favorite
I spent 17 months at this hotel and truly appreciated the location, the staff and the other residents. The location is great - modern shopping centers with every retailer you can think of are a couple blocks away. The beaches are about a 20 minute drive. The mountains about 1.5 hour drive. Lake Forest is a relatively small city and is quiet for the most part. There are so many parks in the area - we made it to about 5 or 6 of them, however there were many more that we didn't get the opportunity visit. About the staff... Jay is the manager and was there the entire 17 months. Terry Young, housekeeping, became like family to us. She was amazing. I wrote her a great reference letter. Muhammad and Alex are very special - they work the front desk. There are residents at the hotel that have been there for a long time (like us). We also became like family. It's not the rooms that make this hotel special. It's the people that live and work there.
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Response from 00esa, Manager at Extended Stay America - Orange County - Lake Forest
Responded Jun 5, 2019
Barbara, Thank you for your wonderful review. We are pleased that you enjoyed your visit to Extended Stay America. We try to make every stay a memorable one for all our guests by offering clean, comfortable suites with friendly service. It is great to know our location close to many places made your stay even better. We will be sure to share your kind compliments with the associates you mentioned. Thank you again for your gracious comments and we hope to welcome you & your family back very soon. Sincerely, Hotel Management
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jay our manager is SUPER professional. our front desk staff is VERY good at keeping things running smoothly. our housekeeping team is the BEST at making our place sparkly clean each day. our maintenance guy is a mechanical genius. they easily earn a A+ from me each day daveC.
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Response from 00esa, Manager at Extended Stay America - Orange County - Lake Forest
Responded 3 weeks ago
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
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Convenient location, helpful staff, adequate amenities. Property is older, in need of renovations, but fairly clean. Kitchenette was nice, but when advertised available items were requested (coffee maker, dishes, cookware, etc.), front desk informed us they were nearly booked up, and so not all items were available, and we should check for them tomorrow. The hotel should have supplies available for all rooms. Bath towels were extremely thin, and often stained. Bed was not comfortable, and on wheels that don't lock, so that it moved away from the wall if you tried to sit up with your back to the wall watching TV. Was in the area on business for a month. Found a better hotel nearby for the same rate.
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Response from 00esa, Manager at Extended Stay America - Orange County - Lake Forest
Responded Feb 13, 2019
Thank you for choosing to stay with us. We're glad our location was ideal for you and that you were pleased with the service provided by our associates. However, we're sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well stocked. Also, know our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
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The polite service I have received from all staff has been 5 stars across the board. From Jay, Alex & Jennifer at the front desk to the courteous house keeper Mrs T & the ground maintenance Salvador. I would highly recommend staying at Extended Stay America as they treat everyone like family. 3DogDave
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Response from 00esa, Manager at Extended Stay America - Orange County - Lake Forest
Responded Feb 18, 2019
Thank you for the glowing review of Extended Stay America and for recommending us to future travelers. It’s a pleasure to know you were impressed by the service provided by our courteous staff and enjoyed your stay with us. We will be sure to share your compliments with the associates you mentioned for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
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PRICE RANGE
$111 - $154 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay lake forest, lake forest extended stay
LOCATION
United StatesCaliforniaLake Forest
NUMBER OF ROOMS
119
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