We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
2 Marina Road, Otres, Sihanoukville 18000 Cambodia
Lowest prices for your stay
Hotels.com
$63
View Deal
Free cancellation until 02/06/21
Expedia.com
$63
View Deal
Free cancellation until 02/06/21
Agoda.com
$70
$45
View Deal
SAVE $25
Free cancellation until 02/05/21
Booking.com$62
eDreams$62
ZenHotels.com$70
View all 13 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (551)
Room & Suite (97)
Dining (35)

About

#4 of 194 hotels in Sihanoukville
Location
Cleanliness
Service
Value
Travelers' Choice
Ideally located on Otres II, best beach in Sihanoukville, Cambodia, Naia Beach Resort and Hotel offers 32 spacious rooms, 30 of which have either a balcony, terrace or patio, all sophistically decorated with designer furniture in 1950’s style. There is a time for everything and everyone here at Naia Beach Resort and Hotel, from relaxing by either the crystal clear blue sea or by our pool; to all the fun activities a beach can offer, including Stand-Up Paddling, Snorkeling, Diving, Boat excursions, Horse Riding, Massages… and which can be arranged by our great staff.
Read more
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Children's playground
Indoor play area for children
Pets Allowed ( Dog / Pet Friendly )
Street parking
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Kids pool
Airport transportation
Taxi service
Couples massage
Full body massage
Hand massage
Head massage
Neck massage
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor fireplace
Picnic area
Sun deck
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Flatscreen TV
Extra long beds
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Sofa
Telephone
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Bath / shower
Hair dryer
Show more
Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family
Languages Spoken
English
379Reviews11Q+A54Room tips
Traveler rating
  • 208
  • 110
  • 31
  • 19
  • 11
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
jacob van remortel wrote a review Jun 2020
2 contributions1 helpful vote
Stayed at this lovely resort for two nights ( May31st to June 1st 2020 ). Stuart Johnstone, the general manger and his staff could not have been more accommodating. The food was great. Loved the pool. The ocean view room was beautiful. It was my partner's birthday and Stuart and one of his staff members personally brought up to our room a cake, a bottle of wine plus a beautiful Cambodian scarf as a birthday gift. This is the slow season now, but the hotel is busy on the weekends and nice and quiet during the week. Thanks again Stuart and your wonderful staff. We will be back! Jacob and Gilbert from the Miami.
Read more
Date of stay: June 2020
Rooms
Location
Service
1 Helpful vote
Helpful
Share
Shal wrote a review Feb 2020
Jerusalem, Israel36 contributions14 helpful votes
When a resort is advertised by an agency as being a premier resort there is a certain expectation. Upon arrival it was clear that there was not only a lot of heavy construction but also this had been going on for some time now. A complaint to the agency, which is still under review, shouldn't have been necessary had the resort manager made a public notice of the situation. I understand that people need to make a living but when travelling half way around the world, for a trip of a lifetime, there needs to be consideration made for those of us that also work hard to pay for the trip. Customer Service is key & was not a consideration. Apolgies after the event, when money has already been exchanged, is unacceptable. I would advise anyone that is considering staying here to do a lot of research beforehand to ensure that you are getting what you pay for & is actually advertised, otherwise you could be sorely disappointed.
Read more
Date of stay: December 2019
Location
Cleanliness
Service
Helpful
Share
Response from Naia Otres, General Manager at Naia Resort
Responded Feb 29, 2020
Dear SharronB191 Thank you for your review - and sorry you did not enjoy your stay - Please be advised - I as the manager have advised all Travel Agents - On Line Services and have advised that before booking any guests into Naia - that they advise all clients that the area is under heavy construction and the beach area is undergoing re-habilitation - This notice sits at the bottom of all staff emails as well - and we have always been upfront about this issue - and we have always either discussed with the company or clients directly abut this issue and have always apologized for this. I am happy for you to contact the hotel directly - or if you would like to have your travel company contact me - I am always happy to discuss - and I agree with what you are saying that - to travel this far and be met with the construction is not good - so again we apologize for this matter and I will discuss also with your ground operator here Please see below advise that is on our emails - website etc and would have been noted by your ground operator Sub note: Please note that before confirming your booking please advise your clients – that all beaches in Sihanoukville are undergoing re-habilitation and works are currently being carried out from the port to Otres 3 beaches – including Otres 1& 2 as well as Long Beach – and that your guests may experience these building works – Please note the hotel will not offer any form of compensation should you book your guests into the hotel and they then wish to leave due to the building works around Otres 2. As said - this sub-note has been on all hotel emails for several months - as well as all TA;s being notified - and monthly updates and pictures sent to them - so again apologizes for your situation Kind Regards Stuart Johnstone gm & Team Naia
Read more
Ros T wrote a review Feb 2020
Antibes, France1 contribution1 helpful vote
We visted the Naia Resort in Cambodia with Exodus Travel for two days, Xmas Day and Boxing Day hoping for a relaxing lobster/seafood Xmas on the beach in between visiting temples, sights, Angkor Wat etc. It was the worst nightmare. The hotel of Naia Resort was about the last one standing in between a construction and demolition site with bull-dozers going up and down un-made and excavated roads in front of the hotel. It was worse than you can imagine and to spend the two days of our holiday over Xmas was appalling. The group we were with also complained and we received compensation for the two full days there. PLEASE do not go there as the whole area is a Chinese re-construction site for at least 20-30 km m2 around the whole area. Cambodia was lovely and the rest of our tour good to very good but Sihanoukville is no-man's land unless you wear a hard hat and are into a bit of excavation, landfill and climbing up sky-scraper scaffolding accompanied by a crane lift and to be picked up by the waiting bull-dozers in plenty on the ground! Don't do it! I have videos and innumerable photos too may to publicize. A real No-No and we were compensated in full for our two day experience!
Read more
Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip: Just do not go there PLEASE. The hotel could be good but with the construction, noise, demolition...
See more room tips
1 Helpful vote
Helpful
Share
Response from Naia Otres, General Manager at Naia Resort
Responded Feb 26, 2020
Dear rost489 Thank you for your review - and we are sorry for your experience in Sihanoukville - and apologize for this on behalf of all concerned - things are now slowly improving - with roads nearing completion - so again sorry for the construction - and that you enjoyed the rest of the country Best Regards Stuart Johnstone gm & Team Naia
Read more
Travelwell111 wrote a review Feb 2020
South Yorkshire, United Kingdom88 contributions45 helpful votes
I really enjoyed my 2 night stay here. The hotel is lovely, my room was beautiful with a wonderful sea view. The balcony was also lovely, with a comfortable sun lounger on it. The pool was nice, but it didn’t seem to have a filter, & I was put off by the bugs and things floating around in it. It’s really a shame what’s happening in this area with construction etc. I don’t think I would come again, purely for that reason but maybe it’ll be worth a visit when it’s all complete. Can’t fault the hotel itself. The staff were all wonderful and the breakfast delicious - many options to choose from
Read more
Date of stay: February 2020
2 Helpful votes
Helpful
Share
Response from Naia Otres, General Manager at Naia Resort
Responded Feb 26, 2020
Dear travelwell11111 Thank you for your review - and we are very pleased you enjoyed the hotel and everything was good - I will discuss with the maint staff the pool - sorry for this. Sorry for all the construction around and I am sure once finished the area will be very nice and will add to the surrounding areas. Once again thank you for your review Best Regards Stuart Johnstone gm & Team Naia
Read more
anita s wrote a review Feb 2020
10 contributions
+1
I visited Cambodia in Dec 2019 to see Ankor Wat and the temple was as grand as it looks, people were very kind and gentle. It took an Expat Australian lording over poor Cambodians at NAIA resort to give me my worst travel experience. I stayed at Naia Otres Beach Resort in Dec 2019 with an Intrepid tour and had my worse travel experience of life. I don't complain about petty stuff or write reviews routinely so this has to be an absolutely horrible experience for me to find time to write. Even though life is so busy, even though its been over two months, I am finally able to find time to share it. This was not worst experience because of all the pollution, construction noise or cockroaches and critters flying around hallways and rooms of this resort. This was worst experience because of demeaning racist attitude of Naia resort manager Stuart. How can he get away with this? Answer could be, because his girlfriend is the owner of this place. This was what Stuart told us earlier and in hindsight makes sense. No one of his sensibilities can be in hospitality industry otherwise. There is an ugliness to nepotism. Tour just consisted of myself (of Asian origin, Robyn (from UK) and our Cambodian tour guide named Sum. There was an early indication of his racist attitude when myself and Robyn requested a better room as we were given 2 rooms looking at heavy construction equipment right next to us with loud noises. One room for myself and Robyn and another for our tour manager Sum. Stuart came to us and offered a better room, but even though both of us were sitting next to each other, he goes through a whole conversation with Robyn without any hello, a smile or any acknowledgement of me, just looked straight through me, I chalked it to bad communication skills at the time. I was a bit taken back when he ended the conversation with Robyn, saying that Sum doesn't need any noise consideration and he will be just fine where he is. It was odd to hear him talk as if Sum needed no consideration. I ignored it thinking maybe Sum told him he is fine with noise. I later asked Sum, and no, he had no conversation with Stuart. We changed rooms, I came down to make a phone call and was sitting in an empty bar but moved to an outside isolated area, away from them to be polite as Stuart and his woman friend came to bar area. I am 56 and we have been on road all day so when I finally sat on a chair trying to elevate my feet on table for few minutes and then pull a chair and put them on the chair. I'm still on phone when Stuart's friend comes yelling and shouting at me, she is mad and shouting that I have insulted all her hotel staff and wished them death by them being able to see my sole. As I am trying to explain that you can't even see my soles from the chair with covered back and that I understand it is offensive as I am myself asian, she angrily turns back and walks away. After 15-20 minutes of humiliated silence, I try to go to Stuart saying "I want to explain that my soles were not showing and I understand the norms", he couldn't even let me finish my sentence and moved right next to my face and was shouting so much that I had to move back as I felt his spit spraying on me. I felt so humiliated, he kept saying apologize, how dare you, how dare you, I will get you kicked out of this hotel'. This happened in the middle of hotel, in the middle of bar and front reception and at this point I had to just go find my tour manager. I could barely stop crying as I walked away. I found Sum, our tour manager at the back exit shack and was describing the incident with tears streaming down that Stuart walks in and starts his loud shouts again "we can talk now", at that point I said I don't want to talk right now, but he stayed there yelling and shouting and will not stop after repeated requests 4-5 times, I had to walk away. At the point I didn't want to ruin others tour experience or burden Sum, but my tour was tarnished by this racist demeaning treatment. Nothing can make such racist and demeaning life experiences right, all you can do is share it. Maybe sunshine can work as disinfectant. Its been over two monthsago, its because its very hard to find time to write reviews. I stayed there for two days after this incident and didn't really get out much, but from my window, I saw him lording over these poor Cambodian workers, walking around with two dogs in tow all the time and yelling at those poor workers, such an offensive colonial era behavior. He and his lady friend pretending to be so offended by me raising my feet for sake of Cambodians. It was such a lie and so offensive because you can clearly see that he didn't give a hoot about Cambodian sensibilities about dressed in shorts with two dogs, yelling at poor and meek workers all day. I was a customer, and he felt it was ok to humiliate me if he found something offensive without as much as a first warning, I feel sorry for all those Cambodian workers to be working under such a horrible person who thinks less of them. Proof of this is, read all his responses to all the complains..his answer is always..."I will have a talk with my staff"; its never his fault ever, its never "our fault". Of course, Intrepid even as an Australian company can find some Cambodian instead of an Expat Australian to give their business to, of course his poor workers have no choice, but I do feel a social burden lifted after sharing my experience, for betterment of all.
Read more
Date of stay: December 2019
Rooms
Cleanliness
Service
Room Tip: Stay at a place managed by a Cambodian
See more room tips
Helpful
Share
Response from Naia Otres, General Manager at Naia Resort
Responded Feb 29, 2020
Dear P194DDanitas Thank you for your review - and sorry for the late reply as I have been away in the countryside at 3 staff weddings. As your case is with the DMC which was provided an incident report and a letter from the guest that you had a fight with. - within 48 hours of the incident - I will not comment - except to clarify your untruths and errors in your reporting First of all I am certainly not racist - and some of my best friends come from Asia/Pacific region having worked in Vanuatu/Fiji/Papua New guinea/ Laos/Vietnam/Thailand/ Europe/ Australia and Cambodia- a country I first visited in 1996 - Secondly - I would like to correct you yet again after you accused the guest - of being my girlfriend/owner - I advised you the first time you shouted these remarks - that she is not the hotel owner nor my girlfriend - and is a guest - a highly respected British journalist - staying on vacation Thirdly and the most important part of this issue - It was the guest who came and asked you to remove your feet from the dining table - as it is a restaurant and you were sitting at a table with your feet on it and pointing your feet at the staff - something that is not accepted - but also having your feet on the restaurant table is also not acceptable in most hotels - except according to you when you were thrusting your phone in my face telling me and the staff and guest that it is acceptable in America - to put your feet up on restaurant tables - and tried to show me pictures of people sitting inside a Hilton Hotel - this you repeated several times saying it is okay in a Hilton Hotel - and kept sighting that as an Indian you and the Khmers are the same - this is not the case. Please note your tour company booked the rooms - and when your travelling companion approached the front desk to move rooms - we upgraded you to an ocean view room no extra charge - You were not at reception when your travelling companion asked - and when you were in reception 1/2 hour later - I was speaking to both you and your travelling companion and it was clear then that you were unhappy and did not wish to be at the hotel and ignored me - please note your guide was offered by the staff if he wished to move - and he declined - I also again asked if he wished to be moved - he declined - Please note the shack you are referring to is a security house and architecturally designed - and again I was not shouting at you - I was talking to you in a measured tone and you just kept crying and telling me to go away - Please note you have several times accused me of shouting at you - but I had to ask you 3 times to stop shouting and fighting with the guest in the hotel lobby area and lift area as other guests were listening and you continued. FYI - I wear shorts as part of the hotels uniform as per the owners requests - so I am not sure why you have said this - as it is beach resort and many companies staff including gm's wear shorts - Please note the dogs you are referring to belong to the owner of the hotel - Please note you saw me once from your bedroom window and I was at our beach restaurant - having coffee - that day was my 1/2 day off and the next day I was off - Please note - you chose to ignore me at breakfast when I said good morning to you and ýour traveling companion - this I believe is quite rude - Please note - Upon speaking directly with your guide and your DMC in Cambodia - I was thanked for my report and the guests report and advised that YOU had already been advised by the guide and tour company to take your feet off the back of the bus chair as you had them up and pointing at the driver - again this is unacceptable in a Buddhist country - I will refrain from commenting on your comments about over-lording and being a horrible person - and please be advised my staff are happy working here and we have a very good relationship - with staff having worked here since the opening of the hotel - or have been with me for 4.5 years (2 staff I have known for 20 years) - with only 3 staff in the hotel that are less than a years employment - I do not believe that the staff would stay if they felt I was a horrible person - and would certainly not invite me to their families houses and weddings - FYI - when I write replies - I am the one accepting there has been some issues - all hotels have them - and of course I will speak with the staff - and correct what issues there have been - that is my job to guide the staff - take action where needed and make sure the guests services and property is of a high standard - and staff are doing their jobs - this is not over-lording this is managing. As said - thank you for your comments and should you wish to contact me - please use the hotels info email - and I am happy to discuss further - or through your DMC Thank you Regards Stuart Johnstone & Team Naia FYI - FOR FULL DISCLOSURE - I WORKED FOR INTREPID FROM 1999-2001 - Opening up new trips in Cambodia for them.
Read more
Previous
PRICE RANGE
$53 - $130 (Based on Average Rates for a Standard Room)
LOCATION
CambodiaSihanoukville ProvinceSihanoukville
NUMBER OF ROOMS
32
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Naia Resort
Which popular attractions are close to Naia Resort?
Nearby attractions include Otres Market (0.6 miles), The Red Paintball (0.6 miles), and Otres Art Studio (0.6 miles).
What are some of the property amenities at Naia Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Naia Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Naia Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Naia Resort?
Yes, free parking is available to guests.
What are some restaurants close to Naia Resort?
Conveniently located restaurants include Ren Restaurant, DUO Restaurant & Bar at Otres 2, and Marwella Halal Food.
Are there opportunities to exercise at Naia Resort?
Yes, guests have access to a pool during their stay.
Does Naia Resort have an airport shuttle?
Yes, Naia Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Naia Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Naia Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Naia Resort have any great views?
Yes, guests often enjoy the ocean view available here.