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Holiday Inn Express & Suites Lake Forest

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20768 Lake Forest Dr, Lake Forest, CA 92630-7737
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (52)
Room & Suite (41)
Dining (22)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Lake Forest
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 13 hotels in Lake Forest
Location
Cleanliness
Service
Value
"The Holiday Inn Express and Suites Hotel and Suites offers a serene, sophisticated presence among Irvine and Lake Forest hotels. Our courteous and experienced staff makes us the top choice for business and pleasure. We are ideally located in southern Orange County within a short driving distance of major attractions, such as the beach, the Irvine Spectrum, major business centers, and John Wayne Airport." WE ARE PLEASED TO ANNOUNCE AS OF JUNE 2019 THE PROPERTY HAS TRANSITION TO A IHG FRANCHISE HOTEL. NEWLY RENOVATED ROOMS AND PUBLIC AREAS HAVE GONE THROUGH A MAJOR RENOVATION. CALL US FOR MORE DETAILS
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Kids stay free
Airport transportation
Business Center with Internet Access
Meeting rooms
Parking
Wifi
Hot tub
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Vending machine
Taxi service
Photo copier / fax In business center
Baggage storage
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Sofa
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Telephone
Wardrobe / closet
Clothes rack
Iron
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, French, Spanish, Chinese and 1 more
221Reviews2Q+A57Room tips
Traveler rating
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  • 56
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  • 12
  • 18
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Popular mentions
th3p1ckn1ck wrote a review Apr 2020
4 contributions
This is a great A hotel. The staff is super friendly that they keep this hotel is such a great condition. I stay here every time Im in the area. What adds to it is the general manager, Levi will walk around and great and talk with his guests. I dont see this any other hotels every. Keep up the good work!
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Date of stay: January 2020
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Trip type: Traveled on business
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Star H wrote a review Mar 2019
Riverside, California55 contributions
I stayed one night there. They are remodeling the rooms and they are doing overall a nice job. The room was clean, well made. My room came with a refrigerator and 2 double beds and TV. They told me since they were in the middle of the renovation it would not come with the coffee maker or phone. I was okay with that. I There were only 3 things I didnt like. 1. breakfast was horrible. The bacon they had out was like plastic, coffee was awful. The only thing ediable was yogart. 2. The BRIGHT color blue on ALL side walls when I walked off the elevator made me think I was walking into a daycare center...scared me at first and then made me laugh...lol It did not go with the rest of the neutral colors on the floor which were actually nice. I am not sure what the designer wanted to accomplish in the elvator area...lol 3. They had built into the wall these USB ports right next to the bed. It would have been perfect for charging a phone however the cut outs around the USB ports were too small so I could not plug them in. They might want to have their renovators re-evaluate those ports and fix them. Overall, it was nice, just need to fix the breakfast choices and really I would not think it would cost that much to fix that and really would make a difference.
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Date of stay: March 2019Trip type: Traveled solo
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Response from ProminenceGM, General Manager at Holiday Inn Express & Suites Lake Forest
Responded Apr 4, 2019
Thank you for choosing the Prominence Hotel and Suites soon to be the Holiday Inn Express during your visit in the Greater Orange County. We really do appreciate your concerns and comments. We will revisit them and make proper correction. We would like to invite back when the renovation is done in few weeks so you can enjoy a full experience of our renovated hotel. Again, Thank you for being our guest.
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JENNIFER H wrote a review Dec 2018
Tustin, California17 contributions3 helpful votes
If I could i would give them 10 STARS from Karoline (front desk), James (manager) and Stan (general manager)!! All of them have gone ABOVE & BEYOND to make sure we have had everything we needed to make our stay here comfortable and have helped us with all our requests big or small. Yes, the location is under major renovations but all three of them have made our stay beyond comfortable. We had to check in here due to our home flooding and our stress level was at our breaking point but they have brought it way down with the the way they have welcomed us and have treated us like family!!! THANK YOU THANK YOU KAROLINE, JAMES & STAN!!!!! MUCH LOVE, The Hernandez Family Roberto, Jennifer & Gnocchi (the puppers)
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Date of stay: December 2018
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Trip type: Traveled with family
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Response from ProminenceGM, General Manager at Holiday Inn Express & Suites Lake Forest
Responded Apr 4, 2019
Woww, We do appreciate your comments. We are glad that you have enjoyed your visit at the Prominence Hotel and Suites soon to Be the Holiday Inn Express - Lake Forest. I will share your comment with my staff and I know it will put a smile to their face as it did for mine. Again Thank you to you and your family for choosing us. You are welcome any time when you visit the City of Lake Forest.
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AlansNana wrote a review Aug 2018
Fair Oaks, California10 contributions1 helpful vote
I had previously visited this facility in October, 2017 and could not have been more pleased; therefore, I had VERY high expectations upon my return last week. I was greeted at the front desk by a young man with an AMAZING smile named James. James could not have been more warm and welcoming each and every day when I would see him, and he was very quick to answer any questions I might have and offer helpful suggestions! He was a true delight, as was every other staff member I came across during my stay! Unfortunately, it was only upon arrival at the hotel that I discovered that MAJOR renovations were underway, with the eventual outcome being that the Prominence Hotel will become a Holiday Inn Express sometime around the end of the year. While it's always nice to stay somewhere that is fresh and new, it is not so great to stay somewhere that they are basically tearing apart :0) Because of the renovations, the hotel was really not taking great care in decorating the lobby in an inviting manner, and it appears that they stopped trying to clean the carpets at all...stains everywhere...and the first room I was given was actually so filthy that I requested another room, which I was immediately given, along with sincerest apologies. Now please keep in mind that I am a person who has no problem staying in a "motel"...but I do at least want the place I am sleeping to be fairly clean and the first room simply was not. Additionally, the spa and pool are both in need of resurfacing or a VERY thorough cleaning!! Additionally, because this is a 3-story facility and the first floor to be re-done is the third floor, there was absolutely no way to escape the construction noise between 9-5...it sounded like there was a bulldozer coming through the wall at certain times!! I hate to even post this review because I do not want people to stay away from this facility...rather, I want to simply forewarn you that there is the reconstruction taking place; however, if you are like me and don't spend a great deal of time in your room anyway...I WOULD DEFINITELY RECOMMEND THIS FACILITY!! You cannot beat the price for a room with a kitchenette...a FANTASTIC complimentary breakfast (including made-to-order omelettes that are to die for!!)...absolutely gorgeous and safe location which is conveniently located to just about any shopping , dining and entertainment that you may want to experience...and best of all, a staff that goes OUT OF THEIR WAY to accommodate you in any way they can to insure that your visit is as pleasant as possible :0) I have every intention of returning to the Prominence Hotel just as soon as possible...whether renovations are completed yet or not...that is how much I love this place and the people there!!
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Date of stay: August 2018
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Response from ProminenceGM, General Manager at Holiday Inn Express & Suites Lake Forest
Responded Apr 4, 2019
Hi, Thank you for you comments. We really do appreciate that you have visited us again and you are inviting other guests not to be fooled by the renovation. As you mentioned, we are transitioning to the Holiday Inn Express and we would like to invite back when the renovation is done so you could experience the new hotel. I will share your comment with James as I know, It will make him happy to have delivered such a good service. Thank you.
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Steve H wrote a review Aug 2018
17 contributions4 helpful votes
Ii's located in a quiet area of Lake Forest. Older hotel, but the room was pretty clean. We are a tall family, so we liked the high shower heads. Our room was nice enough for a quick stay. We also liked the made-to-order omelettes for breakfast.
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Date of stay: July 2018
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Trip type: Traveled with family
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PRICE RANGE
$87 - $145 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
prominence hotel lake forest, prominence hotel and suites, comfort suites lake forest, lake forest comfort suites
FORMERLY KNOWN AS
Prominence Hotel & Suites
LOCATION
United StatesCaliforniaOrange CountyLake Forest
NUMBER OF ROOMS
60
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Frequently Asked Questions about Holiday Inn Express & Suites Lake Forest
Which popular attractions are close to Holiday Inn Express & Suites Lake Forest?
Nearby attractions include Lake Forest Sports Park (0.7 miles).
What are some of the property amenities at Holiday Inn Express & Suites Lake Forest?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Lake Forest?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Lake Forest?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Holiday Inn Express & Suites Lake Forest?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Lake Forest?
Conveniently located restaurants include Empanada Man, New Shanghai Restaurant, and Starbucks.
Are there opportunities to exercise at Holiday Inn Express & Suites Lake Forest?
Yes, guests have access to a pool during their stay.
Does Holiday Inn Express & Suites Lake Forest have an airport shuttle?
Yes, Holiday Inn Express & Suites Lake Forest offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express & Suites Lake Forest?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Lake Forest offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites Lake Forest?
The staff speaks multiple languages, including English, Spanish, French, Chinese, and Filipino.