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Prominence Hotel & Suites

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190 Reviews from our TripAdvisor Community

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Showing 187: English reviews
Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 17, 2016 via mobile

My company put me up at the Prominence since they have a corporate account with them. I usually stay at big chain hotels, but this stay was just as great. The cook to order breakfast opened early, so I was able to eat the delicious omelettes before heading to work. I can say the whole staff was friendly, and professional... More 

Helpful?
1 Thank JJReyy
Prescott, Arizona
Level Contributor
105 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 17, 2016

The Prominence is an excellent value hotel in overpriced Orange County. The location is near the toll road, convenient to most of OC. The hotel is located in a modern and clean industrial and retail area. The lobby of the hotel was clean and neat. The person in front of me had an inordinate, but relevant number of questions regarding... More 

Helpful?
Thank HeeNalu1969
Aurora, Colorado
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 12, 2016

As we all know good service starts at the top, and this hotel is no exception. The General Manager, Stan Yombo, ensures exceptional service from all of his staff. The front desk crew, Curtis, Melanie, Nick, and Kathy are not only friendly, but are also very knowledgeable and helpful. We had a room on the 2nd floor that included a... More 

Helpful?
Thank Ellen_pclt
Redlands, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 5, 2016

Old and dated hotel! Sofas have stains all over. We had 4 rooms reserved for a wedding. We were told that each room will have extra beds, but instead they told us that rooms with extra beds were all sold out, and to use the sofa beds! My sister paid extra for that, Breakfast, mediocre. Stay somewhere else!!.

Helpful?
Thank Ellen684
Surrey, Canada
1 review
Reviewed October 3, 2016

Hotel staff were great and had good banter with all but one, location very convenient, breakfast enjoyable, room comfortable. We even stayed an additional night. The only drawback was we had a dog with us and the exit door was broken so getting in and out of the hotel was inconvenient. Otherwise, would stay there again.

Helpful?
Thank ihatescreennames2015
Redmond, Washington
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 11, 2016

When we checked in, we were told rooms would be ready in an hour, came back in an hours, were told it would be another 2 hours. The clerk at the desk was rude to everyone that had the nerve to ask about the rooms - the waiting room had several guests waiting. Once we got the room, it was... More 

Helpful?
Thank Eva S
Huntington Beach, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 10, 2016 via mobile

Please be very cautious or desperate to stay here! The rates are affordable, location is bad, condition is definitely sub-par to any other hotel I've stayed at (and I stay at A LOT). Rooms are small and smell of slight mold. Besides the continental breakfast, everything about this place says stay away. When I tried to politely and with 24hr... More 

Helpful?
Thank valdogg40
ProminenceGM, General Manager at Prominence Hotel & Suites, responded to this review

Mr. Ryan Valley, Thank you for choosing the Prominence Hotel during your stay in the greater Orange County and Thank you for choosing to stay with us for the next 3 days. Here at the Prominence Hotel, we are proud to serve guests as yourself. We took your comments in consideration and hope you will enjoy the rest of your... More 

San Francisco, California
1 review
Reviewed September 2, 2016

When i checked in I told staff the window was broken. That night I said the window was broken. The next morning I was assured the problem would be fixed that day or I would get a new room. When I arrived back that evening... window still broken and no other room available and they would not upgrade. never ever... More 

Helpful?
Thank Trucker S
ProminenceGM, General Manager at Prominence Hotel & Suites, responded to this review

Thank you, We appreciate your comment and we thank you for choosing the Prominence hotel and suites during your visit in Lake Forest. Regards, More 

Tucson, Arizona
2 reviews
Reviewed August 27, 2016

Hotel was sold out so they ran out of bedding for pullout sofa. Staff was rude, condescending and unapologetic about the situation. Found a man's loafers under a chair. Sink didn't drain well would fill up very quickly. However, the breakfast was very good and the staff running the breakfast were very polite and friendly.

Helpful?
Thank Auddtravel
ProminenceGM, General Manager at Prominence Hotel & Suites, responded to this review

Hello, We appreciate your comments and we thank you for choosing the Prominence hotel and suites among all other hotel around Lake Forest. Thank you More 

Lake Forest, California
Level Contributor
4 reviews
Reviewed August 26, 2016

nice quiet hotel, easy going, easy check in, easy parking, comfortable environment. Simple check in and check out. Would recommend to any one looking for an easy & quiet hotel. Located near toll road.

Helpful?
Thank bts91
ProminenceGM, General Manager at Prominence Hotel & Suites, responded to this review

Greeting, I am so glad that you have enjoyed your stay during your visit in Lake Forest. We appreciate your comments and we appreciate guests like you. When your trip bring you back in Lake Forest, please give us a call and we will be delighted to serve you again. Regards, More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff

Additional Information about Prominence Hotel & Suites

Address: 20768 Lake Forest Dr, Lake Forest, CA 92630-7737
Location: United States > California > Orange County > Lake Forest
Price Range: $104 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Prominence Hotel & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Prominence Hotel Lake Forest
Prominence Hotel And Suites
Comfort Suites Lake Forest
Lake Forest Comfort Suites
Hotel Style:
#3 Romantic Hotel in Lake Forest
#6 Family Hotel in Lake Forest
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Questions & Answers

Here's what travelers have asked, with answers from Prominence Hotel & Suites staff and other travelers.
2 questions
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Prescott, Arizona
2 months ago
Brandon, Mississippi

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Questions? Get answers from Prominence Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were on the second floor, with a south facing window. There was no "view', but quiet.”
 of 5 bubbles HeeNalu1969, Oct 17, 2016 | Read review
“Examine room before you unpack.”
 of 5 bubbles J8437AMtomm, Jul 25, 2016 | Read review
“Best place for pet owners! Get the ground floor - so convenient to take pets out.”
 of 5 bubbles melissablack, Jul 19, 2016 | Read review
“A first floor room is very convenient to the fantastic breakfast. :)”
 of 5 bubbles cbhello, Jul 15, 2016 | Read review
“The is a big fountain up front, so choose a front or rear fountain based on whether you like the sound.”
 of 5 bubbles gloriag970, Feb 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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