I stayed here with my 8 yo son during a holiday weekend as their room rates were really favorable. While we somewhat enjoyed our stay, I did expect a little but more from it given what I’ve seen on social media and from its reputation. Pros: - easy parking - beautiful Spanish style, which I love - comfy enough rooms - close to golf Cons: - rooms need to be upgraded and better-kept. Our sliding door was faulty and the drapes had a blood stain on it. - confusing maze of hallways - pool seating was abysmal. In the afternoon, pool area was completely packed, even during covid season! We could not get seating at all during the time there was sunlight and had to wait later on in the night and just do night swimming instead. Would come back only if they do upgrades to the room and change their pool system.…
This is a gorgeous property, but the best part about it is the exceptional staff. At every turn, they went above and beyond any request I had. We stayed during COVID-19, and even with the many restrictions, the staff made up for it. For example, normally there is a hotel shuttle that will take you to a nearby beach, but that service was suspended during COVID. So what do they do ? The front desk staff arranged and paid for our transportation to and from the beach ! And then, while we were on the beach, they called us to see how we were doing, and if they could also get us tacos or nachos delivered to us on the beach ! I have worked at 5-star properties myself, and these staff members blew me away. I would like to personally commend Fawz Hussein and Juan Jiminez for their exemplary service and being such heroes to the profession of hospitality.…
We thoroughly enjoyed our stay at Estancia, even with the Covid restrictions strictly enforced. The landscaping is beautiful and we were able to enjoy sitting in the Secret Garden as the tables were at least 20' apart. We were unable to enjoy the restaurants, though the carry out food we were able to order was delicious. The bar was fully stocked and the bartender was great! I was happy to find that dogs are allowed, so next time I can bring my little dog. The staff was exceptional! All the employees we encountered went out of their way for us and were unbelievably friendly.
This hotel is top notch! They have thought of everything to make your stay comfortable, quiet and luxurious :) The Blend is a good place to grab some coffee. Elise at The blend is super nice and makes a delicious hot Mocha and a mean Vanilla Late! The property is really big and we have not yet begun to explore all its nature trails I can’t wait to do so!! This is a great place to get away and forget about what’s currently going on in the world. :)
Thank you Chelsey Ong for your help in booking our vacation. The hotel is so beautiful and tranquil. Its a great place to recharge and feel some sort of normalcy again. It's a treat and can't wait to go back when its bustling with people again in the future!
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