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HOSHINOYA Karuizawa

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HOSHINOYA Karuizawa
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277 Reviews from our TripAdvisor Community

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Showing 51: English reviews
Reviewed 1 week ago via mobile

The resort rooms are beautiful arranged in the nature, with lakes an bridges. It must be more nice in the spring when re leaves are on the trees and the flowers are blooming. The library is also very nice, where the hotel guests can enjoy and relax with a cup of coffee, tea and wine. The service was also good....

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Helpful?
Thank Hely T
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear Hely T, Thank you very much for taking time to review. We are so pleased to hear that you could enjoy staying at our resort and especially loved relaxing at the travel library having some drink. Your comment about hotel facilities is much appreciated as it allows us to continue to improve and offer the experiences expected. Every season,...

Reviewed 2 weeks ago via mobile

The hotel is renowned for the details and services. I can feel it from the warm attention of the service operators in the hotel. Since it is a villa style setting, the butler will drive you to the room and explain the road directions. He spent 10 minutes in debriefing clearly the facilities of the hotel after you enter the...

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Helpful?
Thank Carol Chung S
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear Carol Chung S, Thank you for taking the time to review HOSHINOYA Karuizawa. Your high praise for us is greatly appreciated! It is my pleasure to share your review with the team. Thank you again for your kind comments and we hope to welcome you back again in the near future. Sincerely, Guest Relations Manager

Hong Kong, China
Reviewed October 5, 2016

A pure getaway. Something you don't find elsewhere around Japan often. On the calm hillsides. If you want to travel a bit and find something you and your +1 want some R&R this is the place for you. Lovely venue.

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Helpful?
Thank chadb195
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear chadb195, Thank you for taking the time to review HOSHINOYA Karuizawa. We appreciate the kind words regarding our resorts and we will be sure to share your sentiment with the rest of the team. We hope to see you again upon your next visit to Karuizawa. Sincerely, Guest Relations Manager

Singapore, Singapore
Reviewed June 22, 2016

My family had a wonderful experience staying here. The rooms were large and spacious, and the staff were very helpful. Having coffee, tea and little snacks available throughout the day at the library lounge was great! it was good to go there and sit back and relax after a nice onsen. Speaking of which, the onsen was marvellous! After a...

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Helpful?
Thank Rocketboywan
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear Rocketboywan, Thank you for taking the time to share your kind comments. We are thrilled that you had a wonderful experience in HOSHINOYA Karuizawa. Your high praise for us is greatly appreciated. As our resort is surrounded by nature, the guests can hear birds singing in the morning and see ducks swimming in the pond. The scenery from guest...

Reviewed May 4, 2016 via mobile

Hoshinoya is about 20-minute drive away from Karuizawa station, resided in the country side of Hoshinoya onsen. It is really the most serene and peaceful hotel I have ever been. The service was superb. The villa we had was so comfortable that we just wanted to stay in. You can decide to have meals within the hotel compound or outside....

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Helpful?
1Thank Erica C
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear Erica C, Thank you for taking the time to review our property. We are pleased to read how you describe us as the “best hot spring hotel.” I will make sure to share your comments with the rest of the team. We hope to see you again upon your next visit to Karuizawa! Sincerely, Guest Relations Manager

Reviewed April 23, 2016 via mobile

Surely, it's the best ryokan in Karuizawa but somewhat too expensive. I paid about 800 USD for yamanouji room which is second grade. In some sense, it's different from traditional ryokan for dinner and breakfast is not included in the 800 USD.

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Helpful?
Thank seungmino
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear seungmino, Thank you for taking the time to review HOSHINOYA Karuizawa. We appreciate your honest comments. As you wrote, we are not a traditional ryokan. HOSHINOYA Karuizawa was built on the theme of “an alternative Japan.” We envisioned a country that had kept all of its best elements, seeking to continually modernize them instead of dismissing them as obsolete...

Reviewed February 19, 2016

This is my forth time visit this hotel, but it is first time for my adult kids. The reception boy is very helpful to bring us to our room and briefing us about the hotel. He also try to help us to book dinner. However, we can't book a table at first dinner neither at formal dinning restaurant, nor Japanese...

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Helpful?
Thank Wang J
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear Wang J, Thank you for staying with us again. We truly appreciate your loyalty and your continued trust in HOSHINOYA Karuizawa. In the meantime we are pleased to hear that you stayed with your children this time, we regret that we ruined your stay at the end. I will share your review with the rest of the team and...

Reviewed January 11, 2016

Getting here from Tokyo was a breeze with the shinkansen. Not before a stop at the Prince Outlet! Shuttle service takes you to check-in hut for some tea and hard-core metal music. (The "getting there" WOW!-experience doesn't beat the one at Hoshinoya Kyoto where you take the resort boat upstream.) Room was great Mizunami - overlooked the lake and across...

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Helpful?
1Thank EccentricDrill
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear EccentricDrill, Thank you for taking the time to give us such a great review! We are so pleased to hear that you participated in some events at HOSHINOYA Karuizawa and you liked your stay with us. We create and offer new activities in order to evolve all year around, so we hope to welcome you back at your next...

Singapore
Reviewed December 29, 2015

We stayed at a riverside villa for 2 nights in December 2015, en route to Hakuba. Pre-booking quite a number of months in advance online, we managed to score a relatively good deal. We took the shinkansen in from Tokyo, arrived slightly over an hour later, at the Karuizawa station. From there, we took the complimentary shuttle bus service from...

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Helpful?
5Thank WYMC
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear WYMC, Thank you for taking the time to share your experiences at HOSHINOYA Karuizawa. One thing I found interesting in reading your review is that one of your favorite features in the room was the individually controlled air-conditioning. We are glad you liked it. Your comments are the best motivation for our team. I will make sure to share...

Singapore, Singapore
Reviewed December 21, 2015 via mobile

We stayed at the riverside villa for 2 nights. The room opened to a private terrace overlooking the river, offering a great view from the sofa directly. The staff were very attentive to our needs, especially a staff named Kana, who spoke very fluent English, and took care to explain each and evrery of the traditional full-course Kaiseki dinner. We...

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Helpful?
Thank CY L
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear CY L, Thank you very much for staying at HOSHINOYA Karuizawa and writing such a great review. Your comments are gratefully received and I will definitely share this comment with the rest of the team including Kana! Thank you again for taking the time to tell us about your stay. We look forward to welcoming you back in the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
In a richly forested mountain setting 90 minutes and a world away from Tokyo, our showcase retreat provides the ultimate fresh-air escape with award-winning ecotours, acclaimed birdwatching, and healing hot springs. After a day on woodland trails, relax further with seasonal cuisine, spa treatments inspired by Zen precepts, and a cypress-bath soak in the privacy of your spacious guestroom. ... more   less 

Additional Information about HOSHINOYA Karuizawa

Address: Hoshino, Kitasaku-gun, Karuizawa-machi 389-0194, Nagano Prefecture
Location: Japan > Chubu > Nagano Prefecture > Kitasaku-gun > Karuizawa-machi
Price Range: $435 - $1,382 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — HOSHINOYA Karuizawa 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Hoshinoya Karuizawa Hotel Karuizawa-Machi
Hotel Style:
#1 Top resorts Hotel in Karuizawa-machi
#3 Luxury Hotel in Karuizawa-machi
#5 Spa Hotel in Karuizawa-machi
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Questions & Answers

Here's what travelers have asked, with answers from HOSHINOYA Karuizawa staff and other travelers.
3 questions
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Questions? Get answers from HOSHINOYA Karuizawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“River side may be better for a first time visitor”
 of 5 bubbles 746wangj, Feb 19, 2016 | Read review
“Riverside villa for the views.”
 of 5 bubbles WYMC, Dec 29, 2015 | Read review
“better to stay at the LAKE View”
  • Room - Sitting Area
  • Room
  • Room - 2 beds
 of 5 bubbles BryanSo, Nov 15, 2015 | Read review
“rooms on the water are superior for sure”
 of 5 bubbles DanielBAustralia, Oct 6, 2015 | Read review
“Pick one facing the water and on the bottom floor.”
 of 5 bubbles rinkyaj2015, Sep 29, 2015 | Read review
5 of 5
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