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BEST WESTERN PLUS Laguna Brisas Spa Hotel

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661 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Laguna Brisas Spa Hotel
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Showing 631: English reviews
Altadena, California, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 7, 2014

The top floor, and most expensive room, was very noisy. When we were moved to a more quiet room, we dealt with loud music from neighbors for 90 minutes with no help from staff. When offered a discount on the room, I had to call twice to get the reduction of the $200+ room. Overall, the quality of the room... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Scott C
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are disappointed that we did not meet your expectations. I will share your words with the staff. We will continue to train our employees and work on our shortcomings. We apprecfiate yourr comments. Best regards. More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed December 5, 2014

Noise at 3am hollow walls no management help. Hollow walls poor customer service bad rooms in property no windows with views of anything. Bath is not a spa. It is just a large bath with a couple jets. Management knocks on door even with do not disturb sign before check out time.

Helpful?
Thank Smart1one
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

I am disappionted that we did not meet your expectations. We will share yoyer words with the staff. We will continue to instill a can do attitude in all our employees and strive for 100% guest satisfaction. We appreciate your feedback. More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 1, 2014

We went to Laguna Beach this Thanksgiving 2014 for a family trip to see the relatives. I initially chose this hotel based on the great value and proximity to the beach and downtown Laguna. We planned to stay a night to try it out and then go to Newport Beach. We ended up being so comfortable that we stayed 3-nights.... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Denise P
Jose2244, Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are so glad that you enjoyed your stay with us. I will share your words with the staff so they may be motivated to continue to give it their best effort. We hope to see you again soon. Happy travels. Jose Berumen General Manager generalmanager@lagunabrisas.com More 

Winnipeg
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed November 30, 2014

should be a 2 star or 4 star, seems like a cheap hotel but the rooms are sort of high end. Internet sucked. Staff was helpful, underground parking, sort of ok place some high end room touches of a finer hotel

Helpful?
Thank MelvinWinnipegMelvin
Jose2244, Front Office Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

Thank you for your review, we will look into our internet to see what part of the Hotel you had problems with. I'm glad to hear that the staff was helpful. We hope you had good stay with us and hope you come stay with us again. Thanks, Rene Front Office Manager More 

Redondo Beach, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 30, 2014

we love this little hotel for its location just outside the busy downtown area, its in-room spa, a nice free breakfast offering and friendly staff. A good value in an expensive resort beach city. Across the street is Mozambique, a must for its happy hour offerings and great food.

Review collected in partnership with Best Western

Helpful?
Thank steven m
Jose2244, Front Office Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are glad we met your expectations. I will share the review with the staff and let them know about your stay with us. Please come see us again when you are in the area. Thanks, Rene Front Office Manager More 

Norco, United States
1 review
5 of 5 stars Reviewed November 30, 2014

Very pleased with our 3-day experience at Best Western Laguna Brisas Spa Hotel! Room was large and comfortable. Bed was extremely comfortable. We had an in-room jacuzzi tub. Hotel comp breakfast was very good and had a large variety of foods to choose from. Location is a little south of town and all the traffic. The beach is across the... More 

Review collected in partnership with Best Western

Helpful?
Thank Deborah S
Jose2244, Front Office Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are glad you had a pleasant stay with us and that we met your expectations. We are a little south of the downtown area, but it is worth the walk. We hope you can come back and stay with us in the near future. Thanks, Rene Front Office Manager More 

Redlands, United States
1 review
5 of 5 stars Reviewed November 28, 2014

This hotel was a great value for the money, right in the middle of town and close to everything including the beach. Rooms were great and clean. Staff was great and friendly. Daniel at the front desk was very helpful

Review collected in partnership with Best Western

Helpful?
Thank Steve R
Jose2244, Front Office Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

We are glad to hear you had a great stay with us. I will share this with Danielle to let her know that her actions were recognized. Thank you for your kind words and we hope you stay with us in the near future. Thanks, Rene Front Office Manager More 

india
Level Contributor
44 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed November 17, 2014 via mobile

We two friends were staying here for two nights the good about this property is located prefect on a main highway, parking is free beach and market main town centre near you can walk if you like. Breakfast is very poor, room given to us was dark with no view, I think hotel hardly have any few rooms. Room was... More 

Helpful?
1 Thank vishalvinayak7
Jose2244, Front Office Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

Sorry to hear we did not meet all of your expectations, we will continue to work on upgrading our natural lighting in our hotel rooms and continue to improve our breakfast. We will look into the restroom odor you are mentioning. We hope you can stay with us again and try our exterior room. Thanks, Rene Front Office Manager More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 15, 2014

We booked a top (4th) floor room. These are great. They have a deck right outside the door with a view of the ocean. There are tables and chairs to sit and watch the sun set. There are several fine restaurant within walking distance. Parking is free in the underground parking structure onsite. The room was fine, except the sink... More 

Helpful?
Thank Simerothc
Jose2244, Front Office Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

Thank you for feedback it is very much appreciated. We are glad you had a good stay with us. We apologize about the sink, we will take a look at that. Your concerns matter to us, we hope you can come stay with us again in the near future. Thanks, Rene Front Office Manager More 

NC
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed November 14, 2014

As a former Laguna Beach resident, it's worth noting that most of the hotels in Laguna Beach are vintage at best, and many (particularly those that are not well-known luxury resorts) have not been updated. This Best Western Plus has. I've been in the Ritz, St. Regis, Surf & Sand, Montage hotels and in some of the more budget-friendly hotels... More 

Helpful?
Thank NCBoggle
Jose2244, Front Office Manager at BEST WESTERN PLUS Laguna Brisas Spa Hotel, responded to this review

Thank you for the kind words. We hope we met all of your expectations and hope you stay with us anytime you are in the area. Thanks, Rene Front Office Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
Official Description (provided by the hotel)
"99 Steps to the Beach..." The alluring tranquility of the infinite Pacific will envelope your senses as you relax and rejuvenate in one of our newly remodeled, fully air-conditioned rooms featuring large, oversized whirlpool spas for two, beautifully appointed new furnishings and new 32-inch flat screen LCD Televisions. Immerse yourself in the warmth of the sun while gazing towards Catalina Island and the ocean's expanse from our scenic rooftop terrace followed by a soothing swim in the sparkling outdoor pool. Let your mind drift while your dreams soar.Complimentary high-speed Internet! Complimentary buffet breakfast! From a romantic getaway to a family vacation to the refined services for the business traveler, the BEST WESTERN PLUS Laguna Brisas Spa Hotel is your perfect destination. From the moment you enter the lobby, you will be greeted with friendly smiles and the superior service one would expect from such a special location. Located above the crystal waters of the blue Pacific at the corner of Bluebird Canyon and South Coast Highway, each fully air conditioned room features a refrigerator, coffee/coffeemaker, iron/board, hair dryer, complimentary local and toll free calls and newspaper. Parking fee $10 USD per night. One parking spot allowed per room. Rooftop Terrace with panoramic views of the coastline, Catalina Island and the breathtaking colors of the sunset beyond. For the sun worshipper, the quiet and serene courtyard area features an outdoor heated swimming pool and spa. Enjoy your moment at the BEST WESTERN PLUS Laguna Brisas Spa Hotel today! ... more   less 

Additional Information about BEST WESTERN PLUS Laguna Brisas Spa Hotel

Address: 1600 S Coast Hwy, Laguna Beach, CA 92651-3262
Location: United States > California > Orange County > Laguna Beach
Price Range: $186 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Laguna Brisas Spa Hotel 3*
Number of rooms: 66
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Also Known As:
Best Western Plus Laguna Brisas Hotel Laguna Beach
Best Western Laguna Beach
Laguna Beach Best Western
Hotel Style:
#9 Family Hotel in Laguna Beach
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