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Extended Stay America - Orange County - Lake Forest

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Extended Stay America - Orange County - Lake Forest
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75 Reviews from our TripAdvisor Community

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Showing 75: English reviews
Milford, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I were attending "The Purpose Driven Church" conference at Saddleback Church. We had stayed 2 nights at another hotel and found that we had accidentally failed to book our third night. We needed to change hotels in the middle of the day and didn't want our electronic devices to stay in the hot car all afternoon. Extended... More 

Helpful?
Thank bsj84uva
Manager_11525, Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for writing such a wonderful review of your stay at our hotel. I am so glad to know that our staff provided you with great service during your visit. Quality customer service is a top priority of ours, and I'm thrilled to know we accomplished that goal with your stay. Thank you for choosing Extended Stay America. We... More 

Naples, Florida
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Just average. There are much better places to stay. For the same or more money you can stay at the Hilton Garden Inn, Courtyard by Mariott, the Prominence Hotel and Suites etc. This is where we always stayed when visiting relatives but now we stay at The Prominence which is better by far. .

Helpful?
Thank cbhello
Orange, California, USA
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

We had a great stay. The rooms were very clean, staff was very polite and helpful. Especially manager Jay he took care of any cares or concerns. I would for sure stay there again. Top notch place at a great price. When I needed fresh towels they were with them fast.

Helpful?
Thank mdemetry
Manager_11525, Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad to read how clean and comfortable your room and experience was. Jay will be informed on his mention in your review and on what an excellent job he is doing. More 

Lake Forest, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

The hotel manager Jay provided an excellent customer service and he made my stay very pleasant. His quick response to customer inquiries are fast and efficient. The hotel is clean and the amenities are accessible. Thanks Jay,

Helpful?
Thank angelerrands
Manager_11525, Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for such kind words in your review. I am thrilled to read that you enjoyed your stay with us. Jay will be informed on what an excellent customer service and management jobs he is doing. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

San Diego, California
Level Contributor
256 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
1 of 5 stars Reviewed June 8, 2016 via mobile

The front desk clerk was very nice. The lobby is run down with virtually every corner in every wall falling apart exposing Sheetrock. There was a guest ahead of me complaining that the stove didn't work. The tv in my room didn't work. My room was very, very well used. Bed was serviceable. Overall, pass on this location. Much better... More 

Helpful?
Thank ConVivo
Manager_11525, Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for providing us a review of your stay. We apologize for the issues you experienced. We will make sure these issues are resolve, so it will not happen again. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Please feel free to contact me directly, at laf@extendedstay.com, with... More 

Frankfurt, Germany
1 review
1 of 5 stars Reviewed June 1, 2016

This was so far my worst experience staying in a hotel in all my life. I can't describe how disgusting is this place in general. First of all, we had to wait 2,5 hours after our arriving until we got our room. Can you imagine waiting 2,5 hours after long drive with your hungry 2 years old son? The front... More 

Helpful?
Thank UlanZ
Manager_11525, Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for the feedback about your stay at our hotel. We apologize for any inconvenience regarding the first room you received. We called in a professional to inspect the room and did not find any pest. Thank you again for time. If you would like to discuss this further, please do not hesitate to contact me at laf@extendedstay.com. We... More 

Mammoth Lakes, California
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed April 19, 2016

Well, this hotel was is a good location for a party we were attending. HOWEVER, we wanted to check in early (1:00 PM) and the front desk said the rooms were not cleaned yet and check in was at 3:00 PM. The desk clerk was very polite but you could tell she could of used another person to help her.... More 

Helpful?
Thank tuna18
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for providing us a review of your stay. Please accept our apologies for the delay you experienced at check-in as well as the room conditions you experienced. To uphold our company’s high standards, I will retrain our front desk staff and make sure we are thoroughly inspecting rooms prior to guest arrivals. Thanks to your feedback, we can... More 

Seattle, Washington
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed April 13, 2016

This was our first experience with Extended Stay America- so we did not know what to expect. When we arrived at the hotel a guest was at front desk complaining about the rooms saying they were unclean. Consequently the front desk clerk blocked the rooms and our room was not available for check in. They sent us to another Extended... More 

Helpful?
1 Thank James H
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to meet your expectations. To uphold our company’s high standards, I will work with our staff to make sure we are thoroughly inspecting rooms prior to guest arrivals as well as providing each guest with professional customer... More 

rochester, NY
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed March 19, 2016

We have stayed here 3 times so far this year. A friend that lives in the area recommended it after she had stayed there while her house was under repair. We really like the front desk personnel- Jay and Crystal are especially helpful. We like being able to save money by staying at an extended stay hotel where we have... More 

Helpful?
Thank tcbsparkle
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to read that we were able to provide you with a home away from home experience! It’s great to hear that you enjoyed our friendly customer service, comfortable rooms, and all of the convenient amenities our hotel has to offer. Thank you again for... More 

Niles, Ohio
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 18, 2016

My mother, sister and I stayed in room 217 for 7 days to visit family nearby. We had 2 queen beds and a small kitchen. We didn't know that the room was only cleaned once a week and had it cleaned the second day. It was odd to have to exchange your own towels for clean ones or take trash... More 

Helpful?
Thank Kelly A
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for sharing your experience with us. We appreciate you letting us know that our amenities were not to your expectations. I will be sure to share your comments with our front desk staff to ensure we are clearly communicating our amenities during guest arrivals. We are sorry for this issue, but are glad to read that you had... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Orange County - Lake Forest

Address: 20251 Lake Forest Drive, Lake Forest, CA 92630
Location: United States > California > Orange County > Lake Forest
Price Range: $92 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orange County - Lake Forest 2.5*
Number of rooms: 119
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Also Known As:
Extended Stay Lake Forest
Lake Forest Extended Stay
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