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The Hills Hotel, an Ascend Collection by Choice Hotels

AscendHotels$118*
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Certificate of Excellence
05/14/2017 05/15/2017
1 room 2 adults 0 children
$150*
$118*
$150*
$118*
$150*
$118*
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The Hills Hotel, an Ascend Collection by Choice Hotels
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323 Reviews from our TripAdvisor Community

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There are newer reviews for The Hills Hotel, an Ascend Collection by Choice Hotels
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Showing 317: English reviews
San Diego
Reviewed December 1, 2013

Unfortunately when my wife and I booked this Hotel for 1 night, they had a wedding with approximately 150 people and the parking lot was loaded making it impossible to find parking once we returned. So if you plan to stay at this hotel, you may want to ask if they are having a wedding on the night you are...

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Helpful?
Thank Mike W
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hi Mike, I'm truly sorry to hear you didn't enjoy your stay with us. The last thing I want is for any of our guests to feel inconvenienced. I'll definitely take your feedback to heart and work with the staff to make sure all our guests enjoy a comfortable stay, regardless of whether a wedding is taking place. As for...

San Diego, California
Reviewed November 30, 2013

The Hills Hotel is conveniently located right off the 5. We stayed here over Thanksgiving weekend. We booked it last minute for a great price, and were very pleased with our stay. First off, the front desk staff were very welcoming and polite. Our room was very clean and the bed was very comfortable. The ambience has a "modern-chic" feel....

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Helpful?
Thank Josh C
Ronnie_Torres, Owner at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hi Josh, Thanks for staying with us during Thanksgiving. I'm happy to hear you were pleased with your stay and thought your room was clean and comfortable. I'll be sure to let the staff know you appreciated their welcoming and polite service as well. Looking forward to your next stay with us! Take care, Ronnie Torres, Rooms Division Manager

Aliso Viejo, California
Reviewed November 20, 2013

My company uses this hotel regularly for our out of town clients and also meeting space for corporate functions. Use to be a Holiday Inn and is an older building but now has a modern, fresh feel and we really don't have anything like it here is South Orange County. The meeting rooms range from upscale boardroom to a grand...

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Helpful?
Thank stephtc
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Thank you for keeping us in mind whenever out of town clients are visiting Laguna Hills. It's really nice to know you appreciate our hotel's fresh and modern atmosphere. As you mentioned, we've recently remodeled our entire interior. Thanks also for your kind words about me personally. The credit for our customer service really belongs to the entire team. I'm...

Los Angeles, California
Reviewed November 18, 2013

I have been staying at this hotel two nights a week for a few months now. I feel it is way above the usual business accommodations available in this area for the same price. I have found the staff to be very courteous and responsive to my needs. The hotel is very accessible, parking is convenient, the lobby is pleasant...

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Helpful?
Thank L A
Ronnie_Torres, oms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Thank you so much for choosing to stay with us over the past few months. It's really nice to know you've found our hotel comfortable and convenient and think our service is courteous and responsive. That's the goal! I sincerely appreciate all your support. Take care, Ronnie Torres, Rooms Division Manager

Seattle, Washington
Reviewed November 15, 2013

I had the pleasure to stay at The Hills Hotel in Laguna Hills on a recent business travel. You can tell that the building itself is very old, but they do a decent job of making it look trendy by playing with the decor. In terms of other patrons at this hotel, I saw an eclectic group of people, everyone...

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1Thank mikimas202
Denver, Colorado
Reviewed November 14, 2013 via mobile

I Have been to this hotel three times in the last few years. It is convenient when I visit my grandparents or we would have never been back a second time let alone a third. This hotel is falling apart and instead of fixing the necessities they focus and trying (poorly) to dress it up. The pluming in two rooms...

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Helpful?
Thank pearlmand
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

I'm alarmed to hear you had such a negative experience with us. We definitely don't try to cover up necessary repairs with mere cosmetic fixes. In fact, over the past year we've committed ourselves to renovating and modernizing our entire interior. As such, I'm shocked that one room in your party smelled so unpleasant. Do you mind calling me at...

Alexandria, Virginia
Reviewed November 2, 2013

After a long day of driving and touring in the Laguna area, we happened to see the Hills Hotel and decided to see if they had rooms available. What a find! This hotel proved to be one of the nicest stays of our vacation. Their front desk staff was very friendly and they include a coupon for a glass of...

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Helpful?
Thank DeDeDelight
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

I'm thrilled to hear you were pleasantly surprised by us! I'll be sure to let the rest of the team know you appreciated their friendly and helpful service. All of us go out of our way to make sure our guests have a wonderful experience. Looking forward to your next stay with us! All the best, Ronnie Torres, Rooms Division...

Glendale, Arizona
Reviewed October 28, 2013

I have been in this business for 26 years and this property goes above and beyond with everything. The hotel is hard to find hotel, so I called and Resa he took my hand like a child and walk me thru every turn until we arrived love this guy. The property was clean food great I cannot say enough. We...

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Helpful?
Thank Annie L
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hi Annie, Thank you so much for your kind review. Considering you've been in the hospitality business for 26 years, I'm honored to know you had such a fantastic stay. As you mentioned, we're lucky to have such a dedicated and hardworking staff. I'll be sure to pass along your message to Resa, Chrystal and the rest of the team....

Walnut Creek, California
Reviewed October 25, 2013

This place is a trip. Lobby is furnished 1970's style but clean and in good condition. I don't know how they pull that off b/c that furniture has not been made in 40 years. Front desk was very nice and helpful. The elevator is small , slow and creaky. Hallways and rooms have been ungraded fairly recently. Some trash bags...

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Helpful?
Thank murphysolve
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Thank you for your detailed review. I'm glad to know you experienced friendly and helpful service and appreciated our unique decor. We designed our lobby and hotel to acknowledge our history while still providing clean and modern amenities for our guests. If you have any suggestions for us to improve going forward, please let me know. Best, Ronnie Torres, Rooms...

Colorado Springs, Colorado
Reviewed October 22, 2013 via mobile

The Hills is the hotel I stay at every year when we have our high school reunion. It is always very clean, reasonably priced and the staff are unbelievably friendly and helpful. Although there are other hotels in the area this one is the most convenient for me and by far my favorite!

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Helpful?
Thank Valerie H
Ronnie_Torres, Rooms Division Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hi Valerie, As part of a small local business, I sincerely appreciate you choosing to stay with us year after year. It's been a pleasure having you. The next time you stay with us, be sure to say hello so I can thank you in person. All the best, Ronnie Torres, Rooms Division Manager

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05/14/2017 05/15/2017
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Near The Hills Hotel, an Ascend Collection by Choice Hotels

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hills Hotel, an Ascend Collection Hotel, is a full service boutique hotel located in beautiful Laguna Hills. We are proud to be among Orange County's top premiere hotels, offering access to some of California's most magnificent beaches, shopping, nightlife, fine dining and deep sea fishing. At The Hills Hotel, we are known for our unique service and accommodating staff that are always willing to go above and beyond to serve our guests. Whether you are traveling to Laguna Hills for business or pleasure, individually or with your entire family, you will find a world of comfort and convenient amenities here. Now, it's your turn to Meet, Play, and Relax at The Hills Hotel! ... more   less 

Additional Information about The Hills Hotel, an Ascend Collection by Choice Hotels

Address: 25205 La Paz Rd, Laguna Hills, CA 92653-5105
Location: United States > California > Orange County > Laguna Hills
Price Range: $126 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hills Hotel, an Ascend Collection by Choice Hotels 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
The Hills Hotel, An Ascend Collection By Choice Hotel Laguna Hills
Holiday Inn Laguna Hills
Laguna Hills Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from The Hills Hotel, an Ascend Collection by Choice Hotels staff and other travelers.
1 question
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los angeles ca

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Questions? Get answers from The Hills Hotel, an Ascend Collection by Choice Hotels staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room on the side that does not face the 405 Freeway.”
edlexin, Feb 2, 2017 | Read review
“First floor room was great!”
DeH344, Nov 27, 2016 | Read review
“Our room was far away from the entertainment lounge, so it was very quiet.”
JeanneG47, Nov 11, 2016 | Read review
“Don't stay on the freeway side of the property.”
mxtvl2011, Sep 30, 2016 | Read review
“Book early as it seems popular”
phils572, Sep 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
AscendHotels
$118* /night
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Expedia.com$118
TripAdvisor$118
HotelQuickly$150
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Prices are for 1 room, 2 adults
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