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The Hills Hotel, an Ascend Collection by Choice Hotels

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The Hills Hotel, an Ascend Collection by Choice Hotels
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319 Reviews from our TripAdvisor Community

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Showing 314: English reviews
Gilroy, California
Reviewed November 28, 2014

Staff was very helpful and the room very affordable. The hotel looks as though it will be rather expensive, but it wasn't. I would definitely recommend this hotel to anyone and I look forward to using it again very soon.

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Helpful?
Thank bobbysanchez
Palm Desert, California, USA
Reviewed November 26, 2014

Our first (and last) stay at this hotel. Here are the things I need in a hotel room: 1. Comfortable bed. Beds here were good. Comfortable and bedding was fine. 2. Good shower. Rated poor here because the shower beats the dirt off you rather than rinsing it off. 3. Wifi. This has to be the WORST connection I've ever...

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Helpful?
Thank Robert H
Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Dear Robert H, Thank you so much for sharing your most recent experience here at our hotel. I am very pleased to inform you that we are in a process of upgrading and changing our entire door lock system. This will definitely eliminate the keys to get demagnetized easily. I am surprised to hear about our WIFI being slow because...

Garland, Texas, United States
Reviewed November 25, 2014

We flew into town from Dallas, TX for my brother's wedding. The staff were beyond polite and very kind. Everyone was very tentative to our little one. Didn't mind her running around and having fun. VERY CLEAN and Chic! couldn't beat the price.

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Helpful?
1Thank Nicolette P
Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Nicolette P, Thank you so much for taking the time to fill out such fantastic review! I have shared your comments with the entire staff, and they join me in thanking you for you kinds words. Congratulations to your brother again and we hope to see again in the near future. Happy Holidays to you and your family!

California
Reviewed November 7, 2014

Stayed here one night on business trip. Plenty of free parking. Lobby very nice. Great customer service. Near by many restaurants and 5 freeway. Got a room in the 3rd floor. Very nice room, very comfy bed and pillows. Modern decor (see pics). Very nice pool area. Did not have time to check out the on site restaurant and bar....

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Helpful?
Thank Aztlan
NM
Reviewed October 8, 2014

We stayed the Night with our 5 year old son, and it went well! The Hotel seems more down to earth, not so "ritzy" it was clean, and the beds were comfortable. looks like its been updated a few times, but i liked the "subdued eclectic glam" look. We ordered ravioli and burgers via room service, and it was SO...

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Thank rocio v
Oceanside, California, United States
Reviewed September 30, 2014

Staff were very professional and courteous. Room rates were reasonable and food was excellent. Parking was easy and a short walk to room. Other food and convenience stores within a short drive if you choose to leave the hotel for other items. Bed was comfortable, clean, and had a refrigerator in room. I would definitely stay there again.

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Helpful?
Thank Michael W
Columbus, Georgia, United States
Reviewed September 30, 2014

We recently stayed at The Hills this past weekend. I have a list of pros and cons below Pros Decor is nice Has a bar and cafe downstairs Conveniently located in Laguna Hills...lots of restaurants and mall nearby Updated modern look Front desk was friendly as well as the room servicing staff good deal on price for wedding block Free...

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Helpful?
Thank Kathy H
Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Dear Kathy H, Thank you for your recent stay with us and for sharing your experience. I'm very happy to hear that you had a great stay overall and I apologize about your room having a muggy and musty smell. I have discussed this issue with our head housekeeper and we are finding better solution to avoid this type of...

Los Angeles, California, United States
Reviewed September 23, 2014

Stayed two nights (Sep 19-20) for a business meeting/course presentation held at the hotel. The staff were outstanding, especially at check-out, where a very helpful clerk printed maps on leaving. Room food service was fast and inexpensive. Sunday brunch was excellent and remarkably inexpensive. The audiovisual person at the business meeting was extremely competent and helpful, and projectors, sound, etc.,...

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Helpful?
Thank Ronald H
Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Dear Ronald H, Thank you so much for giving us a 5 star review! We're so happy we could provide a comfortable and successful business meeting. We're looking forward to providing you the same pleasant accommodations next time you are in town! Thank you!

Reviewed September 1, 2014

I don't know if it was the wedding fever, but my stay here was simply magical. I had my wedding here and for the value of what we paid, I believe it was worth every penny. The space is beautiful and I had the chance to stay at both their superior rooms and the diamond suite. The superior room was...

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Helpful?
Thank KFHuynh
Brentwood, California, United States
Reviewed August 26, 2014

I had never stayed here before and all I can say is WOW! The staff was so exceptional! Requested an early checkin after a twelve hour drive and Marshall took down my cell number and called me back to let me know my room was ready. Everyone was very friendly. The room was clean and had a refrigerator. Loved the...

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Helpful?
Thank Heather M
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hills Hotel, an Ascend Collection Hotel, is a full service boutique hotel located in beautiful Laguna Hills. We are proud to be among Orange County's top premiere hotels, offering access to some of California's most magnificent beaches, shopping, nightlife, fine dining and deep sea fishing. At The Hills Hotel, we are known for our unique service and accommodating staff that are always willing to go above and beyond to serve our guests. Whether you are traveling to Laguna Hills for business or pleasure, individually or with your entire family, you will find a world of comfort and convenient amenities here. Now, it's your turn to Meet, Play, and Relax at The Hills Hotel! ... more   less 

Additional Information about The Hills Hotel, an Ascend Collection by Choice Hotels

Address: 25205 La Paz Rd, Laguna Hills, CA 92653-5105
Location: United States > California > Orange County > Laguna Hills
Price Range: $121 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hills Hotel, an Ascend Collection by Choice Hotels 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
The Hills Hotel, An Ascend Collection By Choice Hotel Laguna Hills
Holiday Inn Laguna Hills
Laguna Hills Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from The Hills Hotel, an Ascend Collection by Choice Hotels staff and other travelers.
1 question
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los angeles ca

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Questions? Get answers from The Hills Hotel, an Ascend Collection by Choice Hotels staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room on the side that does not face the 405 Freeway.”
 of 5 bubbles edlexin, Feb 2, 2017 | Read review
“First floor room was great!”
 of 5 bubbles DeH344, Nov 27, 2016 | Read review
“Our room was far away from the entertainment lounge, so it was very quiet.”
 of 5 bubbles JeanneG47, Nov 11, 2016 | Read review
“Don't stay on the freeway side of the property.”
 of 5 bubbles mxtvl2011, Sep 30, 2016 | Read review
“Book early as it seems popular”
 of 5 bubbles phils572, Sep 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question