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Prominence Hotel & Suites

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185 Reviews from our TripAdvisor Community

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Showing 182: English reviews
Redmond, Washington
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

When we checked in, we were told rooms would be ready in an hour, came back in an hours, were told it would be another 2 hours. The clerk at the desk was rude to everyone that had the nerve to ask about the rooms - the waiting room had several guests waiting. Once we got the room, it was... More 

Helpful?
Thank Eva S
Huntington Beach, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Please be very cautious or desperate to stay here! The rates are affordable, location is bad, condition is definitely sub-par to any other hotel I've stayed at (and I stay at A LOT). Rooms are small and smell of slight mold. Besides the continental breakfast, everything about this place says stay away. When I tried to politely and with 24hr... More 

Helpful?
Thank valdogg40
ProminenceGM, General Manager at Prominence Hotel & Suites, responded to this review

Mr. Ryan Valley, Thank you for choosing the Prominence Hotel during your stay in the greater Orange County and Thank you for choosing to stay with us for the next 3 days. Here at the Prominence Hotel, we are proud to serve guests as yourself. We took your comments in consideration and hope you will enjoy the rest of your... More 

San Francisco, California
1 review
1 of 5 stars Reviewed 3 weeks ago

When i checked in I told staff the window was broken. That night I said the window was broken. The next morning I was assured the problem would be fixed that day or I would get a new room. When I arrived back that evening... window still broken and no other room available and they would not upgrade. never ever... More 

Helpful?
Thank Trucker S
ProminenceGM, General Manager at Prominence Hotel & Suites, responded to this review

Thank you, We appreciate your comment and we thank you for choosing the Prominence hotel and suites during your visit in Lake Forest. Regards, More 

Tucson, Arizona
1 review
1 of 5 stars Reviewed 4 weeks ago

Hotel was sold out so they ran out of bedding for pullout sofa. Staff was rude, condescending and unapologetic about the situation. Found a man's loafers under a chair. Sink didn't drain well would fill up very quickly. However, the breakfast was very good and the staff running the breakfast were very polite and friendly.

Helpful?
Thank Auddtravel
ProminenceGM, General Manager at Prominence Hotel & Suites, responded to this review

Hello, We appreciate your comments and we thank you for choosing the Prominence hotel and suites among all other hotel around Lake Forest. Thank you More 

Lake Forest, California
1 review
5 of 5 stars Reviewed 4 weeks ago

nice quiet hotel, easy going, easy check in, easy parking, comfortable environment. Simple check in and check out. Would recommend to any one looking for an easy & quiet hotel. Located near toll road.

Helpful?
Thank bts91
ProminenceGM, General Manager at Prominence Hotel & Suites, responded to this review

Greeting, I am so glad that you have enjoyed your stay during your visit in Lake Forest. We appreciate your comments and we appreciate guests like you. When your trip bring you back in Lake Forest, please give us a call and we will be delighted to serve you again. Regards, More 

Mumbai (Bombay), India
2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

I stayed there many times for long periods and always felt like home away from home. Rooms are very clean and it gets cleaned daily. swimming pool and jacuzzi is there. Best part is morning cooked breakfast. small kitchen is also there in room and they also provide utensils. Very peaceful place and Starbucks is just beside.

Helpful?
Thank Prakharmishra01
ProminenceGM, General Manager at Prominence Hotel & Suites, responded to this review

Greeting, Thank you very much for choosing us as your home away home. Comments like yours are so much appreciated and keep us motivated. As you mentioned, we serve a hot complimentary breakfast every morning and Starbucks is just a step away. Please, come to visit us again or drop by to say hello. We will appreciate it. Again, Thank... More 

White Salmon, Washington
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

$ for $ this was a great hotel. It is an older hotel, with some old things (like non-digital thermostats that don't work, 1970's looking/sounding refrigerator, and old 1980's office style carpet). But, the staff were nice, the room was spacious and very comfortable, and it was quiet. Also, for the outdoor people, it is very close to the Whiting... More 

Helpful?
Thank Timruns
Lake Forest, California
1 review
5 of 5 stars Reviewed August 19, 2016 via mobile

Stan and Curtis are amazing! Every time I come here I love the service I get. They go the extra mile when taking care of their customers. I highly recommend staying here! I will always check this hotel first if I'm staying in Orange County! Plus the breakfast and the prices are amazing and I love the entire staff. Thank... More 

Helpful?
Thank NoahSchiller
United States
Level Contributor
73 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed August 6, 2016

This was the second time my family and I stayed at the Prominence Hotel & Suites. Last year, we stayed on the 3rd floor, and this year, we stayed on the 2nd floor. Our room was the "Traditional Suite, 1 King Bed with sofa bed and Kitchenette". We had a wonderful experience, with the exception of a few minor things:... More 

Helpful?
2 Thank Venere0306
Sacramento, California
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 4, 2016

First things first, the place was clean and comfortable and in an amazing location. I have nothing to complain about the rooms. Yes they are a bit older BUT they are clean. Service at the front was ok, seemed that there was no one there most of the time. The breakfast was OK, not bad, not great. My biggest issue... More 

Helpful?
Thank Magimago
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff

Additional Information about Prominence Hotel & Suites

Address: 20768 Lake Forest Dr, Lake Forest, CA 92630-7737
Location: United States > California > Orange County > Lake Forest
Price Range: $102 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Prominence Hotel & Suites 2.5*
Number of rooms: 60
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Also Known As:
Prominence Hotel Lake Forest
Prominence Hotel And Suites
Comfort Suites Lake Forest
Lake Forest Comfort Suites
Hotel Style:
#3 Romantic Hotel in Lake Forest
#6 Family Hotel in Lake Forest
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