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Holiday Inn Irvine Spectrum

Traveler (50)
Room & Suite (21)
Dining (9)
Overview
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23131 Lake Center Dr, Lake Forest, CA 92630-2838 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star accommodation
Additional information
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Offers from Holiday Inn Irvine Spectrum
Special Offer:Annual Sale
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Rooms
Dec 2Dec 3
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1 room, 2 adults, 0 children
Standard Room
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Reviews(414)
Traveler rating
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  • 18
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Jason D
10
Reviewed 5 days agovia mobile
Chris, Judy, and Mondo will provide excellent service at the bar/lounge, and the food is aces for a hotel in this class. If you have to travel here for work, this is the place to stay. Comfortable, quiet, and again the excellent bar/food
Thank Jason D
Response from GeneK293, General Manager at Holiday Inn Irvine Spectrum
Responded yesterday
Jason D The employees you mentioned all work in our food and beverage department, they are great employees who always look for ways to make our guests happy! Thank you for your review, and we hope you will choose to stay at our hotel again in the future. Thank You
Eduardo A
42
Reviewed 5 days agovia mobile
Came to stay at the hotel for business reasons.. I’m from San Diego, and Chris made me feel as if I was at home. His service was exceptional, and if I could, I would hire him for my company. He has a great future ahead of him. All I can say, is that he deserves to be recognized as an excellent employee and as a leader. Thank you Chris! You were amazing!
Thank Eduardo A
Response from GeneK293, General Manager at Holiday Inn Irvine Spectrum
Responded yesterday
eduardoaU9643ID What an excellent review! I will personally let Chris know how he was able to provide great service to you, he is a very hard working employee and is great at making the guests feel at home. Thank You
timoerno
Espoo, Finland
130
Reviewed 2 weeks ago
This hotel has a good location right next to the freeway and has a short distance to a shopping mall. The room was clearly outdated in terms of furnishings and decor. The bed was comfortable. The bathroom was a little tiny with inadequate ventilation. There was no minibar, which was ok as the fridge was on for our own water bottles. The hotel had two bottles of water available for $5 each, which shows a very poor attitude towards customers. I would rather have a couple free bottles available, with their cost embedded into the room price. Luckily, this hotel did not charge extra for their internet service as some still do.

There is a lot to wish for in terms of sound insulation, which obviously is not something the management can do much about. We witnessed the love life of one of the neighbors during the evening hours and that was less fun than one might expect.

But the worst experience was the way the front desk personnel treated the customer. When checking in, we were given a room with one king size bed and, as we prefer having two queen size beds, we asked if there was any chance of changing to another room. The young lady behind the counter stated, without checking her computer, that the hotel was fully booked so no change was possible. The next morning I asked the receptionist if the hotel had really been fully booked and he said no, not at all. In other words, the young lady decided to bluntly lie to us in order to have less work to do. That did not leave a very good aftertaste to our visit.

All in all, this hotel did not appear to wish us to visit them again. And, most likely, we will not.
Thank timoerno
Response from GeneK293, General Manager at Holiday Inn Irvine Spectrum
Responded yesterday
timoerno, I am so sorry to hear you did not fully enjoy your experience at our hotel, we will take your comments and apply them to our processes to see what we can do to improve. We try to accommodate all guest requests when able to, unfortunately rooms with two queen beds are in very high demand, and we do fill up on them quickly (especially on the weekend) it is possible that we were booked of that specific room type, and not necessarily the entire hotel. There is also a possible situation where we were fully booked, however guests did not arrive for their reservation which would change the sold out status. We hope you will give us another chance when in the area, we'd love to have another opportunity to serve you again in the future. Thank You
Robert H
Dronfield, United Kingdom
587195
Reviewed Oct 14, 2018
Really enjoyed our stay here. Front desk staff were very friendly and helpful. The hotel is very modern and clean.
We were on the top floor which was quiet and had nice views and was very clean. A complimentary drink of coffee or flavoured water was always available in the reception area. Easy parking. Pool outside was small, but fine if like us you just wanted to enjoy the fresh air. Although close to the interstate we experienced no noise and had a great sleep throughout our stay
Thank Robert H
Response from GeneK293, General Manager at Holiday Inn Irvine Spectrum
Responded 3 weeks ago
Robert H, Thank you for writing about your experience at our hotel, we are conveniently located close to I-5 however we have triple pane glass windows and just as you noticed this really helps block out the noise. We always want our guests to feel at home when they stay at our hotel. We hope you will choose to stay with us again in the near future.
smileylymie
Scottsdale, Arizona
30
Reviewed Oct 10, 2018via mobile
I have stayed at this location at least a couple of times, and each time I have been completely satisfied, from the service to the rooms! For starters, parking is free which is helpful, the location is decently convenient, and the rooms are equipped with everything needed. What I really love about the place is the comfortable beds! I know hat every time I stay, I'm destined to get a good nights sleep! It's like sleeping on a cloud, and the pillows are the same! Highly recommend if sleep is the key factor on your trip!
Thank smileylymie
Response from GeneK293, General Manager at Holiday Inn Irvine Spectrum
Responded 3 weeks ago
smilelymie, Sleep is a very important part of the guest experience at our hotel, and one we take great pride in. Thank you for taking the time to post about your stay, we hope to have another opportunity to serve you again in the future.
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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Air Conditioning
Banquet Room
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Golf course
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Best Value
,
Romantic
,
Business
,
Family
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Best Value
,
Romantic
,
Business
,
Family
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
148
Price range
$99 - $192 (Based on Average Rates for a Standard Room)
Also Known As
Holiday Inn Irvine Spectrum Hotel Lake Forest
Location
United States > California > Orange County > Lake Forest
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Best Value
,
Romantic
,
Business
,
Family
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
148
Price range
$99 - $192 (Based on Average Rates for a Standard Room)
Also Known As
Holiday Inn Irvine Spectrum Hotel Lake Forest
Location
United States > California > Orange County > Lake Forest
Photos
Traveler (50)
Room & Suite (21)
Dining (9)
Pool & Beach (4)
Business Center & Event Rooms (1)
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Questions & Answers
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LeighBerry
August 31, 2017|
AnswerShow all 2 answers
Response from Garethmb | Reviewed this property |
I would call. May be like a service animal.
0
Votes
Beefy604
May 3, 2015|
AnswerShow all 5 answers
Response from ndalum | Reviewed this property |
There are several restaurant options nearby, including a Mickie D's in walking distance.
0
Votes
Room Tips
"Ask for a room not facing the freeway."
timoerno
2 weeks ago
Read review
"Floor 3 has the gym, pick that one to skip taking the elevator"
aronsluffare
Oct 3, 2018
Read review
"Best to choose a room that is not on the freeway side of the hotel."
869tomd
Aug 16, 2018
Read review
"Book breakfast with the room, it will save you $4 a person."
187LisaH187
Aug 5, 2018
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