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My stay at the Holiday Inn this time was, interesting. Let me start from the end... staff, great! Management, wonderful. Truly accommodated to their best the comedy of errors that proceeded...
Set registration for 2 queens, got 1 king. The room was supposed to have...More
Wow!!! I reserved a king size bed room and came to a two-queen bed room. I had to call front desk to get my room changed. Excuse was that they had over booked and had to move some to other rooms and I was one...More
Thank Cristino A
Response from Gary C, Manager at Holiday Inn San Diego - La MesaResponded April 12, 2017
We apologize that your stay was less than enjoyable. I have spoken with our Executive Housekeeper who is researching and speaking with our team of Ladies and Gentlemen in Housekeeping to see what may have occurred.
This is a very unusual situation, as our cleanliness...More
Seems a little in shambles. If had not been for Shonda at the front desk and Happy M in customer service I would have left early. Corporate needa to be involves with the lack of staff that they have on hand.More
Thank Kevin S
Response from Gary C, General Manager at Holiday Inn San Diego - La MesaResponded February 6, 2017
Thank you for taking the time to write a review about the Holiday Inn La Mesa. I am sorry to hear that you feel that there were not enough employees available to assist you. I am not sure what time/date you are referring,...More
when I was checking in for a 6 night stay, I was quoted a price of $89.00 plus $8.90 tax. I asked the clerk for a receipt she said I would get it when I checked out. When I did check out I was charged...More
Response from Gary C, Manager at Holiday Inn San Diego - La MesaResponded January 11, 2017
I am sorry that this is still an issue after discussing with the team and communicating to Corporate IHG. I understand that you are frustrated, but there is no dishonesty on our behalf. Rather we are honoring the rates that you signed, and...More
Hotel was nice, not a great view due to location, but look good....room looked good also. Nice renovation. However, the bed was horrible! Felt like sleeping on a box (or really cheap bed!). Parking not great, but staff was nice.
Restaurant was ok, but ran...More
Response from Gary C, General Manager at Holiday Inn San Diego - La MesaResponded December 28, 2016
Thank you for taking the time over the Holiday Season to review your stay at the Holiday Inn La Mesa.
I wanted to point out a few things that will make your next stay great! Parking, out front gets tight; however, we have...More
Good morning. Although we love pets, we are only pet friendly to those with certified service animals. The Candlewood Suites Hotel in Mission Valley- another IHG Brand is pet friendly. Hopefully they can take care of you... More
Good morning. Although we love pets, we are only pet friendly to those with certified service animals. The Candlewood Suites Hotel in Mission Valley- another IHG Brand is pet friendly. Hopefully they can take care of you and your little ones.