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HOSHINOYA Karuizawa

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Hoshino, Kitasaku-gun, Karuizawa-machi 389-0194, Nagano Prefecture
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¥50,000 (JPY)
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1 room 1 adult
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HOSHINOYA Karuizawa
HOSHINOYA Karuizawa
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230 Reviews from our TripAdvisor Community

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Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Getting here from Tokyo was a breeze with the shinkansen. Not before a stop at the Prince Outlet! Shuttle service takes you to check-in hut for some tea and hard-core metal music. (The "getting there" WOW!-experience doesn't beat the one at Hoshinoya Kyoto where you take the resort boat upstream.) Room was great Mizunami - overlooked the lake and across... More 

Helpful?
Thank EccentricDrill
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear EccentricDrill, Thank you for taking the time to give us such a great review! We are so pleased to hear that you participated in some events at HOSHINOYA Karuizawa and you liked your stay with us. We create and offer new activities in order to evolve all year around, so we hope to welcome you back at your next... More 

Singapore
Level Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed December 29, 2015

We stayed at a riverside villa for 2 nights in December 2015, en route to Hakuba. Pre-booking quite a number of months in advance online, we managed to score a relatively good deal. We took the shinkansen in from Tokyo, arrived slightly over an hour later, at the Karuizawa station. From there, we took the complimentary shuttle bus service from... More 

Helpful?
3 Thank WYMC
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear WYMC, Thank you for taking the time to share your experiences at HOSHINOYA Karuizawa. One thing I found interesting in reading your review is that one of your favorite features in the room was the individually controlled air-conditioning. We are glad you liked it. Your comments are the best motivation for our team. I will make sure to share... More 

Singapore, Singapore
Level Contributor
1 review
5 of 5 stars Reviewed December 21, 2015 via mobile

We stayed at the riverside villa for 2 nights. The room opened to a private terrace overlooking the river, offering a great view from the sofa directly. The staff were very attentive to our needs, especially a staff named Kana, who spoke very fluent English, and took care to explain each and evrery of the traditional full-course Kaiseki dinner. We... More 

Helpful?
Thank CY L
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear CY L, Thank you very much for staying at HOSHINOYA Karuizawa and writing such a great review. Your comments are gratefully received and I will definitely share this comment with the rest of the team including Kana! Thank you again for taking the time to tell us about your stay. We look forward to welcoming you back in the... More 

Singapore, Singapore
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 10, 2015

Our company stayed here following a business trip to Japan and it was an extremely disappointing experience. I would never recommend this hotel to anyone. The hostess was extremely inflexible and pissed us off. For the price they charge they should at least move an inch to accommodate guests, even if this is in Japan... 1. Pricing is given on... More 

Helpful?
1 Thank fullofboats
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear fullofboats, Thank you for taking the time to give us a review. We do sincerely apologize for the concerns you experienced during your stay. I shared your notes with the team and we have surely taken your feedback into account to further enhance our guest experience. Regarding a lack of flexibility of staff services, I will discuss with the... More 

Hong Kong, China
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 15, 2015

That is a wonderful place when you want to take a rest and out of the business area. Although that is near the shopping outlet, but that hotel is very silent and relaxing. They have provided amazing room service as well. Like... I have ordered the dinner during around 4-5c degree outside at night, they have carried a very hot... More 

Helpful?
1 Thank BryanSo
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear BryanSo, I am very happy to hear that you enjoyed your stay with us! Thank you for taking the time to share your comments about our room services. We hope to welcome you back to HOSHINOYA Karuizawa in the near future. Sincerely, Guest Relations Manager More 

Hong Kong, China
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 25, 2015

The resort is located deeper inside the country park, that explains they the lovely & stunning outdoor environment. We travelled at autumn time & booked a hill-side room, the view overlooking the mountain was spectecular. However we didn't have much time to enjoy the balcony due to small insects and the low temperature. Eventhough onsen is situated outside the resort,... More 

Helpful?
Thank Tracy K
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear Tracy K, Thank you for taking time to review our property! In the meantime we regret that there were some points that could not meet your expectations, we are pleased to hear that you had a good time here with us overall. We truly appreciate your kind comments about the foods at HOSHINOYA Karuizawa. Also, your feedback about quality... More 

Brisbane, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 6, 2015

The resort is very beautiful, the architecture is contemporary and contextual and landscaped surrounds are picture perfect. We were disappointed though at the room services which we thought lacked polish. The mattress was very uncomfortable as were the pillows. The bathrooms had generic shampoo, conditioner, body wash and we were provided with two bath towels per day, which were small,... More 

Helpful?
Thank DanielBAustralia
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear DanielBAustralia, Thank you for taking the time to review our property. Your feedback about the room settings and amenities is much appreciated as it helps us to improve in order to offer a comfortable environment to our guests. Should your travels bring you back to Karuizawa, we hope to deliver a better and seamless experience in the future. Sincerely, More 

Tokyo Prefecture, Japan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 29, 2015

If you'd like to spare no expense, this is the onsen to book a trip at. Gorgeous place, excellent service, the food is outstanding; fresh, local and matches all palettes. Incredible views from your room, since you are overlooking the water. Be prepared to shell out a lot of money for this place. Rooms are modern and super relaxing. Highly... More 

Helpful?
1 Thank Rinkya J
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear Rinkya J, Thank you for taking time to review our property, HOSHINOYA Karuizawa. We are so pleased to hear that you could have a good time here with us. We are surrounded by great nature and Karuizawa itself is very popular location as a summer retreat, which has been loved by Japanese including loyal families. This natural setting lets... More 

New York
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 30, 2015

This is a place to go when you want room to think and space to be. When Tokyo is hot as an oven - Karuizawa is cooler and has delightful breezes bisecting the day. It is a different type of resort where contemplation comes first and there is no pressure to go anywhere or do anything. We came with our... More 

Helpful?
Thank 212NYC11th
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear 212NYC11th, Thank you for taking time to review our property. We are so pleased to hear that you chose us again! As you mentioned, HOSHINOYA Karuizawa is surrounded by mountains and forests and it is cooler than the one in Tokyo even in the summer. We really like how you describe the nature here in Karuizawa. I will definitely... More 

Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 22, 2015

I love how the room has very high ceiling and ventilation windows to let in the cool crisp air. The resort is luxurious but not overdone. It focuses more on the wellbeing of the guests with quality products/amenities. The wooden bath tub with a sprig of fresh mint leaves that the housekeeper changed daily was a nice touch. Herbal tea... More 

Helpful?
Thank AYXY
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear AYXY, Thank you for taking time to review our property. We appreciate the kind words regarding the staff and we will be sure to share your sentiment with them. We hope to see you again upon your next visit into Karuizawa. Sincerely, Guest Relations Manager More 

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