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Extended Stay America - Orange County - Lake Forest

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Extended Stay America - Orange County - Lake Forest
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78 Reviews from our TripAdvisor Community

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Showing 78: English reviews
United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed here in July 2016 for 4 days and thought it was good value for the money. Hotels are expensive in this area and this hotel was a good price for the area. The room was clean and quiet. The bed was comfortable. There was a small kitchen that I didn't use, but it was clean.

Helpful?
Thank wwilliams3
Huntington Beach, California
Level Contributor
132 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 1 week ago

So I had a chance to stay here overnight as a recommendation from a friend who works in the area. As far as the hotel itself is concerned--it's a really nice place. If you are lucky enough to be checked in by Carmen, you are a lucky person. She ROCKS. Super friendly and extremely accommodating. My room is clean, fairly... More 

Helpful?
Thank hbgirl-forever
Manager_11525, Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

We would like to thank you for providing feedback about your stay. It is satisfying to read you enjoyed your room and the amenities are provided, especially the fully equipped kitchen, but I am disappointed you we lacked some amenities that you would have liked and our grab-and-go breakfast did not meet your expectations. The staff and I would like... More 

Las Vegas, Nevada
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Has kitchen, with utensils and cooking utensils provided at front desk. WIFI is free but not good enough to stream Hulu or Netflix. You can upgrade for a fee. Bed is King size and room is quiet and large. Maid service is free, once a week, but you can pay for daily service. "Free breakfast" is only coffee and granola... More 

Helpful?
Thank Phillip O
Manager_11525, Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. I'm pleased you consistently had great experiences at our hotel. We strive for all guests to have a positive experience. Our staff will definitely keep up the good work. The staff and I would like to thank you again for posting your review.... More 

Milford, Virginia
1 review
5 of 5 stars Reviewed July 16, 2016

My husband and I were attending "The Purpose Driven Church" conference at Saddleback Church. We had stayed 2 nights at another hotel and found that we had accidentally failed to book our third night. We needed to change hotels in the middle of the day and didn't want our electronic devices to stay in the hot car all afternoon. Extended... More 

Helpful?
Thank bsj84uva
Manager_11525, Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for writing such a wonderful review of your stay at our hotel. I am so glad to know that our staff provided you with great service during your visit. Quality customer service is a top priority of ours, and I'm thrilled to know we accomplished that goal with your stay. Thank you for choosing Extended Stay America. We... More 

Naples, Florida
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 15, 2016

Just average. There are much better places to stay. For the same or more money you can stay at the Hilton Garden Inn, Courtyard by Mariott, the Prominence Hotel and Suites etc. This is where we always stayed when visiting relatives but now we stay at The Prominence which is better by far. .

Helpful?
Thank cbhello
Orange, California, USA
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 22, 2016 via mobile

We had a great stay. The rooms were very clean, staff was very polite and helpful. Especially manager Jay he took care of any cares or concerns. I would for sure stay there again. Top notch place at a great price. When I needed fresh towels they were with them fast.

Helpful?
Thank mdemetry
Manager_11525, Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad to read how clean and comfortable your room and experience was. Jay will be informed on his mention in your review and on what an excellent job he is doing. More 

Lake Forest, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 22, 2016 via mobile

The hotel manager Jay provided an excellent customer service and he made my stay very pleasant. His quick response to customer inquiries are fast and efficient. The hotel is clean and the amenities are accessible. Thanks Jay,

Helpful?
Thank angelerrands
Manager_11525, Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for such kind words in your review. I am thrilled to read that you enjoyed your stay with us. Jay will be informed on what an excellent customer service and management jobs he is doing. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

San Diego, California
Level Contributor
257 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
1 of 5 stars Reviewed June 8, 2016 via mobile

The front desk clerk was very nice. The lobby is run down with virtually every corner in every wall falling apart exposing Sheetrock. There was a guest ahead of me complaining that the stove didn't work. The tv in my room didn't work. My room was very, very well used. Bed was serviceable. Overall, pass on this location. Much better... More 

Helpful?
Thank ConVivo
Manager_11525, Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for providing us a review of your stay. We apologize for the issues you experienced. We will make sure these issues are resolve, so it will not happen again. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Please feel free to contact me directly, at laf@extendedstay.com, with... More 

Frankfurt, Germany
1 review
1 of 5 stars Reviewed June 1, 2016

This was so far my worst experience staying in a hotel in all my life. I can't describe how disgusting is this place in general. First of all, we had to wait 2,5 hours after our arriving until we got our room. Can you imagine waiting 2,5 hours after long drive with your hungry 2 years old son? The front... More 

Helpful?
Thank UlanZ
Manager_11525, Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for the feedback about your stay at our hotel. We apologize for any inconvenience regarding the first room you received. We called in a professional to inspect the room and did not find any pest. Thank you again for time. If you would like to discuss this further, please do not hesitate to contact me at laf@extendedstay.com. We... More 

Mammoth Lakes, California
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed April 19, 2016

Well, this hotel was is a good location for a party we were attending. HOWEVER, we wanted to check in early (1:00 PM) and the front desk said the rooms were not cleaned yet and check in was at 3:00 PM. The desk clerk was very polite but you could tell she could of used another person to help her.... More 

Helpful?
Thank tuna18
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for providing us a review of your stay. Please accept our apologies for the delay you experienced at check-in as well as the room conditions you experienced. To uphold our company’s high standards, I will retrain our front desk staff and make sure we are thoroughly inspecting rooms prior to guest arrivals. Thanks to your feedback, we can... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Orange County - Lake Forest

Address: 20251 Lake Forest Dr, Lake Forest, CA 92630-8130
Location: United States > California > Orange County > Lake Forest
Price Range: $93 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orange County - Lake Forest 2.5*
Number of rooms: 119
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Also Known As:
Extended Stay Lake Forest
Lake Forest Extended Stay
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