We came for 5 days and stayed at Hidden Haven. It was fabulous. The staff was friendly, the rooms were clean and neat and the grounds were lovely and peaceful. We walked to the beach and every morning also walked along the Pacific to see the seals and sea lions. They were magical.
We rented the Monte Vista property which is managed by Redwood Hollow cottages. The property itself was well-located and had a large deck with a marvelous ocean view. However we were very disappointed with the management. Just before we arrived we were informed that workmen would need to enter the residence while we were there to do repairs. Inconvenient, but ok. However, we had to leave the residence before the workmen finished; when we returned, the residence had been LEFT UNLOCKED with our belongings inside. The workman returned the next day and told us that the office manager had promised to come over and lock the unit, but clearly they had failed to do so. We reported the incident, and our unhappiness, to the office but never received a response nor an apology. BUYER BEWARE.
I stayed at Seagate and Prospect Cove. Both cottages are different but I love them both. Cozy and comfortable. Both have full kitchen as well . Love the beautiful gardens. It’s like being far from everything. But close to beach where I walked every morning. Close to Vons and Pearl street with several restaurants. Very clean , important especially during the pandemic. Cleaning personal does a great job! Pamela the manager and Sue are two wonderful people very helpful and kind. Miss it and cannot wait to go back. Highly recommended over any hotel!!! I feel grateful having been able to be there.
Our daughter turned 18 over this past Labor Day and due to COVID we had to get creative, staying small and local. We decided on a beach weekend at Redwood Hollow as my husband and I had a good stay there before, in a smaller cabin during the off season. When I booked our reservation I mentioned that we were coming for an 18th birthday and was contacted by Pamela, one of the supervisor's at the Hollow. She asked a little about my daughter and said she'd come up with something fun. When we arrived, we were amazed - she'd decorated our cottage in my daughter's favorite colors and left her some memorabilia from her very own personal Beatles collection. She really made our stay amazing - thank you so much Pamela! Aside from that, here are a few other things we loved about our stay: - It was immaculate - no worries about things not being clean! - The location is amazing - walk to beach access, tidepools, great food & shops! - Friendly & accommodating staff! - Lots of cool character in these historic, but well maintained & updated cottages! - They were able to give us a late check out time that helped us maximize our stay! It was truly great :)…
We had booked a stay at Redwood Hollow Cottages and then a pandemic broke out! My first issue is they charged my credit card for 4 nights I did not book and then it took multiple emails to receive my credit. The second issue is the days we did book were canceled due to the pandemic. At first they were not going to refund my deposit (even though they were not open on the days of my booking). Then they said they would refund but since my deposit was made so long ago they would need to do a hard check. It has now been 2 1/2 months, I have not received any credit, reply to my emails, or found a good phone number. Bad practice when everyone is trying to scrape by!