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Traveler (8)
Room & Suite (7)

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#4 of 5 hotels in La Puente
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HOTEL CLASS
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Air conditioning
Refrigerator in room
7Reviews
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3Room tips
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I found myself working late in City of Industry and my budget is tight. I went and found an excellent rate at Industry Inn & Suites on the internet. I booked a non-smoking room with a King sized bed. I saw that the reviews kept commenting on how clean the rooms were. For me, that's really the most important thing when I stay at a hotel. I became very skeptical when I checked in. The area didn't feel very safe, and the hotel is next to train tracks (yes, the train comes through at night). I walked into the lobby to find 2" of glass between me and the woman working behind it. That was the first sign that maybe I made a mistake staying here. I checked in, got my card key and went to my room. IF YOU ARE A WOMAN TRAVELING ALONE, DO NOT STAY HERE. The reviews were right. The room was very clean, as was the bed. In fact, it was one of the most comfortable beds I've slept in. I had a great nights sleep. That being said, prepare yourself for a no frills experience. And when I say "no frills," I mean NO frills. - There was nothing in the room to hang my clothes. Nothing. No rod, no hook - nothing. I hung my shirts up on the drapery rod. - 1 ply toilet paper - Very old, stained, furniture, cabinet doors that would not stay closed and drawers missing handles to open them. - NO telephone in the room (program the hotel number in your phone if you need something or dial 911 if you have an emergency). I've never seen that before. No. Phone. - NO peep hole in the door. You have to open the drapes to see who is outside your door - NO tissue paper - NO hair dryer (you have to ask at the desk for one) - They give you a small bar of soap and a packet of shampoo. Luckily I brought my own. The carpet was clean, but needs replacing. The bathroom had been newly renovated as had the room, but the furniture had not. There are no bed side lamps, so you're stuck with overhead lighting. There are no outlets near the bed, so I couldn't charge my phone on the night stand. And, there is no lighting near the bathroom sink. Shaving was interesting without adaquate lighting. Parking was ample, but I did say a prayer to baby Jesus that it wouldn't get broken into. Leave NOTHING in your car. The good: - Free internet was great - Family running the hotel were very nice and helpful. - The water pressure in the shower was great and the water was nice and hot. - Huge flat screen TV mounted on the wall with hundreds of channels. - Great air conditioning. Very quiet and worked beautifully. That being said, I didn't see any riff-raff hanging about. I do believe the family that owns the hotel is doing their utmost best to provide a safe and comfortable experience. They just haven't gotten there yet. Even though I walked away unscathed and well rested, I will never go back. I checked out of the hotel very, very early in the morning the next day because of work. I had to slide my card key under the glass when I left. There were a pair of black high heels just sitting on the counter wondering why the owner had left them there. Pictures attached.
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The most positive thing I can say about this hotel is that the bed and bathroom were clean. The carpet was disgustingly dirty. The toilet paper was one ply with an odd odor right off roll and turned a gray brown color when wet. No tissue in the tissue holder nor any customarily complementary lotion. Only a small packet of shampoo, conditioner and a small bar of soap.
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This property replaced another that we couldn't stay in (didn't feel safe). It was a very pleasant experience. The room was well maintained and the staff was kind and helpful. For some people, the train that passes through a couple of times overnight might be a distraction, but it wasn't for us. Would definitely stay there again. Very good value for the money and plenty of good restaurants nearby.
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Honestly the best place to stay in the area! The manager is a little to nosy was a bit judgmental towards me and my girlfriend but overall I guess ok. Like I said pretty mush the cleanest place to stay in that area.
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This hotel was perfect for what we needed, clean rooms, easy to find, good price and comfy beds. I felt safe. Near a Mc Donald were we had breakfast. Park right at front- Motel style. We left our car the next day park in there so we went to do so errands and they even keep the eye on it. I will stay again.
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PRICE RANGE
$74 - $102 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaLa Puente
NUMBER OF ROOMS
40
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