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HOSHINOYA Karuizawa

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HOSHINOYA Karuizawa
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260 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Singapore, Singapore
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 22, 2016

My family had a wonderful experience staying here. The rooms were large and spacious, and the staff were very helpful. Having coffee, tea and little snacks available throughout the day at the library lounge was great! it was good to go there and sit back and relax after a nice onsen. Speaking of which, the onsen was marvellous! After a... More 

Helpful?
Thank Rocketboywan
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear Rocketboywan, Thank you for taking the time to share your kind comments. We are thrilled that you had a wonderful experience in HOSHINOYA Karuizawa. Your high praise for us is greatly appreciated. As our resort is surrounded by nature, the guests can hear birds singing in the morning and see ducks swimming in the pond. The scenery from guest... More 

Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed May 4, 2016 via mobile

Hoshinoya is about 20-minute drive away from Karuizawa station, resided in the country side of Hoshinoya onsen. It is really the most serene and peaceful hotel I have ever been. The service was superb. The villa we had was so comfortable that we just wanted to stay in. You can decide to have meals within the hotel compound or outside.... More 

Helpful?
1 Thank Erica C
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear Erica C, Thank you for taking the time to review our property. We are pleased to read how you describe us as the “best hot spring hotel.” I will make sure to share your comments with the rest of the team. We hope to see you again upon your next visit to Karuizawa! Sincerely, Guest Relations Manager More 

Level Contributor
15 reviews
3 hotel reviews
5 of 5 stars Reviewed April 23, 2016 via mobile

Surely, it's the best ryokan in Karuizawa but somewhat too expensive. I paid about 800 USD for yamanouji room which is second grade. In some sense, it's different from traditional ryokan for dinner and breakfast is not included in the 800 USD.

Helpful?
Thank seungmino
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear seungmino, Thank you for taking the time to review HOSHINOYA Karuizawa. We appreciate your honest comments. As you wrote, we are not a traditional ryokan. HOSHINOYA Karuizawa was built on the theme of “an alternative Japan.” We envisioned a country that had kept all of its best elements, seeking to continually modernize them instead of dismissing them as obsolete... More 

Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 19, 2016

This is my forth time visit this hotel, but it is first time for my adult kids. The reception boy is very helpful to bring us to our room and briefing us about the hotel. He also try to help us to book dinner. However, we can't book a table at first dinner neither at formal dinning restaurant, nor Japanese... More 

Helpful?
Thank Wang J
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear Wang J, Thank you for staying with us again. We truly appreciate your loyalty and your continued trust in HOSHINOYA Karuizawa. In the meantime we are pleased to hear that you stayed with your children this time, we regret that we ruined your stay at the end. I will share your review with the rest of the team and... More 

Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed January 11, 2016

Getting here from Tokyo was a breeze with the shinkansen. Not before a stop at the Prince Outlet! Shuttle service takes you to check-in hut for some tea and hard-core metal music. (The "getting there" WOW!-experience doesn't beat the one at Hoshinoya Kyoto where you take the resort boat upstream.) Room was great Mizunami - overlooked the lake and across... More 

Helpful?
1 Thank EccentricDrill
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear EccentricDrill, Thank you for taking the time to give us such a great review! We are so pleased to hear that you participated in some events at HOSHINOYA Karuizawa and you liked your stay with us. We create and offer new activities in order to evolve all year around, so we hope to welcome you back at your next... More 

Singapore
Level Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 stars Reviewed December 29, 2015

We stayed at a riverside villa for 2 nights in December 2015, en route to Hakuba. Pre-booking quite a number of months in advance online, we managed to score a relatively good deal. We took the shinkansen in from Tokyo, arrived slightly over an hour later, at the Karuizawa station. From there, we took the complimentary shuttle bus service from... More 

Helpful?
5 Thank WYMC
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear WYMC, Thank you for taking the time to share your experiences at HOSHINOYA Karuizawa. One thing I found interesting in reading your review is that one of your favorite features in the room was the individually controlled air-conditioning. We are glad you liked it. Your comments are the best motivation for our team. I will make sure to share... More 

Singapore, Singapore
Level Contributor
1 review
5 of 5 stars Reviewed December 21, 2015 via mobile

We stayed at the riverside villa for 2 nights. The room opened to a private terrace overlooking the river, offering a great view from the sofa directly. The staff were very attentive to our needs, especially a staff named Kana, who spoke very fluent English, and took care to explain each and evrery of the traditional full-course Kaiseki dinner. We... More 

Helpful?
Thank CY L
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear CY L, Thank you very much for staying at HOSHINOYA Karuizawa and writing such a great review. Your comments are gratefully received and I will definitely share this comment with the rest of the team including Kana! Thank you again for taking the time to tell us about your stay. We look forward to welcoming you back in the... More 

Singapore, Singapore
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed December 10, 2015

Our company stayed here following a business trip to Japan and it was an extremely disappointing experience. I would never recommend this hotel to anyone. The hostess was extremely inflexible and pissed us off. For the price they charge they should at least move an inch to accommodate guests, even if this is in Japan... 1. Pricing is given on... More 

Helpful?
8 Thank fullofboats
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear fullofboats, Thank you for taking the time to give us a review. We do sincerely apologize for the concerns you experienced during your stay. I shared your notes with the team and we have surely taken your feedback into account to further enhance our guest experience. Regarding a lack of flexibility of staff services, I will discuss with the... More 

Hong Kong, China
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 15, 2015

That is a wonderful place when you want to take a rest and out of the business area. Although that is near the shopping outlet, but that hotel is very silent and relaxing. They have provided amazing room service as well. Like... I have ordered the dinner during around 4-5c degree outside at night, they have carried a very hot... More 

Helpful?
1 Thank BryanSo
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear BryanSo, I am very happy to hear that you enjoyed your stay with us! Thank you for taking the time to share your comments about our room services. We hope to welcome you back to HOSHINOYA Karuizawa in the near future. Sincerely, Guest Relations Manager More 

Hong Kong, China
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 25, 2015

The resort is located deeper inside the country park, that explains they the lovely & stunning outdoor environment. We travelled at autumn time & booked a hill-side room, the view overlooking the mountain was spectecular. However we didn't have much time to enjoy the balcony due to small insects and the low temperature. Eventhough onsen is situated outside the resort,... More 

Helpful?
Thank Tracy K
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Karuizawa, responded to this review

Dear Tracy K, Thank you for taking time to review our property! In the meantime we regret that there were some points that could not meet your expectations, we are pleased to hear that you had a good time here with us overall. We truly appreciate your kind comments about the foods at HOSHINOYA Karuizawa. Also, your feedback about quality... More 

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Babysitting
Official Description (provided by the hotel)
In a richly forested mountain setting 90 minutes and a world away from Tokyo, our showcase retreat provides the ultimate fresh-air escape with award-winning ecotours, acclaimed birdwatching, and healing hot springs. After a day on woodland trails, relax further with seasonal cuisine, spa treatments inspired by Zen precepts, and a cypress-bath soak in the privacy of your spacious guestroom. ... more   less 

Additional Information about HOSHINOYA Karuizawa

Address: Hoshino, Kitasaku-gun, Karuizawa-machi 389-0194, Nagano Prefecture
Location: Japan > Chubu > Nagano Prefecture > Kitasaku-gun > Karuizawa-machi
Price Range: $751 - $1,390 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — HOSHINOYA Karuizawa 4*
Number of rooms: 77
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Also Known As:
Hoshinoya Karuizawa Hotel Karuizawa-Machi
Hotel Style:
#1 Top resorts Hotel in Karuizawa-machi
#2 Luxury Hotel in Karuizawa-machi
#4 Spa Hotel in Karuizawa-machi
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