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The Hills Hotel, an Ascend Collection by Choice Hotels

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The Hills Hotel, an Ascend Collection by Choice Hotels
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315 Reviews from our TripAdvisor Community

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Showing 310: English reviews
LA
Reviewed 1 week ago

I stayed here for one night after having Lasik eye surgery at a nearby facility. The hotel is located right next to the 5 freeway but I found my stay to be quite quiet and enjoyable. The hotel provides a shuttle service, which is a convenient amenity, though I imagine most visitors would have a car with them. My room...

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Helpful?
Thank LuvSLO
Ann Arbor, Michigan
Reviewed 2 weeks ago

We were visiting friends and decided to try The Hills Hotel and overall enjoyed our three-night stay. The location is great next to the 405 and we did not hear any road noise. The staff was great, the breakfasts were very good and the room was comfortable. The few inconsistencies in an otherwise upscale hotel were really very minor, but...

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Helpful?
Thank edlexin
jonihester
Reviewed 4 weeks ago

This hotel has all the signs of a very cosmetic surgery . Everything appears okay on the surface but if you dig a little you will see its all falling apart. I will say the rate was reasonable and the food from room service was enjoyable. However the hotel itself is in bad shape. The air conditioner in my room...

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Helpful?
1Thank grantacg
The_Hills_Hotel_OC, General Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Grantacg, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that this information has been passed on to our concerned staff. Despite this, we hotel to be able to welcome you back on...

Belleview, Florida
Reviewed January 4, 2017

The Hotel is pretty, rooms are very clean, the beds very comfortable. but television didn't work and commode clogged 4 times maintenance did come up quickly was inconvenience ..were told we could move to a different room on the second night but was tired from the day more of a hassle to repack everything decided to check out a day...

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Helpful?
Thank wstaylor7777
Ronnie_Torres, General Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello wstaylor7777, Thank you for sharing your experience during your most recent stay with us. We apologize for the inconvenience. I have sent you a private message and I hope to hear back from you so we may have the pleasure to make your stay right. You may also contact me directly via email at rtorres@thelagunahillshotel.com. Thank you and we...

Reviewed December 7, 2016

Loved staying here !!!!! I would recommend this hotel to anyone staying in the area. The staff was great, and the food was delish. The wedding staff was very attentive throughout the night. A beautiful room didn't hurt either.

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Helpful?
Thank candice m
Ronnie_Torres, General Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Candice m, Thank you so much for the 5 star review! It was such an honor to have you as our valued guest. We hope to see you again very soon!

A TripAdvisor Member
Level Contributor
12 reviews
6 hotel reviews
2 helpful votes
Reviewed November 30, 2016 via mobile

We were looking for a reasonably priced hotel at last minute. We were told that it was an older hotel. We were extremely pleased that it was remodeled. It was clean and very comfortable. The beds and rooms were very nice!

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1Thank A TripAdvisor Member
Ronnie_Torres, General Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Dear Valued Guest, Thank you so much for giving us a chance and for appreciating all the improvements and beautification we've done to our hotel. We hope to see again very soon!

New Delhi, India
Reviewed November 29, 2016

I have been to this hotel for a week and had a good experience staff on reception is very friendly. McD, Subway etc. on the walking distance. Laguna beach is around 15 -20 mints drive from this hotel. My overall experience is good and I recommend this hotel for a stay.

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Helpful?
1Thank DeepakGrg
Ronnie_Torres, General Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello DeepakGrg, Thank you so much for recommending us and for taking the time to share your wonderful experience during your most recent stay with us.

Salt Lake City, Utah
Reviewed November 27, 2016

This was a perfect location for a quiet getaway. My only complaint was the free wifi in the room was practically nonexistent. I purchased a new computer right before we left to make sure I could do my job while I was away. I ended up using all my data on my phone to squeak out the minimum work emails,...

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Helpful?
1Thank De H
Ronnie_Torres, General Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hi De H, Thank you so much for sharing your feedback. I am excited to inform you that we have recently completed our wifi upgrade and have resolved all wifi related issues. I hope you will give us another chance to provide you with superior service and to experience the improvements we've done.

Austin, Texas
Reviewed November 14, 2016

Hotel is well-located, rooms are nicely furnished, service is good, price is reasonable - the only thing keeping it from being a "5" is the awful "boulders" they try to pass off as pillows. After complaining about them on an email survey, the manager responded that they have some softer pillows and I should request them next time, so I...

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Helpful?
Thank JanCordova11
Ronnie_Torres, General Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello JanCordova11, Thank you so much for the great overall feedback. We have recently upgraded all of our pillows back in early November 2016 to a much softer and comfortable pillows. We apologize for the inconvenience. Please contact me directly via email at rtorres@thelagunahillshotel.com the next time you will be staying with us and I will make sure to make...

Reviewed November 11, 2016

Our room on the first floor was quiet, well furnished and clean. Staff was helpful and pleasant. Coming from Massachusetts, we were pleasantly surprised to find a Dunkin Donuts diagonally across the street.

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Helpful?
1Thank JeanneG47
Ronnie_Torres, General Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hi JeanneG47, Thank you so much for the 5 star review! We really appreciate it! We hope to see you again soon!

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Near The Hills Hotel, an Ascend Collection by Choice Hotels

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hills Hotel, an Ascend Collection Hotel, is a full service boutique hotel located in beautiful Laguna Hills. We are proud to be among Orange County's top premiere hotels, offering access to some of California's most magnificent beaches, shopping, nightlife, fine dining and deep sea fishing. At The Hills Hotel, we are known for our unique service and accommodating staff that are always willing to go above and beyond to serve our guests. Whether you are traveling to Laguna Hills for business or pleasure, individually or with your entire family, you will find a world of comfort and convenient amenities here. Now, it's your turn to Meet, Play, and Relax at The Hills Hotel! ... more   less 

Additional Information about The Hills Hotel, an Ascend Collection by Choice Hotels

Address: 25205 La Paz Rd, Laguna Hills, CA 92653-5105
Location: United States > California > Orange County > Laguna Hills
Price Range: $119 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hills Hotel, an Ascend Collection by Choice Hotels 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
The Hills Hotel, An Ascend Collection By Choice Hotel Laguna Hills
Holiday Inn Laguna Hills
Laguna Hills Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from The Hills Hotel, an Ascend Collection by Choice Hotels staff and other travelers.
1 question
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los angeles ca

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Questions? Get answers from The Hills Hotel, an Ascend Collection by Choice Hotels staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room on the side that does not face the 405 Freeway.”
 of 5 bubbles edlexin, 2 weeks ago | Read review
“First floor room was great!”
 of 5 bubbles DeH344, Nov 27, 2016 | Read review
“Our room was far away from the entertainment lounge, so it was very quiet.”
 of 5 bubbles JeanneG47, Nov 11, 2016 | Read review
“Don't stay on the freeway side of the property.”
 of 5 bubbles mxtvl2011, Sep 30, 2016 | Read review
“Book early as it seems popular”
 of 5 bubbles phils572, Sep 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question